Intercom to Odoo Integration | MESA

Connect Intercom to Odoo and automate your tasks

Describe to build

Activity reports

Fully supported

MESA's Intercom to Odoo integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

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Why integrate Intercom with Odoo

The Intercom to Odoo integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Customer experience →

Give your support team full Shopify context on every conversation

When a customer starts a conversation in Intercom, MESA pulls their Shopify order history, tags, and customer details into the thread. Your team responds with the full picture without switching between tools to find it.

Data integration →

Create and update Shopify customer records from Intercom conversations

When a new contact is created or a key detail is captured in Intercom, MESA writes it to the corresponding Shopify customer record. Your store and your support platform share a single view of every customer without periodic reconciliation.

Fulfillment operations →

Trigger Intercom messages from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA sends the signal to Intercom and triggers the right message to the customer. Your proactive outreach runs on what actually happens in your store, not on a fixed schedule.

Order automation →

Push every Shopify order into Odoo for back-office processing

When an order is placed in Shopify, MESA sends it to Odoo with the relevant details — line items, customer record, payment status — already populated. Your ERP reflects every sale the moment it happens without a manual import step or a scheduled sync holding things back.

Inventory management →

Keep inventory accurate across Shopify and Odoo in real time

When stock changes in Odoo — a production run completed, a purchase order received, a manual adjustment — MESA updates the corresponding Shopify product availability. Your storefront never oversells what your ERP knows isn't there.

Data integration →

Sync Shopify customer records with Odoo's CRM and accounting modules

When a new customer places their first Shopify order, MESA creates or updates their record in Odoo across the relevant modules — CRM, accounting, contacts. Your back-office always reflects the same customer your storefront sees without periodic reconciliation between systems.

Build any Intercom and Odoo automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Customer Created

Starts when a customer is created

Customer Updated

Starts when a customer is updated

Inventory Updated

Starts when a product inventory is updated

Order Created

Starts when an order is created

Order Updated

Starts when an order is updated

Product Created

Starts when a product is created

Product Updated

Starts when a product is updated

Product Variant Created

Starts when a product variant is created

Product Variant Updated

Starts when a product variant is updated

Admin Initiated Message to User

Starts when an admin initiates a message to a user.

Contact Archived

Starts when a contact is archived.

Contact Deleted

Starts when a contact is deleted.

Contact Email Updated

Starts when a contact's email is updated.

Contact User Created

Starts when a contact user is created.

Contact User Updated

Starts when a contact user is updated.

Conversation Closed

Starts when a conversation is closed.

Conversation Opened

Starts when a conversation is opened.

Conversation Read

Starts when a conversation is read.

Message Received from User or Lead

Starts when a message is received from a user or lead.

Note Added to Conversation

Starts when a note is added to a conversation.

Reply Received from User or Lead

Starts when a user replies to a conversation.

Convert Country & State to Odoo Ids

Convert a county and state to the corresponding Odoo Ids

Create Custom Model

Create a custom model.

Create Customer

Create a new customer record.

Create Order

Create an order.

Create Order Line

Create an order line.

Create Product

Create a product.

Create Product Variant

Create a product variant.

Delete Custom Model

Remove a custom model.

Delete Customer

Remove a customer record.

Delete Order

Remove an order.

Delete Order Line

Remove an order line.

Delete Product

Remove a product.

Delete Product Variant

Remove a product's variant.

List Custom Model

Catalog all custom models.

List Customer

Catalog all customer records.

List Order

Catalog all orders.

List Order Lines

Catalog all order lines.

List Product

Catalog all products.

List Product Variant

Catalog all product's variants.

Retrieve Custom Model

Grab all details about the custom model.

Retrieve Customer

Grab all details about the customer.

Retrieve Order

Grab all details about the order.

Retrieve Order Line

Grab all details about the order line.

Retrieve Product

Grab all details about the product.

Retrieve Product Variant

Grab all details about the product's variant.

Update Custom Model

Modify a custom model.

Update Customer

Modify a customer's account details.

Update Order

Modify an order's details.

Update Order Line

Modify an order line.

Update Product

Modify a product's details.

Update Product Variant

Modify a product's variant.

Archive Contact

Archive a contact.

Attach Contact to Company

Associate a company with a contact.

Attach Tag to Ticket

Tag a ticket.

Create Contact

Create a contact.

Create Note

Create a note.

Create or Update Company

Create or update a company.

Create Ticket

Create a ticket.

Delete Company

Remove a company.

Delete Contact

Remove a contact.

Delete Ticket

Remove a ticket.

Detach Contact from Company

Detach a company from a contact.

Get List of Companies

Obtain a list of all companies.

Get List of Company's Contacts

Obtain a list of contacts that belong to a company.

Get List of Company's Segments

Obtain a list of segments that belong to a company.

Get List of Contact's Companies

Obtain a list of a contact's companies.

Get List of Contact's Notes

Obtain a list of notes associated to a contact.

Get List of Contact's Segments

Obtain a list of segments associated to a contact.

Get List of Contact's Tags

Obtain a list of tags attached to a contact.

Get List of Contacts

Obtain a list of contacts.

Get List of Tickets

Obtain a list of tickets.

Merge Lead and User

Combine a contact with a role of a lead into a contact with a role of a user.

Remove Tag from Ticket

Remove a tag from a ticket.

Reply to Ticket

Reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins.

Retrieve Company

Grab all details about a company.

Retrieve Contact

Grab all details about a contact.

Retrieve Note

Grab all details about a note.

Retrieve Ticket

Grab all details about a ticket.

Scroll Over Companies

Iterate over all companies in a dataset.

Search for Contacts

Search for contacts.

Unarchive Contact

Restore a previously archived contact.

Update Contact

Modify a contact's details.

Update Ticket

Modify a ticket's details.

View all

Not just software—partnership

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Intercom with Odoo today.

Enjoy a 7-day free trial. Get your first workflow in minutes.

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