Gorgias integrations

No-code automations

Free templates

Fully supported

MESA links Shopify events to Gorgias, creating support tickets, adding order context, or tagging conversations automatically. When a high-value order flags a risk or a return is initiated, MESA can open a ticket before the customer reaches out. Support stays proactive, not reactive.

Try MESA for free

★★★★★ 4.9 rating on Shopify App Store

Start when...

Personalize with built-in tools...

Then, do this...

Why integrate Gorgias

Merchants integrate Gorgias with their stack to save time and ship more.

Customer experience →

Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

Data integration →

Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

Fulfillment operations →

Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

Start your first automated workflow

Use pre-made workflow templates to get started quickly.

Create Gorgias Support Ticket for Negative Yotpo Reviews

View template

Start a Return with Forms and Create a Gorgias Support Ticket

View template

Send Gift Card to Customers for Delayed Orders

View template

Escalate angry Gorgias support tickets to Slack

View template

Save Closed Gorgias Support Tickets to a Database

View template

Receive a Weekly Summary of Closed Gorgias Support Tickets

View template

View all Gorgias templates →

Connect Gorgias to your apps

Automate your work with Gorgias in less clicks.

Search

\ \ Airtable](/content/apps/airtable/integrate/gorgias/index.html)

\ \ Algolia](/content/apps/algolia/integrate/gorgias/index.html)

\ \ Amazon](/content/apps/amazon/integrate/gorgias/index.html)

\ \ Amazon S3](/content/apps/amazon-s3/integrate/gorgias/index.html)

\ \ Asana](/content/apps/asana/integrate/gorgias/index.html)

\ \ Avis Product Options](/content/apps/avis-product-options/integrate/gorgias/index.html)

\ \ Blog Studio](/content/apps/blog-studio/integrate/gorgias/index.html)

\ \ ChatGPT](/content/apps/chatgpt/integrate/gorgias/index.html)

\ \ Claude](/content/apps/claude/integrate/gorgias/index.html)

\ \ ClickUp \ \ Productivity](/content/apps/clickup/integrate/gorgias/index.html)

\ \ DALL-E \ \ Marketing](/content/apps/dall-e/integrate/gorgias/index.html)

\ \ Delighted \ \ Customer support](/content/apps/delighted/integrate/gorgias/index.html)

\ \ Digital Humani \ \ Marketing](/content/apps/digital-humani/integrate/gorgias/index.html)

\ \ Discord \ \ Productivity](/content/apps/discord/integrate/gorgias/index.html)

\ \ DocuSign \ \ Trust and security](/content/apps/docusign/integrate/gorgias/index.html)

\ \ Dropbox \ \ Productivity](/content/apps/dropbox/integrate/gorgias/index.html)

\ \ Easify Product Options \ \ null](/content/apps/easify-product-options/integrate/gorgias/index.html)

\ \ Etsy \ \ E-Commerce](/content/apps/etsy/integrate/gorgias/index.html)

\ \ Facebook \ \ Marketing](/content/apps/facebook/integrate/gorgias/index.html)

\ \ Fera \ \ Marketing](/content/apps/fera/integrate/gorgias/index.html)

\ \ Gatsby \ \ Marketing](/content/apps/gatsby/integrate/gorgias/index.html)

\ \ Gemini \ \ Productivity](/content/apps/gemini/integrate/gorgias/index.html)

\ \ Globo Product Options \ \ null](/content/apps/globo-product-options/integrate/gorgias/index.html)

\ \ Gmail \ \ Marketing](/content/apps/gmail/integrate/gorgias/index.html)

\ \ Google Analytics \ \ Reporting](/content/apps/google-analytics/integrate/gorgias/index.html)

\ \ Google Calendar \ \ Productivity](/content/apps/google-calendar/integrate/gorgias/index.html)

\ \ Google Docs \ \ Productivity](/content/apps/google-docs/integrate/gorgias/index.html)

\ \ Google Drive \ \ Productivity](/content/apps/google-drive/integrate/gorgias/index.html)

