Gorgias to QuickBooks Integration | MESA

Connect Gorgias to QuickBooks and automate your tasks

Describe to build

Activity reports

Fully supported

MESA's Gorgias to QuickBooks integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

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Why integrate Gorgias with QuickBooks

The Gorgias to QuickBooks integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Customer experience →

Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

Data integration →

Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

Fulfillment operations →

Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

Data integration →

Send every Shopify order to QuickBooks automatically

When an order is placed, MESA creates the corresponding record in QuickBooks — customer, line items, amount — without anyone touching it. Your books stay current from the moment a sale happens.

Order automation →

Create QuickBooks invoices from Shopify orders

When a wholesale or B2B order comes in, MESA generates an invoice in QuickBooks and routes it to the right customer account. Your billing process runs without manual data entry between systems.

Customer experience →

Keep customer records consistent across both platforms

When a new customer places their first Shopify order, MESA creates or updates their record in QuickBooks. Your accounting and your store always reflect the same customer data.

Build any Gorgias and QuickBooks automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Credit Memo Created

Starts when a credit memo is created.

ID
Line
Customer Ref
Sync Token
Currency Ref
Txn Date
Custom Field
Print Status
Total Amt
Apply Tax After Discount
Doc Number
Txn Tax Detail
Email Status
Bill Addr
Meta Data
Remaining Credit
Balance
Domain
Sparse

Customer Created

Starts when a customer is created.

ID
Sync Token
Display Name
Title
Given Name
Middle Name
Suffix
Family Name
Primary Email Addr
Resale Num
Secondary Tax Identifier
Default Tax Code Ref
Preferred Delivery Method
GSTIN
Sales Term Ref
Customer Type Ref
Fax
Business Number
Bill With Parent
Currency Ref
Mobile
Job
Balance With Jobs
Primary Phone
Open Balance Date
Taxable
Alternate Phone
Meta Data
Parent Ref
Notes
Web Addr
Active
Company Name
Balance
Ship Addr
Payment Method Ref
Is Project
Source
Primary Tax Identifier
G S T Registration Type
Print On Check Name
Bill Addr
Fully Qualified Name
Level
Tax Exemption Reason ID

Customer Deleted

Starts when a customer is removed.

Customer Updated

Starts when a customer is modified.

ID
Sync Token
Display Name
Title
Given Name
Middle Name
Suffix
Family Name
Primary Email Addr
Resale Num
Secondary Tax Identifier
Default Tax Code Ref
Preferred Delivery Method
GSTIN
Sales Term Ref
Customer Type Ref
Fax
Business Number
Bill With Parent
Currency Ref
Mobile
Job
Balance With Jobs
Primary Phone
Open Balance Date
Taxable
Alternate Phone
Meta Data
Parent Ref
Notes
Web Addr
Active
Company Name
Balance
Ship Addr
Payment Method Ref
Is Project
Source
Primary Tax Identifier
G S T Registration Type
Print On Check Name
Bill Addr
Fully Qualified Name
Level
Tax Exemption Reason ID

Invoice Created

Starts when an invoice is created.

ID
Line
Customer Ref
Sync Token
Ship From Addr
Currency Ref
Doc Number
Bill Email
Txn Date
Ship Date
Tracking Num
Class Ref
Print Status
Sales Term Ref
Txn Source
Linked Txn
Deposit To Account Ref
Global Tax Calculation
Allow Online A C H Payment
Transaction Location Type
Due Date
Meta Data
Private Note
Bill Email Cc
Customer Memo
Email Status
Project Ref
Exchange Rate
Deposit
Txn Tax Detail
Allow Online Credit Card Payment
Allow Online Payment
Domain
Sparse
Custom Field
Bill Addr
Ship Addr
Total Amt
Home Total Amt
Apply Tax After Discount
Balance

Invoice Deleted

Starts when an invoice is removed.

Invoice Updated

Starts when an invoice is modified.

ID
Line
Customer Ref
Sync Token
Ship From Addr
Currency Ref
Doc Number
Bill Email
Txn Date
Ship Date
Tracking Num
Class Ref
Print Status
Sales Term Ref
Txn Source
Linked Txn
Deposit To Account Ref
Global Tax Calculation
Allow Online A C H Payment
Transaction Location Type
Due Date
Meta Data
Private Note
Bill Email Cc
Customer Memo
Email Status
Project Ref
Exchange Rate
Deposit
Txn Tax Detail
Allow Online Credit Card Payment
Allow Online Payment
Domain
Sparse
Custom Field
Bill Addr
Ship Addr
Total Amt
Home Total Amt
Apply Tax After Discount
Balance

Item Created

Starts when an item is created.

