Help Scout to QuickBooks Integration | MESA
Connect Help Scout to QuickBooks and automate your tasks
Describe to build
Activity reports
Fully supported
MESA's Help Scout to QuickBooks integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.
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Trusted by 1,000+ Shopify merchants
Why integrate Help Scout with QuickBooks
The Help Scout to QuickBooks integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.
Give your support team full Shopify context on every conversation
When a customer reaches out in Help Scout, MESA pulls their Shopify order history, tags, and customer details into the conversation. Your team responds with the full picture without switching between tools to find it.
Create and update Shopify customer records from Help Scout conversations
When a key detail is captured or a contact is updated in Help Scout, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually.
Trigger Help Scout conversations from Shopify order and fulfillment events
When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Help Scout conversation automatically. Your support team gets ahead of customer questions before they arrive.
Send every Shopify order to QuickBooks automatically
When an order is placed, MESA creates the corresponding record in QuickBooks — customer, line items, amount — without anyone touching it. Your books stay current from the moment a sale happens.
Create QuickBooks invoices from Shopify orders
When a wholesale or B2B order comes in, MESA generates an invoice in QuickBooks and routes it to the right customer account. Your billing process runs without manual data entry between systems.
Keep customer records consistent across both platforms
When a new customer places their first Shopify order, MESA creates or updates their record in QuickBooks. Your accounting and your store always reflect the same customer data.
Build any Help Scout and QuickBooks automation
MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.
Credit Memo Created
Starts when a credit memo is created.
ID
Line
Customer Ref
Sync Token
Currency Ref
Txn Date
Custom Field
Print Status
Total Amt
Apply Tax After Discount
Doc Number
Txn Tax Detail
Email Status
Bill Addr
Meta Data
Remaining Credit
Balance
Domain
Sparse
Customer Created
Starts when a customer is created.
ID
Sync Token
Display Name
Title
Given Name
Middle Name
Suffix
Family Name
Primary Email Addr
Resale Num
Secondary Tax Identifier
Default Tax Code Ref
Preferred Delivery Method
GSTIN
Sales Term Ref
Customer Type Ref
Fax
Business Number
Bill With Parent
Currency Ref
Mobile
Job
Balance With Jobs
Primary Phone
Open Balance Date
Taxable
Alternate Phone
Meta Data
Parent Ref
Notes
Web Addr
Active
Company Name
Balance
Ship Addr
Payment Method Ref
Is Project
Source
Primary Tax Identifier
G S T Registration Type
Print On Check Name
Bill Addr
Fully Qualified Name
Level
Tax Exemption Reason ID
Customer Deleted
Starts when a customer is removed.
Customer Updated
Starts when a customer is modified.
ID
Sync Token
Display Name
Title
Given Name
Middle Name
Suffix
Family Name
Primary Email Addr
Resale Num
Secondary Tax Identifier
Default Tax Code Ref
Preferred Delivery Method
GSTIN
Sales Term Ref
Customer Type Ref
Fax
Business Number
Bill With Parent
Currency Ref
Mobile
Job
Balance With Jobs
Primary Phone
Open Balance Date
Taxable
Alternate Phone
Meta Data
Parent Ref
Notes
Web Addr
Active
Company Name
Balance
Ship Addr
Payment Method Ref
Is Project
Source
Primary Tax Identifier
G S T Registration Type
Print On Check Name
Bill Addr
Fully Qualified Name
Level
Tax Exemption Reason ID
Invoice Created
Starts when an invoice is created.
ID
Line
Customer Ref
Sync Token
Ship From Addr
Currency Ref
Doc Number
Bill Email
Txn Date
Ship Date
Tracking Num
Class Ref
Print Status
Sales Term Ref
Txn Source
Linked Txn
Deposit To Account Ref
Global Tax Calculation
Allow Online A C H Payment
Transaction Location Type
Due Date
Meta Data
Private Note
Bill Email Cc
Customer Memo
Email Status
Project Ref
Exchange Rate
Deposit
Txn Tax Detail
Allow Online Credit Card Payment
Allow Online Payment
Domain
Sparse
Custom Field
Bill Addr
Ship Addr
Total Amt
Home Total Amt
Apply Tax After Discount
Balance
Invoice Deleted
Starts when an invoice is removed.
