Help Scout to Recharge Integration | MESA
Connect Help Scout to Recharge and automate your tasks
Describe to build
Activity reports
Fully supported
MESA's Help Scout to Recharge integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.
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Why integrate Help Scout with Recharge
The Help Scout to Recharge integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.
Give your support team full Shopify context on every conversation
When a customer reaches out in Help Scout, MESA pulls their Shopify order history, tags, and customer details into the conversation. Your team responds with the full picture without switching between tools to find it.
Create and update Shopify customer records from Help Scout conversations
When a key detail is captured or a contact is updated in Help Scout, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually.
Trigger Help Scout conversations from Shopify order and fulfillment events
When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Help Scout conversation automatically. Your support team gets ahead of customer questions before they arrive.
Stay ahead of subscription churn
When a payment fails or a subscription is paused, MESA triggers the right response automatically — a follow-up task, a tag update, a notification to your team. Retention actions happen before revenue slips away.
Keep subscriber records accurate across tools
Every subscription change in Recharge — new, upgraded, cancelled, or paused — updates the matching record in your CRM, spreadsheet, or data warehouse. Your team always works from current data.
Alert your team to high-value subscriber events
When a subscriber hits a milestone, upgrades their plan, or cancels after a long tenure, MESA sends a targeted alert to Slack or email. Your team can act while the moment still matters.
Build any Help Scout and Recharge automation
MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.
Address Created
Starts when an address is created.
Address Updated
Starts when an address is modified.
Charge Created
Starts when a charge is created.
Charge Deleted
Starts when a charge is removed.
Charge Failed
Starts when a charge failed.
Charge Max Retries Reached
Starts when a charge reached its' maxed retry.
Charge Paid
Starts when a charge is processed.
Charge Refunded
Starts when a charge is refunded.
Charge Uncaptured
Starts when a charge is uncaptured.
Charge Upcoming
Starts when a charge is due soon.
Charge Updated
Starts when a charge is modified.
Checkout Processed
Starts when a checkout is processed.
Customer Activated
Starts when a customer account is enabled.
Customer Created
Starts when a customer is created.
Customer Deactivated
Starts when a customer account is terminated.
Customer Deleted
Starts when a customer is removed.
Customer Payment Method Updated
Starts when a customer's payment method is modified.
Customer Updated
Starts when a customer account is modified.
One-time Product Created
Starts when an one time product is created.
One-time Product Deleted
Starts when an one time product is removed.
One-time Product Updated
Starts when an one time product is modified.
Order Cancelled
Starts when an order is cancelled.
Order Created
Starts when an order is created.
Order Deleted
Starts when an order is removed.
Order Payment Captured
Starts when an order's payment is captured.
Order Processed
Starts when an order is processed.
Order Success
Starts when an order is a success.
Order Upcoming
Starts when an order is upcoming.
Order Updated
Starts when an order is modified.
Product Created
Starts when a product is created.
Product Deleted
Starts when a product is removed.
Product Updated
Starts when a product is modified.
Subscription Activated
Starts when a subscription is enabled.
Subscription Cancelled
Starts when a subscription is cancelled.
Subscription Created
Starts when a subscription is created.
Subscription Deleted
Starts when a subscription is removed.
Subscription Skipped
Starts when a subscription is skipped.
Subscription Swapped
Starts when a subscription is swapped.
Subscription Unskipped
Starts when a subscription is unskipped.
Subscription Updated
Starts when a subscription is modified.
Beacon Chat Chat Created
Starts when a chat is created.
ID
Customer ID
Created At
Threads
Beacon Chat Customer Replied
Starts when a customer replies to a Beacon Chat message.
ID
Customer ID
Created At
Threads
Conversation Agent Reply Created
Starts when a conversation agent reply is created.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Assigned
Starts when a conversation is assigned.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Created
Starts when a conversation is created.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Custom Fields Changed
Starts when a conversation custom field is changed.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Customer Reply Created
Starts when a customer reply is created.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Deleted
Starts when a conversation is deleted.
Conversation Merged
Starts when a conversation is merged.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Moved
Starts when a conversation is moved.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Note Created
Starts when a conversation note is created.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Status Changed
Starts when a conversation status is changed.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Tags Updated
Starts when a conversation tag is updated.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Customer Created
Starts when a customer is created.
