Help Scout to Klaviyo Integration | MESA

Connect Help Scout to Klaviyo and automate your tasks

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Activity reports

Fully supported

MESA's Help Scout to Klaviyo integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

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Trusted by 1,000+ Shopify merchants

Why integrate Help Scout with Klaviyo

The Help Scout to Klaviyo integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Customer experience →

Give your support team full Shopify context on every conversation

When a customer reaches out in Help Scout, MESA pulls their Shopify order history, tags, and customer details into the conversation. Your team responds with the full picture without switching between tools to find it.

Data integration →

Create and update Shopify customer records from Help Scout conversations

When a key detail is captured or a contact is updated in Help Scout, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually.

Fulfillment operations →

Trigger Help Scout conversations from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Help Scout conversation automatically. Your support team gets ahead of customer questions before they arrive.

Data integration →

Keep Klaviyo profiles current as customers shop

When a customer's behavior changes in Shopify — a new purchase, a tag update, a loyalty tier change — MESA updates their Klaviyo profile in real time. Your segments and flows always reflect who your customers are right now.

Customer experience →

Trigger Klaviyo flows from any Shopify event

When an order is placed, a subscription starts, or a customer hits a milestone, MESA sends the signal to Klaviyo and starts the right flow. Your email automation runs on the full range of what happens in your store, not just native Shopify triggers.

Order automation →

Suppress the right customers from campaigns automatically

When a customer files a return, opens a support ticket, or enters a sensitive window, MESA updates their Klaviyo suppression list or profile status. Your campaigns reach the right people at the right time without manual list hygiene.

Build any Help Scout and Klaviyo automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Event Created

Starts when an event is created.

Beacon Chat Chat Created

Starts when a chat is created.

Beacon Chat Customer Replied

Starts when a customer replies to a Beacon Chat message.

Conversation Agent Reply Created

Starts when a conversation agent reply is created.

Conversation Assigned

Starts when a conversation is assigned.

Conversation Created

Starts when a conversation is created.

Conversation Custom Fields Changed

Starts when a conversation custom field is changed.

Conversation Customer Reply Created

Starts when a customer reply is created.

Conversation Deleted

Starts when a conversation is deleted.

Conversation Merged

Starts when a conversation is merged.

Conversation Moved

Starts when a conversation is moved.

Conversation Note Created

Starts when a conversation note is created.

Conversation Status Changed

Starts when a conversation status is changed.

Conversation Tags Updated

Starts when a conversation tag is updated.

Customer Created

Starts when a customer is created.

Customer Deleted

Starts when a customer is deleted.

Customer Updated

Starts when a customer is updated.

Message Survey Response Received

Starts when a response to a message survey is received.

Satisfaction Ratings

Starts when a satisfaction rating is given.

Tag Created

Starts when a tag is created.

Tag Deleted

Starts when a tag is deleted.

Tag Updated

Starts when a tag is updated.

Add Profile to List

Add a profile to a list.

Clone Campaign

Clone a campaign.

Create and Assign Template to Campaign Message

Create a template and assign it to a campaign message.

Create Campaign

Create a campaign.

Create Catalog Category

Create a catalog category.

Create Catalog Category Relationship for Catalog Item

Create a new catalog category relationship for a catalog item.

Create Catalog Item

Create a catalog item.

Create Catalog Variant

Create a catalog variant.

Create Coupon

Create a coupon.

Create Coupon Code

Create a coupon code.

Create Event

Create an event.

Create Item Relationship for Catalog Category

Create a new item relationship for a catalog category.

Create List

Create a list.

Create Profile

Create a profile.

Create Tag

Create a tag.

Create Tag Group

Create a tag group.

Create Tag Relationship Campaign

Create a tag relationship campaign.

Create Tag Relationship to List

Create a tag associated to a list.

Create Tag Relationship to Segment

Create a tag relationship to a segment.

Create Template

Create a template.

Create Template Clone

Clone a template.

Create Template Render

Create a rendered template.

Delete Campaign

Remove a campaign.

Delete Catalog Category

Remove a catalog category.

Delete Catalog Category's Item Relationship

Remove item relationships from a catalog category.

Delete Catalog Item

Remove a catalog item.

Delete Catalog Item's Category Relationship

Remove catalog category relationship for a catalog item.