Invoice Updated
Starts when an invoice is modified.
ID
Line
Customer Ref
Sync Token
Ship From Addr
Currency Ref
Doc Number
Bill Email
Txn Date
Ship Date
Tracking Num
Class Ref
Print Status
Sales Term Ref
Txn Source
Linked Txn
Deposit To Account Ref
Global Tax Calculation
Allow Online A C H Payment
Transaction Location Type
Due Date
Meta Data
Private Note
Bill Email Cc
Customer Memo
Email Status
Project Ref
Exchange Rate
Deposit
Txn Tax Detail
Allow Online Credit Card Payment
Allow Online Payment
Domain
Sparse
Custom Field
Bill Addr
Ship Addr
Total Amt
Home Total Amt
Apply Tax After Discount
Balance
Item Created
Starts when an item is created.
ID
Item Category Type
Name
Sync Token
Inv Start Date
Type
Qty On Hand
Asset Account Ref
Sku
Sales Tax Included
Track Qty On Hand
Sales Tax Code Ref
Class Ref
Source
Purchase Tax Included
Description
Abatement Rate
Sub Item
Taxable
U Q C Display Text
Reorder Point
Purchase Desc
Meta Data
Pref Vendor Ref
Active
UQCId
Reverse Charge Rate
Purchase Tax Code Ref
Service Type
Purchase Cost
Parent Ref
Unit Price
Fully Qualified Name
Expense Account Ref
Level
Income Account Ref
Tax Classification Ref
Item Deleted
Starts when an item is removed.
Item Updated
Starts when an item is modified.
ID
Item Category Type
Name
Sync Token
Inv Start Date
Type
Qty On Hand
Asset Account Ref
Sku
Sales Tax Included
Track Qty On Hand
Sales Tax Code Ref
Class Ref
Source
Purchase Tax Included
Description
Abatement Rate
Sub Item
Taxable
U Q C Display Text
Reorder Point
Purchase Desc
Meta Data
Pref Vendor Ref
Active
UQCId
Reverse Charge Rate
Purchase Tax Code Ref
Service Type
Purchase Cost
Parent Ref
Unit Price
Fully Qualified Name
Expense Account Ref
Level
Income Account Ref
Tax Classification Ref
Beacon Chat Chat Created
Starts when a chat is created.
ID
Customer ID
Created At
Threads
Beacon Chat Customer Replied
Starts when a customer replies to a Beacon Chat message.
ID
Customer ID
Created At
Threads
Conversation Agent Reply Created
Starts when a conversation agent reply is created.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Assigned
Starts when a conversation is assigned.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Created
Starts when a conversation is created.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Custom Fields Changed
Starts when a conversation custom field is changed.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Customer Reply Created
Starts when a customer reply is created.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Deleted
Starts when a conversation is deleted.
Conversation Merged
Starts when a conversation is merged.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Moved
Starts when a conversation is moved.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Note Created
Starts when a conversation note is created.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Status Changed
Starts when a conversation status is changed.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Conversation Tags Updated
Starts when a conversation tag is updated.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Customer Created
Starts when a customer is created.
ID
First Name
Last Name
Emails
Created At
Photo URL
Phone
Job Title
Organization
Background
Social Profiles
Address
Customer Deleted
Starts when a customer is deleted.
ID
First Name
Last Name
Emails
Created At
Photo URL
Phone
Job Title
Organization
Background
Social Profiles
Address
Customer Updated
Starts when a customer is updated.
ID
First Name
Last Name
Emails
Created At
Photo URL
Phone
Job Title
Organization
Background
Social Profiles
Address
Message Survey Response Received
Starts when a response to a message survey is received.
