Gorgias to Salesforce Integration | MESA
Connect Gorgias to Salesforce and automate your tasks
Describe to build
Activity reports
Fully supported
MESA's Gorgias to Salesforce integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.
★★★★★ 4.9 rating on Shopify App Store
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Trusted by 1,000+ Shopify merchants
Why integrate Gorgias with Salesforce
The Gorgias to Salesforce integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.
Give your support team full Shopify context on every ticket
When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.
Create and update Shopify customer records from Gorgias ticket activity
When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.
Trigger Gorgias tickets from Shopify order and fulfillment events
When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.
Keep Salesforce contacts current as customers shop in Shopify
When a customer places an order, updates their details, or hits a lifecycle milestone in Shopify, MESA updates their Salesforce contact or account record automatically. Your CRM reflects who your customers are right now without a manual sync or scheduled export holding things back.
Create Salesforce opportunities from Shopify wholesale and B2B orders
When a qualifying order comes in — a wholesale account, a high-value purchase, a first-time B2B customer — MESA creates an opportunity in Salesforce with the order details already attached. Your sales team follows up with context, not just a name and an order number.
Trigger Salesforce workflows from Shopify customer behavior
When a customer crosses a spend threshold, earns a loyalty tier, or shows a churn signal in Shopify, MESA sends the event to Salesforce and starts the right sequence or campaign. Your CRM automation runs on live commerce signals, not just form fills and email opens.
Build any Gorgias and Salesforce automation
MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.
Account Created
Starts when an account is created.
Account Updated
Starts when an account is modified.
Contact Created
Starts when a contact is created.
First Name
Last Name
Account ID
Email
Mailing Street
Mailing City
Mailing State
Mailing Postal Code
Mailing Country
Phone
Description
Fax
ID
Contact Updated
Starts when a contact is modified.
First Name
Last Name
Account ID
Email
Mailing Street
Mailing City
Mailing State
Mailing Postal Code
Mailing Country
Phone
Description
Fax
ID
Custom Created
Starts when a custom is created.
Custom Updated
Starts when a custom is modified.
Lead Converted
Starts when a lead is converted.
Last Name
First Name
Company
Street
Is Deleted
Master Record ID
Salutation
Title
City
State
Postal Code
Country
Phone
Mobile Phone
Fax
Email
Website
Description
Lead Source
Status
Industry
Rating
Annual Revenue
Number Of Employees
Owner ID
Is Converted
Converted Date
Converted Account ID
Converted Contact ID
Converted Opportunity ID
Is Unread By Owner
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Email Bounced Reason
Email Bounced Date
ID
Lead Created
Starts when a lead is created.
Last Name
First Name
Company
Street
Is Deleted
Master Record ID
Salutation
Title
City
State
Postal Code
Country
Phone
Mobile Phone
Fax
Email
Website
Description
Lead Source
Status
Industry
Rating
Annual Revenue
Number Of Employees
Owner ID
Is Converted
Converted Date
Converted Account ID
Converted Contact ID
Converted Opportunity ID
Is Unread By Owner
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Email Bounced Reason
Email Bounced Date
ID
Lead Updated
Starts when a lead is modified.
Last Name
First Name
Company
Street
Is Deleted
Master Record ID
Salutation
Title
City
State
Postal Code
Country
Phone
Mobile Phone
Fax
Email
Website
Description
Lead Source
Status
Industry
Rating
Annual Revenue
Number Of Employees
Owner ID
Is Converted
Converted Date
Converted Account ID
Converted Contact ID
Converted Opportunity ID
Is Unread By Owner
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Email Bounced Reason
Email Bounced Date
ID
Opportunity Created
Starts when an opportunity is created.
Name
Stage Name
Description
Amount
Is Deleted
Account ID
Is Private
Probability
Expected Revenue
Total Opportunity Quantity
Close Date
Type
Next Step
Lead Source
Is Closed
Is Won
Forecast Category
Forecast Category Name
Campaign ID
Has Opportunity Line Item
Pricebook2id
Owner ID
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Fiscal Quarter
Fiscal Year
Fiscal
ID
Opportunity Updated
Starts when an opportunity is modified.