ID
Item Category Type
Name
Sync Token
Inv Start Date
Type
Qty On Hand
Asset Account Ref
Sku
Sales Tax Included
Track Qty On Hand
Sales Tax Code Ref
Class Ref
Source
Purchase Tax Included
Description
Abatement Rate
Sub Item
Taxable
U Q C Display Text
Reorder Point
Purchase Desc
Meta Data
Pref Vendor Ref
Active
UQCId
Reverse Charge Rate
Purchase Tax Code Ref
Service Type
Purchase Cost
Parent Ref
Unit Price
Fully Qualified Name
Expense Account Ref
Level
Income Account Ref
Tax Classification Ref

Item Deleted

Starts when an item is removed.

Item Updated

Starts when an item is modified.

ID
Item Category Type
Name
Sync Token
Inv Start Date
Type
Qty On Hand
Asset Account Ref
Sku
Sales Tax Included
Track Qty On Hand
Sales Tax Code Ref
Class Ref
Source
Purchase Tax Included
Description
Abatement Rate
Sub Item
Taxable
U Q C Display Text
Reorder Point
Purchase Desc
Meta Data
Pref Vendor Ref
Active
UQCId
Reverse Charge Rate
Purchase Tax Code Ref
Service Type
Purchase Cost
Parent Ref
Unit Price
Fully Qualified Name
Expense Account Ref
Level
Income Account Ref
Tax Classification Ref

Customer Created

Starts when a customer is created.

ID
Channels
Created Datetime
Data
Email
External ID
Firstname
Integrations
Language
Lastname
Name
Timezone
Updated Datetime

Customer Updated

Starts when a customer is updated.

ID
Channels
Created Datetime
Data
Email
External ID
Firstname
Integrations
Language
Lastname
Name
Timezone
Updated Datetime

Ticket Created

Starts when a ticket is created.

ID
Assignee User
Channel
Closed Datetime
Created Datetime
Customer
Events
External ID
From Agent
Is Unread
Language
Last Message Datetime
Last Received Message Datetime
Messages
Meta
Opened Datetime
Reply Options
Satisfaction Survey
Snooze Datetime
Spam
Status
Subject
Tags
Trashed Datetime
Updated Datetime
Via
Uri

Ticket Updated

Starts when a ticket is updated.

ID
Assignee User
Channel
Closed Datetime
Created Datetime
Customer
Events
External ID
From Agent
Is Unread
Language
Last Message Datetime
Last Received Message Datetime
Messages
Meta
Opened Datetime
Reply Options
Satisfaction Survey
Snooze Datetime
Spam
Status
Subject
Tags
Trashed Datetime
Updated Datetime
Via
Uri

Create Account

Create an account.

Account Type
Name

Create Attachable

Create an attachable.

Attachable Ref
Note

Create Bill

Create a bill.

Line
Vendor Ref

Create Class

Create a class.

Name

Create Credit Memo

Create a credit memo.

Remaining Credit
Domain
Sparse
ID
Sync Token
Meta Data
Custom Field
Doc Number
Txn Date
Currency Ref
Exchange Rate
Line
Txn Tax Detail
Customer Ref
Bill Addr
Ship Addr
Total Amt
Home Total Amt
Apply Tax After Discount
Print Status
Email Status
Balance
Project Ref

Create Customer

Create a customer.

Bill Addr
Notes
Display Name
Primary Phone
Primary Email Addr

Create Department

Create a department.

Name

Create Invoice

Create an invoice.

Line
Customer Ref

Create Item

Create an item.

Name
Income Account Ref
Expense Account Ref
Asset Account Ref
Type
Track Qty On Hand
Qty On Hand
Inv Start Date

Create Journal Entry

Create a journal entry.

Line

Create or Update Estimate

Create or modify an estimate.

Domain
Sparse
ID
Sync Token
Custom Field
Doc Number
Txn Date
Currency Ref
Exchange Rate
Txn Status
Line
Txn Tax Detail
Customer Ref
Customer Memo
Bill Addr
Ship Addr
Total Amt
Home Total Amt
Apply Tax After Discount
Print Status
Email Status
Bill Email

Create Payment

Create a payment.

Customer Ref
Total Amt
Line

Create Purchase

Create a purchase.

