Intercom to Trello Integration | MESA

Connect Intercom to Trello and automate your tasks

Describe to build

Activity reports

Fully supported

MESA's Intercom to Trello integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

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Trusted by 1,000+ Shopify merchants

Why integrate Intercom with Trello

The Intercom to Trello integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Customer experience →

Give your support team full Shopify context on every conversation

When a customer starts a conversation in Intercom, MESA pulls their Shopify order history, tags, and customer details into the thread. Your team responds with the full picture without switching between tools to find it.

Data integration →

Create and update Shopify customer records from Intercom conversations

When a new contact is created or a key detail is captured in Intercom, MESA writes it to the corresponding Shopify customer record. Your store and your support platform share a single view of every customer without periodic reconciliation.

Fulfillment operations →

Trigger Intercom messages from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA sends the signal to Intercom and triggers the right message to the customer. Your proactive outreach runs on what actually happens in your store, not on a fixed schedule.

Order automation →

Keep Trello boards current as orders arrive

When a Shopify order is placed, MESA automatically creates or updates a Trello card with the order details. Your team sees what needs action without manual data entry.

Fulfillment operations →

Alert your team when Trello card status changes

When a card moves to a new list, MESA notifies the right people in Slack or email. Nothing stalls waiting for someone to notice an update.

Data integration →

Log Shopify activity to Trello without lifting a finger

Every fulfillment, refund, or high-value order gets logged as a Trello card automatically. Your board stays up to date and your team stays in the loop.

Build any Intercom and Trello automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Board Updated

Starts when a board is updated.

Card Created

Starts when a card is created.

Card Deleted

Starts when a card is deleted.

Card Moved from Board

Starts when a card is moved from a board.

Card Moved to Board

Starts when a card is moved to a board.

Card Updated

Starts when a card is updated.

Comment Created

Starts when a comment is created in a board.

List Created

Starts when a list is created.

List Moved from Board

Starts when a list is moved from a board.

List Moved to Board

Starts when a list is moved to a board.

List Updated

Starts when a list is updated.

Admin Initiated Message to User

Starts when an admin initiates a message to a user.

Contact Archived

Starts when a contact is archived.

Contact Deleted

Starts when a contact is deleted.

Contact Email Updated

Starts when a contact's email is updated.

Contact User Created

Starts when a contact user is created.

Contact User Updated

Starts when a contact user is updated.

Conversation Closed

Starts when a conversation is closed.

Conversation Opened

Starts when a conversation is opened.

Conversation Read

Starts when a conversation is read.

Message Received from User or Lead

Starts when a message is received from a user or lead.

Note Added to Conversation

Starts when a note is added to a conversation.

Reply Received from User or Lead

Starts when a user replies to a conversation.

Add Comment to Card

Create a new comment on a card.

Add Label to Card

Add a label to a card.

Add Member to Board

Add a member to a board.

Add Member to Card

Add a member to a card.

Archive Cards in List

Archive all cards in a list.

Archive or Unarchive List

Archive or unarchive a list.

Create a Label on a Board

Create a label on a board.

Create a List on a Board

Create a list on a board.

Create Attachment on Card

Create an attachment on a card.

Create Board

Create a board.

Create Card

Create a new card.

Create Checkitem on Checklist

Create a check item on a checklist.

Create Checklist

Create a checklist.

Create Checklist on Card

Create a new checklist on a card.

Create Custom Emoji for Member

Create a custom emoji for a member.

Create Label

Create a label.

Create Label on a Card

Create a new label for the board and add it to a card.

Create List

Create a new list.

Create Tag for Board

Create a tag for a board.

Delete Board

Remove a board.

Delete Card

Remove a card.

Delete Card's Attachment

Remove an attachment from a card.

Delete Card's Check Item

Remove a check item from a card.

Delete Checkitem from Checklist

Remove a checkitem from a checklist.

Delete Checklist

Remove a checklist.

Delete Checklist from Card

Remove a checklist on a card.

Delete Label

Remove a label.

Get Card's Field

Grab all details about a field on a card.

Get Card's Members

Obtain a list of members of a card.

Get List of Available Emojis

Obtain a list of available emojis.

Get List of Board's Cards

Obtain a list of cards on a board.

Get List of Board's Checklists

Obtain a list of checklists on a board.

Get List of Board's Members

Obtain a list of members who have access to a board.

Get List of Card's Attachments

Obtain a list of attachments on a card.

Get List of Card's Checklists

Obtain a list of checklists on a card.

Get List of Card's Completed Checklist Items

Obtain a list of completed checklist items on a card.