\ \ Google Forms \ \ Productivity](/content/apps/google-forms/integrate/gorgias/index.html)

\ \ Google Sheets \ \ Productivity](/content/apps/google-sheets/integrate/gorgias/index.html)

\ \ Govalo \ \ Sales and conversion](/content/apps/gorgias/integrate/govalo/index.html)

\ \ Help Scout \ \ Customer support](/content/apps/gorgias/integrate/helpscout/index.html)

\ \ HubSpot \ \ Marketing](/content/apps/gorgias/integrate/hubspot/index.html)

\ \ Hulk Product Options \ \ null](/content/apps/gorgias/integrate/hulk-product-options/index.html)

\ \ Infinite Options \ \ Store design](/content/apps/gorgias/integrate/infinite-options/index.html)

\ \ Intercom \ \ Customer support](/content/apps/gorgias/integrate/intercom/index.html)

\ \ IPDetective \ \ Trust and security](/content/apps/gorgias/integrate/ip-detective/index.html)

\ \ Judge.me \ \ Marketing](/content/apps/gorgias/integrate/judge-me/index.html)

\ \ Katana \ \ null](/content/apps/gorgias/integrate/katana/index.html)

\ \ Klaviyo \ \ Marketing](/content/apps/gorgias/integrate/klaviyo/index.html)

\ \ LinkedIn \ \ Marketing](/content/apps/gorgias/integrate/linkedin/index.html)

\ \ Loop Returns \ \ Customer support](/content/apps/gorgias/integrate/loop-returns/index.html)

\ \ LoyaltyLion \ \ Sales and conversion](/content/apps/gorgias/integrate/loyaltylion/index.html)

\ \ Mailchimp \ \ Marketing](/content/apps/gorgias/integrate/mailchimp/index.html)

\ \ Mailgun \ \ Marketing](/content/apps/gorgias/integrate/mailgun/index.html)

\ \ Mandrill \ \ Productivity](/content/apps/gorgias/integrate/mandrill/index.html)

\ \ Mantle \ \ Reporting](/content/apps/gorgias/integrate/mantle/index.html)

\ \ Mixpanel \ \ Reporting](/content/apps/gorgias/integrate/mixpanel/index.html)

\ \ Notion \ \ Productivity](/content/apps/gorgias/integrate/notion/index.html)

\ \ Odoo \ \ ERP](/content/apps/gorgias/integrate/odoo/index.html)

\ \ Omnisend \ \ Marketing](/content/apps/gorgias/integrate/omnisend/index.html)

\ \ OPTIS Product Options \ \ null](/content/apps/gorgias/integrate/optis-product-options/index.html)

\ \ Page Studio \ \ Store design](/content/apps/gorgias/integrate/page-studio/index.html)

\ \ Perplexity \ \ null](/content/apps/gorgias/integrate/perplexity/index.html)

\ \ Pinterest \ \ Social media](/content/apps/gorgias/integrate/pinterest/index.html)

\ \ Printful \ \ Product customization](/content/apps/gorgias/integrate/printful/index.html)

\ \ PrintNode \ \ Orders and shipping](/content/apps/gorgias/integrate/printnode/index.html)

\ \ Qikify Product Options \ \ null](/content/apps/gorgias/integrate/qikify-product-options/index.html)

\ \ QuickBooks \ \ Finances](/content/apps/gorgias/integrate/quickbooks/index.html)

\ \ Rebuy \ \ Marketing](/content/apps/gorgias/integrate/rebuy/index.html)

\ \ Recall \ \ Productivity](/content/apps/gorgias/integrate/recall/index.html)

\ \ Recharge \ \ Sales and conversion](/content/apps/gorgias/integrate/recharge/index.html)

\ \ Reddit \ \ Social media](/content/apps/gorgias/integrate/reddit/index.html)

\ \ Remove.bg \ \ Product customization](/content/apps/gorgias/integrate/remove-bg/index.html)

