Intercom Integrations: Sync Support Tickets | MESA

Intercom integrations

No-code automations

Free templates

Fully supported

MESA connects Shopify to Intercom so customer records update automatically with purchase history, order status, and lifetime value. Trigger Intercom conversations from Shopify events, or fire workflows when a customer escalates an issue or hits a milestone. Your support team and your store always share the same picture.

Try MESA for free

★★★★★ 4.9 rating on Shopify App Store

Start when...

Personalize with built-in tools...

Then, do this...

Why integrate Intercom

Merchants integrate Intercom with their stack to save time and ship more.

Customer experience →

Give your support team full Shopify context on every conversation

When a customer starts a conversation in Intercom, MESA pulls their Shopify order history, tags, and customer details into the thread. Your team responds with the full picture without switching between tools to find it.

Data integration →

Create and update Shopify customer records from Intercom conversations

When a new contact is created or a key detail is captured in Intercom, MESA writes it to the corresponding Shopify customer record. Your store and your support platform share a single view of every customer without periodic reconciliation.

Fulfillment operations →

Trigger Intercom messages from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA sends the signal to Intercom and triggers the right message to the customer. Your proactive outreach runs on what actually happens in your store, not on a fixed schedule.

Connect Intercom to your apps

Automate your work with Intercom in less clicks.

\ \ Airtable](/content/apps/airtable/integrate/intercom/index.html)

\ \ Algolia](/content/apps/algolia/integrate/intercom/index.html)

\ \ Amazon](/content/apps/amazon/integrate/intercom/index.html)

\ \ Amazon S3](/content/apps/amazon-s3/integrate/intercom/index.html)

\ \ Asana](/content/apps/asana/integrate/intercom/index.html)

\ \ Avis Product Options](/content/apps/avis-product-options/integrate/intercom/index.html)

\ \ Blog Studio](/content/apps/blog-studio/integrate/intercom/index.html)

\ \ ChatGPT](/content/apps/chatgpt/integrate/intercom/index.html)

\ \ Claude](/content/apps/claude/integrate/intercom/index.html)

\ \ ClickUp \ \ Productivity](/content/apps/clickup/integrate/intercom/index.html)

\ \ DALL-E \ \ Marketing](/content/apps/dall-e/integrate/intercom/index.html)

\ \ Delighted \ \ Customer support](/content/apps/delighted/integrate/intercom/index.html)

\ \ Digital Humani \ \ Marketing](/content/apps/digital-humani/integrate/intercom/index.html)

\ \ Discord \ \ Productivity](/content/apps/discord/integrate/intercom/index.html)

\ \ DocuSign \ \ Trust and security](/content/apps/docusign/integrate/intercom/index.html)

\ \ Dropbox \ \ Productivity](/content/apps/dropbox/integrate/intercom/index.html)

\ \ Easify Product Options \ \ null](/content/apps/easify-product-options/integrate/intercom/index.html)

\ \ Etsy \ \ E-Commerce](/content/apps/etsy/integrate/intercom/index.html)

\ \ Facebook \ \ Marketing](/content/apps/facebook/integrate/intercom/index.html)

\ \ Fera \ \ Marketing](/content/apps/fera/integrate/intercom/index.html)

\ \ Gatsby \ \ Marketing](/content/apps/gatsby/integrate/intercom/index.html)

\ \ Gemini \ \ Productivity](/content/apps/gemini/integrate/intercom/index.html)

\ \ Globo Product Options \ \ null](/content/apps/globo-product-options/integrate/intercom/index.html)

\ \ Gmail \ \ Marketing](/content/apps/gmail/integrate/intercom/index.html)

\ \ Google Analytics \ \ Reporting](/content/apps/google-analytics/integrate/intercom/index.html)

\ \ Google Calendar \ \ Productivity](/content/apps/google-calendar/integrate/intercom/index.html)

\ \ Google Docs \ \ Productivity](/content/apps/google-docs/integrate/intercom/index.html)

