Rivo to SMS Integration | MESA
Connect Rivo to SMS and automate your tasks
Describe to build
Activity reports
Fully supported
MESA's Rivo to SMS integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.
★★★★★ 4.9 rating on Shopify App Store
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Why integrate Rivo with SMS
The Rivo to SMS integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.
Keep loyalty status current across your marketing tools
When a customer earns or redeems points in Rivo, MESA updates their record in Klaviyo, Shopify, and connected platforms in real time. Your segments, flows, and CRM always reflect where each customer stands in your program without manual list updates.
Enroll customers in Rivo based on Shopify purchase behavior
When a customer hits a condition in Shopify — a first purchase, a spend threshold, a product category — MESA adds them to Rivo and sets the right starting tier. Your loyalty program grows with your customer base without anyone managing enrollments by hand.
Trigger loyalty rewards at the moments that drive retention
When a customer reaches a milestone — a repeat purchase, a referral, a VIP threshold — MESA triggers the right Rivo action and can notify them through your preferred channel. Your program responds to behavior in real time, not on a delayed sync cycle.
Notify customers the moment their order ships
When a fulfillment event fires in Shopify, MESA sends a text with the tracking number and carrier info. Customers get the update before they even think to check their email.
Alert staff when an order needs attention
When a high-value order is flagged, a payment fails, or a return is requested, MESA texts the right team member. Issues get eyes on them in seconds, not hours.
Send delivery confirmations straight to customers
When Package Tracking registers a successful delivery, MESA fires a confirmation text. Customers know their package arrived — and your support queue shrinks.
Build any Rivo and SMS automation
MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.
Customer VIP Tier Updated
Starts when a customer VIP tier is modified.
- ID
- Vip Tier ID
- Started At
- Internal Note
- External Note
- Customer
- Vip Tier
Loyalty Points Earned
Starts when loyalty points are earned.
- ID
- Points Amount
- Applied At
- Internal Note
- External Note
- Event Type
- Source
- Customer
Points Redemption Created
Starts when points are redeemed.
- Applied At
- Code
- Customer
- Expires At
- ID
- Name
- Points Amount
- Referred Email
- Refunded At
- Reward
- Terms Of Service
- Reward ID
- Source
- Used At
Send Message
Send an SMS.
Add Points to Customer's Points Balance
Create a points event to adjust a customers points balance.
- Type
- ID
- Attributes
Create Points Redemption
Redeem a reward for points.
- Customer Identifier
- Reward ID
- Points Amount
Create Referral
Create a referral.
Get List of Customers
Obtain a list of customers.
- Type
- ID
- Attributes
Get List of Earning Rules
Obtain a list of earning rules.
- Type
- ID
- Attributes
Get List of Points Events
Obtain a list of points events.
- Type
- ID
- Attributes
Get List of Points Redemptions
Obtain a list of points redemptions.
- Type
- ID
- Attributes
Get List of Referrals
Obtain a list of referrals.
Get List of Rewards
Obtain a list of rewards.
- Type
- ID
- Attributes
Get List of VIP Tiers
Obtain a list of VIP tiers.
- Type
- ID
- Attributes
Retrieve Customer
Grab all details about a customer.
- Type
- ID
- Attributes
Retrieve VIP Tier
Grab all details about a VIP tier.
- Type
- ID
- Attributes
Update Customer
Modify a customer.
- Dob
Update Customer's VIP Tier
Update a customer's VIP tier.
- Vip Tier ID
- Internal Note
- Skip Email
Expert support included
MESA includes hands-on support from automation experts who know how to get things done.
Free workflow setup
We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.
Fast response times
Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.
Managed services available
Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.
Real humans, always
Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.
Integrate Rivo with SMS today.
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