Name
Stage Name
Description
Amount
Is Deleted
Account ID
Is Private
Probability
Expected Revenue
Total Opportunity Quantity
Close Date
Type
Next Step
Lead Source
Is Closed
Is Won
Forecast Category
Forecast Category Name
Campaign ID
Has Opportunity Line Item
Pricebook2id
Owner ID
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Fiscal Quarter
Fiscal Year
Fiscal
ID
Order Created
Starts when an order is created.
Account ID
Effective Date
Status
Shipping Street
Shipping City
Shipping State
Contract ID
Is Reduction Order
Description
Customer Authorized By ID
Customer Authorized Date
Company Authorized By ID
Company Authorized Date
Type
Billing Street
Billing City
Billing State
Billing Postal Code
Billing Country
Shipping Postal Code
Shipping Country
Name
Po Date
Po Number
Order Reference Number
Bill To Contact ID
Ship To Contact ID
Activated Date
Activated By ID
Status Code
Order Number
Total Amount
Created Date
Created By ID
Last Modified Date
Last Modified By ID
Is Deleted
System Modstamp
ID
Order Updated
Starts when an order is modified.
Account ID
Effective Date
Status
Shipping Street
Shipping City
Shipping State
Contract ID
Is Reduction Order
Description
Customer Authorized By ID
Customer Authorized Date
Company Authorized By ID
Company Authorized Date
Type
Billing Street
Billing City
Billing State
Billing Postal Code
Billing Country
Shipping Postal Code
Shipping Country
Name
Po Date
Po Number
Order Reference Number
Bill To Contact ID
Ship To Contact ID
Activated Date
Activated By ID
Status Code
Order Number
Total Amount
Created Date
Created By ID
Last Modified Date
Last Modified By ID
Is Deleted
System Modstamp
ID
Pricebook Entry Created
Starts when a pricebook entry is created.
Product2id
Pricebook2id
Unit Price
Is Active
ID
Pricebook Entry Updated
Starts when a pricebook entry is modified.
Product2id
Pricebook2id
Unit Price
Is Active
ID
Product Created
Starts when a product is created.
Name
Stock Keeping Unit
Description
Product Code
Display Url
Active
Product Family
External ID
ID
Product Updated
Starts when a product is modified.
Name
Stock Keeping Unit
Description
Product Code
Display Url
Active
Product Family
External ID
ID
Customer Created
Starts when a customer is created.
ID
Channels
Created Datetime
Data
Email
External ID
Firstname
Integrations
Language
Lastname
Name
Timezone
Updated Datetime
Customer Updated
Starts when a customer is updated.
ID
Channels
Created Datetime
Data
Email
External ID
Firstname
Integrations
Language
Lastname
Name
Timezone
Updated Datetime
Ticket Created
Starts when a ticket is created.
ID
Assignee User
Channel
Closed Datetime
Created Datetime
Customer
Events
External ID
From Agent
Is Unread
Language
Last Message Datetime
Last Received Message Datetime
Messages
Meta
Opened Datetime
Reply Options
Satisfaction Survey
Snooze Datetime
Spam
Status
Subject
Tags
Trashed Datetime
Updated Datetime
Via
Uri
Ticket Updated
Starts when a ticket is updated.
ID
Assignee User
Channel
Closed Datetime
Created Datetime
Customer
Events
External ID
From Agent
Is Unread
Language
Last Message Datetime
Last Received Message Datetime
Messages
Meta
Opened Datetime
Reply Options
Satisfaction Survey
Snooze Datetime
Spam
Status
Subject
Tags
Trashed Datetime
Updated Datetime
Via
Uri
Create Account
Start a new account.
Name
Phone
Shipping Street
Shipping City
Shipping State
Shipping Postal Code
Shipping Country
Billing Street
Billing City
Billing State
Billing Postal Code
Billing Country
Fax
Account Number
Website
ID
Create Contact
Start a new contact.
First Name
Last Name
Account ID
Email
Mailing Street
Mailing City
Mailing State
Mailing Postal Code
Mailing Country
Phone
Description
Fax
ID
Create Custom
Start a new a custom.
Create Lead
Start a new lead.