Account Ref
Payment Type
Credit
Total Amt
Purchase Ex
Domain
Sparse
ID
Sync Token
Meta Data
Custom Field
Txn Date
Currency Ref
Exchange Rate
Line

Create Purchase Order

Create a purchase order.

Line
Vendor
Accounts Payable (A/P) Account
Currency Ref
Total Amt
Global Tax Calculation
Txn Date
Custom Field
POEmail
Class Ref
Sales Term Ref
Linked Txn
Memo
POStatus
Transaction Location Type
Due Date
Meta Data
Doc Number
Private Note
Ship Method Ref
Txn Tax Detail
Ship To
Exchange Rate
Ship Addr
Vendor Addr
Email Status
Recur Data Ref
Department Ref

Create Sales Receipt

Create a sales receipt.

Line

Create Tax Agency

Create a tax agency.

Display Name

Create Tax Service

Create a tax service.

Tax Code
Tax Rate Details

Create Time Activity

Create a time activity.

Name Of
Employee Ref
Start Time
End Time

Create Transfer

Create a transfer.

From Account Ref
To Account Ref
Amount

Delete Employee

Remove an employee.

Delete Vendor Credit

Remove vendor credit.

Query Account List Report

Request an account list report.

Query Aged Payable Detail Report

Request an aged payable detail report.

Query Aged Payables Report

Request an aged payables report.

Query Aged Receivable Detail Report

Request an aged receivable detail report.

Query Aged Receivables Report

Request an aged receivables report.

Query Balance Sheet Report

Request a balance sheet report.

Query Cash Flow Report

Request a cash flow report.

Query Class Sales Report

Request a class sales report.

Query Credit Memo

Query for credit memos.

ID
Line
Customer Ref
Sync Token
Currency Ref
Txn Date
Custom Field
Print Status
Total Amt
Apply Tax After Discount
Doc Number
Txn Tax Detail
Email Status
Bill Addr
Meta Data
Remaining Credit
Balance
Domain
Sparse

Query Customer

Query for customers.

ID
Sync Token
Display Name
Title
Given Name
Middle Name
Suffix
Family Name
Primary Email Addr
Resale Num
Secondary Tax Identifier
Default Tax Code Ref
Preferred Delivery Method
GSTIN
Sales Term Ref
Customer Type Ref
Fax
Business Number
Bill With Parent
Currency Ref
Mobile
Job
Balance With Jobs
Primary Phone
Open Balance Date
Taxable
Alternate Phone
Meta Data
Parent Ref
Notes
Web Addr
Active
Company Name
Balance
Ship Addr
Payment Method Ref
Is Project
Source
Primary Tax Identifier
G S T Registration Type
Print On Check Name
Bill Addr
Fully Qualified Name
Level
Tax Exemption Reason ID

Query Customer Balance Detail Report

Request a customer balance detail report.

Query Customer Balance Report

Request a customer balance report.

Query Customer Income Report

Request a customer income report.

Query Customer Sales Report

Request a customer sales report.

Query Department Sales Report

Request a department sales report.

Query for Invoice

Query for invoices.

ID
Line
Customer Ref
Sync Token
Ship From Addr
Currency Ref
Doc Number
Bill Email
Txn Date
Ship Date
Tracking Num
Class Ref
Print Status
Sales Term Ref
Txn Source
Linked Txn
Deposit To Account Ref
Global Tax Calculation
Allow Online A C H Payment
Transaction Location Type
Due Date
Meta Data
Private Note
Bill Email Cc
Customer Memo
Email Status
Project Ref
Exchange Rate
Deposit
Txn Tax Detail
Allow Online Credit Card Payment
Allow Online Payment
Domain
Sparse
Custom Field
Bill Addr
Ship Addr
Total Amt
Home Total Amt
Apply Tax After Discount
Balance

Query for Item

Query for items.

ID
Item Category Type
Name
Sync Token
Inv Start Date
Type
Qty On Hand
Asset Account Ref
Sku
Sales Tax Included
Track Qty On Hand
Sales Tax Code Ref
Class Ref
Source
Purchase Tax Included
Description
Abatement Rate
Sub Item
Taxable
U Q C Display Text
Reorder Point
Purchase Desc
Meta Data
Pref Vendor Ref
Active
UQCId
Reverse Charge Rate
Purchase Tax Code Ref
Service Type
Purchase Cost
Parent Ref
Unit Price
Fully Qualified Name
Expense Account Ref
Level
Income Account Ref
Tax Classification Ref

Query General Ledger Report

Request a general ledger report.

Query Journal Entry

Query for journal entries.

