Klaviyo to Zendesk Integration | MESA

Connect Klaviyo to Zendesk and automate your tasks

Describe to build

Activity reports

Fully supported

MESA's Klaviyo to Zendesk integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

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Why integrate Klaviyo with Zendesk

The Klaviyo to Zendesk integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Data integration →

Keep Klaviyo profiles current as customers shop

When a customer's behavior changes in Shopify — a new purchase, a tag update, a loyalty tier change — MESA updates their Klaviyo profile in real time. Your segments and flows always reflect who your customers are right now.

Customer experience →

Trigger Klaviyo flows from any Shopify event

When an order is placed, a subscription starts, or a customer hits a milestone, MESA sends the signal to Klaviyo and starts the right flow. Your email automation runs on the full range of what happens in your store, not just native Shopify triggers.

Order automation →

Suppress the right customers from campaigns automatically

When a customer files a return, opens a support ticket, or enters a sensitive window, MESA updates their Klaviyo suppression list or profile status. Your campaigns reach the right people at the right time without manual list hygiene.

Customer experience →

Create Zendesk tickets from Shopify order events automatically

When an order is flagged — a failed fulfillment, a return request, a delayed shipment — MESA opens a ticket in Zendesk with the order details already attached. Your support team works the issue without hunting for context.

Data integration →

Keep Shopify customer data current when tickets are resolved

When a Zendesk ticket is closed or a resolution is logged, MESA updates the customer's record in Shopify — tags, notes, fields. Your store reflects what your support team learned without anyone syncing it manually.

Order automation →

Route support tickets based on order and customer details

When a ticket arrives in Zendesk, MESA reads the associated Shopify data — order value, customer tier, product type — and applies the right tags, priority, or assignee. Every ticket lands with the right team from the start.

Build any Klaviyo and Zendesk automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Attachment Linked to Ticket Comment

Starts when an attachment is linked to a ticket comment.

Attachment Redacted from Ticket Comment

Starts when an attachment is permanently redacted from an existing comment on a ticket.

Comment Created

Starts when a comment is created.

Comment Made Private

Starts when a comment is made private.

Comment Redacted

Starts when a comment is redacted.

Ticket Agent Assignment Changed

Starts when a ticket is reassigned to another agent.

Ticket Brand Updated

Starts when a brand associated with the ticket is updated.

Ticket Created

Starts when a ticket is created.

Ticket Custom Field Updated

Starts when a ticket's custom field is updated.

Ticket Custom Status Updated

Starts when a ticket's custom status is updated.

Ticket Deleted

Starts when a ticket is deleted.

Ticket Description Updated

Starts when a ticket's description is updated.

Ticket Email CCs Updated

Starts when users are added or removed from a ticket.

Ticket External ID Updated

Starts when a ticket's external ID is updated.

Ticket Followers Changed

Starts when followers on a ticket are updated.

Ticket Form Updated

Starts when a ticket's form is updated.

Ticket Group Assignment Changed

Starts when a ticket is reassigned to another group of agents.

Ticket Merged

Starts when a ticket is merged.

Ticket Organization Updated

Starts when a ticket's organization is updated.

Ticket Priority Updated

Starts when a ticket's priority is updated.

Ticket SLA Policy Updated

Starts when a ticket's SLA policy is updated.

Ticket Status Updated

Starts when a ticket's status is updated.

Ticket Subject Updated

Starts when a subject is updated.

Ticket Updated

Starts when a ticket is updated.

Event Created

Starts when an event is created.

Add Tag to Ticket

Add a tag to a ticket.

Count Search Results

Get a number of items matching the search query.

Create Group

Create a group.

Create Organization

Create an organization.

Create Ticket

Create a ticket.

Create Ticket Comment

Add a comment to a ticket.

Create User

Create a user.

Delete Group

Remove a group.

Delete Organization

Remove an organization.

Delete Ticket

Remove a ticket.

Get List of Comments

Obtain a list of comments.

Get List of Groups

Obtain a list of groups.

Get List of Organizations

Obtain a list of organizations.

Get List of Tickets

Obtain a list of existing tickets.

Get List of Users

Obtain a list of users.

Remove Tags from Ticket

Remove tags from a ticket.

Retrieve Group

Grab all details about a group.

Retrieve Organization

Grab all details about an organization.

Retrieve Ticket

Grab all details about a ticket.

Retrieve User

Grab all details about a user.

Search

Search for specific results.

Update Group

Modify a group's details.