Last Name
First Name
Company
Street
Is Deleted
Master Record ID
Salutation
Title
City
State
Postal Code
Country
Phone
Mobile Phone
Fax
Email
Website
Description
Lead Source
Status
Industry
Rating
Annual Revenue
Number Of Employees
Owner ID
Is Converted
Converted Date
Converted Account ID
Converted Contact ID
Converted Opportunity ID
Is Unread By Owner
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Email Bounced Reason
Email Bounced Date
ID
Create Opportunity
Start a new an opportunity.
Name
Stage Name
Description
Amount
Is Deleted
Account ID
Is Private
Probability
Expected Revenue
Total Opportunity Quantity
Close Date
Type
Next Step
Lead Source
Is Closed
Is Won
Forecast Category
Forecast Category Name
Campaign ID
Has Opportunity Line Item
Pricebook2id
Owner ID
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Fiscal Quarter
Fiscal Year
Fiscal
ID
Create Opportunity Product
Start a new opportunity product.
Opportunity ID
Product2id
Quantity
Unit Price
Description
Discount
ID
Create or Update Account
Create or modify an account.
Name
Phone
Shipping Street
Shipping City
Shipping State
Shipping Postal Code
Shipping Country
Billing Street
Billing City
Billing State
Billing Postal Code
Billing Country
Fax
Account Number
Website
ID
Create or Update Contact
Create or modify a contact.
First Name
Last Name
Account ID
Email
Mailing Street
Mailing City
Mailing State
Mailing Postal Code
Mailing Country
Phone
Description
Fax
ID
Create or Update Custom
Create or modify a custom.
Create or Update Lead
Create or modify a lead.
Last Name
First Name
Company
Street
Is Deleted
Master Record ID
Salutation
Title
City
State
Postal Code
Country
Phone
Mobile Phone
Fax
Email
Website
Description
Lead Source
Status
Industry
Rating
Annual Revenue
Number Of Employees
Owner ID
Is Converted
Converted Date
Converted Account ID
Converted Contact ID
Converted Opportunity ID
Is Unread By Owner
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Email Bounced Reason
Email Bounced Date
ID
Create or Update Opportunity
Create or modify an opportunity.
Name
Stage Name
Description
Amount
Is Deleted
Account ID
Is Private
Probability
Expected Revenue
Total Opportunity Quantity
Close Date
Type
Next Step
Lead Source
Is Closed
Is Won
Forecast Category
Forecast Category Name
Campaign ID
Has Opportunity Line Item
Pricebook2id
Owner ID
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Fiscal Quarter
Fiscal Year
Fiscal
ID
Create or Update Opportunity Product
Create or modify an opportunity product.
Opportunity ID
Product2id
Quantity
Unit Price
Description
Discount
ID
Create or Update Order
Create or modify an order.
Account ID
Effective Date
Status
Shipping Street
Shipping City
Shipping State
Contract ID
Is Reduction Order
Description
Customer Authorized By ID
Customer Authorized Date
Company Authorized By ID
Company Authorized Date
Type
Billing Street
Billing City
Billing State
Billing Postal Code
Billing Country
Shipping Postal Code
Shipping Country
Name
Po Date
Po Number
Order Reference Number
Bill To Contact ID
Ship To Contact ID
Activated Date
Activated By ID
Status Code
Order Number
Total Amount
Created Date
Created By ID
Last Modified Date
Last Modified By ID
Is Deleted
System Modstamp
ID
Create or Update Order Product
Create or modify an order product.
Order ID
Product2id
Quantity
Unit Price
Description
ID
Create or Update Pricebook Entry
Create or update a pricebook entry.
Product2id
Pricebook2id
Unit Price
Is Active
ID
Create or Update Products
Create or modify a product.
Name
Stock Keeping Unit
Description
Product Code
Display Url
Active
Product Family
External ID
ID
Create Order
Start a new an order.
Account ID
Effective Date
Status
Shipping Street
Shipping City
Shipping State
Contract ID
Is Reduction Order
Description
Customer Authorized By ID
Customer Authorized Date
Company Authorized By ID
Company Authorized Date
Type
Billing Street
Billing City
Billing State
Billing Postal Code
Billing Country
Shipping Postal Code
Shipping Country
Name
Po Date
Po Number
Order Reference Number
Bill To Contact ID
Ship To Contact ID
Activated Date
Activated By ID
Status Code
Order Number
Total Amount
Created Date
Created By ID
Last Modified Date
Last Modified By ID
Is Deleted
System Modstamp
ID
Create Order Product
Start a new order product.
