Help Scout to Salesforce Integration | MESA
Connect Help Scout to Salesforce and automate your tasks
Describe to build
Activity reports
Fully supported
MESA's Help Scout to Salesforce integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.
★★★★★ 4.9 rating on Shopify App Store
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Trusted by 1,000+ Shopify merchants
Why integrate Help Scout with Salesforce
The Help Scout to Salesforce integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.
Give your support team full Shopify context on every conversation
When a customer reaches out in Help Scout, MESA pulls their Shopify order history, tags, and customer details into the conversation. Your team responds with the full picture without switching between tools to find it.
Create and update Shopify customer records from Help Scout conversations
When a key detail is captured or a contact is updated in Help Scout, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually.
Trigger Help Scout conversations from Shopify order and fulfillment events
When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Help Scout conversation automatically. Your support team gets ahead of customer questions before they arrive.
Keep Salesforce contacts current as customers shop in Shopify
When a customer places an order, updates their details, or hits a lifecycle milestone in Shopify, MESA updates their Salesforce contact or account record automatically. Your CRM reflects who your customers are right now without a manual sync or scheduled export holding things back.
Create Salesforce opportunities from Shopify wholesale and B2B orders
When a qualifying order comes in — a wholesale account, a high-value purchase, a first-time B2B customer — MESA creates an opportunity in Salesforce with the order details already attached. Your sales team follows up with context, not just a name and an order number.
Trigger Salesforce workflows from Shopify customer behavior
When a customer crosses a spend threshold, earns a loyalty tier, or shows a churn signal in Shopify, MESA sends the event to Salesforce and starts the right sequence or campaign. Your CRM automation runs on live commerce signals, not just form fills and email opens.
Build any Help Scout and Salesforce automation
MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.
Account Created
Starts when an account is created.
Account Updated
Starts when an account is modified.
Contact Created
Starts when a contact is created.
First Name
Last Name
Account ID
Email
Mailing Street
Mailing City
Mailing State
Mailing Postal Code
Mailing Country
Phone
Description
Fax
ID
Contact Updated
Starts when a contact is modified.
First Name
Last Name
Account ID
Email
Mailing Street
Mailing City
Mailing State
Mailing Postal Code
Mailing Country
Phone
Description
Fax
ID
Custom Created
Starts when a custom is created.
Custom Updated
Starts when a custom is modified.
Lead Converted
Starts when a lead is converted.
Last Name
First Name
Company
Street
Is Deleted
Master Record ID
Salutation
Title
City
State
Postal Code
Country
Phone
Mobile Phone
Fax
Email
Website
Description
Lead Source
Status
Industry
Rating
Annual Revenue
Number Of Employees
Owner ID
Is Converted
Converted Date
Converted Account ID
Converted Contact ID
Converted Opportunity ID
Is Unread By Owner
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Email Bounced Reason
Email Bounced Date
ID
Lead Created
Starts when a lead is created.
Last Name
First Name
Company
Street
Is Deleted
Master Record ID
Salutation
Title
City
State
Postal Code
Country
Phone
Mobile Phone
Fax
Email
Website
Description
Lead Source
Status
Industry
Rating
Annual Revenue
Number Of Employees
Owner ID
Is Converted
Converted Date
Converted Account ID
Converted Contact ID
Converted Opportunity ID
Is Unread By Owner
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Email Bounced Reason
Email Bounced Date
ID
Lead Updated
Starts when a lead is modified.
Last Name
First Name
Company
Street
Is Deleted
Master Record ID
Salutation
Title
City
State
Postal Code
Country
Phone
Mobile Phone
Fax
Email
Website
Description
Lead Source
Status
Industry
Rating
Annual Revenue
Number Of Employees
Owner ID
Is Converted
Converted Date
Converted Account ID
Converted Contact ID
Converted Opportunity ID
Is Unread By Owner
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Email Bounced Reason
Email Bounced Date
ID
Opportunity Created
Starts when an opportunity is created.
Name
Stage Name
Description
Amount
Is Deleted
Account ID
Is Private
Probability
Expected Revenue
Total Opportunity Quantity
Close Date
Type
Next Step
Lead Source
Is Closed
Is Won
Forecast Category
Forecast Category Name
Campaign ID
Has Opportunity Line Item
Pricebook2id
Owner ID
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Fiscal Quarter
Fiscal Year
Fiscal
ID
Opportunity Updated
Starts when an opportunity is modified.