ID
Sync Token
Txn Date
Doc Number
Private Note
Adjustment
Total Amt
Domain
Sparse
Currency Ref
Txn Tax Detail
Meta Data
Line

Query Profit and Less Report

Request a profit and less report.

Query Profit and Loss Detail Report

Request a profit and loss detail report.

Query Report

Request a report.

Query Sales by Product Report

Request a sales by product report.

Query Transaction List Report

Request a transaction list report.

Query Transfer

Query for a transfer.

Query Trial Balance Report

Request a trial balance report.

Query Vendor Balance Detail Report

Request a vendor balance detail report.

Query Vendor Balance Report

Request a vendor balance report.

Query Vendor Expenses Report

Request a vendor expenses report.

Retrieve Account

Grab all details about an account.

Retrieve Attachable

Grab all details about an attachable.

Retrieve Bill

Grab all details about a bill.

Retrieve Bill Payment

Grab all details about a bill payment.

Retrieve Class

Grab all details about a class.

Retrieve Company Information

Grab all details about the company.

Retrieve Credit Memo

Grab all details about a credit memo.

ID
Line
Customer Ref
Sync Token
Currency Ref
Txn Date
Custom Field
Print Status
Total Amt
Apply Tax After Discount
Doc Number
Txn Tax Detail
Email Status
Bill Addr
Meta Data
Remaining Credit
Balance
Domain
Sparse

Retrieve Customer

Grab all details about a customer.

Retrieve Department

Grab all detail about a department.

Retrieve Deposit

Grab all details about a deposit.

Retrieve Employee

Grab all details about an employee.

Retrieve Estimate

Grab all details about an estimate.

Retrieve Exchange Rate for Individual Currency Code

Grab all details about an exchange rate for a specific currency code.

Retrieve Invoice

Grab all details about an invoice.

Retrieve Item

Grab all details about an item.

Retrieve Journal Entry

Grab all details about a journal entry.

Retrieve Payment

Grab all details about a payment.

Retrieve Payment Method

Grab all details about a payment method.

Retrieve Preference

Grab all details about a preference.

Retrieve Purchase

Grab all details about a purchase.

Retrieve Purchase Order

Grab all details about a purchase order.

ID
Doc Number
Sync Token
Domain
Sparse
Txn Date
Total Amt
POStatus
Private Note
A P Account Ref
Currency Ref
Vendor Ref
Ship Addr
Vendor Addr
Line
Custom Field
Meta Data

Retrieve Refund Receipt

Grab all details about a refund receipt.

Retrieve Sales Receipt

Grab all details about a sales receipt.

Retrieve Tax Agency

Grab all details about a tax agency.

Retrieve Tax Code

Grab all details about a tax code.

Retrieve Tax Rate

Grab all details about a tax rate.

Retrieve Term

Grab all details about a term.

Retrieve Transfer

Grab all details about a transfer.

Retrieve Vendor

Grab all details about a vendor.

Retrieve Vendor Credit

Grab all details about a vendor credit.

Update Bill Payment

Modify a bill payment.

Vendor
Pay Type
Check Payment
Total Amt
Private Note
Line

Update Credit Memo

Modify a credit memo's details.

Remaining Credit
Domain
Sparse
ID
Sync Token
Meta Data
Custom Field
Doc Number
Txn Date
Currency Ref
Exchange Rate
Line
Txn Tax Detail
Customer Ref
Bill Addr
Ship Addr
Total Amt
Home Total Amt
Apply Tax After Discount
Print Status
Email Status
Balance
Project Ref

Update Customer

Update a customer.

Taxable
Bill Addr
Notes
Job
Bill With Parent
Balance
Balance With Jobs
Currency Ref
Preferred Delivery Method
Domain
Sparse
ID
Sync Token
Fully Qualified Name
Display Name
Print On Check Name
Active
Primary Phone
Primary Email Addr
Default Tax Code Ref

Update Deposit

Modify a deposit.

Deposit To Account Ref
Total Amt
Domain
Sparse
ID
Sync Token
Txn Date
Currency Ref
Exchange Rate
Line

Update Journal Entry

Modify a journal entry's details.

Sparse
ID
Sync Token
Transaction Date
Journal Number
Memo
Adjusting Entry
Currency
Exchange Rate
Tax Calculation
Tax Details
Lines

Update Payment Method

Modify a payment method.

Name
Active
Type
Domain
Sparse
ID
Sync Token
Meta Data

Update Preference

Modify a preference.

