Help Scout to Trello Integration | MESA
Connect Help Scout to Trello and automate your tasks
Describe to build
Activity reports
Fully supported
MESA's Help Scout to Trello integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.
★★★★★ 4.9 rating on Shopify App Store
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Trusted by 1,000+ Shopify merchants
Why integrate Help Scout with Trello
The Help Scout to Trello integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.
Give your support team full Shopify context on every conversation
When a customer reaches out in Help Scout, MESA pulls their Shopify order history, tags, and customer details into the conversation. Your team responds with the full picture without switching between tools to find it.
Create and update Shopify customer records from Help Scout conversations
When a key detail is captured or a contact is updated in Help Scout, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually.
Trigger Help Scout conversations from Shopify order and fulfillment events
When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Help Scout conversation automatically. Your support team gets ahead of customer questions before they arrive.
Keep Trello boards current as orders arrive
When a Shopify order is placed, MESA automatically creates or updates a Trello card with the order details. Your team sees what needs action without manual data entry.
Alert your team when Trello card status changes
When a card moves to a new list, MESA notifies the right people in Slack or email. Nothing stalls waiting for someone to notice an update.
Log Shopify activity to Trello without lifting a finger
Every fulfillment, refund, or high-value order gets logged as a Trello card automatically. Your board stays up to date and your team stays in the loop.
Build any Help Scout and Trello automation
MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.
Board Updated
Starts when a board is updated.
ID
Name
Desc
Desc Data
Closed
ID Organization
ID Enterprise
Pinned
URL
Short URL
Prefs
Label Names
Card Created
Starts when a card is created.
ID
Address
Badges
Check Item States
Closed
Coordinates
Creation Method
Date Last Activity
Desc
Desc Data
Due
Due Reminder
Email
ID Board
ID Checklists
ID Labels
ID List
ID Members
ID Members Voted
ID Short
ID Attachment Cover
Labels
Limits
Location Name
Manual Cover Attachment
Name
Pos
Short Link
Short URL
Subscribed
URL
Cover
Card Deleted
Starts when a card is deleted.
ID
Address
Badges
Check Item States
Closed
Coordinates
Creation Method
Date Last Activity
Desc
Desc Data
Due
Due Reminder
Email
ID Board
ID Checklists
ID Labels
ID List
ID Members
ID Members Voted
ID Short
ID Attachment Cover
Labels
Limits
Location Name
Manual Cover Attachment
Name
Pos
Short Link
Short URL
Subscribed
URL
Cover
Card Moved from Board
Starts when a card is moved from a board.
ID
Address
Badges
Check Item States
Closed
Coordinates
Creation Method
Date Last Activity
Desc
Desc Data
Due
Due Reminder
Email
ID Board
ID Checklists
ID Labels
ID List
ID Members
ID Members Voted
ID Short
ID Attachment Cover
Labels
Limits
Location Name
Manual Cover Attachment
Name
Pos
Short Link
Short URL
Subscribed
URL
Cover
Card Moved to Board
Starts when a card is moved to a board.
ID
Address
Badges
Check Item States
Closed
Coordinates
Creation Method
Date Last Activity
Desc
Desc Data
Due
Due Reminder
Email
ID Board
ID Checklists
ID Labels
ID List
ID Members
ID Members Voted
ID Short
ID Attachment Cover
Labels
Limits
Location Name
Manual Cover Attachment
Name
Pos
Short Link
Short URL
Subscribed
URL
Cover
Card Updated
Starts when a card is updated.
ID
Address
Badges
Check Item States
Closed
Coordinates
Creation Method
Date Last Activity
Desc
Desc Data
Due
Due Reminder
Email
ID Board
ID Checklists
ID Labels
ID List
ID Members
ID Members Voted
ID Short
ID Attachment Cover
Labels
Limits
Location Name
Manual Cover Attachment
Name
Pos
Short Link
Short URL
Subscribed
URL
Cover
Comment Created
Starts when a comment is created in a board.