Order ID
Product2id
Quantity
Unit Price
Description
ID
Create Pricebook Entry
Start a new a pricebook entry.
Product2id
Pricebook2id
Unit Price
Is Active
ID
Create Product
Start a new a product.
Name
Stock Keeping Unit
Description
Product Code
Display Url
Active
Product Family
External ID
ID
Delete Account
Remove an account.
Delete Contact
Remove a contact.
Delete Custom
Remove a custom.
Delete Lead
Remove a lead.
Delete Opportunity
Remove an opportunity.
Delete Opportunity Product
Remove an opportunity product.
Delete Order
Remove an order.
Delete Order Product
Remove an order product.
Delete Pricebook Entry
Remove a pricebook entry.
Delete Product
Remove a Product.
Query Multiple Accounts
Search for multiple accounts.
Query Multiple Contacts
Search for multiple contacts.
Query Multiple Customs
Search for multiple customs.
Query Multiple Leads
Search for multiple leads.
Query Multiple Opportunities
Search for multiple opportunities.
Query Multiple Opportunity Products
Search for multiple opportunity products.
Query Multiple Order Products
Search for multiple order products.
Query Multiple Orders
Search for multiple orders.
Query Multiple Pricebook Entries
Search for multiple pricebook entries.
Query Multiple Products
Search for multiple products.
Query Single Account
Search for a single account.
Query Single Contact
Search for a single contact.
Query Single Custom
Search for a single custom.
Query Single Lead
Search for a single lead.
Query Single Opportunity
Search for a single opportunity.
Query Single Opportunity Product
Search for a single opportunity product.
Query Single Order
Search for a single order.
Query Single Order Product
Search for a single order product.
Query Single Pricebook Entry
Search for a single pricebook entry.
Query Single Product
Search for a single product.
Retrieve Account
Grab all details about the account.
Retrieve Contact
Grab all details about the contact.
Retrieve Custom
Grab all details about the custom.
Retrieve Lead
Grab all details about the lead.
Retrieve Opportunity
Grab all details about the opportunity.
Retrieve Opportunity Product
Grab all details about the opportunity product.
Retrieve Order
Grab all details about the order.
Retrieve Order Product
Grab all details about an order product.
Retrieve Pricebook Entry
Grab all details about the pricebook entry.
Retrieve Product
Grab all details about the product.
Update Account
Modify an account.
Name
Phone
Shipping Street
Shipping City
Shipping State
Shipping Postal Code
Shipping Country
Billing Street
Billing City
Billing State
Billing Postal Code
Billing Country
Fax
Account Number
Website
ID
Update Contact
Modify a contact.
First Name
Last Name
Account ID
Email
Mailing Street
Mailing City
Mailing State
Mailing Postal Code
Mailing Country
Phone
Description
Fax
ID
Update Custom
Modify a custom.
Update Lead
Modify a lead.
Last Name
First Name
Company
Street
Is Deleted
Master Record ID
Salutation
Title
City
State
Postal Code
Country
Phone
Mobile Phone
Fax
Email
Website
Description
Lead Source
Status
Industry
Rating
Annual Revenue
Number Of Employees
Owner ID
Is Converted
Converted Date
Converted Account ID
Converted Contact ID
Converted Opportunity ID
Is Unread By Owner
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Email Bounced Reason
Email Bounced Date
ID
Update Opportunity
Modify an opportunity.
Name
Stage Name
Description
Amount
Is Deleted
Account ID
Is Private
Probability
Expected Revenue
Total Opportunity Quantity
Close Date
Type
Next Step
Lead Source
Is Closed
Is Won
Forecast Category
Forecast Category Name
Campaign ID
Has Opportunity Line Item
Pricebook2id
Owner ID
Created Date
Created By ID
Last Modified Date
Last Modified By ID
System Modstamp
Last Activity Date
Fiscal Quarter
Fiscal Year
Fiscal
ID
Update Opportunity Product
Modify an opportunity product.
