Customer Experience Automation for Shopify | MESA
Customer experience automation
Turn order events into personalized customer experiences that drive loyalty and repeat purchases
Automate post-purchase sequences • Increase lifetime value • Personalize at scale
Trusted by 1,000+ of Shopify merchants
Automation that feels personal—not automated
Post-purchase sequences
Automatically send welcome emails, order confirmations, shipping updates, and review requests at the perfect time
Personalized messaging
Use AI and customer data to create personalized messages that feel one-to-one, not automated
Win-back campaigns
Re-engage inactive customers with targeted offers, birthday discounts, and reorder reminders
- Missed opportunities for post-purchase engagement
- Inconsistent customer experiences across touchpoints
- Low review and feedback rates from customers
- Time wasted on repetitive emails and messages
Popular customer experience workflows
Get started with these customizable workflow templates
Send a Thank-You Postcard When a Shopify Order is Delivered
Reward Customers with a $20 Gift Card for Orders Over $100
Generate Unique Discount Codes for New Shopify Customers on Specific Products
Send SMS Notification to Customers Upon Order Delivery
Add a Free Product to First-Time Customer Orders in Shopify
Send Stamped.io Review Request After Order Delivery
Approve Thank-You Emails Before Sending to Customers
Record Customer Birthdays in Shopify Notes
Built-in tools make this possible
Unlike platforms that charge extra for features, MESA includes everything you need:
- Email: Send branded messages to customers or team
- SMS: Send text messages to customers via phone
- Delay: Wait for time period or schedule later
- AI: Add AI intelligence to start or improve your workflows
- Data: Store and query information in PostgreSQL database
- Schedule: Trigger actions automatically on time-based intervals
Get started in minutes
- Choose a template: Browse 300+ pre-built customer experience workflows
- Customize (optional): Adjust to match your exact process
- Enable & Test: Test with real orders, then go live
Perfect for:
Ecommerce brands
Create personalized post-purchase experiences that drive loyalty
Review-focused stores
Automate review requests and feedback collection at scale
Retention teams
Re-engage customers with win-back campaigns and personalized offers
Why choose MESA for customer experience?
| MESA | Email marketing platforms | Shopify Email | |
|---|---|---|---|
| Triggered by events | ✓ | Limited | Limited |
| Multi-channel (Email + SMS) | ✓ | ✗ | ✗ |
| AI personalization | ✓ | $$$ | ✗ |
| Complex logic | ✓ | Limited | ✗ |
| Order data access | ✓ | Limited | ✓ |
| Included in price | ✓ | $$$ | ✓ |
Common questions
How do I send review requests after delivery?
Can I personalize messages with AI?
Does this work with my email service provider?
How do I time communications perfectly?
Can I create multi-step sequences?
Start automating customer experience today
7-day free trial • 50+ templates included
Need help? Our automation experts will build your first workflow free. Contact support
MESA AI assistant
Describe your task...
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