ID
First Name
Last Name
Emails
Created At
Photo URL
Phone
Job Title
Organization
Background
Social Profiles
Address
Customer Deleted
Starts when a customer is deleted.
ID
First Name
Last Name
Emails
Created At
Photo URL
Phone
Job Title
Organization
Background
Social Profiles
Address
Customer Updated
Starts when a customer is updated.
ID
First Name
Last Name
Emails
Created At
Photo URL
Phone
Job Title
Organization
Background
Social Profiles
Address
Message Survey Response Received
Starts when a response to a message survey is received.
ID
Conversation ID
Rating
Comment
Submitted At
Satisfaction Ratings
Starts when a satisfaction rating is given.
Rating ID
Conversation ID
Score
Comment
Created At
Tag Created
Starts when a tag is created.
ID
Tag
Color
Tag Deleted
Starts when a tag is deleted.
ID
Tag
Color
Tag Updated
Starts when a tag is updated.
ID
Tag
Color
Activate Subscription
Enable a subscription.
ID
Address ID
Customer ID
Analytics Data
Cancellation Reason
Cancellation Reason Comments
Cancelled At
Charge Interval Frequency
Created At
Expire After Specific Number Of Charges
External Product ID
External Variant ID
Has Queued Charges
Is Prepaid
Is Skippable
Is Swappable
Max Retries Reached
Next Charge Scheduled At
Order Day Of Month
Order Day Of Week
Order Interval Frequency
Order Interval Unit
Properties
Price
Product Title
Quantity
Sku
Sku Override
Status
Updated At
Variant Title
Apply Discount to Charge
Apply a discount to a charge.
ID
Address ID
Analytics Data
Billing Address
Client Details
Customer
Discounts
Error
Error Type
External Order ID
External Transaction ID
Has Uncommitted Changes
Line Items
Note
Order Attributes
Payment Processor
Scheduled At
Shipping Address
Shipping Lines
Status
Subtotal Price
Tags
Tax Lines
Total Discounts
Total Line Items Price
Total Price
Total Refunds
Total Tax
Total Weight Grams
Type
Updated At
Created At
Currency
Cancel Subscription
Cancel a subscription.
ID
Address ID
Customer ID
Analytics Data
Cancellation Reason
Cancellation Reason Comments
Cancelled At
Charge Interval Frequency
Created At
Expire After Specific Number Of Charges
External Product ID
External Variant ID
Has Queued Charges
Is Prepaid
Is Skippable
Is Swappable
Max Retries Reached
Next Charge Scheduled At
Order Day Of Month
Order Day Of Week
Order Interval Frequency
Order Interval Unit
Properties
Price
Product Title
Quantity
Sku
Sku Override
Status
Updated At
Variant Title
Capture a Charge
Capture funds of a previously authorized charge.
ID
Address ID
Analytics Data
Billing Address
Client Details
Customer
Discounts
Error
Error Type
External Order ID
External Transaction ID
Has Uncommitted Changes
Line Items
Note
Order Attributes
Payment Processor
Scheduled At
Shipping Address
Shipping Lines
Status
Subtotal Price
Tags
Tax Lines
Total Discounts
Total Line Items Price
Total Price
Total Refunds
Total Tax
Total Weight Grams
Type
Updated At
Created At
Currency
Change Subscription's Address
Adjust a subscription's address.
ID
Address ID
Customer ID
Analytics Data
Cancellation Reason
Cancellation Reason Comments
Cancelled At
Charge Interval Frequency
Created At
Expire After Specific Number Of Charges
External Product ID
External Variant ID
Has Queued Charges
Is Prepaid
Is Skippable
Is Swappable
Max Retries Reached
Next Charge Scheduled At
Order Day Of Month
Order Day Of Week
Order Interval Frequency
Order Interval Unit
Properties
Price
Product Title
Quantity
Sku
Sku Override
Status
Updated At
Variant Title
Change Subscription's Next Charge Date
Adjust a subscription's next charge date.