Opportunity ID
Product2id
Quantity
Unit Price
Description
Discount
ID
Update Order
Modify an order.
Account ID
Effective Date
Status
Shipping Street
Shipping City
Shipping State
Contract ID
Is Reduction Order
Description
Customer Authorized By ID
Customer Authorized Date
Company Authorized By ID
Company Authorized Date
Type
Billing Street
Billing City
Billing State
Billing Postal Code
Billing Country
Shipping Postal Code
Shipping Country
Name
Po Date
Po Number
Order Reference Number
Bill To Contact ID
Ship To Contact ID
Activated Date
Activated By ID
Status Code
Order Number
Total Amount
Created Date
Created By ID
Last Modified Date
Last Modified By ID
Is Deleted
System Modstamp
ID
Update Order Product
Modify an order product.
Order ID
Product2id
Quantity
Unit Price
Description
ID
Update Pricebook Entry
Modify a pricebook entry.
Product2id
Pricebook2id
Unit Price
Is Active
ID
Update Product
Modify a product.
Name
Stock Keeping Unit
Description
Product Code
Display Url
Active
Product Family
External ID
ID
Create Customer
Create a customer.
Channels
Data
Email
External ID
Language
Name
Timezone
Create Job
Schedule the execution of a job to run.
Meta
Params
Scheduled Datetime
Type
Create Satisfaction Survey
Create a new satisfaction survey.
Body Text
Created Datetime
Customer ID
Meta
Score
Scored Datetime
Sent Datetime
Should Send Datetime
Ticket ID
Create Tag
Create a tag.
Decoration
Description
Name
Create Ticket
Create a ticket.
Assignee Team
Assignee User
Channel
Closed Datetime
Created Datetime
Customer
External ID
From Agent
Language
Last Message Datetime
Last Received Message Datetime
Messages
Meta
Opened Datetime
Snooze Datetime
Spam
Status
Subject
Tags
Trashed Datetime
Updated Datetime
Via
Create Ticket Message
Create a message in a ticket.
Attachments
Body HTML
Body Text
Channel
Created Datetime
External ID
Failed Datetime
From Agent
Message ID
Receiver
Sender
Sent Datetime
Source
Subject
Via
Create User
Create a new user.
Bio
Email
External ID
Meta
Name
Roles
Delete Customer
Remove an existing customer.
Delete Job
Cancel a job at any time but keep in mind that actions that have been executed will not be reverted.
Delete Tag
Remove a tag.
Delete Ticket
Remove a ticket.
Delete Ticket's Message
Remove a message from a ticket.
Delete User
Remove an user.
Get List of Customers
Obtain a list of customers.
ID
Created Datetime
Data
Email
External ID
Firstname
Language
Lastname
Name
Timezone
Updated Datetime
Get List of Events
Obtain a list of events.
ID
Context
Created Datetime
Data
Object ID
Object Type
Type
User ID
Uri
Get List of Jobs
Obtain a list of jobs.
ID
Cancel Requested Datetime
Cancelled Datetime
Created Datetime
Ended Datetime
Failed Datetime
Info
Locked Datetime
Meta
Params
Scheduled Datetime
Started Datetime
Status
Type
User ID
Uri
Get List of Satisfaction Surveys
Obtain a list of satisfaction surveys.
ID
Body Text
Created Datetime
Customer ID
Meta
Score
Scored Datetime
Sent Datetime
Should Send Datetime
Ticket ID
Uri
Get List of Tags
Obtain a list of tags.
ID
Created Datetime
Decoration
Deleted Datetime
Description
Name
Usage
Uri
Get List of Ticket's Messages
Obtain a list of all messages of a ticket.
ID
Attachments
Body HTML
Body Text
Channel
Created Datetime
External ID
Failed Datetime
From Agent
Integration ID
Last Sending Error
Message ID
Receiver
Rule ID
Sender
Sent Datetime
Source
Stripped HTML
Stripped Text
Subject
Ticket ID
Via
Uri
Get List of Tickets
Obtain a list of tickets.
ID
Assignee User
Channel
Closed Datetime
Created Datetime
Customer
Excerpt
External ID
From Agent
Integrations
Is Unread
Language
Last Message Datetime
Last Received Message Datetime
Messages Count
Meta
Opened Datetime
Requester
Snooze Datetime
Status
Subject
Tags
Updated Datetime
Via
Uri
Get List of Users
Obtain a list of users.