\ \ Google Drive \ \ Productivity](/content/apps/google-drive/integrate/intercom/index.html)

\ \ Google Forms \ \ Productivity](/content/apps/google-forms/integrate/intercom/index.html)

\ \ Google Sheets \ \ Productivity](/content/apps/google-sheets/integrate/intercom/index.html)

\ \ Gorgias \ \ Customer support](/content/apps/gorgias/integrate/intercom/index.html)

\ \ Govalo \ \ Sales and conversion](/content/apps/govalo/integrate/intercom/index.html)

\ \ Help Scout \ \ Customer support](/content/apps/helpscout/integrate/intercom/index.html)

\ \ HubSpot \ \ Marketing](/content/apps/hubspot/integrate/intercom/index.html)

\ \ Hulk Product Options \ \ null](/content/apps/hulk-product-options/integrate/intercom/index.html)

\ \ Infinite Options \ \ Store design](/content/apps/infinite-options/integrate/intercom/index.html)

\ \ IPDetective \ \ Trust and security](/content/apps/intercom/integrate/ip-detective/index.html)

\ \ Judge.me \ \ Marketing](/content/apps/intercom/integrate/judge-me/index.html)

\ \ Katana \ \ null](/content/apps/intercom/integrate/katana/index.html)

\ \ Klaviyo \ \ Marketing](/content/apps/intercom/integrate/klaviyo/index.html)

\ \ LinkedIn \ \ Marketing](/content/apps/intercom/integrate/linkedin/index.html)

\ \ Loop Returns \ \ Customer support](/content/apps/intercom/integrate/loop-returns/index.html)

\ \ LoyaltyLion \ \ Sales and conversion](/content/apps/intercom/integrate/loyaltylion/index.html)

\ \ Mailchimp \ \ Marketing](/content/apps/intercom/integrate/mailchimp/index.html)

\ \ Mailgun \ \ Marketing](/content/apps/intercom/integrate/mailgun/index.html)

\ \ Mandrill \ \ Productivity](/content/apps/intercom/integrate/mandrill/index.html)

\ \ Mantle \ \ Reporting](/content/apps/intercom/integrate/mantle/index.html)

\ \ Mixpanel \ \ Reporting](/content/apps/intercom/integrate/mixpanel/index.html)

\ \ Notion \ \ Productivity](/content/apps/intercom/integrate/notion/index.html)

\ \ Odoo \ \ ERP](/content/apps/intercom/integrate/odoo/index.html)

\ \ Omnisend \ \ Marketing](/content/apps/intercom/integrate/omnisend/index.html)

\ \ OPTIS Product Options \ \ null](/content/apps/intercom/integrate/optis-product-options/index.html)

\ \ Page Studio \ \ Store design](/content/apps/intercom/integrate/page-studio/index.html)

\ \ Perplexity \ \ null](/content/apps/intercom/integrate/perplexity/index.html)

\ \ Pinterest \ \ Social media](/content/apps/intercom/integrate/pinterest/index.html)

\ \ Printful \ \ Product customization](/content/apps/intercom/integrate/printful/index.html)

\ \ PrintNode \ \ Orders and shipping](/content/apps/intercom/integrate/printnode/index.html)

\ \ Qikify Product Options \ \ null](/content/apps/intercom/integrate/qikify-product-options/index.html)

\ \ QuickBooks \ \ Finances](/content/apps/intercom/integrate/quickbooks/index.html)

\ \ Rebuy \ \ Marketing](/content/apps/intercom/integrate/rebuy/index.html)

\ \ Recall \ \ Productivity](/content/apps/intercom/integrate/recall/index.html)

\ \ Recharge \ \ Sales and conversion](/content/apps/intercom/integrate/recharge/index.html)

\ \ Reddit \ \ Social media](/content/apps/intercom/integrate/reddit/index.html)

\ \ Remove.bg \ \ Product customization](/content/apps/intercom/integrate/remove-bg/index.html)

\ \ Rivo \ \ Sales and conversion](/content/apps/intercom/integrate/rivo/index.html)