ID
Address ID
Customer ID
Analytics Data
Cancellation Reason
Cancellation Reason Comments
Cancelled At
Charge Interval Frequency
Created At
Expire After Specific Number Of Charges
External Product ID
External Variant ID
Has Queued Charges
Is Prepaid
Is Skippable
Is Swappable
Max Retries Reached
Next Charge Scheduled At
Order Day Of Month
Order Day Of Week
Order Interval Frequency
Order Interval Unit
Properties
Price
Product Title
Quantity
Sku
Sku Override
Status
Updated At
Variant Title
Clone Order
Duplicate an order.
ID
Address ID
Billing Address
Charge
Client Details
Created At
Currency
Customer
Discounts
External Cart Token
External Order ID
External Order Number
Is Prepaid
Line Items
Note
Order Attributes
Processed At
Scheduled At
Shipping Address
Shipping Lines
Status
Subtotal Price
Tags
Tax Lines
Taxable
Total Discounts
Total Line Items Price
Total Price
Total Refunds
Total Tax
Total Weight Grams
Updated At
Type
Create Address
Create a new address.
Address 1
Address 2
City
Company
Country
Created At
Country Code
Customer ID
Discount ID
First Name
Last Name
Order Attributes
Phone
Presentment Currency
Shipping Lines Override
Updated At
Zip
Province
Order Note
Create Charge
Create a new charge.
Payment Processor
Payment Token
Payment Type
Create Charge Metafield
Create a charge metafield.
- Metafield
Create Checkout
Create a new checkout.
Analytics Data
Applied Discounts
Billing Address
Email
External Checkout ID
External Checkout Source
Line Items
Note
Order Attributes
Shipping Address
Create Customer
Create a customer.
First Name
Last Name
Email
External Customer ID
Create Customer Metafield
Create a customer metafield.
- Metafield
Create Customer Notification
Send a notification to a customer.
Type
Template Type
Template Vars
Create Discount
Create a discount.
Applies To
Channel Settings
Code
Status
Usage Limits
Value
Value Type
Ends At
External Discount ID
Prerequisite Subtotal Min
Starts At
Create One-time
Create an one-time.
Address ID
Add To Next Charge
External Product ID
External Variant ID
Price
Next Charge Scheduled At
Product Title
Properties
Quantity
Sku
Create One-time Address
Create an one-time address.
Address ID
Next Charge Scheduled At
Price
Product Title
Properties
Quantity
External Variant ID
Add To Next Charge
Sku
Create Order Metafield
Create an order metafield.
- Metafield
Create Subscription
Create a subscription.
Address ID
Charge Interval Frequency
Next Charge Scheduled At
Order Interval Frequency
Order Interval Unit
Properties
External Variant ID
Quantity
Order Day Of Week
Order Day Of Month
Status
External Product ID
Product Title
Price
Expire After Specific Number Of Charges
Create Subscription Metafield
Create a subscription metafield.
- Metafield
Delete Address
Remove an address.
Delete Customer
Remove a customer.
Delete Discount
Remove a discount.
Delete Metafield
Remove a metafield.
Delete One-time
Remove a one-time.
Delete Order
Remove an order.
Delete Subscription
Remove a subscription.
Filter by Order Count of Subscription
Check that the order's count in the duration of the customer's subscription is equal to or is included in the number(s) that you set for.
Get List of Addresses
Obtain a list of all addresses. This action will return 50 results by default, with a maximum of 250.
ID
Address 1
Address 2
City
Company
Country Code
Created At
Customer ID
Discounts
First Name
Last Name
Order Note
Payment Method ID
Phone
Presentment Currency
Province
Shipping Lines Conserved
Shipping Lines Override
Updated At
Zip
Get List of Charges
Obtain a list of charges. This action will return 50 results by default, with a maximum of 250.
ID
Address ID
Analytics Data
Billing Address
Client Details
Customer
Discounts
Error
Error Type
External Order ID
External Transaction ID
Has Uncommitted Changes
Line Items
Note
Order Attributes
Payment Processor
Scheduled At
Shipping Address
Shipping Lines
Status
Subtotal Price
Tags
Tax Lines
Total Discounts
Total Line Items Price
Total Price
Total Refunds
Total Tax
Total Weight Grams
Type
Updated At
Created At
Currency
Get List of Customer Delivery Schedules
Obtain a list of delivery schedules for a specific customer. This action will return 50 results by default, with a maximum of 250.