ID
Conversation ID
Rating
Comment
Submitted At
Satisfaction Ratings
Starts when a satisfaction rating is given.
Rating ID
Conversation ID
Score
Comment
Created At
Tag Created
Starts when a tag is created.
ID
Tag
Color
Tag Deleted
Starts when a tag is deleted.
ID
Tag
Color
Tag Updated
Starts when a tag is updated.
ID
Tag
Color
Create Account
Create an account.
Account Type
Name
Create Attachable
Create an attachable.
Attachable Ref
Note
Create Bill
Create a bill.
Line
Vendor Ref
Create Class
Create a class.
- Name
Create Credit Memo
Create a credit memo.
Remaining Credit
Domain
Sparse
ID
Sync Token
Meta Data
Custom Field
Doc Number
Txn Date
Currency Ref
Exchange Rate
Line
Txn Tax Detail
Customer Ref
Bill Addr
Ship Addr
Total Amt
Home Total Amt
Apply Tax After Discount
Print Status
Email Status
Balance
Project Ref
Create Customer
Create a customer.
Bill Addr
Notes
Display Name
Primary Phone
Primary Email Addr
Create Department
Create a department.
- Name
Create Invoice
Create an invoice.
Line
Customer Ref
Create Item
Create an item.
Name
Income Account Ref
Expense Account Ref
Asset Account Ref
Type
Track Qty On Hand
Qty On Hand
Inv Start Date
Create Journal Entry
Create a journal entry.
- Line
Create or Update Estimate
Create or modify an estimate.
Domain
Sparse
ID
Sync Token
Custom Field
Doc Number
Txn Date
Currency Ref
Exchange Rate
Txn Status
Line
Txn Tax Detail
Customer Ref
Customer Memo
Bill Addr
Ship Addr
Total Amt
Home Total Amt
Apply Tax After Discount
Print Status
Email Status
Bill Email
Create Payment
Create a payment.
Customer Ref
Total Amt
Line
Create Purchase
Create a purchase.
Account Ref
Payment Type
Credit
Total Amt
Purchase Ex
Domain
Sparse
ID
Sync Token
Meta Data
Custom Field
Txn Date
Currency Ref
Exchange Rate
Line
Create Purchase Order
Create a purchase order.
Line
Vendor
Accounts Payable (A/P) Account
Currency Ref
Total Amt
Global Tax Calculation
Txn Date
Custom Field
POEmail
Class Ref
Sales Term Ref
Linked Txn
Memo
POStatus
Transaction Location Type
Due Date
Meta Data
Doc Number
Private Note
Ship Method Ref
Txn Tax Detail
Ship To
Exchange Rate
Ship Addr
Vendor Addr
Email Status
Recur Data Ref
Department Ref
Create Sales Receipt
Create a sales receipt.
- Line
Create Tax Agency
Create a tax agency.
- Display Name
Create Tax Service
Create a tax service.
Tax Code
Tax Rate Details
Create Time Activity
Create a time activity.
Name Of
Employee Ref
Start Time
End Time
Create Transfer
Create a transfer.
From Account Ref
To Account Ref
Amount
Delete Employee
Remove an employee.
Delete Vendor Credit
Remove vendor credit.
Query Account List Report
Request an account list report.
Query Aged Payable Detail Report
Request an aged payable detail report.
Query Aged Payables Report
Request an aged payables report.
Query Aged Receivable Detail Report
Request an aged receivable detail report.
Query Aged Receivables Report
Request an aged receivables report.
Query Balance Sheet Report
Request a balance sheet report.
Query Cash Flow Report
Request a cash flow report.
Query Class Sales Report
Request a class sales report.
Query Credit Memo
Query for credit memos.
ID
Line
Customer Ref
Sync Token
Currency Ref
Txn Date
Custom Field
Print Status
Total Amt
Apply Tax After Discount
Doc Number
Txn Tax Detail
Email Status
Bill Addr
Meta Data
Remaining Credit
Balance
Domain
Sparse
Query Customer
Query for customers.