\ \ Salesforce \ \ CRM](/content/apps/intercom/integrate/salesforce/index.html)

\ \ Segment \ \ Reporting](/content/apps/intercom/integrate/segment/index.html)

\ \ Sendlane \ \ Marketing](/content/apps/intercom/integrate/sendlane/index.html)

\ \ Shippo \ \ Orders and shipping](/content/apps/intercom/integrate/shippo/index.html)

\ \ ShipStation \ \ Orders and shipping](/content/apps/intercom/integrate/shipstation/index.html)

\ \ Shopify \ \ E-Commerce](/content/apps/intercom/integrate/shopify/index.html)

\ \ Shopify Flow \ \ Productivity](/content/apps/intercom/integrate/shopify-flow/index.html)

\ \ Shopify Partner \ \ Productivity](/content/apps/intercom/integrate/shopify-partner/index.html)

\ \ Shopify Retail POS \ \ E-Commerce](/content/apps/intercom/integrate/shopify-pos/index.html)

\ \ Skio \ \ Sales and conversion](/content/apps/intercom/integrate/skio/index.html)

\ \ Slack \ \ Productivity](/content/apps/intercom/integrate/slack/index.html)

\ \ Smartrr \ \ Orders and shipping](/content/apps/intercom/integrate/smartrr/index.html)

\ \ Smile.io \ \ Marketing](/content/apps/intercom/integrate/smile/index.html)

\ \ Square \ \ E-Commerce](/content/apps/intercom/integrate/square/index.html)

\ \ Stamped.io \ \ Marketing](/content/apps/intercom/integrate/stamped/index.html)

\ \ Stripe \ \ E-Commerce](/content/apps/intercom/integrate/stripe/index.html)

\ \ Thanks.io \ \ Marketing](/content/apps/intercom/integrate/thanks/index.html)

\ \ TikTok \ \ Marketing](/content/apps/intercom/integrate/tiktok/index.html)

\ \ Tracktor \ \ Orders and shipping](/content/apps/intercom/integrate/tracktor/index.html)

\ \ Trello \ \ null](/content/apps/intercom/integrate/trello/index.html)

\ \ Twilio \ \ Productivity](/content/apps/intercom/integrate/twilio/index.html)

\ \ Typeform \ \ Marketing](/content/apps/intercom/integrate/typeform/index.html)

\ \ Uploadery \ \ Store design](/content/apps/intercom/integrate/uploadery/index.html)

\ \ Wonderment \ \ Orders and shipping](/content/apps/intercom/integrate/wonderment/index.html)

\ \ WordPress \ \ Marketing](/content/apps/intercom/integrate/wordpress/index.html)

\ \ Xero \ \ Finances](/content/apps/intercom/integrate/xero/index.html)

\ \ Yotpo \ \ Marketing](/content/apps/intercom/integrate/yotpo/index.html)

\ \ Yotpo Loyalty \ \ Marketing](/content/apps/intercom/integrate/yotpo-loyalty/index.html)

\ \ YouTube \ \ Social media](/content/apps/intercom/integrate/youtube/index.html)

\ \ Zendesk \ \ Customer support](/content/apps/intercom/integrate/zendesk/index.html)

View all apps

Use MESA's built-in tools for personalizing any workflow

Customize your Intercom automations with MESA's built-in tools.

\ \ Activity](/content/apps/activity/integrate/intercom/index.html)

\ \ AI](/content/apps/ai/integrate/intercom/index.html)

\ \ API](/content/apps/api/integrate/intercom/index.html)

\ \ Approval](/content/apps/approval/integrate/intercom/index.html)

\ \ Code](/content/apps/code/integrate/intercom/index.html)

\ \ Data](/content/apps/data/integrate/intercom/index.html)

\ \ Delay](/content/apps/delay/integrate/intercom/index.html)

\ \ Email](/content/apps/email/integrate/intercom/index.html)