Customer
Deliveries
Get List of Customers
Obtain a list of customers. This action will return 50 results by default, with a maximum of 250.
ID
Analytics Data
Created At
Email
External Customer ID
First Charge Processed At
First Name
Has Card Error In Dunning
Has Valid Payment Method
Hash
Last Name
Subscriptions Active Count
Subscriptions Total Count
Updated At
Get List of Discounts
Obtain a list of all discounts. This action will return 50 results by default, with a maximum of 250.
Applies To
Channel Settings
Code
Created At
External Discount ID
Ends At
External Discount Source
ID
Prerequisite Subtotal Min
Starts At
Status
Updated At
Usage Limits
Value
Value Type
Get List of Metafields
Obtain a list of all metafields. This action will return 50 results by default, with a maximum of 250.
ID
Created At
Description
Key
Namespace
Owner ID
Owner Resource
Updated At
Value
Value Type
Get List of One-times
Obtain a list of one-times. This action will return 50 results by default, with a maximum of 250.
ID
Address ID
Customer ID
Created At
External Product ID
External Variant ID
Next Charge Scheduled At
Price
Product Title
Properties
Quantity
Sku
Sku Override
Updated At
Variant Title
Get List of Orders
Obtain a list of orders. This action will return 50 results by default, with a maximum of 250.
ID
Address ID
Billing Address
Charge
Client Details
Created At
Currency
Customer
Discounts
External Cart Token
External Order ID
External Order Number
Is Prepaid
Line Items
Note
Order Attributes
Processed At
Scheduled At
Shipping Address
Shipping Lines
Status
Subtotal Price
Tags
Tax Lines
Taxable
Total Discounts
Total Line Items Price
Total Price
Total Refunds
Total Tax
Total Weight Grams
Updated At
Type
Get List of Payment Methods
Obtain a list of payment methods.
ID
Customer ID
Created At
Default
Payment Details
Payment Type
Processor Customer Token
Processor Name
Processor Payment Method Token
Status
Status Reason
Updated At
Get List of Subscriptions
Obtain a list of subscriptions. This action will return 50 results by default, with a maximum of 250.
ID
Address ID
Customer ID
Analytics Data
Cancellation Reason
Cancellation Reason Comments
Cancelled At
Charge Interval Frequency
Created At
Expire After Specific Number Of Charges
External Product ID
External Variant ID
Has Queued Charges
Is Prepaid
Is Skippable
Is Swappable
Max Retries Reached
Next Charge Scheduled At
Order Day Of Month
Order Day Of Week
Order Interval Frequency
Order Interval Unit
Properties
Price
Product Title
Quantity
Sku
Sku Override
Status
Updated At
Variant Title
Orders Count
Receive a total number of orders placed by the customer's email address.
- Count
Process a Charge
Process a charge.
ID
Address ID
Analytics Data
Billing Address
Client Details
Customer
Discounts
Error
Error Type
External Order ID
External Transaction ID
Has Uncommitted Changes
Line Items
Note
Order Attributes
Payment Processor
Scheduled At
Shipping Address
Shipping Lines
Status
Subtotal Price
Tags
Tax Lines
Total Discounts
Total Line Items Price
Total Price
Total Refunds
Total Tax
Total Weight Grams
Type
Updated At
Created At
Currency
Refund a Charge
Issue a refund for a charge.
Remove Discount from Charge
Take off a discount from a charge.
ID
Address ID
Analytics Data
Billing Address
Client Details
Customer
Discounts
Error
Error Type
External Order ID
External Transaction ID
Has Uncommitted Changes
Line Items
Note
Order Attributes
Payment Processor
Scheduled At
Shipping Address
Shipping Lines
Status
Subtotal Price
Tags
Tax Lines
Total Discounts
Total Line Items Price
Total Price
Total Refunds
Total Tax
Total Weight Grams
Type
Updated At
Created At
Currency
Retrieve Address
Grab all details about the address.
ID
Address 1
Address 2
City
Company
Country Code
Created At
Customer ID
Discounts
First Name
Last Name
Order Note
Payment Method ID
Phone
Presentment Currency
Province
Shipping Lines Conserved
Shipping Lines Override
Updated At
Zip
Retrieve Charge
Grab all details about a charge.
