Twilio Integrations: Automate Team Workflows | MESA
Twilio integrations
No-code automations
Free templates
Fully supported
MESA connects Shopify events to Twilio, firing SMS, WhatsApp, or voice messages through your own account and sender ID. Set up order alerts, shipping updates, or custom outreach with full control over number, content, and delivery routing. Twilio provides the infrastructure; MESA decides when and why each message sends.
★★★★★ 4.9 rating on Shopify App Store
Why integrate Twilio
Merchants integrate Twilio with their stack to save time and ship more.
Send SMS notifications from Shopify order and fulfillment events
When an order is placed, shipped, or delivered in Shopify, MESA triggers the right Twilio SMS with the relevant details already populated. Your customers get accurate, timely messages on the channel they actually check without anyone manually initiating them.
Alert your team via SMS when a Shopify event needs immediate attention
When a high-value order comes in, a fulfillment exception occurs, or a VIP customer shows a churn signal, MESA sends a Twilio SMS to the right person on your team. Critical events reach the right person instantly without relying on someone checking email or Slack.
Trigger Shopify workflows from inbound Twilio SMS responses
When a customer replies to a Twilio message — confirming an order, requesting a change, responding to a survey — MESA reads the response and kicks off the corresponding action in Shopify. Your SMS channel becomes a two-way workflow trigger, not just an outbound notification pipe.
Start your first automated workflow
Use pre-made workflow templates to get started quickly.
Get SMS Alerts for Delayed Shopify Orders in Transit
Send SMS Notification to Customers When Shopify Order is Delivered
Connect Twilio to your apps
Automate your work with Twilio in less clicks.
Build any workflow with these Twilio automation steps
Triggers start a workflow then, actions occur when it's running. Read more in our Twilio docs.
Expert support included
MESA includes hands-on support from automation experts who know how to get things done.
Free workflow setup
We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.
Fast response times
Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.
Managed services available
Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.
Real humans, always
Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.
Integrate Twilio with any app.
Enjoy a 7-day free trial. Get your first workflow in minutes.