ID
ID Member Creator
Type
Date
Text
Card
Board
List
Member Creator
List Created
Starts when a list is created.
ID
Name
Closed
Pos
List Moved from Board
Starts when a list is moved from a board.
ID
Name
Closed
Pos
List Moved to Board
Starts when a list is moved to a board.
ID
Name
Closed
Pos
List Updated
Starts when a list is updated.
ID
Name
Closed
Pos
Beacon Chat Chat Created
Starts when a chat is created.
ID
Customer ID
Created At
Threads
Beacon Chat Customer Replied
Starts when a customer replies to a Beacon Chat message.
ID
Customer ID
Created At
Threads
Conversation Agent Reply Created
Starts when a conversation agent reply is created.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Assigned
Starts when a conversation is assigned.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Created
Starts when a conversation is created.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Custom Fields Changed
Starts when a conversation custom field is changed.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Customer Reply Created
Starts when a customer reply is created.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Deleted
Starts when a conversation is deleted.
Conversation Merged
Starts when a conversation is merged.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Moved
Starts when a conversation is moved.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Note Created
Starts when a conversation note is created.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Status Changed
Starts when a conversation status is changed.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Tags Updated
Starts when a conversation tag is updated.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Customer Created
Starts when a customer is created.
ID
First Name
Last Name
Emails
Created At
Photo URL
Phone
Job Title
Organization
Background
Social Profiles
Address
Customer Deleted
Starts when a customer is deleted.
ID
First Name
Last Name
Emails
Created At
Photo URL
Phone
Job Title
Organization
Background
Social Profiles
Address
Customer Updated
Starts when a customer is updated.
ID
First Name
Last Name
Emails
Created At
Photo URL
Phone
Job Title
Organization
Background
Social Profiles
Address
Message Survey Response Received
Starts when a response to a message survey is received.
ID
Conversation ID
Rating
Comment
Submitted At
Satisfaction Ratings
Starts when a satisfaction rating is given.
Rating ID
Conversation ID
Score
Comment
Created At
Tag Created
Starts when a tag is created.
ID
Tag
Color
Tag Deleted
Starts when a tag is deleted.
ID
Tag
Color
Tag Updated
Starts when a tag is updated.
ID
Tag
Color
Add Comment to Card
Create a new comment on a card.
ID
ID Member Creator
Data
Type
Date
Limits
Display
Member Creator
Add Label to Card
Add a label to a card.
Add Member to Board
Add a member to a board.
Add Member to Card
Add a member to a card.
Archive Cards in List
Archive all cards in a list.
Archive or Unarchive List
Archive or unarchive a list.
Create a Label on a Board
Create a label on a board.
Name
Color
Create a List on a Board
Create a list on a board.
Name
Pos
Create Attachment on Card
Create an attachment on a card.
Name
URL
Set Cover
Create Board
Create a board.
Name
Default Labels
Default Lists
Desc
ID Organization
ID Board Source
Keep From Source
Power Ups
Prefs Permission Level
Prefs Voting
Prefs Comments
Prefs Invitations
Prefs Self Join
Prefs Card Covers
Prefs Background
Prefs Card Aging
Create Card
Create a new card.
ID List
Name
Desc
Pos
Due
Start
Due Complete
ID Members
ID Labels
URL Source
File Source
Mime Type
ID Card Source
Keep From Source
Address
Location Name
Coordinates
Create Checkitem on Checklist
Create a check item on a checklist.
Name
Pos
Checked
Create Checklist
Create a checklist.
ID Card
Name
Pos
ID Checklist Source
Create Checklist on Card
Create a new checklist on a card.
Name
ID Checklist Source
Pos
Create Custom Emoji for Member
Create a custom emoji for a member.
File
Name
Create Label
Create a label.
Name
Color
ID Board
Create Label on a Card
Create a new label for the board and add it to a card.
Color
Name
Create List
Create a new list.
Name
ID Board
ID List Source
Pos
Create Tag for Board
Create a tag for a board.
- Value
Delete Board
Remove a board.