Update Organization

Modify an organization's details.

Update Ticket

Modify a ticket's details.

Update User

Modify a user's details.

Upload Files

Upload a file.

Add Profile to List

Add a profile to a list.

Clone Campaign

Clone a campaign.

Create and Assign Template to Campaign Message

Create a template and assign it to a campaign message.

Create Campaign

Create a campaign.

Create Catalog Category

Create a catalog category.

Create Catalog Category Relationship for Catalog Item

Create a new catalog category relationship for a catalog item.

Create Catalog Item

Create a catalog item.

Create Catalog Variant

Create a catalog variant.

Create Coupon

Create a coupon.

Create Coupon Code

Create a coupon code.

Create Event

Create an event.

Create Item Relationship for Catalog Category

Create a new item relationship for a catalog category.

Create List

Create a list.

Create Profile

Create a profile.

Create Tag

Create a tag.

Create Tag Group

Create a tag group.

Create Tag Relationship Campaign

Create a tag relationship campaign.

Create Tag Relationship to List

Create a tag associated to a list.

Create Tag Relationship to Segment

Create a tag relationship to a segment.

Create Template

Create a template.

Create Template Clone

Clone a template.

Create Template Render

Create a rendered template.

Delete Campaign

Remove a campaign.

Delete Catalog Category

Remove a catalog category.

Delete Catalog Category's Item Relationship

Remove item relationships from a catalog category.

Delete Catalog Item

Remove a catalog item.

Delete Catalog Item's Category Relationship

Remove catalog category relationship for a catalog item.

Delete Catalog Variant

Remove a catalog variant.

Delete Coupon

Remove a coupon.

Delete Coupon Code

Remove a coupon code.

Delete List

Remove a list.

Delete Tag

Remove a tag.

Delete Tag Group

Remove a tag group.

Delete Tag Relationship Campaign

Remove a tag relationship from campaigns.

Delete Tag Relationship from List

Remove a tag relationship from list.

Delete Tag Relationship from Segment

Remove a tag relationship from segment

Delete Template

Remove a template.

Get Campaign Message's Template

Grab all details about a campaign message's template.

Get List of Accounts

Obtain a list of accounts.

Get List of Campaign Relationship's Messages

Obtain a list of a campaign's messages.

Get List of Campaign Tags

Obtain a list of campaign tags.

Get List of Campaign's Campaign Messages

Obtain a list of campaign's campaign messages.

Get List of Campaign's Relationships Campaign Messages

Obtain a list of a campaign's messages

Get List of Campaign's Relationships Tags

Obtain a list of a campaign's relationship tags.

Get List of Campaigns

Obtain a list of campaigns.

Get List of Catalog Categories

Obtain a list of catalog categories.

Get List of Catalog Category's Items

Obtain a list of a catalog category's items.

Get List of Catalog Category's Relationships Items

Obtain a list of catalog category's relationships items.

Get List of Catalog Item's Categories

Obtain a list of a catalog item's categories.

Get List of Catalog Item's Relationships Categories

Obtain a list of catalog categories that an item is in.

Get List of Catalog Item's Variants

Obtain a list of a catalog item's variants.

Get List of Catalog Items

Obtain a list of catalog items.

Get List of Catalog Variants

Obtain a list of catalog variants.

Get List of Coupon Codes

Obtain a list of coupon codes associated to a coupon or profile.

Get List of Coupon's Coupon Code Relationships

Obtain a list of coupon's coupon code relationships.

Get List of Coupon's Coupon Codes

Obtain a list of coupon's coupon codes.

Get List of Coupons

Obtain a list of coupons.

Get List of Event's Metric Relationships

Obtain a list of an event's related metrics.

Get List of Event's Profile Relationships

Obtain a list of an event's profile relationships.

Get List of Events

Obtain a list of events.

Get List of Images

Obtain a list of images.

Get List of List's Profiles

Obtain a list of a list's profiles.

Get List of List's Relationships Profiles

Obtain a list of a list's profile membership relationships.

Get List of List's Relationships Tags

Obtain a list of tags associated to a list.

Get List of List's Tags

Obtain a list of list's tags.

Get List of Lists

Obtain a list of lists.

Get List of Metrics

Obtain a list of metrics.

Get List of Profile's List Relationships

Obtain a list of a profile's list relationships.

Get List of Profile's Lists

Obtain a list of a profile's lists.

Get List of Profile's Relationships Segments

Obtain a list of a profile's segment relationships.