\ \ Filter](/content/apps/filter/integrate/intercom/index.html)

\ \ Form \ \ Built-in](/content/apps/form/integrate/intercom/index.html)

\ \ FTP \ \ Built-in](/content/apps/ftp/integrate/intercom/index.html)

\ \ Image \ \ Built-in](/content/apps/image/integrate/intercom/index.html)

\ \ Logic \ \ Built-in](/content/apps/intercom/integrate/logic/index.html)

\ \ Loop \ \ Built-in](/content/apps/intercom/integrate/loop/index.html)

\ \ Package Tracking \ \ Built-in](/content/apps/intercom/integrate/package-tracking/index.html)

\ \ Paths \ \ Built-in](/content/apps/intercom/integrate/paths/index.html)

\ \ Queue \ \ Built-in](/content/apps/intercom/integrate/queue/index.html)

\ \ Relay \ \ Built-in](/content/apps/intercom/integrate/relay/index.html)

\ \ RSS \ \ Built-in](/content/apps/intercom/integrate/rss/index.html)

\ \ Schedule \ \ Built-in](/content/apps/intercom/integrate/schedule/index.html)

\ \ Scraper \ \ Built-in](/content/apps/intercom/integrate/scraper/index.html)

\ \ SMS \ \ Built-in](/content/apps/intercom/integrate/sms/index.html)

\ \ Transform \ \ Built-in](/content/apps/intercom/integrate/transform/index.html)

\ \ Weather \ \ Built-in](/content/apps/intercom/integrate/weather/index.html)

\ \ Web Request \ \ Built-in](/content/apps/intercom/integrate/web-request/index.html)

\ \ Webhook \ \ Built-in](/content/apps/intercom/integrate/webhook/index.html)

View all tools

Trusted by 1,000+ Shopify merchants

Join thousands of merchants that integrate Intercom using MESA.

[Integrate for free →](/content/pricing "Try MESA for free"/index.html)

Build any workflow with these Intercom automation steps

Triggers start a workflow then, actions occur when it's running. Read more in our Intercom docs.

Admin Initiated Message to User

Starts when an admin initiates a message to a user.

Type
Conversation ID
Created At
Updated At
Conversation Source
Conversation Contacts
Assigned Admin
Assigned Team
State
Priority
Tags
Custom Attributes

Contact Archived

Starts when a contact is archived.

Contact ID
Object Type
Archived
Archived At

Contact Deleted

Starts when a contact is deleted.

Contact ID
Object Type
Deleted
Deleted At
Workspace ID
External ID
Email Address
Name

Contact Email Updated

Starts when a contact's email is updated.

Type
Contact ID
Workspace ID
External ID
Role
Email Address
Phone Number
Name
Avatar
Owner
Created At
Updated At
Signed Up At
Last Seen At
Location
Custom Attributes
Tags

Contact User Created

Starts when a contact user is created.

Type
Contact ID
Workspace ID
External ID
Role
Email Address
Phone Number
Name
Avatar
Owner
Created At
Updated At
Signed Up At
Last Seen At
Location
Custom Attributes
Tags

Contact User Updated

Starts when a contact user is updated.

Type
Contact ID
Workspace ID
External ID
Role
Email Address
Phone Number
Name
Avatar
Owner
Created At
Updated At
Signed Up At
Last Seen At
Location
Custom Attributes
Tags

Conversation Closed

Starts when a conversation is closed.

Type
Conversation ID
Created At
Updated At
Conversation Source
Conversation Contacts
Assigned Admin
Assigned Team
State
Priority
Tags
Custom Attributes

Conversation Opened

Starts when a conversation is opened.

Type
Conversation ID
Created At
Updated At
Conversation Source
Conversation Contacts
Assigned Admin
Assigned Team
State
Priority
Tags
Custom Attributes

Conversation Read

Starts when a conversation is read.

Type
Conversation ID
Created At
Updated At
Conversation Source
Conversation Contacts
Assigned Admin
Assigned Team
State
Priority
Tags
Custom Attributes

Message Received from User or Lead

Starts when a message is received from a user or lead.