Delete Card
Remove a card.
Delete Card's Attachment
Remove an attachment from a card.
Delete Card's Check Item
Remove a check item from a card.
Delete Checkitem from Checklist
Remove a checkitem from a checklist.
Delete Checklist
Remove a checklist.
Delete Checklist from Card
Remove a checklist on a card.
Delete Label
Remove a label.
Get Card's Field
Grab all details about a field on a card.
ID
Address
Badges
Check Item States
Closed
Coordinates
Creation Method
Date Last Activity
Desc
Desc Data
Due
Due Reminder
Email
ID Board
ID Checklists
ID Labels
ID List
ID Members
ID Members Voted
ID Short
ID Attachment Cover
Labels
Limits
Location Name
Manual Cover Attachment
Name
Pos
Short Link
Short URL
Subscribed
URL
Cover
Get Card's Members
Obtain a list of members of a card.
Get List of Available Emojis
Obtain a list of available emojis.
Unified
Name
Native
Short Name
Short Names
Text
Texts
Category
Sheet X
Sheet Y
Tts
Keywords
Get List of Board's Cards
Obtain a list of cards on a board.
Get List of Board's Checklists
Obtain a list of checklists on a board.
Get List of Board's Members
Obtain a list of members who have access to a board.
ID
Full Name
Username
Get List of Card's Attachments
Obtain a list of attachments on a card.
ID
Bytes
Date
Edge Color
ID Member
Is Upload
Mime Type
Name
Previews
URL
Pos
Get List of Card's Checklists
Obtain a list of checklists on a card.
ID
Name
ID Board
ID Card
Pos
Check Items
Get List of Card's Completed Checklist Items
Obtain a list of completed checklist items on a card.
Get List of Cards the Member is on
Obtain a list of cards a member is on
ID
Address
Badges
Check Item States
Closed
Coordinates
Creation Method
Date Last Activity
Desc
Desc Data
Due
Due Reminder
Email
ID Board
ID Checklists
ID Labels
ID List
ID Members
ID Members Voted
ID Short
ID Attachment Cover
Labels
Limits
Location Name
Manual Cover Attachment
Name
Pos
Short Link
Short URL
Subscribed
URL
Cover
Get List of Checklist's Checkitems
Obtain a list of checkitems on a checklist.
Get List of Filtered Cards on Board
Obtain a list of cards on a board that matches a given filter.
Get List of Filtered Lists on a Board
Obtain a list of filtered lists on a board.
Get List of Labels on a Board
Obtain a list of labels on a board.
ID
ID Board
Name
Color
Get List of List's Cards
Obtain a list of existing cards in a list.
ID
Address
Badges
Check Item States
Closed
Coordinates
Creation Method
Date Last Activity
Desc
Desc Data
Due
Due Reminder
Email
ID Board
ID Checklists
ID Labels
ID List
ID Members
ID Members Voted
ID Short
ID Attachment Cover
Labels
Limits
Location Name
Manual Cover Attachment
Name
Pos
Short Link
Short URL
Subscribed
URL
Cover
Get List of Member's Boards
Obtain a list of boards that the user is a member of.
ID
Name
Desc
Desc Data
Closed
ID Member Creator
ID Organization
Pinned
URL
Short URL
Prefs
Label Names
Limits
Starred
Memberships
Short Link
Subscribed
Power Ups
Date Last Activity
Date Last View
ID Tags
Date Plugin Disable
Creation Method
Ix Update
Template Gallery
Enterprise Owned
Get List of Member's Custom Emojis
Obtain a list of a member's uploaded custom emojis.
ID
URL
Name
Get List of Member's Invited Boards
Obtain a list of boards a member has been invited to.
ID
Name
Desc
Desc Data
Closed
ID Member Creator
ID Organization
Pinned
URL
Short URL
Prefs
Label Names
Limits
Starred
Memberships
Short Link
Subscribed
Power Ups
Date Last Activity
Date Last View
ID Tags
Date Plugin Disable
Creation Method
Ix Update
Template Gallery
Enterprise Owned
Get Lists on a Board
Get the lists on a board.