Get List of Cards the Member is on

Obtain a list of cards a member is on

Get List of Checklist's Checkitems

Obtain a list of checkitems on a checklist.

Get List of Filtered Cards on Board

Obtain a list of cards on a board that matches a given filter.

Get List of Filtered Lists on a Board

Obtain a list of filtered lists on a board.

Get List of Labels on a Board

Obtain a list of labels on a board.

Get List of List's Cards

Obtain a list of existing cards in a list.

Get List of Member's Boards

Obtain a list of boards that the user is a member of.

Get List of Member's Custom Emojis

Obtain a list of a member's uploaded custom emojis.

Get List of Member's Invited Boards

Obtain a list of boards a member has been invited to.

Get Lists on a Board

Get the lists on a board.

Get the Board a List is on

Get the board a list is on.

Get the Board the Card is on

Get the board associated with the card.

Get the Board the Checklist is on

Get the Board the Checklist is on.

Get the Card the Checklist is on

Get the Card the Checklist is on.

Get the List of a Card

Get the list a card is in

Invite Member to Board via email

Invite a member to the board via email.

Mark Board as Viewed

Mark a board as viewed.

Move Cards in List

Move all Cards in a List

Move List to Board

Move a list to a different board.

Remove Label from Card

Remove a label from a card.

Remove Member from Board

Remove a member from the board.

Remove Member from Card

Remove a member from a card.

Retrieve Board

Grab all details about a board.

Retrieve Card

Grab all details about a card.

Retrieve Card's Attachment

Grab all details about an attachment on a card.

Retrieve Card's Check Item

Grab all details about a check item on a card.

Retrieve Checklist

Grab all details about a checklist.

Retrieve Checklist's Checkitem

Grab all details about a checkitem on a checklist.

Retrieve Checklist's Field

Grab all details about a field on a checklist.

Retrieve Field on Board

Grab all details about a field on a board.

Retrieve Label

Grab all details about a label.

Retrieve List

Grab all details about a list.

Retrieve Member

Grab all details about a member.

Retrieve Member

Grab all details about a member.

Retrieve Member's Custom Emoji

Grab all details about a member's custom emoji.

Retrieve Member's Field

Grab all details about a member's field.

Update Board

Modify a board's details.

Update Card

Modify a card's details.

Update Card's Check Item

Modify the details of a checkItem on a card.

Update Card's Check Item in Checklist

Modify an item in a checklist on a card.

Update Checklist

Modify a checklist's details.

Update Field in Checklist

Modify a checklist's field.

Update Label

Modify a label's details.

Update Label's Field

Modify a field on a label.

Update List

Modify a list's details.

Update List's Field

Modify a field on a list.

Update Member

Modify a member's details.

Archive Contact

Archive a contact.

Attach Contact to Company

Associate a company with a contact.

Attach Tag to Ticket

Tag a ticket.

Create Contact

Create a contact.

Create Note

Create a note.

Create or Update Company

Create or update a company.

Create Ticket

Create a ticket.

Delete Company

Remove a company.

Delete Contact

Remove a contact.

Delete Ticket

Remove a ticket.

Detach Contact from Company

Detach a company from a contact.

Get List of Companies

Obtain a list of all companies.

Get List of Company's Contacts

Obtain a list of contacts that belong to a company.

Get List of Company's Segments

Obtain a list of segments that belong to a company.

Get List of Contact's Companies

Obtain a list of a contact's companies.

Get List of Contact's Notes

Obtain a list of notes associated to a contact.

Get List of Contact's Segments

Obtain a list of segments associated to a contact.

Get List of Contact's Tags

Obtain a list of tags attached to a contact.

Get List of Contacts

Obtain a list of contacts.

Get List of Tickets

Obtain a list of tickets.

Merge Lead and User

Combine a contact with a role of a lead into a contact with a role of a user.

Remove Tag from Ticket

Remove a tag from a ticket.

Reply to Ticket

Reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins.

Retrieve Company

Grab all details about a company.

Retrieve Contact

Grab all details about a contact.

Retrieve Note

Grab all details about a note.

Retrieve Ticket

Grab all details about a ticket.

Scroll Over Companies

Iterate over all companies in a dataset.

Search for Contacts

Search for contacts.

Unarchive Contact

Restore a previously archived contact.

Update Contact

Modify a contact's details.

Update Ticket

Modify a ticket's details.

View all

Not just software—partnership

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Intercom with Trello today.

Enjoy a 7-day free trial. Get your first workflow in minutes.

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