ID
Sync Token
Display Name
Title
Given Name
Middle Name
Suffix
Family Name
Primary Email Addr
Resale Num
Secondary Tax Identifier
Default Tax Code Ref
Preferred Delivery Method
GSTIN
Sales Term Ref
Customer Type Ref
Fax
Business Number
Bill With Parent
Currency Ref
Mobile
Job
Balance With Jobs
Primary Phone
Open Balance Date
Taxable
Alternate Phone
Meta Data
Parent Ref
Notes
Web Addr
Active
Company Name
Balance
Ship Addr
Payment Method Ref
Is Project
Source
Primary Tax Identifier
G S T Registration Type
Print On Check Name
Bill Addr
Fully Qualified Name
Level
Tax Exemption Reason ID
Query Customer Balance Detail Report
Request a customer balance detail report.
Query Customer Balance Report
Request a customer balance report.
Query Customer Income Report
Request a customer income report.
Query Customer Sales Report
Request a customer sales report.
Query Department Sales Report
Request a department sales report.
Query for Invoice
Query for invoices.
ID
Line
Customer Ref
Sync Token
Ship From Addr
Currency Ref
Doc Number
Bill Email
Txn Date
Ship Date
Tracking Num
Class Ref
Print Status
Sales Term Ref
Txn Source
Linked Txn
Deposit To Account Ref
Global Tax Calculation
Allow Online A C H Payment
Transaction Location Type
Due Date
Meta Data
Private Note
Bill Email Cc
Customer Memo
Email Status
Project Ref
Exchange Rate
Deposit
Txn Tax Detail
Allow Online Credit Card Payment
Allow Online Payment
Domain
Sparse
Custom Field
Bill Addr
Ship Addr
Total Amt
Home Total Amt
Apply Tax After Discount
Balance
Query for Item
Query for items.
ID
Item Category Type
Name
Sync Token
Inv Start Date
Type
Qty On Hand
Asset Account Ref
Sku
Sales Tax Included
Track Qty On Hand
Sales Tax Code Ref
Class Ref
Source
Purchase Tax Included
Description
Abatement Rate
Sub Item
Taxable
U Q C Display Text
Reorder Point
Purchase Desc
Meta Data
Pref Vendor Ref
Active
UQCId
Reverse Charge Rate
Purchase Tax Code Ref
Service Type
Purchase Cost
Parent Ref
Unit Price
Fully Qualified Name
Expense Account Ref
Level
Income Account Ref
Tax Classification Ref
Query General Ledger Report
Request a general ledger report.
Query Journal Entry
Query for journal entries.
ID
Sync Token
Txn Date
Doc Number
Private Note
Adjustment
Total Amt
Domain
Sparse
Currency Ref
Txn Tax Detail
Meta Data
Line
Query Profit and Less Report
Request a profit and less report.
Query Profit and Loss Detail Report
Request a profit and loss detail report.
Query Report
Request a report.
Query Sales by Product Report
Request a sales by product report.
Query Transaction List Report
Request a transaction list report.
Query Transfer
Query for a transfer.
Query Trial Balance Report
Request a trial balance report.
Query Vendor Balance Detail Report
Request a vendor balance detail report.
Query Vendor Balance Report
Request a vendor balance report.
Query Vendor Expenses Report
Request a vendor expenses report.
Retrieve Account
Grab all details about an account.
Retrieve Attachable
Grab all details about an attachable.
Retrieve Bill
Grab all details about a bill.
Retrieve Bill Payment
Grab all details about a bill payment.
Retrieve Class
Grab all details about a class.
Retrieve Company Information
Grab all details about the company.
Retrieve Credit Memo
Grab all details about a credit memo.
ID
Line
Customer Ref
Sync Token
Currency Ref
Txn Date
Custom Field
Print Status
Total Amt
Apply Tax After Discount
Doc Number
Txn Tax Detail
Email Status
Bill Addr
Meta Data
Remaining Credit
Balance
Domain
Sparse
Retrieve Customer
Grab all details about a customer.