ID
Address ID
Analytics Data
Billing Address
Client Details
Customer
Discounts
Error
Error Type
External Order ID
External Transaction ID
Has Uncommitted Changes
Line Items
Note
Order Attributes
Payment Processor
Scheduled At
Shipping Address
Shipping Lines
Status
Subtotal Price
Tags
Tax Lines
Total Discounts
Total Line Items Price
Total Price
Total Refunds
Total Tax
Total Weight Grams
Type
Updated At
Created At
Currency
Retrieve Checkout
Grab all details about the checkout.
Charge ID
Applied Discounts
Billing Address
Completed At
Created At
Currency
Email
External Checkout ID
External Checkout Source
External Customer ID
External Transaction ID
Line Items
Note
Notification Preferences
Order Attributes
Payment Processor
Requires Shipping
Shipping Address
Subtotal Price
Tax Lines
Taxable
Taxes Included
Token
Total Price
Analytics Data
Total Tax
Updated At
Retrieve Checkout Shipping Rates
Get a list with details about checkout shipping rates.
Checkout
Code
Delivery Range
Description
Handle
Name
Phone Required
Price
Title
Retrieve Customer
Grab all details about the customer.
ID
Analytics Data
Created At
Email
External Customer ID
First Charge Processed At
First Name
Has Card Error In Dunning
Has Valid Payment Method
Hash
Last Name
Subscriptions Active Count
Subscriptions Total Count
Updated At
Retrieve Discount
Grab all details about the discount.
Ids
Purchase Item Type
Resource
Retrieve Metafield
Grab all details about the metafield.
ID
Created At
Description
Key
Namespace
Owner ID
Owner Resource
Updated At
Value
Value Type
Retrieve One-time
Grab all details about the one time.
ID
Address ID
Customer ID
Created At
External Product ID
External Variant ID
Next Charge Scheduled At
Price
Product Title
Properties
Quantity
Sku
Sku Override
Updated At
Variant Title
Retrieve Order
Grab all details about the order.
ID
Address ID
Billing Address
Charge
Client Details
Created At
Currency
Customer
Discounts
External Cart Token
External Order ID
External Order Number
Is Prepaid
Line Items
Note
Order Attributes
Processed At
Scheduled At
Shipping Address
Shipping Lines
Status
Subtotal Price
Tags
Tax Lines
Taxable
Total Discounts
Total Line Items Price
Total Price
Total Refunds
Total Tax
Total Weight Grams
Updated At
Type
Retrieve Order's Count of Subscription
Grab an order's count in the duration of the customer's subscription.
- Count
Retrieve Payment Method
Grab all details about a payment method.
ID
Customer ID
Created At
Default
Payment Details
Payment Type
Processor Customer Token
Processor Name
Processor Payment Method Token
Status
Status Reason
Updated At
Retrieve Subscription
Grab all details about the subscription.
ID
Address ID
Customer ID
Analytics Data
Cancellation Reason
Cancellation Reason Comments
Cancelled At
Charge Interval Frequency
Created At
Expire After Specific Number Of Charges
External Product ID
External Variant ID
Has Queued Charges
Is Prepaid
Is Skippable
Is Swappable
Max Retries Reached
Next Charge Scheduled At
Order Day Of Month
Order Day Of Week
Order Interval Frequency
Order Interval Unit
Properties
Price
Product Title
Quantity
Sku
Sku Override
Status
Updated At
Variant Title
Skip a Charge
Not process the charge.
ID
Address ID
Analytics Data
Billing Address
Client Details
Customer
Discounts
Error
Error Type
External Order ID
External Transaction ID
Has Uncommitted Changes
Line Items
Note
Order Attributes
Payment Processor
Scheduled At
Shipping Address
Shipping Lines
Status
Subtotal Price
Tags
Tax Lines
Total Discounts
Total Line Items Price
Total Price
Total Refunds
Total Tax
Total Weight Grams
Type
Updated At
Created At
Currency
Unskip a Charge
Process a previously skipped charge.
ID
Address ID
Analytics Data
Billing Address
Client Details
Customer
Discounts
Error
Error Type
External Order ID
External Transaction ID
Has Uncommitted Changes
Line Items
Note
Order Attributes
Payment Processor
Scheduled At
Shipping Address
Shipping Lines
Status
Subtotal Price
Tags
Tax Lines
Total Discounts
Total Line Items Price
Total Price
Total Refunds
Total Tax
Total Weight Grams
Type
Updated At
Created At
Currency
Update Address
Modify an address.
