Trello to Zendesk Integration | MESA

Connect Trello to Zendesk and automate your tasks

Describe to build

Activity reports

Fully supported

MESA's Trello to Zendesk integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

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Why integrate Trello with Zendesk

The Trello to Zendesk integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Order automation →

Keep Trello boards current as orders arrive

When a Shopify order is placed, MESA automatically creates or updates a Trello card with the order details. Your team sees what needs action without manual data entry.

Fulfillment operations →

Alert your team when Trello card status changes

When a card moves to a new list, MESA notifies the right people in Slack or email. Nothing stalls waiting for someone to notice an update.

Data integration →

Log Shopify activity to Trello without lifting a finger

Every fulfillment, refund, or high-value order gets logged as a Trello card automatically. Your board stays up to date and your team stays in the loop.

Customer experience →

Create Zendesk tickets from Shopify order events automatically

When an order is flagged — a failed fulfillment, a return request, a delayed shipment — MESA opens a ticket in Zendesk with the order details already attached. Your support team works the issue without hunting for context.

Data integration →

Keep Shopify customer data current when tickets are resolved

When a Zendesk ticket is closed or a resolution is logged, MESA updates the customer's record in Shopify — tags, notes, fields. Your store reflects what your support team learned without anyone syncing it manually.

Order automation →

Route support tickets based on order and customer details

When a ticket arrives in Zendesk, MESA reads the associated Shopify data — order value, customer tier, product type — and applies the right tags, priority, or assignee. Every ticket lands with the right team from the start.

Build any Trello and Zendesk automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Attachment Linked to Ticket Comment

Starts when an attachment is linked to a ticket comment.

Attachment Redacted from Ticket Comment

Starts when an attachment is permanently redacted from an existing comment on a ticket.

Comment Created

Starts when a comment is created.

Comment Made Private

Starts when a comment is made private.

Comment Redacted

Starts when a comment is redacted.

Ticket Agent Assignment Changed

Starts when a ticket is reassigned to another agent.

Ticket Brand Updated

Starts when a brand associated with the ticket is updated.

Ticket Created

Starts when a ticket is created.

Ticket Custom Field Updated

Starts when a ticket's custom field is updated.

Ticket Custom Status Updated

Starts when a ticket's custom status is updated.

Ticket Deleted

Starts when a ticket is deleted.

Ticket Description Updated

Starts when a ticket's description is updated.

Ticket Email CCs Updated

Starts when users are added or removed from a ticket.

Ticket External ID Updated

Starts when a ticket's external ID is updated.

Ticket Followers Changed

Starts when followers on a ticket are updated.

Ticket Form Updated

Starts when a ticket's form is updated.

Ticket Group Assignment Changed

Starts when a ticket is reassigned to another group of agents.

Ticket Merged

Starts when a ticket is merged.

Ticket Organization Updated

Starts when a ticket's organization is updated.

Ticket Priority Updated

Starts when a ticket's priority is updated.

Ticket SLA Policy Updated

Starts when a ticket's SLA policy is updated.

Ticket Status Updated

Starts when a ticket's status is updated.

Ticket Subject Updated

Starts when a subject is updated.

Ticket Updated

Starts when a ticket is updated.

Board Updated

Starts when a board is updated.

Card Created

Starts when a card is created.

Card Deleted

Starts when a card is deleted.

Card Moved from Board

Starts when a card is moved from a board.

Card Moved to Board

Starts when a card is moved to a board.

Card Updated

Starts when a card is updated.

Comment Created

Starts when a comment is created in a board.

List Created

Starts when a list is created.

List Moved from Board

Starts when a list is moved from a board.

List Moved to Board

Starts when a list is moved to a board.

List Updated

Starts when a list is updated.

Add Tag to Ticket

Add a tag to a ticket.

Count Search Results

Get a number of items matching the search query.

Create Group

Create a group.

Create Organization

Create an organization.

Create Ticket

Create a ticket.

Create Ticket Comment

Add a comment to a ticket.

Create User

Create a user.

Delete Group

Remove a group.

Delete Organization

Remove an organization.

Delete Ticket

Remove a ticket.

Get List of Comments

Obtain a list of comments.

Get List of Groups

Obtain a list of groups.

Get List of Organizations

Obtain a list of organizations.

Get List of Tickets

Obtain a list of existing tickets.

Get List of Users

Obtain a list of users.

Remove Tags from Ticket

Remove tags from a ticket.

Retrieve Group

Grab all details about a group.

Retrieve Organization

Grab all details about an organization.

Retrieve Ticket

Grab all details about a ticket.

Retrieve User

Grab all details about a user.

Search

Search for specific results.

Update Group

Modify a group's details.

Update Organization

Modify an organization's details.

Update Ticket

Modify a ticket's details.