ID
Name
Closed
Color
Pos
Soft Limit
ID Board
Subscribed
Limits
Type
Creation Method
ID Organization
Get the Board a List is on
Get the board a list is on.
Get the Board the Card is on
Get the board associated with the card.
Get the Board the Checklist is on
Get the Board the Checklist is on.
Get the Card the Checklist is on
Get the Card the Checklist is on.
Get the List of a Card
Get the list a card is in
ID
Name
Closed
Color
Pos
Soft Limit
ID Board
Subscribed
Limits
Type
Creation Method
ID Organization
Invite Member to Board via email
Invite a member to the board via email.
Mark Board as Viewed
Mark a board as viewed.
Move Cards in List
Move all Cards in a List
ID
ID Board
ID List
Pos
Move List to Board
Move a list to a different board.
Remove Label from Card
Remove a label from a card.
Remove Member from Board
Remove a member from the board.
Remove Member from Card
Remove a member from a card.
Retrieve Board
Grab all details about a board.
ID
Name
Desc
Desc Data
Closed
ID Member Creator
ID Organization
Pinned
URL
Short URL
Prefs
Label Names
Limits
Starred
Memberships
Short Link
Subscribed
Power Ups
Date Last Activity
Date Last View
ID Tags
Date Plugin Disable
Creation Method
Ix Update
Template Gallery
Enterprise Owned
Retrieve Card
Grab all details about a card.
ID
Address
Badges
Check Item States
Closed
Coordinates
Creation Method
Date Last Activity
Desc
Desc Data
Due
Due Reminder
Email
ID Board
ID Checklists
ID Labels
ID List
ID Members
ID Members Voted
ID Short
ID Attachment Cover
Labels
Limits
Location Name
Manual Cover Attachment
Name
Pos
Short Link
Short URL
Subscribed
URL
Cover
Retrieve Card's Attachment
Grab all details about an attachment on a card.
ID
Bytes
Date
Edge Color
ID Member
Is Upload
Mime Type
Name
Previews
URL
Pos
Retrieve Card's Check Item
Grab all details about a check item on a card.
Retrieve Checklist
Grab all details about a checklist.
Retrieve Checklist's Checkitem
Grab all details about a checkitem on a checklist.
Retrieve Checklist's Field
Grab all details about a field on a checklist.
Retrieve Field on Board
Grab all details about a field on a board.
Retrieve Label
Grab all details about a label.
ID
ID Board
Name
Color
Retrieve List
Grab all details about a list.
ID
Name
Closed
Pos
Retrieve Member
Grab all details about a member.
Retrieve Member
Grab all details about a member.
Retrieve Member's Custom Emoji
Grab all details about a member's custom emoji.
ID
URL
Name
Retrieve Member's Field
Grab all details about a member's field.
ID
Activity Blocked
Avatar Hash
Avatar URL
Bio
Bio Data
Confirmed
Full Name
ID Enterprise
ID Enterprises Deactivated
ID Member Referrer
ID Prem Orgs Admin
Initials
Member Type
Non Public
Non Public Available
Products
URL
Username
Status
Aa Email
Aa Enrolled Date
Aa ID
Avatar Source
Email
Gravatar Hash
ID Boards
ID Organizations
ID Enterprises Admin
Limits
Login Types
Marketing Opt In
Messages Dismissed
One Time Messages Dismissed
Prefs
Trophies
Uploaded Avatar Hash
Uploaded Avatar URL
Premium Features
Is Aa Mastered
Ix Update
ID Boards Pinned
Update Board
Modify a board's details.
Name
Desc
Closed
Subscribed
ID Organization
Prefs/permission Level
Prefs/self Join
Prefs/card Covers
Prefs/hide Votes
Prefs/invitations
Prefs/voting
Prefs/comments
Prefs/background
Prefs/card Aging
Prefs/calendar Feed Enabled
Label Names/green
Label Names/yellow
Label Names/orange
Label Names/red
Label Names/purple
Label Names/blue
Update Card
Modify a card's details.