Name
Stage Name
Description
Amount
Is Deleted
Account ID
Is Private
Probability
Expected Revenue
Total Opportunity Quantity
Close Date
Type
Next Step
Lead Source
Is Closed
Is Won
Forecast Category
Forecast Category Name
Campaign ID
Has Opportunity Line Item
Pricebook2id
Owner ID
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Fiscal Quarter
Fiscal Year
Fiscal
ID
Order Created
Starts when an order is created.
Account ID
Effective Date
Status
Shipping Street
Shipping City
Shipping State
Contract ID
Is Reduction Order
Description
Customer Authorized By ID
Customer Authorized Date
Company Authorized By ID
Company Authorized Date
Type
Billing Street
Billing City
Billing State
Billing Postal Code
Billing Country
Shipping Postal Code
Shipping Country
Name
Po Date
Po Number
Order Reference Number
Bill To Contact ID
Ship To Contact ID
Activated Date
Activated By ID
Status Code
Order Number
Total Amount
Created Date
Created By ID
Last Modified Date
Last Modified By ID
Is Deleted
System Modstamp
ID
Order Updated
Starts when an order is modified.
Account ID
Effective Date
Status
Shipping Street
Shipping City
Shipping State
Contract ID
Is Reduction Order
Description
Customer Authorized By ID
Customer Authorized Date
Company Authorized By ID
Company Authorized Date
Type
Billing Street
Billing City
Billing State
Billing Postal Code
Billing Country
Shipping Postal Code
Shipping Country
Name
Po Date
Po Number
Order Reference Number
Bill To Contact ID
Ship To Contact ID
Activated Date
Activated By ID
Status Code
Order Number
Total Amount
Created Date
Created By ID
Last Modified Date
Last Modified By ID
Is Deleted
System Modstamp
ID
Pricebook Entry Created
Starts when a pricebook entry is created.
Product2id
Pricebook2id
Unit Price
Is Active
ID
Pricebook Entry Updated
Starts when a pricebook entry is modified.
Product2id
Pricebook2id
Unit Price
Is Active
ID
Product Created
Starts when a product is created.
Name
Stock Keeping Unit
Description
Product Code
Display Url
Active
Product Family
External ID
ID
Product Updated
Starts when a product is modified.
Name
Stock Keeping Unit
Description
Product Code
Display Url
Active
Product Family
External ID
ID
Beacon Chat Chat Created
Starts when a chat is created.
ID
Customer ID
Created At
Threads
Beacon Chat Customer Replied
Starts when a customer replies to a Beacon Chat message.
ID
Customer ID
Created At
Threads
Conversation Agent Reply Created
Starts when a conversation agent reply is created.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Assigned
Starts when a conversation is assigned.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Created
Starts when a conversation is created.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Custom Fields Changed
Starts when a conversation custom field is changed.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Customer Reply Created
Starts when a customer reply is created.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Deleted
Starts when a conversation is deleted.
Conversation Merged
Starts when a conversation is merged.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Moved
Starts when a conversation is moved.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Note Created
Starts when a conversation note is created.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Status Changed
Starts when a conversation status is changed.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Tags Updated
Starts when a conversation tag is updated.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Customer Created
Starts when a customer is created.
ID
First Name
Last Name
Emails
Created At
Photo URL
Phone
Job Title
Organization
Background
Social Profiles
Address
Customer Deleted
Starts when a customer is deleted.
ID
First Name
Last Name
Emails
Created At
Photo URL
Phone
Job Title
Organization
Background
Social Profiles
Address
Customer Updated
Starts when a customer is updated.
ID
First Name
Last Name
Emails
Created At
Photo URL
Phone
Job Title
Organization
Background
Social Profiles
Address
Message Survey Response Received
Starts when a response to a message survey is received.
ID
Conversation ID
Rating
Comment
Submitted At
Satisfaction Ratings
Starts when a satisfaction rating is given.
Rating ID
Conversation ID
Score
Comment
Created At
Tag Created
Starts when a tag is created.
ID
Tag
Color
Tag Deleted
Starts when a tag is deleted.
ID
Tag
Color
Tag Updated
Starts when a tag is updated.
ID
Tag
Color
Create Account
Start a new account.