Delete Catalog Variant

Remove a catalog variant.

Delete Coupon

Remove a coupon.

Delete Coupon Code

Remove a coupon code.

Delete List

Remove a list.

Delete Tag

Remove a tag.

Delete Tag Group

Remove a tag group.

Delete Tag Relationship Campaign

Remove a tag relationship from campaigns.

Delete Tag Relationship from List

Remove a tag relationship from list.

Delete Tag Relationship from Segment

Remove a tag relationship from segment

Delete Template

Remove a template.

Get Campaign Message's Template

Grab all details about a campaign message's template.

Get List of Accounts

Obtain a list of accounts.

Get List of Campaign Relationship's Messages

Obtain a list of a campaign's messages.

Get List of Campaign Tags

Obtain a list of campaign tags.

Get List of Campaign's Campaign Messages

Obtain a list of campaign's campaign messages.

Get List of Campaign's Relationships Campaign Messages

Obtain a list of a campaign's messages

Get List of Campaign's Relationships Tags

Obtain a list of a campaign's relationship tags.

Get List of Campaigns

Obtain a list of campaigns.

Get List of Catalog Categories

Obtain a list of catalog categories.

Get List of Catalog Category's Items

Obtain a list of a catalog category's items.

Get List of Catalog Category's Relationships Items

Obtain a list of catalog category's relationships items.

Get List of Catalog Item's Categories

Obtain a list of a catalog item's categories.

Get List of Catalog Item's Relationships Categories

Obtain a list of catalog categories that an item is in.

Get List of Catalog Item's Variants

Obtain a list of a catalog item's variants.

Get List of Catalog Items

Obtain a list of catalog items.

Get List of Catalog Variants

Obtain a list of catalog variants.

Get List of Coupon Codes

Obtain a list of coupon codes associated to a coupon or profile.

Get List of Coupon's Coupon Code Relationships

Obtain a list of coupon's coupon code relationships.

Get List of Coupon's Coupon Codes

Obtain a list of coupon's coupon codes.

Get List of Coupons

Obtain a list of coupons.

Get List of Event's Metric Relationships

Obtain a list of an event's related metrics.

Get List of Event's Profile Relationships

Obtain a list of an event's profile relationships.

Get List of Events

Obtain a list of events.

Get List of Images

Obtain a list of images.

Get List of List's Profiles

Obtain a list of a list's profiles.

Get List of List's Relationships Profiles

Obtain a list of a list's profile membership relationships.

Get List of List's Relationships Tags

Obtain a list of tags associated to a list.

Get List of List's Tags

Obtain a list of list's tags.

Get List of Lists

Obtain a list of lists.

Get List of Metrics

Obtain a list of metrics.

Get List of Profile's List Relationships

Obtain a list of a profile's list relationships.

Get List of Profile's Lists

Obtain a list of a profile's lists.

Get List of Profile's Relationships Segments

Obtain a list of a profile's segment relationships.

Get List of Profile's Segments

Obtain a list of a profile's segments.

Get List of Profiles

Obtain a list of profiles.

Get List of Segment's Profiles

Obtain a list of a segment's profiles.

Get List of Segment's Relationship Profiles

Obtain a list of a segment's relationship profiles.

Get List of Segment's Relationship Tags

Obtain a list of a segment's relationship tags.

Get List of Segment's Tags

Obtain a list of a segment's tags.

Get List of Segments

Obtain a list of segments.

Get List of Tag Group's Relationship Tags

Obtain a list of a tag group's relationship tags.

Get List of Tag Group's Tags

Obtain a list of a tag group's tags.

Get List of Tag Groups

Obtain a list of tag groups.

Get List of Tag's Relationship Lists

Obtain a list of a tag's list.

Get List of Tag's Relationship Segments

Obtain a list of a tag's relationship segments.

Get List of Tag's Relationship Tag Groups

Obtain a list of a tag's relationship tag groups.

Get List of Tag's Relationships Campaigns

Obtain a list of a tag's campaigns.

Get List of Tags

Obtain a list of tags.

Get List of Templates

Obtain a list of templates.

Merge Profiles

Merge a profile into a designated profile.

Query Metric Aggregates

Query and aggregate event data associated with a metric.

Remove Profile from List

Remove a profile from a list.

Retrieve Account

Grab all details about an account.