Get List of Profile's Segments

Obtain a list of a profile's segments.

Get List of Profiles

Obtain a list of profiles.

Get List of Segment's Profiles

Obtain a list of a segment's profiles.

Get List of Segment's Relationship Profiles

Obtain a list of a segment's relationship profiles.

Get List of Segment's Relationship Tags

Obtain a list of a segment's relationship tags.

Get List of Segment's Tags

Obtain a list of a segment's tags.

Get List of Segments

Obtain a list of segments.

Get List of Tag Group's Relationship Tags

Obtain a list of a tag group's relationship tags.

Get List of Tag Group's Tags

Obtain a list of a tag group's tags.

Get List of Tag Groups

Obtain a list of tag groups.

Get List of Tag's Relationship Lists

Obtain a list of a tag's list.

Get List of Tag's Relationship Segments

Obtain a list of a tag's relationship segments.

Get List of Tag's Relationship Tag Groups

Obtain a list of a tag's relationship tag groups.

Get List of Tag's Relationships Campaigns

Obtain a list of a tag's campaigns.

Get List of Tags

Obtain a list of tags.

Get List of Templates

Obtain a list of templates.

Merge Profiles

Merge a profile into a designated profile.

Query Metric Aggregates

Query and aggregate event data associated with a metric.

Remove Profile from List

Remove a profile from a list.

Retrieve Account

Grab all details about an account.

Retrieve Campaign

Grab all details about a campaign.

Retrieve Campaign Message

Grab all details about a campaign message.

Retrieve Campaign Message's Campaign

Grab all details about a campaign message's campaign.

Retrieve Campaign Message's Relationships Template

Grab all details about a campaign message's relationships template.

Retrieve Catalog Category

Grab all details about a catalog category.

Retrieve Catalog Item

Grab details about a catalog item.

Retrieve Catalog Variant

Grab all details about a catalog variant.

Retrieve Coupon

Grab all details about a coupon.

Retrieve Coupon Code

Grab all details about a coupon code.

Retrieve Coupon Code's Coupon

Grab all details about a coupon code's coupon.

Retrieve Coupon Code's Coupon Relationship

Grab all details about a coupon code's coupon relationship.

Retrieve Event

Grab all details about an event.

Retrieve Event Metric

Grab all details about an event metric.

Retrieve Event Profile

Grab all details about an event profile.

Retrieve Image

Grab all details about an image.

Retrieve List

Grab all details about a list.

Retrieve Metric

Grab all details about a metric data.

Retrieve Profile

Grab all details about a profile.

Retrieve Segment

Grab all details about a segment.

Retrieve Tag

Grab all details about tag.

Retrieve Tag Group

Grab all details about a tag group.

Retrieve Tag's Tag Group

Grab all details about a tag's tag group.

Retrieve Template

Grab all details about a template.

Subscribe Profile

Subscribe a profile to email marketing, SMS marketing, or both. If the list has double opt-in enabled, profiles will receive a message requiring their confirmation before subscribing. Otherwise, profiles will be immediately subscribed without receiving a confirmation message.

Suppress Profiles

Manually suppress a profile. Manually suppressed profiles will not receive email marketing. Not supported for SMS marketing.

Unsubscribe Profile

Unsubscribe a profile from email marketing, SMS marketing, or both.

Unsuppress Profiles

Unsuppress a profile. A profile may receive email marketing after a manual suppression is removed as long as they have not revoked consent, i.e. unsubscribed. Not supported for SMS marketing.

Update Campaign

Modify a campaign.

Update Campaign Message

Modify a campaign message.

Update Catalog Category

Modify a catalog category.

Update Catalog Category's Item Relationship

Modify item relationships for a catalog category.

Update Catalog Item

Modify a catalog item's details.

Update Catalog Item's Category Relationship

Modify a catalog category relationship for a catalog item.

Update Catalog Variant

Modify catalog variant's details.

Update Coupon

Modify a coupon.

Update Coupon Code

Modify a coupon code.

Update Image

Modify an image.

Update List

Modify a list's details.

Update Profile

Modify a profile.

Update Segment

Modify a segment's details.

Update Tag

Modify a tag's details.

Update Tag Group

Modify a tag group.

Update Template

Modify a template's details.

Upload Image

Import an image from a URL or data uri.

View all

Not just software—partnership

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Klaviyo with Zendesk today.

Enjoy a 7-day free trial. Get your first workflow in minutes.

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