\ \ Rivo \ \ Sales and conversion](/content/apps/gorgias/integrate/rivo/index.html)

\ \ Salesforce \ \ CRM](/content/apps/gorgias/integrate/salesforce/index.html)

\ \ Segment \ \ Reporting](/content/apps/gorgias/integrate/segment/index.html)

\ \ Sendlane \ \ Marketing](/content/apps/gorgias/integrate/sendlane/index.html)

\ \ Shippo \ \ Orders and shipping](/content/apps/gorgias/integrate/shippo/index.html)

\ \ ShipStation \ \ Orders and shipping](/content/apps/gorgias/integrate/shipstation/index.html)

\ \ Shopify \ \ E-Commerce](/content/apps/gorgias/integrate/shopify/index.html)

\ \ Shopify \ \ E-Commerce](/content/apps/gorgias/integrate/shopify/index.html)

\ \ Shopify Flow \ \ Productivity](/content/apps/gorgias/integrate/shopify-flow/index.html)

\ \ Shopify Partner \ \ Productivity](/content/apps/gorgias/integrate/shopify-partner/index.html)

\ \ Shopify Retail POS \ \ E-Commerce](/content/apps/gorgias/integrate/shopify-pos/index.html)

\ \ Skio \ \ Sales and conversion](/content/apps/gorgias/integrate/skio/index.html)

\ \ Slack \ \ Productivity](/content/apps/gorgias/integrate/slack/index.html)

\ \ Smartrr \ \ Orders and shipping](/content/apps/gorgias/integrate/smartrr/index.html)

\ \ Smile.io \ \ Marketing](/content/apps/gorgias/integrate/smile/index.html)

\ \ Square \ \ E-Commerce](/content/apps/gorgias/integrate/square/index.html)

\ \ Stamped.io \ \ Marketing](/content/apps/gorgias/integrate/stamped/index.html)

\ \ Stripe \ \ E-Commerce](/content/apps/gorgias/integrate/stripe/index.html)

\ \ Thanks.io \ \ Marketing](/content/apps/gorgias/integrate/thanks/index.html)

\ \ TikTok \ \ Marketing](/content/apps/gorgias/integrate/tiktok/index.html)

\ \ Tracktor \ \ Orders and shipping](/content/apps/gorgias/integrate/tracktor/index.html)

\ \ Trello \ \ null](/content/apps/gorgias/integrate/trello/index.html)

\ \ Twilio \ \ Productivity](/content/apps/gorgias/integrate/twilio/index.html)

\ \ Typeform \ \ Marketing](/content/apps/gorgias/integrate/typeform/index.html)

\ \ Uploadery \ \ Store design](/content/apps/gorgias/integrate/uploadery/index.html)

\ \ Wonderment \ \ Orders and shipping](/content/apps/gorgias/integrate/wonderment/index.html)

\ \ WordPress \ \ Marketing](/content/apps/gorgias/integrate/wordpress/index.html)

\ \ Xero \ \ Finances](/content/apps/gorgias/integrate/xero/index.html)

\ \ Yotpo \ \ Marketing](/content/apps/gorgias/integrate/yotpo/index.html)

\ \ Yotpo Loyalty \ \ Marketing](/content/apps/gorgias/integrate/yotpo-loyalty/index.html)

\ \ YouTube \ \ Social media](/content/apps/gorgias/integrate/youtube/index.html)

\ \ Zendesk \ \ Customer support](/content/apps/gorgias/integrate/zendesk/index.html)

View all apps

Use MESA's built-in tools for personalizing any workflow

Customize your Gorgias automations with MESA's built-in tools.