Retrieve Department
Grab all detail about a department.
Retrieve Deposit
Grab all details about a deposit.
Retrieve Employee
Grab all details about an employee.
Retrieve Estimate
Grab all details about an estimate.
Retrieve Exchange Rate for Individual Currency Code
Grab all details about an exchange rate for a specific currency code.
Retrieve Invoice
Grab all details about an invoice.
Retrieve Item
Grab all details about an item.
Retrieve Journal Entry
Grab all details about a journal entry.
Retrieve Payment
Grab all details about a payment.
Retrieve Payment Method
Grab all details about a payment method.
Retrieve Preference
Grab all details about a preference.
Retrieve Purchase
Grab all details about a purchase.
Retrieve Purchase Order
Grab all details about a purchase order.
ID
Doc Number
Sync Token
Domain
Sparse
Txn Date
Total Amt
POStatus
Private Note
A P Account Ref
Currency Ref
Vendor Ref
Ship Addr
Vendor Addr
Line
Custom Field
Meta Data
Retrieve Refund Receipt
Grab all details about a refund receipt.
Retrieve Sales Receipt
Grab all details about a sales receipt.
Retrieve Tax Agency
Grab all details about a tax agency.
Retrieve Tax Code
Grab all details about a tax code.
Retrieve Tax Rate
Grab all details about a tax rate.
Retrieve Term
Grab all details about a term.
Retrieve Transfer
Grab all details about a transfer.
Retrieve Vendor
Grab all details about a vendor.
Retrieve Vendor Credit
Grab all details about a vendor credit.
Update Bill Payment
Modify a bill payment.
Vendor
Pay Type
Check Payment
Total Amt
Private Note
Line
Update Credit Memo
Modify a credit memo's details.
Remaining Credit
Domain
Sparse
ID
Sync Token
Meta Data
Custom Field
Doc Number
Txn Date
Currency Ref
Exchange Rate
Line
Txn Tax Detail
Customer Ref
Bill Addr
Ship Addr
Total Amt
Home Total Amt
Apply Tax After Discount
Print Status
Email Status
Balance
Project Ref
Update Customer
Update a customer.
Taxable
Bill Addr
Notes
Job
Bill With Parent
Balance
Balance With Jobs
Currency Ref
Preferred Delivery Method
Domain
Sparse
ID
Sync Token
Fully Qualified Name
Display Name
Print On Check Name
Active
Primary Phone
Primary Email Addr
Default Tax Code Ref
Update Deposit
Modify a deposit.
Deposit To Account Ref
Total Amt
Domain
Sparse
ID
Sync Token
Txn Date
Currency Ref
Exchange Rate
Line
Update Journal Entry
Modify a journal entry's details.
Sparse
ID
Sync Token
Transaction Date
Journal Number
Memo
Adjusting Entry
Currency
Exchange Rate
Tax Calculation
Tax Details
Lines
Update Payment Method
Modify a payment method.
Name
Active
Type
Domain
Sparse
ID
Sync Token
Meta Data
Update Preference
Modify a preference.
Accounting Info Prefs
Product And Services Prefs
Sales Forms Prefs
Email Messages Prefs
Vendor And Purchases Prefs
Time Tracking Prefs
Tax Prefs
Currency Prefs
Report Prefs
Other Prefs
Domain
Sparse
ID
Sync Token
Meta Data
Update Purchase Order
Modify a purchase order's details.
Sparse
ID
Sync Token
Accounts Payable (A/P) Account
Vendor
Line
Currency Ref
Global Tax Calculation
Txn Date
Custom Field
POEmail
Class Ref
Sales Term Ref
Linked Txn
Memo
POStatus
Transaction Location Type
Due Date
Meta Data
Doc Number
Private Note
Ship Method Ref
Txn Tax Detail
Ship To
Exchange Rate
Ship Addr
Vendor Addr
Email Status
Recur Data Ref
Department Ref
Update Refund Receipt
Modify a refund receipt.