Name
Phone
Shipping Street
Shipping City
Shipping State
Shipping Postal Code
Shipping Country
Billing Street
Billing City
Billing State
Billing Postal Code
Billing Country
Fax
Account Number
Website
ID
Create Contact
Start a new contact.
First Name
Last Name
Account ID
Email
Mailing Street
Mailing City
Mailing State
Mailing Postal Code
Mailing Country
Phone
Description
Fax
ID
Create Custom
Start a new a custom.
Create Lead
Start a new lead.
Last Name
First Name
Company
Street
Is Deleted
Master Record ID
Salutation
Title
City
State
Postal Code
Country
Phone
Mobile Phone
Fax
Email
Website
Description
Lead Source
Status
Industry
Rating
Annual Revenue
Number Of Employees
Owner ID
Is Converted
Converted Date
Converted Account ID
Converted Contact ID
Converted Opportunity ID
Is Unread By Owner
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Email Bounced Reason
Email Bounced Date
ID
Create Opportunity
Start a new an opportunity.
Name
Stage Name
Description
Amount
Is Deleted
Account ID
Is Private
Probability
Expected Revenue
Total Opportunity Quantity
Close Date
Type
Next Step
Lead Source
Is Closed
Is Won
Forecast Category
Forecast Category Name
Campaign ID
Has Opportunity Line Item
Pricebook2id
Owner ID
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Fiscal Quarter
Fiscal Year
Fiscal
ID
Create Opportunity Product
Start a new opportunity product.
Opportunity ID
Product2id
Quantity
Unit Price
Description
Discount
ID
Create or Update Account
Create or modify an account.
Name
Phone
Shipping Street
Shipping City
Shipping State
Shipping Postal Code
Shipping Country
Billing Street
Billing City
Billing State
Billing Postal Code
Billing Country
Fax
Account Number
Website
ID
Create or Update Contact
Create or modify a contact.
First Name
Last Name
Account ID
Email
Mailing Street
Mailing City
Mailing State
Mailing Postal Code
Mailing Country
Phone
Description
Fax
ID
Create or Update Custom
Create or modify a custom.
Create or Update Lead
Create or modify a lead.
Last Name
First Name
Company
Street
Is Deleted
Master Record ID
Salutation
Title
City
State
Postal Code
Country
Phone
Mobile Phone
Fax
Email
Website
Description
Lead Source
Status
Industry
Rating
Annual Revenue
Number Of Employees
Owner ID
Is Converted
Converted Date
Converted Account ID
Converted Contact ID
Converted Opportunity ID
Is Unread By Owner
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Email Bounced Reason
Email Bounced Date
ID
Create or Update Opportunity
Create or modify an opportunity.
Name
Stage Name
Description
Amount
Is Deleted
Account ID
Is Private
Probability
Expected Revenue
Total Opportunity Quantity
Close Date
Type
Next Step
Lead Source
Is Closed
Is Won
Forecast Category
Forecast Category Name
Campaign ID
Has Opportunity Line Item
Pricebook2id
Owner ID
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Fiscal Quarter
Fiscal Year
Fiscal
ID
Create or Update Opportunity Product
Create or modify an opportunity product.
Opportunity ID
Product2id
Quantity
Unit Price
Description
Discount
ID
Create or Update Order
Create or modify an order.
Account ID
Effective Date
Status
Shipping Street
Shipping City
Shipping State
Contract ID
Is Reduction Order
Description
Customer Authorized By ID
Customer Authorized Date
Company Authorized By ID
Company Authorized Date
Type
Billing Street
Billing City
Billing State
Billing Postal Code
Billing Country
Shipping Postal Code
Shipping Country
Name
Po Date
Po Number
Order Reference Number
Bill To Contact ID
Ship To Contact ID
Activated Date
Activated By ID
Status Code
Order Number
Total Amount
Created Date
Created By ID
Last Modified Date
Last Modified By ID
Is Deleted
System Modstamp
ID
Create or Update Order Product
Create or modify an order product.
Order ID
Product2id
Quantity
Unit Price
Description
ID
Create or Update Pricebook Entry
Create or update a pricebook entry.
Product2id
Pricebook2id
Unit Price
Is Active
ID
Create or Update Products
Create or modify a product.
Name
Stock Keeping Unit
Description
Product Code
Display Url
Active
Product Family
External ID
ID
Create Order
Start a new an order.