Search

\ \ Activity](/content/apps/activity/integrate/gorgias/index.html)

\ \ AI](/content/apps/ai/integrate/gorgias/index.html)

\ \ API](/content/apps/api/integrate/gorgias/index.html)

\ \ Approval](/content/apps/approval/integrate/gorgias/index.html)

\ \ Code](/content/apps/code/integrate/gorgias/index.html)

\ \ Data](/content/apps/data/integrate/gorgias/index.html)

\ \ Delay](/content/apps/delay/integrate/gorgias/index.html)

\ \ Email](/content/apps/email/integrate/gorgias/index.html)

\ \ Filter](/content/apps/filter/integrate/gorgias/index.html)

\ \ Form \ \ Built-in](/content/apps/form/integrate/gorgias/index.html)

\ \ FTP \ \ Built-in](/content/apps/ftp/integrate/gorgias/index.html)

\ \ Image \ \ Built-in](/content/apps/gorgias/integrate/image/index.html)

\ \ Logic \ \ Built-in](/content/apps/gorgias/integrate/logic/index.html)

\ \ Loop \ \ Built-in](/content/apps/gorgias/integrate/loop/index.html)

\ \ Package Tracking \ \ Built-in](/content/apps/gorgias/integrate/package-tracking/index.html)

\ \ Paths \ \ Built-in](/content/apps/gorgias/integrate/paths/index.html)

\ \ Queue \ \ Built-in](/content/apps/gorgias/integrate/queue/index.html)

\ \ Relay \ \ Built-in](/content/apps/gorgias/integrate/relay/index.html)

\ \ RSS \ \ Built-in](/content/apps/gorgias/integrate/rss/index.html)

\ \ Schedule \ \ Built-in](/content/apps/gorgias/integrate/schedule/index.html)

\ \ Scraper \ \ Built-in](/content/apps/gorgias/integrate/scraper/index.html)

\ \ SMS \ \ Built-in](/content/apps/gorgias/integrate/sms/index.html)

\ \ Transform \ \ Built-in](/content/apps/gorgias/integrate/transform/index.html)

\ \ Weather \ \ Built-in](/content/apps/gorgias/integrate/weather/index.html)

\ \ Web Request \ \ Built-in](/content/apps/gorgias/integrate/web-request/index.html)

\ \ Webhook \ \ Built-in](/content/apps/gorgias/integrate/webhook/index.html)

View all tools

Trusted by 1,000+ Shopify merchants

Join thousands of merchants that integrate Gorgias using MESA.

[Integrate for free →](/content/pricing "Try MESA for free"/index.html)

Build any workflow with these Gorgias automation steps

Triggers start a workflow then, actions occur when it's running. Read more in our Gorgias docs.

Customer Created

Starts when a customer is created.

• ID

• Channels

• Created Datetime

• Data

• Email

• External ID

• Firstname

• Integrations

• Language

• Lastname

• Name

• Timezone

• Updated Datetime

Customer Updated

Starts when a customer is updated.

• ID

• Channels

• Created Datetime

• Data

• Email

• External ID

• Firstname

• Integrations

• Language

• Lastname

• Name

• Timezone

• Updated Datetime

Ticket Created

Starts when a ticket is created.

• ID

• Assignee User

• Channel

• Closed Datetime

• Created Datetime

• Customer

• Events

• External ID

• From Agent

• Is Unread

• Language

• Last Message Datetime

• Last Received Message Datetime

• Messages

• Meta

• Opened Datetime

• Reply Options

• Satisfaction Survey

• Snooze Datetime

• Spam

• Status

• Subject

• Tags

• Trashed Datetime

• Updated Datetime

• Via

• Uri

Ticket Updated

Starts when a ticket is updated.

• ID

• Assignee User

• Channel

• Closed Datetime

• Created Datetime

• Customer

• Events

• External ID

• From Agent

• Is Unread

• Language

• Last Message Datetime

• Last Received Message Datetime

• Messages

• Meta

• Opened Datetime

• Reply Options

• Satisfaction Survey

• Snooze Datetime

• Spam

• Status

• Subject

• Tags

• Trashed Datetime

• Updated Datetime

• Via

• Uri

Create Customer

Create a customer.

• Channels

• Data

• Email

• External ID

• Language

• Name

• Timezone

Create Job

Schedule the execution of a job to run.