Address 1
Address 2
City
Company
Country Code
Discounts
First Name
Last Name
Order Note
Payment Method ID
Phone
Province
Zip
Update Checkout
Modify a checkout's details.
Analytics Data
Applied Discounts
Billing Address
Email
External Checkout ID
External Checkout Source
Line Items
Note
Order Attributes
Shipping Address
Update Customer
Modify a customer's details.
First Name
Last Name
Email
External Customer ID
Update Discount
Modify a discount's details.
Applies To
Channel Settings
Code
Created At
External Discount ID
Ends At
External Discount Source
ID
Prerequisite Subtotal Min
Starts At
Status
Usage Limits
Value
Value Type
Update Metafield
Modify a metafield's details.
Update One-time
Modify an one-time's details.
Address ID
External Variant ID
Next Charge Scheduled At
Price
Product Title
Properties
Quantity
Sku
Variant Title
Update Order
Modify an order's details.
Billing Address
Customer
Line Items
Scheduled At
Shipping Address
Status
Update Subscription
Modify a subscription's details.
Commit Update
Charge Interval Frequency
Expire After Specific Number Of Charges
External Variant ID
Order Day Of Month
Order Day Of Week
Order Interval Frequency
Order Interval Unit
Price
Product Title
Properties
Quantity
Sku
Sku Override
Variant Title
Presentment Currency
Add Customer Thread to Conversation
Adds a customer thread to a conversation.
- ID
Add Note to Conversation
Add a note to a conversation.
- ID
Create Chat Thread
Start a chat thread.
Customer
Text
Imported
Created At
Attachments
Create Conversation
Create a conversation in an inbox with at least one thread.
Customer
Subject
Auto Reply
Imported
Type
Assign To
Mailbox ID
Status
Created At
Threads
Tags
Fields
User
Closed At
Create Customer
Create a customer.
First Name
Last Name
Phone
Photo URL
Job Title
Photo Type
Background
Location
Organization
Gender
Age
Emails
Phones
Chats
Social Profiles
Websites
Address
Properties
Create Email
Create an email.
Value
Type
Create Reply Thread
Start a reply thread.
Customer
Text
Draft
Imported
Status
User
Cc
Bcc
Created At
Attachments
Delete Conversation
Remove a conversation.
Delete Customer
Remove a customer.
Delete Scheduled Thread
Unschedule a thread.
Delete User
Remove a user.
Get List of Conversation's Threads
Obtain a list of a conversation's threads.
ID
Type
Status
State
Created At
Created By
Body
Source
Customer
Saved Reply ID
Assigned To
To
Cc
Bcc
Rating
Scheduled
Embedded
Get List of Conversations
Obtain a list of conversations.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Get List of Customers
Obtain a list of customers.
ID
First Name
Last Name
Gender
Job Title
Location
Organization
Photo Type
Photo URL
Age
Created At
Updated At
Background
Draft
Embedded
Links
Get List of Emails
Obtain a list of emails.
ID
Value
Type
Links
Publish Thread Schedule
Publish a scheduled thread. The draft thread is turned into a reply/forward thread, and the message is sent to the customer.
Retrieve Conversation
Grab all details about a conversation.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Retrieve Customer
Grab all details about a customer.
ID
First Name
Last Name
Gender
Job Title
Location
Organization
Photo Type
Photo URL
Age
Created At
Updated At
Background
Draft
Embedded
Links
Retrieve User
Grab all details about a user.
ID
First Name
Last Name
Email
Role
Timezone
Photo URL
Created At
Updated At
Type
Mention
Initials
Job Title
Phone
Alternate Emails
Update Conversation
Modify a conversation.
Subject
Auto Reply
Imported
Type
Assign To
Mailbox ID
Status
Tags
Fields
Threads
Update Conversation's Tags
Modify a conversation's tags.
- Tags
Update Customer
Modify a customer.
Update Snooze
Snooze a conversation.
- Snoozed Until
Update Thread Schedule
Schedule a reply/forward thread.
Scheduled For
Unschedule On Customer Reply
Send As Creator
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