Domain
Sparse
ID
Sync Token
Meta Data
Custom Field
Doc Number
Txn Date
Currency Ref
Exchange Rate
Line
Txn Tax Detail
Total Amt
Home Total Amt
Apply Tax After Discount
Print Status
Balance
Payment Ref Num
Deposit To Account Ref
Update Term
Modify a term.
Name
Active
Type
Discount Percent
Due Days
Domain
Sparse
ID
Sync Token
Update Vendor
Modify a vendor.
Bill Addr
Tax Identifier
Balance
Acct Num
Vendor1099
Currency Ref
Domain
Sparse
ID
Sync Token
Title
Given Name
Family Name
Suffix
Company Name
Display Name
Print On Check Name
Active
Primary Phone
Mobile
Primary Email Addr
Web Addr
Upload Attachments
Upload and link new attachments.
Add Customer Thread to Conversation
Adds a customer thread to a conversation.
- ID
Add Note to Conversation
Add a note to a conversation.
- ID
Create Chat Thread
Start a chat thread.
Customer
Text
Imported
Created At
Attachments
Create Conversation
Create a conversation in an inbox with at least one thread.
Customer
Subject
Auto Reply
Imported
Type
Assign To
Mailbox ID
Status
Created At
Threads
Tags
Fields
User
Closed At
Create Customer
Create a customer.
First Name
Last Name
Phone
Photo URL
Job Title
Photo Type
Background
Location
Organization
Gender
Age
Emails
Phones
Chats
Social Profiles
Websites
Address
Properties
Create Email
Create an email.
Value
Type
Create Reply Thread
Start a reply thread.
Customer
Text
Draft
Imported
Status
User
Cc
Bcc
Created At
Attachments
Delete Conversation
Remove a conversation.
Delete Customer
Remove a customer.
Delete Scheduled Thread
Unschedule a thread.
Delete User
Remove a user.
Get List of Conversation's Threads
Obtain a list of a conversation's threads.
ID
Type
Status
State
Created At
Created By
Body
Source
Customer
Saved Reply ID
Assigned To
To
Cc
Bcc
Rating
Scheduled
Embedded
Get List of Conversations
Obtain a list of conversations.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Get List of Customers
Obtain a list of customers.
ID
First Name
Last Name
Gender
Job Title
Location
Organization
Photo Type
Photo URL
Age
Created At
Updated At
Background
Draft
Embedded
Links
Get List of Emails
Obtain a list of emails.
ID
Value
Type
Links
Publish Thread Schedule
Publish a scheduled thread. The draft thread is turned into a reply/forward thread, and the message is sent to the customer.
Retrieve Conversation
Grab all details about a conversation.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Retrieve Customer
Grab all details about a customer.
ID
First Name
Last Name
Gender
Job Title
Location
Organization
Photo Type
Photo URL
Age
Created At
Updated At
Background
Draft
Embedded
Links
Retrieve User
Grab all details about a user.
ID
First Name
Last Name
Email
Role
Timezone
Photo URL
Created At
Updated At
Type
Mention
Initials
Job Title
Phone
Alternate Emails
Update Conversation
Modify a conversation.
Subject
Auto Reply
Imported
Type
Assign To
Mailbox ID
Status
Tags
Fields
Threads
Update Conversation's Tags
Modify a conversation's tags.
- Tags
Update Customer
Modify a customer.
Update Snooze
Snooze a conversation.
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Schedule a reply/forward thread.
Scheduled For
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Send As Creator
Not just software—partnership
Expert support included
MESA includes hands-on support from automation experts who know how to get things done.
Free workflow setup
We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.
Fast response times
Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.
Managed services available
Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.
Real humans, always
Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.
Integrate Help Scout with QuickBooks today.
Enjoy a 7-day free trial. Get your first workflow in minutes.
MESA AI assistant
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Describe your task...
You've known what your store should be doing. Now it can. Describe the task then MESA handles it from there.