• Meta

• Params

• Scheduled Datetime

• Type

Create Satisfaction Survey

Create a new satisfaction survey.

• Body Text

• Created Datetime

• Customer ID

• Meta

• Score

• Scored Datetime

• Sent Datetime

• Should Send Datetime

• Ticket ID

Create Tag

Create a tag.

• Decoration

• Description

• Name

Create Ticket

Create a ticket.

• Assignee Team

• Assignee User

• Channel

• Closed Datetime

• Created Datetime

• Customer

• External ID

• From Agent

• Language

• Last Message Datetime

• Last Received Message Datetime

• Messages

• Meta

• Opened Datetime

• Snooze Datetime

• Spam

• Status

• Subject

• Tags

• Trashed Datetime

• Updated Datetime

• Via

Create Ticket Message

Create a message in a ticket.

• Attachments

• Body HTML

• Body Text

• Channel

• Created Datetime

• External ID

• Failed Datetime

• From Agent

• Message ID

• Receiver

• Sender

• Sent Datetime

• Source

• Subject

• Via

Create User

Create a new user.

• Bio

• Email

• External ID

• Meta

• Name

• Roles

Delete Customer

Remove an existing customer.

Delete Job

Cancel a job at any time but keep in mind that actions that have been executed will not be reverted.

Delete Tag

Remove a tag.

Delete Ticket

Remove a ticket.

Delete Ticket's Message

Remove a message from a ticket.

Delete User

Remove an user.

Get List of Customers

Obtain a list of customers.

• ID

• Created Datetime

• Data

• Email

• External ID

• Firstname

• Language

• Lastname

• Name

• Timezone

• Updated Datetime

Get List of Events

Obtain a list of events.

• ID

• Context

• Created Datetime

• Data

• Object ID

• Object Type

• Type

• User ID

• Uri

Get List of Jobs

Obtain a list of jobs.

• ID

• Cancel Requested Datetime

• Cancelled Datetime

• Created Datetime

• Ended Datetime

• Failed Datetime

• Info

• Locked Datetime

• Meta

• Params

• Scheduled Datetime

• Started Datetime

• Status

• Type

• User ID

• Uri

Get List of Satisfaction Surveys

Obtain a list of satisfaction surveys.

• ID

• Body Text

• Created Datetime

• Customer ID

• Meta

• Score

• Scored Datetime

• Sent Datetime

• Should Send Datetime

• Ticket ID

• Uri

Get List of Tags

Obtain a list of tags.

• ID

• Created Datetime

• Decoration

• Deleted Datetime

• Description

• Name

• Usage

• Uri

Get List of Ticket's Messages

Obtain a list of all messages of a ticket.

• ID

• Attachments

• Body HTML

• Body Text

• Channel

• Created Datetime

• External ID

• Failed Datetime

• From Agent

• Integration ID

• Last Sending Error

• Message ID

• Receiver

• Rule ID

• Sender

• Sent Datetime

• Source

• Stripped HTML

• Stripped Text

• Subject

• Ticket ID

• Via

• Uri

Get List of Tickets

Obtain a list of tickets.

• ID

• Assignee User

• Channel

• Closed Datetime

• Created Datetime

• Customer

• Excerpt

• External ID

• From Agent

• Integrations

• Is Unread

• Language

• Last Message Datetime

• Last Received Message Datetime

• Messages Count

• Meta

• Opened Datetime

• Requester

• Snooze Datetime

• Status

• Subject

• Tags

• Updated Datetime

• Via

• Uri

Get List of Users

Obtain a list of users.

• ID

• Active

• Bio

• Created Datetime

• Deactivated Datetime

• Email

• External ID

• Firstname

• Lastname

• Meta

• Name

• Roles

• Updated Datetime

Merge Tags

Merge one or more tags into another tag. Source tags will be merged into the destination tag and then deleted.

• ID

• Created Datetime

• Decoration

• Deleted Datetime

• Description

• Name

• Usage

• Uri

Retrieve Account

Grab your account details.