ID
Active
Bio
Created Datetime
Deactivated Datetime
Email
External ID
Firstname
Lastname
Meta
Name
Roles
Updated Datetime
Merge Tags
Merge one or more tags into another tag. Source tags will be merged into the destination tag and then deleted.
ID
Created Datetime
Decoration
Deleted Datetime
Description
Name
Usage
Uri
Retrieve Account
Grab your account details.
Created Datetime
Deactivated Datetime
Domain
Settings
Status
Retrieve Customer
Grab all details about a customer.
ID
Channels
Created Datetime
Data
Email
External ID
Firstname
Integrations
Language
Lastname
Name
Timezone
Updated Datetime
Retrieve Event
Grab all details about an event.
ID
Context
Created Datetime
Data
Object ID
Object Type
Type
User ID
Uri
Retrieve Job
Grab all details about a job.
ID
Cancel Requested Datetime
Cancelled Datetime
Created Datetime
Ended Datetime
Failed Datetime
Info
Locked Datetime
Meta
Params
Scheduled Datetime
Started Datetime
Status
Type
User ID
Uri
Retrieve Satisfaction Survey
Grab all details about a satisfaction survey.
ID
Body Text
Created Datetime
Customer ID
Meta
Score
Scored Datetime
Sent Datetime
Should Send Datetime
Ticket ID
Uri
Retrieve Tag
Grab all details about a tag.
ID
Created Datetime
Decoration
Deleted Datetime
Description
Name
Usage
Uri
Retrieve Ticket
Grab all details about a ticket.
ID
Assignee User
Channel
Closed Datetime
Created Datetime
Customer
Events
External ID
From Agent
Is Unread
Language
Last Message Datetime
Last Received Message Datetime
Messages
Meta
Opened Datetime
Reply Options
Satisfaction Survey
Snooze Datetime
Spam
Status
Subject
Tags
Trashed Datetime
Updated Datetime
Via
Uri
Retrieve Ticket Message
Grab all details about a ticket's message.
ID
Attachments
Body HTML
Body Text
Channel
Created Datetime
External ID
Failed Datetime
From Agent
Integration ID
Last Sending Error
Message ID
Receiver
Rule ID
Sender
Sent Datetime
Source
Stripped HTML
Stripped Text
Subject
Ticket ID
Via
Uri
Retrieve User
Grab all details about an user.
ID
Active
Bio
Created Datetime
Deactivated Datetime
Email
External ID
Firstname
Lastname
Meta
Name
Roles
Updated Datetime
Update a Customer
Modify a customer's details
Channels
Data
Email
External ID
Language
Name
Timezone
Update Job
Modify a job.
Meta
Params
Scheduled Datetime
Status
Update Satisfaction Survey
Modify a satisfaction survey's details.
Body Text
Created Datetime
Customer ID
Meta
Score
Scored Datetime
Sent Datetime
Should Send Datetime
Ticket ID
Update Tag
Modify a tag's details.
Decoration
Description
Name
Update Ticket
Modify a ticket's details.
Assignee Team
Assignee User
Channel
Closed Datetime
Customer
External ID
From Agent
Is Unread
Language
Last Message Datetime
Last Received Message Datetime
Meta
Opened Datetime
Snooze Datetime
Spam
Status
Subject
Tags
Trashed Datetime
Updated Datetime
Via
Update Ticket's Message
Modify a message in a ticket.
Attachments
Body HTML
Body Text
Channel
External ID
Failed Datetime
From Agent
Message ID
Receiver
Sender
Sent Datetime
Source
Subject
Via
Update User
Modify an user's information
Bio
Email
External ID
Meta
Name
New Password
Old Password
Roles
Upload File
Upload a file.
Size
Name
Content Type
URL
Not just software—partnership
Expert support included
MESA includes hands-on support from automation experts who know how to get things done.
Free workflow setup
We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.
Fast response times
Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.
Managed services available
Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.
Real humans, always
Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.
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MESA AI assistant
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Describe your task...
You've known what your store should be doing. Now it can. Describe the task then MESA handles it from there.