Retrieve Campaign

Grab all details about a campaign.

Retrieve Campaign Message

Grab all details about a campaign message.

Retrieve Campaign Message's Campaign

Grab all details about a campaign message's campaign.

Retrieve Campaign Message's Relationships Template

Grab all details about a campaign message's relationships template.

Retrieve Catalog Category

Grab all details about a catalog category.

Retrieve Catalog Item

Grab details about a catalog item.

Retrieve Catalog Variant

Grab all details about a catalog variant.

Retrieve Coupon

Grab all details about a coupon.

Retrieve Coupon Code

Grab all details about a coupon code.

Retrieve Coupon Code's Coupon

Grab all details about a coupon code's coupon.

Retrieve Coupon Code's Coupon Relationship

Grab all details about a coupon code's coupon relationship.

Retrieve Event

Grab all details about an event.

Retrieve Event Metric

Grab all details about an event metric.

Retrieve Event Profile

Grab all details about an event profile.

Retrieve Image

Grab all details about an image.

Retrieve List

Grab all details about a list.

Retrieve Metric

Grab all details about a metric data.

Retrieve Profile

Grab all details about a profile.

Retrieve Segment

Grab all details about a segment.

Retrieve Tag

Grab all details about tag.

Retrieve Tag Group

Grab all details about a tag group.

Retrieve Tag's Tag Group

Grab all details about a tag's tag group.

Retrieve Template

Grab all details about a template.

Subscribe Profile

Subscribe a profile to email marketing, SMS marketing, or both. If the list has double opt-in enabled, profiles will receive a message requiring their confirmation before subscribing. Otherwise, profiles will be immediately subscribed without receiving a confirmation message.

Suppress Profiles

Manually suppress a profile. Manually suppressed profiles will not receive email marketing. Not supported for SMS marketing.

Unsubscribe Profile

Unsubscribe a profile from email marketing, SMS marketing, or both.

Unsuppress Profiles

Unsuppress a profile. A profile may receive email marketing after a manual suppression is removed as long as they have not revoked consent, i.e. unsubscribed. Not supported for SMS marketing.

Update Campaign

Modify a campaign.

Update Campaign Message

Modify a campaign message.

Update Catalog Category

Modify a catalog category.

Update Catalog Category's Item Relationship

Modify item relationships for a catalog category.

Update Catalog Item

Modify a catalog item's details.

Update Catalog Item's Category Relationship

Modify a catalog category relationship for a catalog item.

Update Catalog Variant

Modify catalog variant's details.

Update Coupon

Modify a coupon.

Update Coupon Code

Modify a coupon code.

Update Image

Modify an image.

Update List

Modify a list's details.

Update Profile

Modify a profile.

Update Segment

Modify a segment's details.

Update Tag

Modify a tag's details.

Update Tag Group

Modify a tag group.

Update Template

Modify a template's details.

Upload Image

Import an image from a URL or data uri.

Add Customer Thread to Conversation

Adds a customer thread to a conversation.

Add Note to Conversation

Add a note to a conversation.

Create Chat Thread

Start a chat thread.

Create Conversation

Create a conversation in an inbox with at least one thread.

Create Customer

Create a customer.

Create Email

Create an email.

Create Reply Thread

Start a reply thread.

Delete Conversation

Remove a conversation.

Delete Customer

Remove a customer.

Delete Scheduled Thread

Unschedule a thread.

Delete User

Remove a user.

Get List of Conversation's Threads

Obtain a list of a conversation's threads.

Get List of Conversations

Obtain a list of conversations.

Get List of Customers

Obtain a list of customers.

Get List of Emails

Obtain a list of emails.

Publish Thread Schedule

Publish a scheduled thread. The draft thread is turned into a reply/forward thread, and the message is sent to the customer.

Retrieve Conversation

Grab all details about a conversation.

Retrieve Customer

Grab all details about a customer.

Retrieve User

Grab all details about a user.

Update Conversation

Modify a conversation.

Update Conversation's Tags

Modify a conversation's tags.

Update Customer

Modify a customer.

Update Snooze

Snooze a conversation.

Update Thread Schedule

Schedule a reply/forward thread.

View all

Not just software—partnership

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Help Scout with Klaviyo today.

Enjoy a 7-day free trial. Get your first workflow in minutes.

Try MESA today →

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