• Created Datetime

• Deactivated Datetime

• Domain

• Settings

• Status

Retrieve Customer

Grab all details about a customer.

• ID

• Channels

• Created Datetime

• Data

• Email

• External ID

• Firstname

• Integrations

• Language

• Lastname

• Name

• Timezone

• Updated Datetime

Retrieve Event

Grab all details about an event.

• ID

• Context

• Created Datetime

• Data

• Object ID

• Object Type

• Type

• User ID

• Uri

Retrieve Job

Grab all details about a job.

• ID

• Cancel Requested Datetime

• Cancelled Datetime

• Created Datetime

• Ended Datetime

• Failed Datetime

• Info

• Locked Datetime

• Meta

• Params

• Scheduled Datetime

• Started Datetime

• Status

• Type

• User ID

• Uri

Retrieve Satisfaction Survey

Grab all details about a satisfaction survey.

• ID

• Body Text

• Created Datetime

• Customer ID

• Meta

• Score

• Scored Datetime

• Sent Datetime

• Should Send Datetime

• Ticket ID

• Uri

Retrieve Tag

Grab all details about a tag.

• ID

• Created Datetime

• Decoration

• Deleted Datetime

• Description

• Name

• Usage

• Uri

Retrieve Ticket

Grab all details about a ticket.

• ID

• Assignee User

• Channel

• Closed Datetime

• Created Datetime

• Customer

• Events

• External ID

• From Agent

• Is Unread

• Language

• Last Message Datetime

• Last Received Message Datetime

• Messages

• Meta

• Opened Datetime

• Reply Options

• Satisfaction Survey

• Snooze Datetime

• Spam

• Status

• Subject

• Tags

• Trashed Datetime

• Updated Datetime

• Via

• Uri

Retrieve Ticket Message

Grab all details about a ticket's message.

• ID

• Attachments

• Body HTML

• Body Text

• Channel

• Created Datetime

• External ID

• Failed Datetime

• From Agent

• Integration ID

• Last Sending Error

• Message ID

• Receiver

• Rule ID

• Sender

• Sent Datetime

• Source

• Stripped HTML

• Stripped Text

• Subject

• Ticket ID

• Via

• Uri

Retrieve User

Grab all details about an user.

• ID

• Active

• Bio

• Created Datetime

• Deactivated Datetime

• Email

• External ID

• Firstname

• Lastname

• Meta

• Name

• Roles

• Updated Datetime

Update a Customer

Modify a customer's details

• Channels

• Data

• Email

• External ID

• Language

• Name

• Timezone

Update Job

Modify a job.

• Meta

• Params

• Scheduled Datetime

• Status

Update Satisfaction Survey

Modify a satisfaction survey's details.

• Body Text

• Created Datetime

• Customer ID

• Meta

• Score

• Scored Datetime

• Sent Datetime

• Should Send Datetime

• Ticket ID

Update Tag

Modify a tag's details.

• Decoration

• Description

• Name

Update Ticket

Modify a ticket's details.

• Assignee Team

• Assignee User

• Channel

• Closed Datetime

• Customer

• External ID

• From Agent

• Is Unread

• Language

• Last Message Datetime

• Last Received Message Datetime

• Meta

• Opened Datetime

• Snooze Datetime

• Spam

• Status

• Subject

• Tags

• Trashed Datetime

• Updated Datetime

• Via

Update Ticket's Message

Modify a message in a ticket.

• Attachments

• Body HTML

• Body Text

• Channel

• External ID

• Failed Datetime

• From Agent

• Message ID

• Receiver

• Sender

• Sent Datetime

• Source

• Subject

• Via

Update User

Modify an user's information

• Bio

• Email

• External ID

• Meta

• Name

• New Password

• Old Password

• Roles

Upload File

Upload a file.

• Size

• Name

• Content Type

• URL

View all

Not just software—partnership

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Gorgias with any app.

Enjoy a 7-day free trial. Get your first workflow in minutes.

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