Account ID
Effective Date
Status
Shipping Street
Shipping City
Shipping State
Contract ID
Is Reduction Order
Description
Customer Authorized By ID
Customer Authorized Date
Company Authorized By ID
Company Authorized Date
Type
Billing Street
Billing City
Billing State
Billing Postal Code
Billing Country
Shipping Postal Code
Shipping Country
Name
Po Date
Po Number
Order Reference Number
Bill To Contact ID
Ship To Contact ID
Activated Date
Activated By ID
Status Code
Order Number
Total Amount
Created Date
Created By ID
Last Modified Date
Last Modified By ID
Is Deleted
System Modstamp
ID
Create Order Product
Start a new order product.
Order ID
Product2id
Quantity
Unit Price
Description
ID
Create Pricebook Entry
Start a new a pricebook entry.
Product2id
Pricebook2id
Unit Price
Is Active
ID
Create Product
Start a new a product.
Name
Stock Keeping Unit
Description
Product Code
Display Url
Active
Product Family
External ID
ID
Delete Account
Remove an account.
Delete Contact
Remove a contact.
Delete Custom
Remove a custom.
Delete Lead
Remove a lead.
Delete Opportunity
Remove an opportunity.
Delete Opportunity Product
Remove an opportunity product.
Delete Order
Remove an order.
Delete Order Product
Remove an order product.
Delete Pricebook Entry
Remove a pricebook entry.
Delete Product
Remove a Product.
Query Multiple Accounts
Search for multiple accounts.
Query Multiple Contacts
Search for multiple contacts.
Query Multiple Customs
Search for multiple customs.
Query Multiple Leads
Search for multiple leads.
Query Multiple Opportunities
Search for multiple opportunities.
Query Multiple Opportunity Products
Search for multiple opportunity products.
Query Multiple Order Products
Search for multiple order products.
Query Multiple Orders
Search for multiple orders.
Query Multiple Pricebook Entries
Search for multiple pricebook entries.
Query Multiple Products
Search for multiple products.
Query Single Account
Search for a single account.
Query Single Contact
Search for a single contact.
Query Single Custom
Search for a single custom.
Query Single Lead
Search for a single lead.
Query Single Opportunity
Search for a single opportunity.
Query Single Opportunity Product
Search for a single opportunity product.
Query Single Order
Search for a single order.
Query Single Order Product
Search for a single order product.
Query Single Pricebook Entry
Search for a single pricebook entry.
Query Single Product
Search for a single product.
Retrieve Account
Grab all details about the account.
Retrieve Contact
Grab all details about the contact.
Retrieve Custom
Grab all details about the custom.
Retrieve Lead
Grab all details about the lead.
Retrieve Opportunity
Grab all details about the opportunity.
Retrieve Opportunity Product
Grab all details about the opportunity product.
Retrieve Order
Grab all details about the order.
Retrieve Order Product
Grab all details about an order product.
Retrieve Pricebook Entry
Grab all details about the pricebook entry.
Retrieve Product
Grab all details about the product.
Update Account
Modify an account.
Name
Phone
Shipping Street
Shipping City
Shipping State
Shipping Postal Code
Shipping Country
Billing Street
Billing City
Billing State
Billing Postal Code
Billing Country
Fax
Account Number
Website
ID
Update Contact
Modify a contact.
First Name
Last Name
Account ID
Email
Mailing Street
Mailing City
Mailing State
Mailing Postal Code
Mailing Country
Phone
Description
Fax
ID
Update Custom
Modify a custom.
Update Lead
Modify a lead.
Last Name
First Name
Company
Street
Is Deleted
Master Record ID
Salutation
Title
City
State
Postal Code
Country
Phone
Mobile Phone
Fax
Email
Website
Description
Lead Source
Status
Industry
Rating
Annual Revenue
Number Of Employees
Owner ID
Is Converted
Converted Date
Converted Account ID
Converted Contact ID
Converted Opportunity ID
Is Unread By Owner
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Email Bounced Reason
Email Bounced Date
ID
Update Opportunity
Modify an opportunity.
Name
Stage Name
Description
Amount
Is Deleted
Account ID
Is Private
Probability
Expected Revenue
Total Opportunity Quantity
Close Date
Type
Next Step
Lead Source
Is Closed
Is Won
Forecast Category
Forecast Category Name
Campaign ID
Has Opportunity Line Item
Pricebook2id
Owner ID
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Fiscal Quarter
Fiscal Year
Fiscal
ID
Update Opportunity Product
Modify an opportunity product.