Accounting Info Prefs
Product And Services Prefs
Sales Forms Prefs
Email Messages Prefs
Vendor And Purchases Prefs
Time Tracking Prefs
Tax Prefs
Currency Prefs
Report Prefs
Other Prefs
Domain
Sparse
ID
Sync Token
Meta Data

Update Purchase Order

Modify a purchase order's details.

Sparse
ID
Sync Token
Accounts Payable (A/P) Account
Vendor
Line
Currency Ref
Global Tax Calculation
Txn Date
Custom Field
POEmail
Class Ref
Sales Term Ref
Linked Txn
Memo
POStatus
Transaction Location Type
Due Date
Meta Data
Doc Number
Private Note
Ship Method Ref
Txn Tax Detail
Ship To
Exchange Rate
Ship Addr
Vendor Addr
Email Status
Recur Data Ref
Department Ref

Update Refund Receipt

Modify a refund receipt.

Domain
Sparse
ID
Sync Token
Meta Data
Custom Field
Doc Number
Txn Date
Currency Ref
Exchange Rate
Line
Txn Tax Detail
Total Amt
Home Total Amt
Apply Tax After Discount
Print Status
Balance
Payment Ref Num
Deposit To Account Ref

Update Term

Modify a term.

Name
Active
Type
Discount Percent
Due Days
Domain
Sparse
ID
Sync Token

Update Vendor

Modify a vendor.

Bill Addr
Tax Identifier
Balance
Acct Num
Vendor1099
Currency Ref
Domain
Sparse
ID
Sync Token
Title
Given Name
Family Name
Suffix
Company Name
Display Name
Print On Check Name
Active
Primary Phone
Mobile
Primary Email Addr
Web Addr

Upload Attachments

Upload and link new attachments.

Create Customer

Create a customer.

Channels
Data
Email
External ID
Language
Name
Timezone

Create Job

Schedule the execution of a job to run.

Meta
Params
Scheduled Datetime
Type

Create Satisfaction Survey

Create a new satisfaction survey.

Body Text
Created Datetime
Customer ID
Meta
Score
Scored Datetime
Sent Datetime
Should Send Datetime
Ticket ID

Create Tag

Create a tag.

Decoration
Description
Name

Create Ticket

Create a ticket.

Assignee Team
Assignee User
Channel
Closed Datetime
Created Datetime
Customer
External ID
From Agent
Language
Last Message Datetime
Last Received Message Datetime
Messages
Meta
Opened Datetime
Snooze Datetime
Spam
Status
Subject
Tags
Trashed Datetime
Updated Datetime
Via

Create Ticket Message

Create a message in a ticket.

Attachments
Body HTML
Body Text
Channel
Created Datetime
External ID
Failed Datetime
From Agent
Message ID
Receiver
Sender
Sent Datetime
Source
Subject
Via

Create User

Create a new user.

Bio
Email
External ID
Meta
Name
Roles

Delete Customer

Remove an existing customer.

Delete Job

Cancel a job at any time but keep in mind that actions that have been executed will not be reverted.

Delete Tag

Remove a tag.

Delete Ticket

Remove a ticket.

Delete Ticket's Message

Remove a message from a ticket.

Delete User

Remove an user.

Get List of Customers

Obtain a list of customers.

ID
Created Datetime
Data
Email
External ID
Firstname
Language
Lastname
Name
Timezone
Updated Datetime

Get List of Events

Obtain a list of events.

ID
Context
Created Datetime
Data
Object ID
Object Type
Type
User ID
Uri

Get List of Jobs

Obtain a list of jobs.

ID
Cancel Requested Datetime
Cancelled Datetime
Created Datetime
Ended Datetime
Failed Datetime
Info
Locked Datetime
Meta
Params
Scheduled Datetime
Started Datetime
Status
Type
User ID
Uri

Get List of Satisfaction Surveys

Obtain a list of satisfaction surveys.

ID
Body Text
Created Datetime
Customer ID
Meta
Score
Scored Datetime
Sent Datetime
Should Send Datetime
Ticket ID
Uri

Get List of Tags

Obtain a list of tags.

ID
Created Datetime
Decoration
Deleted Datetime
Description
Name
Usage
Uri

Get List of Ticket's Messages

Obtain a list of all messages of a ticket.

ID
Attachments
Body HTML
Body Text
Channel
Created Datetime
External ID
Failed Datetime
From Agent
Integration ID
Last Sending Error
Message ID
Receiver
Rule ID
Sender
Sent Datetime
Source
Stripped HTML
Stripped Text
Subject
Ticket ID
Via
Uri

Get List of Tickets

Obtain a list of tickets.