Update User

Modify a user's details.

Upload Files

Upload a file.

Add Comment to Card

Create a new comment on a card.

Add Label to Card

Add a label to a card.

Add Member to Board

Add a member to a board.

Add Member to Card

Add a member to a card.

Archive Cards in List

Archive all cards in a list.

Archive or Unarchive List

Archive or unarchive a list.

Create a Label on a Board

Create a label on a board.

Create a List on a Board

Create a list on a board.

Create Attachment on Card

Create an attachment on a card.

Create Board

Create a board.

Create Card

Create a new card.

Create Checkitem on Checklist

Create a check item on a checklist.

Create Checklist

Create a checklist.

Create Checklist on Card

Create a new checklist on a card.

Create Custom Emoji for Member

Create a custom emoji for a member.

Create Label

Create a label.

Create Label on a Card

Create a new label for the board and add it to a card.

Create List

Create a new list.

Create Tag for Board

Create a tag for a board.

Delete Board

Remove a board.

Delete Card

Remove a card.

Delete Card's Attachment

Remove an attachment from a card.

Delete Card's Check Item

Remove a check item from a card.

Delete Checkitem from Checklist

Remove a checkitem from a checklist.

Delete Checklist

Remove a checklist.

Delete Checklist from Card

Remove a checklist on a card.

Delete Label

Remove a label.

Get Card's Field

Grab all details about a field on a card.

Get Card's Members

Obtain a list of members of a card.

Get List of Available Emojis

Obtain a list of available emojis.

Get List of Board's Cards

Obtain a list of cards on a board.

Get List of Board's Checklists

Obtain a list of checklists on a board.

Get List of Board's Members

Obtain a list of members who have access to a board.

Get List of Card's Attachments

Obtain a list of attachments on a card.

Get List of Card's Checklists

Obtain a list of checklists on a card.

Get List of Card's Completed Checklist Items

Obtain a list of completed checklist items on a card.

Get List of Cards the Member is on

Obtain a list of cards a member is on

Get List of Checklist's Checkitems

Obtain a list of checkitems on a checklist.

Get List of Filtered Cards on Board

Obtain a list of cards on a board that matches a given filter.

Get List of Filtered Lists on a Board

Obtain a list of filtered lists on a board.

Get List of Labels on a Board

Obtain a list of labels on a board.

Get List of List's Cards

Obtain a list of existing cards in a list.

Get List of Member's Boards

Obtain a list of boards that the user is a member of.

Get List of Member's Custom Emojis

Obtain a list of a member's uploaded custom emojis.

Get List of Member's Invited Boards

Obtain a list of boards a member has been invited to.

Get Lists on a Board

Get the lists on a board.

Get the Board a List is on

Get the board a list is on.

Get the Board the Card is on

Get the board associated with the card.

Get the Board the Checklist is on

Get the Board the Checklist is on.

Get the Card the Checklist is on

Get the Card the Checklist is on.

Get the List of a Card

Get the list a card is in

Invite Member to Board via email

Invite a member to the board via email.

Mark Board as Viewed

Mark a board as viewed.

Move Cards in List

Move all Cards in a List

Move List to Board

Move a list to a different board.

Remove Label from Card

Remove a label from a card.

Remove Member from Board

Remove a member from the board.

Remove Member from Card

Remove a member from a card.

Retrieve Board

Grab all details about a board.

Retrieve Card

Grab all details about a card.

Retrieve Card's Attachment

Grab all details about an attachment on a card.

Retrieve Card's Check Item

Grab all details about a check item on a card.

Retrieve Checklist

Grab all details about a checklist.

Retrieve Checklist's Checkitem

Grab all details about a checkitem on a checklist.

Retrieve Checklist's Field

Grab all details about a field on a checklist.

Retrieve Field on Board

Grab all details about a field on a board.

Retrieve Label

Grab all details about a label.

Retrieve List

Grab all details about a list.

Retrieve Member

Grab all details about a member.

Retrieve Member

Grab all details about a member.

Retrieve Member's Custom Emoji

Grab all details about a member's custom emoji.

Retrieve Member's Field

Grab all details about a member's field.

Update Board

Modify a board's details.

Update Card

Modify a card's details.

Update Card's Check Item

Modify the details of a checkItem on a card.

Update Card's Check Item in Checklist

Modify an item in a checklist on a card.

Update Checklist

Modify a checklist's details.

Update Field in Checklist

Modify a checklist's field.

Update Label

Modify a label's details.

Update Label's Field

Modify a field on a label.

Update List

Modify a list's details.

Update List's Field

Modify a field on a list.

Update Member

Modify a member's details.

View all

Not just software—partnership

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Trello with Zendesk today.

Enjoy a 7-day free trial. Get your first workflow in minutes.

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