Message Type
Message ID
Conversation ID
Message Content
Message Channel
Created At
Message Author

Note Added to Conversation

Starts when a note is added to a conversation.

Type
Conversation ID
Created At
Updated At
Conversation Source
Conversation Contacts
Assigned Admin
Assigned Team
State
Priority
Tags
Custom Attributes

Reply Received from User or Lead

Starts when a user replies to a conversation.

Type
Conversation ID
Created At
Updated At
Conversation Source
Conversation Contacts
Assigned Admin
Assigned Team
State
Priority
Tags
Custom Attributes

Archive Contact

Archive a contact.

Type
ID
External ID

Attach Contact to Company

Associate a company with a contact.

Type
ID
Name
App ID
Plan
Company ID
Remote Created At
Created At
Updated At
Last Request At
Size
Website
Industry
Monthly Spend
Session Count
User Count
Custom Attributes
Tags
Segments

Attach Tag to Ticket

Tag a ticket.

Type
ID
Name
Applied At
Applied By

Create Contact

Create a contact.

Role
External ID
Email
Phone
Name
Avatar
Signed Up At
Last Seen At
Owner ID
Unsubscribed From Emails
Custom Attributes

Create Note

Create a note.

Body
Admin ID

Create or Update Company

Create or update a company.

Name
Company ID
Plan
Size
Website
Industry
Custom Attributes
Remote Created At
Monthly Spend

Create Ticket

Create a ticket.

Ticket Type
Contacts
Company ID
Created At
Assignment

Delete Company

Remove a company.

ID
Object
Deleted

Delete Contact

Remove a contact.

Type
ID
External ID

Delete Ticket

Remove a ticket.

ID
Object
Deleted

Detach Contact from Company

Detach a company from a contact.

Type
ID
Name
App ID
Plan
Company ID
Remote Created At
Created At
Updated At
Last Request At
Size
Website
Industry
Monthly Spend
Session Count
User Count
Custom Attributes
Tags
Segments

Get List of Companies

Obtain a list of all companies.

Type
ID
Name
App ID
Plan
Company ID
Remote Created At
Created At
Updated At
Last Request At
Size
Website
Industry
Monthly Spend
Session Count
User Count
Custom Attributes
Tags
Segments

Get List of Company's Contacts

Obtain a list of contacts that belong to a company.

Type
ID
External ID
Workspace ID
Role
Email
Email Domain
Phone
Name
Owner ID
Has Hard Bounced
Marked Email As Spam
Unsubscribed From Emails
Created At
Updated At
Signed Up At
Last Seen At
Last Replied At
Last Contacted At
Last Email Opened At
Last Email Clicked At
Language Override
Browser
Browser Version
Browser Language
Os
Android App Name
Android App Version
Android Device
Android Os Version
Android Sdk Version
Android Last Seen At
Ios App Name
Ios App Version
Ios Device
Ios Os Version
Ios Sdk Version
Ios Last Seen At
Custom Attributes
Avatar
Tags
Notes
Companies
Location
Social Profiles

Get List of Company's Segments

Obtain a list of segments that belong to a company.

Type
ID
Name
Created At
Updated At
Person Type
Count

Get List of Contact's Companies

Obtain a list of a contact's companies.

Type
Companies
Total Count
Pages

Get List of Contact's Notes

Obtain a list of notes associated to a contact.

Type
ID
Created At
Contact
Author
Body

Get List of Contact's Segments

Obtain a list of segments associated to a contact.

Type
ID
Name
Created At
Updated At
Person Type
Count

Get List of Contact's Tags

Obtain a list of tags attached to a contact.

Type
ID
Name
Applied At
Applied By

Get List of Contacts

Obtain a list of contacts.