Opportunity ID
Product2id
Quantity
Unit Price
Description
Discount
ID
Update Order
Modify an order.
Account ID
Effective Date
Status
Shipping Street
Shipping City
Shipping State
Contract ID
Is Reduction Order
Description
Customer Authorized By ID
Customer Authorized Date
Company Authorized By ID
Company Authorized Date
Type
Billing Street
Billing City
Billing State
Billing Postal Code
Billing Country
Shipping Postal Code
Shipping Country
Name
Po Date
Po Number
Order Reference Number
Bill To Contact ID
Ship To Contact ID
Activated Date
Activated By ID
Status Code
Order Number
Total Amount
Created Date
Created By ID
Last Modified Date
Last Modified By ID
Is Deleted
System Modstamp
ID
Update Order Product
Modify an order product.
Order ID
Product2id
Quantity
Unit Price
Description
ID
Update Pricebook Entry
Modify a pricebook entry.
Product2id
Pricebook2id
Unit Price
Is Active
ID
Update Product
Modify a product.
Name
Stock Keeping Unit
Description
Product Code
Display Url
Active
Product Family
External ID
ID
Add Customer Thread to Conversation
Adds a customer thread to a conversation.
- ID
Add Note to Conversation
Add a note to a conversation.
- ID
Create Chat Thread
Start a chat thread.
Customer
Text
Imported
Created At
Attachments
Create Conversation
Create a conversation in an inbox with at least one thread.
Customer
Subject
Auto Reply
Imported
Type
Assign To
Mailbox ID
Status
Created At
Threads
Tags
Fields
User
Closed At
Create Customer
Create a customer.
First Name
Last Name
Phone
Photo URL
Job Title
Photo Type
Background
Location
Organization
Gender
Age
Emails
Phones
Chats
Social Profiles
Websites
Address
Properties
Create Email
Create an email.
Value
Type
Create Reply Thread
Start a reply thread.
Customer
Text
Draft
Imported
Status
User
Cc
Bcc
Created At
Attachments
Delete Conversation
Remove a conversation.
Delete Customer
Remove a customer.
Delete Scheduled Thread
Unschedule a thread.
Delete User
Remove a user.
Get List of Conversation's Threads
Obtain a list of a conversation's threads.
ID
Type
Status
State
Created At
Created By
Body
Source
Customer
Saved Reply ID
Assigned To
To
Cc
Bcc
Rating
Scheduled
Embedded
Get List of Conversations
Obtain a list of conversations.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Get List of Customers
Obtain a list of customers.
ID
First Name
Last Name
Gender
Job Title
Location
Organization
Photo Type
Photo URL
Age
Created At
Updated At
Background
Draft
Embedded
Links
Get List of Emails
Obtain a list of emails.
ID
Value
Type
Links
Publish Thread Schedule
Publish a scheduled thread. The draft thread is turned into a reply/forward thread, and the message is sent to the customer.
Retrieve Conversation
Grab all details about a conversation.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Retrieve Customer
Grab all details about a customer.
ID
First Name
Last Name
Gender
Job Title
Location
Organization
Photo Type
Photo URL
Age
Created At
Updated At
Background
Draft
Embedded
Links
Retrieve User
Grab all details about a user.
ID
First Name
Last Name
Email
Role
Timezone
Photo URL
Created At
Updated At
Type
Mention
Initials
Job Title
Phone
Alternate Emails
Update Conversation
Modify a conversation.
Subject
Auto Reply
Imported
Type
Assign To
Mailbox ID
Status
Tags
Fields
Threads
Update Conversation's Tags
Modify a conversation's tags.
- Tags
Update Customer
Modify a customer.
Update Snooze
Snooze a conversation.
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Not just software—partnership
Expert support included
MESA includes hands-on support from automation experts who know how to get things done.
Free workflow setup
We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.
Fast response times
Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.
Managed services available
Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.
Real humans, always
Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.
Integrate Help Scout with Salesforce today.
Enjoy a 7-day free trial. Get your first workflow in minutes.
MESA AI assistant
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Describe your task...
You've known what your store should be doing. Now it can. Describe the task then MESA handles it from there.