Name
Desc
Closed
ID Members
ID Attachment Cover
ID List
ID Labels
ID Board
Pos
Due
Start
Due Complete
Subscribed
Address
Location Name
Coordinates
Update Card's Check Item
Modify the details of a checkItem on a card.
Name
State
ID Checklist
Pos
Update Card's Check Item in Checklist
Modify an item in a checklist on a card.
- Pos
Update Checklist
Modify a checklist's details.
Name
Pos
Update Field in Checklist
Modify a checklist's field.
- Value
Update Label
Modify a label's details.
Name
Color
Update Label's Field
Modify a field on a label.
- Value
Update List
Modify a list's details.
Name
Closed
ID Board
Pos
Subscribed
Update List's Field
Modify a field on a list.
- Value
Update Member
Modify a member's details.
Full Name
Initials
Username
Bio
Avatar Source
Prefs/color Blind
Prefs/locale
Prefs/minutes Between Summaries
Add Customer Thread to Conversation
Adds a customer thread to a conversation.
- ID
Add Note to Conversation
Add a note to a conversation.
- ID
Create Chat Thread
Start a chat thread.
Customer
Text
Imported
Created At
Attachments
Create Conversation
Create a conversation in an inbox with at least one thread.
Customer
Subject
Auto Reply
Imported
Type
Assign To
Mailbox ID
Status
Created At
Threads
Tags
Fields
User
Closed At
Create Customer
Create a customer.
First Name
Last Name
Phone
Photo URL
Job Title
Photo Type
Background
Location
Organization
Gender
Age
Emails
Phones
Chats
Social Profiles
Websites
Address
Properties
Create Email
Create an email.
Value
Type
Create Reply Thread
Start a reply thread.
Customer
Text
Draft
Imported
Status
User
Cc
Bcc
Created At
Attachments
Delete Conversation
Remove a conversation.
Delete Customer
Remove a customer.
Delete Scheduled Thread
Unschedule a thread.
Delete User
Remove a user.
Get List of Conversation's Threads
Obtain a list of a conversation's threads.
ID
Type
Status
State
Created At
Created By
Body
Source
Customer
Saved Reply ID
Assigned To
To
Cc
Bcc
Rating
Scheduled
Embedded
Get List of Conversations
Obtain a list of conversations.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Get List of Customers
Obtain a list of customers.
ID
First Name
Last Name
Gender
Job Title
Location
Organization
Photo Type
Photo URL
Age
Created At
Updated At
Background
Draft
Embedded
Links
Get List of Emails
Obtain a list of emails.
ID
Value
Type
Links
Publish Thread Schedule
Publish a scheduled thread. The draft thread is turned into a reply/forward thread, and the message is sent to the customer.
Retrieve Conversation
Grab all details about a conversation.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Retrieve Customer
Grab all details about a customer.
ID
First Name
Last Name
Gender
Job Title
Location
Organization
Photo Type
Photo URL
Age
Created At
Updated At
Background
Draft
Embedded
Links
Retrieve User
Grab all details about a user.
ID
First Name
Last Name
Email
Role
Timezone
Photo URL
Created At
Updated At
Type
Mention
Initials
Job Title
Phone
Alternate Emails
Update Conversation
Modify a conversation.
Subject
Auto Reply
Imported
Type
Assign To
Mailbox ID
Status
Tags
Fields
Threads
Update Conversation's Tags
Modify a conversation's tags.
- Tags
Update Customer
Modify a customer.
Update Snooze
Snooze a conversation.
- Snoozed Until
Update Thread Schedule
Schedule a reply/forward thread.
Scheduled For
Unschedule On Customer Reply
Send As Creator
Not just software—partnership
Expert support included
MESA includes hands-on support from automation experts who know how to get things done.
Free workflow setup
We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.
Fast response times
Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.
Managed services available
Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.
Real humans, always
Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.
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