Type
ID
External ID
Workspace ID
Role
Email
Email Domain
Phone
Name
Owner ID
Has Hard Bounced
Marked Email As Spam
Unsubscribed From Emails
Created At
Updated At
Signed Up At
Last Seen At
Last Replied At
Last Contacted At
Last Email Opened At
Last Email Clicked At
Language Override
Browser
Browser Version
Browser Language
Os
Android App Name
Android App Version
Android Device
Android Os Version
Android Sdk Version
Android Last Seen At
Ios App Name
Ios App Version
Ios Device
Ios Os Version
Ios Sdk Version
Ios Last Seen At
Custom Attributes
Avatar
Tags
Notes
Companies
Location
Social Profiles

Get List of Tickets

Obtain a list of tickets.

Type
Tickets
Total Count
Pages

Merge Lead and User

Combine a contact with a role of a lead into a contact with a role of a user.

Type
ID
External ID
Workspace ID
Role
Email
Email Domain
Phone
Name
Owner ID
Has Hard Bounced
Marked Email As Spam
Unsubscribed From Emails
Created At
Updated At
Signed Up At
Last Seen At
Last Replied At
Last Contacted At
Last Email Opened At
Last Email Clicked At
Language Override
Browser
Browser Version
Browser Language
Os
Android App Name
Android App Version
Android Device
Android Os Version
Android Sdk Version
Android Last Seen At
Ios App Name
Ios App Version
Ios Device
Ios Os Version
Ios Sdk Version
Ios Last Seen At
Custom Attributes
Avatar
Tags
Notes
Companies
Location
Social Profiles

Remove Tag from Ticket

Remove a tag from a ticket.

Type
ID
Name
Applied At
Applied By

Reply to Ticket

Reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins.

Type
ID
Part Type
Body
Created At
Updated At
Author
Attachments
Redacted

Retrieve Company

Grab all details about a company.

Type
ID
Name
App ID
Plan
Company ID
Remote Created At
Created At
Updated At
Last Request At
Size
Website
Industry
Monthly Spend
Session Count
User Count
Custom Attributes
Tags
Segments

Retrieve Contact

Grab all details about a contact.

Type
ID
External ID
Workspace ID
Role
Email
Email Domain
Phone
Name
Owner ID
Has Hard Bounced
Marked Email As Spam
Unsubscribed From Emails
Created At
Updated At
Signed Up At
Last Seen At
Last Replied At
Last Contacted At
Last Email Opened At
Last Email Clicked At
Language Override
Browser
Browser Version
Browser Language
Os
Android App Name
Android App Version
Android Device
Android Os Version
Android Sdk Version
Android Last Seen At
Ios App Name
Ios App Version
Ios Device
Ios Os Version
Ios Sdk Version
Ios Last Seen At
Custom Attributes
Avatar
Tags
Notes
Companies
Location
Social Profiles

Retrieve Note

Grab all details about a note.

Type
ID
Created At
Contact
Author
Body

Retrieve Ticket

Grab all details about a ticket.

Type
ID
Ticket ID
Category
Ticket Attributes
Ticket State
Ticket Type
Contacts
Admin Assignee ID
Team Assignee ID
Created At
Updated At
Open
Snoozed Until
Linked Objects
Ticket Parts
Is Shared

Scroll Over Companies

Iterate over all companies in a dataset.

Type
ID
Name
App ID
Plan
Company ID
Remote Created At
Created At
Updated At
Last Request At
Size
Website
Industry
Monthly Spend
Session Count
User Count
Custom Attributes
Tags
Segments

Search for Contacts

Search for contacts.

Type
Data
Total Count
Pages

Unarchive Contact

Restore a previously archived contact.

Type
ID
External ID

Update Contact

Modify a contact's details.

Role
External ID
Email
Phone
Name
Avatar
Signed Up At
Last Seen At
Owner ID
Unsubscribed From Emails
Custom Attributes

Update Ticket

Modify a ticket's details.

Ticket Attributes
Ticket State ID
Company ID
Open
Is Shared
Snoozed Until
Admin ID
Assignee ID

View all

Not just software—partnership

Expert support included

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Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

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Integrate Intercom with any app.

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