Odoo to Zendesk Integration | MESA

Connect Odoo to Zendesk and automate your tasks

Describe to build

Activity reports

Fully supported

MESA's Odoo to Zendesk integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

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Trusted by 1,000+ Shopify merchants

Why integrate Odoo with Zendesk

The Odoo to Zendesk integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Order automation →

Push every Shopify order into Odoo for back-office processing

When an order is placed in Shopify, MESA sends it to Odoo with the relevant details — line items, customer record, payment status — already populated. Your ERP reflects every sale the moment it happens without a manual import step or a scheduled sync holding things back.

Inventory management →

Keep inventory accurate across Shopify and Odoo in real time

When stock changes in Odoo — a production run completed, a purchase order received, a manual adjustment — MESA updates the corresponding Shopify product availability. Your storefront never oversells what your ERP knows isn't there.

Data integration →

Sync Shopify customer records with Odoo's CRM and accounting modules

When a new customer places their first Shopify order, MESA creates or updates their record in Odoo across the relevant modules — CRM, accounting, contacts. Your back-office always reflects the same customer your storefront sees without periodic reconciliation between systems.

Customer experience →

Create Zendesk tickets from Shopify order events automatically

When an order is flagged — a failed fulfillment, a return request, a delayed shipment — MESA opens a ticket in Zendesk with the order details already attached. Your support team works the issue without hunting for context.

Data integration →

Keep Shopify customer data current when tickets are resolved

When a Zendesk ticket is closed or a resolution is logged, MESA updates the customer's record in Shopify — tags, notes, fields. Your store reflects what your support team learned without anyone syncing it manually.

Order automation →

Route support tickets based on order and customer details

When a ticket arrives in Zendesk, MESA reads the associated Shopify data — order value, customer tier, product type — and applies the right tags, priority, or assignee. Every ticket lands with the right team from the start.

Build any Odoo and Zendesk automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Attachment Linked to Ticket Comment

Starts when an attachment is linked to a ticket comment.

Attachment Redacted from Ticket Comment

Starts when an attachment is permanently redacted from an existing comment on a ticket.

Comment Created

Starts when a comment is created.

Comment Made Private

Starts when a comment is made private.

Comment Redacted

Starts when a comment is redacted.

Ticket Agent Assignment Changed

Starts when a ticket is reassigned to another agent.

Ticket Brand Updated

Starts when a brand associated with the ticket is updated.

Ticket Created

Starts when a ticket is created.

Ticket Custom Field Updated

Starts when a ticket's custom field is updated.

Ticket Custom Status Updated

Starts when a ticket's custom status is updated.

Ticket Deleted

Starts when a ticket is deleted.

Ticket Description Updated

Starts when a ticket's description is updated.

Ticket Email CCs Updated

Starts when users are added or removed from a ticket.

Ticket External ID Updated

Starts when a ticket's external ID is updated.

Ticket Followers Changed

Starts when followers on a ticket are updated.

Ticket Form Updated

Starts when a ticket's form is updated.

Ticket Group Assignment Changed

Starts when a ticket is reassigned to another group of agents.

Ticket Merged

Starts when a ticket is merged.

Ticket Organization Updated

Starts when a ticket's organization is updated.

Ticket Priority Updated

Starts when a ticket's priority is updated.

Ticket SLA Policy Updated

Starts when a ticket's SLA policy is updated.

Ticket Status Updated

Starts when a ticket's status is updated.

Ticket Subject Updated

Starts when a subject is updated.

Ticket Updated

Starts when a ticket is updated.

Customer Created

Starts when a customer is created

Customer Updated

Starts when a customer is updated

Inventory Updated

Starts when a product inventory is updated

Order Created

Starts when an order is created

Order Updated

Starts when an order is updated

Product Created

Starts when a product is created

Product Updated

Starts when a product is updated

Product Variant Created

Starts when a product variant is created

Product Variant Updated

Starts when a product variant is updated

Add Tag to Ticket

Add a tag to a ticket.

Count Search Results

Get a number of items matching the search query.

Create Group

Create a group.

Create Organization

Create an organization.

Create Ticket

Create a ticket.

Create Ticket Comment

Add a comment to a ticket.

Create User

Create a user.

Delete Group

Remove a group.

Delete Organization

Remove an organization.

Delete Ticket

Remove a ticket.

Get List of Comments

Obtain a list of comments.

Get List of Groups

Obtain a list of groups.

Get List of Organizations

Obtain a list of organizations.

Get List of Tickets

Obtain a list of existing tickets.

Get List of Users

Obtain a list of users.

Remove Tags from Ticket

Remove tags from a ticket.

Retrieve Group

Grab all details about a group.

Retrieve Organization

Grab all details about an organization.

Retrieve Ticket

Grab all details about a ticket.

Retrieve User

Grab all details about a user.

Search

Search for specific results.

Update Group

Modify a group's details.

Update Organization

Modify an organization's details.

Update Ticket

Modify a ticket's details.

Update User

Modify a user's details.

Upload Files

Upload a file.

Convert Country & State to Odoo Ids

Convert a county and state to the corresponding Odoo Ids

Create Custom Model

Create a custom model.

Create Customer

Create a new customer record.

Create Order

Create an order.

Create Order Line

Create an order line.

Create Product

Create a product.

Create Product Variant

Create a product variant.

Delete Custom Model

Remove a custom model.

Delete Customer

Remove a customer record.

Delete Order

Remove an order.

Delete Order Line

Remove an order line.

Delete Product

Remove a product.

Delete Product Variant

Remove a product's variant.

List Custom Model

Catalog all custom models.

List Customer

Catalog all customer records.

List Order

Catalog all orders.

List Order Lines

Catalog all order lines.

List Product

Catalog all products.

List Product Variant

Catalog all product's variants.

Retrieve Custom Model

Grab all details about the custom model.

Retrieve Customer

Grab all details about the customer.

Retrieve Order

Grab all details about the order.

Retrieve Order Line

Grab all details about the order line.

Retrieve Product

Grab all details about the product.

Retrieve Product Variant

Grab all details about the product's variant.

Update Custom Model

Modify a custom model.

Update Customer

Modify a customer's account details.

Update Order

Modify an order's details.

Update Order Line

Modify an order line.

Update Product

Modify a product's details.

Update Product Variant

Modify a product's variant.

View all

Not just software—partnership

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Odoo with Zendesk today.

Enjoy a 7-day free trial. Get your first workflow in minutes.

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