ID
Assignee User
Channel
Closed Datetime
Created Datetime
Customer
Excerpt
External ID
From Agent
Integrations
Is Unread
Language
Last Message Datetime
Last Received Message Datetime
Messages Count
Meta
Opened Datetime
Requester
Snooze Datetime
Status
Subject
Tags
Updated Datetime
Via
Uri

Get List of Users

Obtain a list of users.

ID
Active
Bio
Created Datetime
Deactivated Datetime
Email
External ID
Firstname
Lastname
Meta
Name
Roles
Updated Datetime

Merge Tags

Merge one or more tags into another tag. Source tags will be merged into the destination tag and then deleted.

ID
Created Datetime
Decoration
Deleted Datetime
Description
Name
Usage
Uri

Retrieve Account

Grab your account details.

Created Datetime
Deactivated Datetime
Domain
Settings
Status

Retrieve Customer

Grab all details about a customer.

ID
Channels
Created Datetime
Data
Email
External ID
Firstname
Integrations
Language
Lastname
Name
Timezone
Updated Datetime

Retrieve Event

Grab all details about an event.

ID
Context
Created Datetime
Data
Object ID
Object Type
Type
User ID
Uri

Retrieve Job

Grab all details about a job.

ID
Cancel Requested Datetime
Cancelled Datetime
Created Datetime
Ended Datetime
Failed Datetime
Info
Locked Datetime
Meta
Params
Scheduled Datetime
Started Datetime
Status
Type
User ID
Uri

Retrieve Satisfaction Survey

Grab all details about a satisfaction survey.

ID
Body Text
Created Datetime
Customer ID
Meta
Score
Scored Datetime
Sent Datetime
Should Send Datetime
Ticket ID
Uri

Retrieve Tag

Grab all details about a tag.

ID
Created Datetime
Decoration
Deleted Datetime
Description
Name
Usage
Uri

Retrieve Ticket

Grab all details about a ticket.

ID
Assignee User
Channel
Closed Datetime
Created Datetime
Customer
Events
External ID
From Agent
Is Unread
Language
Last Message Datetime
Last Received Message Datetime
Messages
Meta
Opened Datetime
Reply Options
Satisfaction Survey
Snooze Datetime
Spam
Status
Subject
Tags
Trashed Datetime
Updated Datetime
Via
Uri

Retrieve Ticket Message

Grab all details about a ticket's message.

ID
Attachments
Body HTML
Body Text
Channel
Created Datetime
External ID
Failed Datetime
From Agent
Integration ID
Last Sending Error
Message ID
Receiver
Rule ID
Sender
Sent Datetime
Source
Stripped HTML
Stripped Text
Subject
Ticket ID
Via
Uri

Retrieve User

Grab all details about an user.

ID
Active
Bio
Created Datetime
Deactivated Datetime
Email
External ID
Firstname
Lastname
Meta
Name
Roles
Updated Datetime

Update a Customer

Modify a customer's details

Channels
Data
Email
External ID
Language
Name
Timezone

Update Job

Modify a job.

Meta
Params
Scheduled Datetime
Status

Update Satisfaction Survey

Modify a satisfaction survey's details.

Body Text
Created Datetime
Customer ID
Meta
Score
Scored Datetime
Sent Datetime
Should Send Datetime
Ticket ID

Update Tag

Modify a tag's details.

Decoration
Description
Name

Update Ticket

Modify a ticket's details.

Assignee Team
Assignee User
Channel
Closed Datetime
Customer
External ID
From Agent
Is Unread
Language
Last Message Datetime
Last Received Message Datetime
Meta
Opened Datetime
Snooze Datetime
Spam
Status
Subject
Tags
Trashed Datetime
Updated Datetime
Via

Update Ticket's Message

Modify a message in a ticket.

Attachments
Body HTML
Body Text
Channel
External ID
Failed Datetime
From Agent
Message ID
Receiver
Sender
Sent Datetime
Source
Subject
Via

Update User

Modify an user's information

Bio
Email
External ID
Meta
Name
New Password
Old Password
Roles

Upload File

Upload a file.

Size
Name
Content Type
URL

View all

Not just software—partnership

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Gorgias with QuickBooks today.

Enjoy a 7-day free trial. Get your first workflow in minutes.

Try MESA today →

MESA AI assistant

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Describe your task...

You've known what your store should be doing. Now it can. Describe the task then MESA handles it from there.