Receive SMS Alerts for Delayed Orders | Shopify Shipping Updates

Get SMS Alerts for Delayed Shopify Orders in Transit

6 min setup
No coding required
Runs automatically

Stay informed of shipping delays by receiving an SMS alert via Twilio if an order has been in transit for over 60 hours. This MESA workflow template monitors fulfillment statuses and notifies the store owner of any delays, allowing you to proactively manage customer expectations for time-sensitive deliveries. Avoid surprises and ensure smooth communication with customers by staying updated on order transit times.

Fulfillment Status is In Transit

Wait 60 Hours
Filter: Still In Transit

Send SMS

How it works

5 steps to start receiving text notifications when your orders get stuck in transit

Fulfillment Status is In Transit

App connector: [Tracktor](/content/apps/tracktor/integrate "View Tracktor integration page"/index.html)• Time to complete: 0 minutes (Auto-configured)

Why this matters: This trigger monitors all your shipments and activates the workflow the moment any order enters "in transit" status, creating the starting point for delay monitoring.

This step automatically detects when Tracktor updates any fulfillment status to "in transit" and captures the fulfillment details needed for tracking. The trigger fires immediately when the shipping status changes, passing the fulfillment ID and order information to the next step.

Wait 60 Hours

App connector: [Delay](/content/apps/delay/integrate "View Delay integration page"/index.html)• Time to complete: 1 minute

Why this matters: This step creates the waiting period that defines what you consider a "delayed" shipment - without it, you'd get notifications immediately instead of only when packages are genuinely stuck.

Configure how long to wait before checking if the package is still in transit by entering the number of hours in the "How many hours would you like to wait?" field. The default setting is 60 hours (2.5 days), which works well for most domestic shipments, but you can adjust this based on your typical delivery times. After the delay period expires, the workflow automatically moves to the next step to check the current shipping status.

Retrieve Fulfillment

App connector: [Tracktor](/content/apps/tracktor/integrate "View Tracktor integration page"/index.html)• Time to complete: 0 minutes (Auto-configured)

Why this matters: This step gets the current shipping status after the delay period to determine if the package is still stuck in transit or has moved to delivered/out for delivery status.

The step automatically pulls the latest tracking information for the specific fulfillment using the ID captured in step 1. It retrieves the current status, delivery updates, and tracking details without any configuration needed. This fresh data gets passed to the filter step to determine whether a delay notification is actually warranted based on the current shipping status.

Filter: Still In Transit

App connector: [Filter](/content/apps/filter/integrate "View Filter integration page"/index.html)• Time to complete: 0 minutes (Auto-configured)

Why this matters: This condition prevents unnecessary notifications by only continuing the workflow when packages are genuinely stuck - it won't send alerts for orders that arrived on time during the delay period.

The filter compares the latest shipping status against "delivered" to determine if the package is still delayed. If the status shows delivered, the workflow stops here and no text gets sent. If the package is still in transit or shows any status other than delivered, the workflow continues to send the delay notification. This automatic comparison ensures you only get alerted about actual shipping delays.

Send SMS

App connector: [Twilio](/content/apps/twilio/integrate "View Twilio integration page"/index.html)• Time to complete: 2 minutes

Why this matters: This action delivers the delay notification to your phone, giving you immediate visibility into shipping issues so you can proactively contact customers or investigate with carriers.

Enter your Twilio phone number in the "from" field and your personal phone number in the "to" field where you want to receive notifications. The message automatically includes the order number and references the 60-hour delay period, but you can customize this text to match your preferred notification style. You'll need an active Twilio account with SMS capabilities to send these notifications.

Frequently asked questions

How long should I set the delay period for different shipping methods?

For express/overnight shipping, try 24-36 hours since customers expect faster delivery. For standard ground shipping, 48-72 hours works well as packages often sit in transit over weekends. International shipments typically need 5-7 days to account for customs processing time.

Will I get duplicate notifications if a package stays delayed for multiple days?

No, this workflow only triggers once when a fulfillment first enters "in transit" status. If you want recurring notifications for packages that remain stuck, you'd need to create a separate workflow that runs on a schedule to check all in-transit packages.

What happens if Tracktor isn't updating tracking information from my carrier?

The workflow depends on Tracktor receiving accurate status updates from shipping carriers. If tracking data is stale or carriers aren't providing updates, you might miss genuinely delayed packages or get false alerts. Consider contacting your carrier if tracking updates seem inconsistent.

Make this template your own!

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Ready to start receiving text notifications when your orders get stuck in transit?

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[Start with this template — It's free](/content/pricing?template=tracktor%2Ffulfillment%2Fdelay_in_transit_twilio_sms&templateName=send-sms-alert-for-delayed-order-transit "Install and use this template in MESA - Free to use"/index.html)