Gorgias to Odoo Integration | MESA

Connect Gorgias to Odoo and automate your tasks

Describe to build

Activity reports

Fully supported

MESA's Gorgias to Odoo integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

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Trusted by 1,000+ Shopify merchants

Why integrate Gorgias with Odoo

The Gorgias to Odoo integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Customer experience →

Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

Data integration →

Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

Fulfillment operations →

Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

Order automation →

Push every Shopify order into Odoo for back-office processing

When an order is placed in Shopify, MESA sends it to Odoo with the relevant details — line items, customer record, payment status — already populated. Your ERP reflects every sale the moment it happens without a manual import step or a scheduled sync holding things back.

Inventory management →

Keep inventory accurate across Shopify and Odoo in real time

When stock changes in Odoo — a production run completed, a purchase order received, a manual adjustment — MESA updates the corresponding Shopify product availability. Your storefront never oversells what your ERP knows isn't there.

Data integration →

Sync Shopify customer records with Odoo's CRM and accounting modules

When a new customer places their first Shopify order, MESA creates or updates their record in Odoo across the relevant modules — CRM, accounting, contacts. Your back-office always reflects the same customer your storefront sees without periodic reconciliation between systems.

Build any Gorgias and Odoo automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Customer Created

Starts when a customer is created

Customer Updated

Starts when a customer is updated

Inventory Updated

Starts when a product inventory is updated

Order Created

Starts when an order is created

Order Updated

Starts when an order is updated

Product Created

Starts when a product is created

Product Updated

Starts when a product is updated

Product Variant Created

Starts when a product variant is created

Product Variant Updated

Starts when a product variant is updated

Customer Created

Starts when a customer is created.

Customer Updated

Starts when a customer is updated.

Ticket Created

Starts when a ticket is created.

Ticket Updated

Starts when a ticket is updated.

Convert Country & State to Odoo Ids

Convert a county and state to the corresponding Odoo Ids

Create Custom Model

Create a custom model.

Create Customer

Create a new customer record.

Create Order

Create an order.

Create Order Line

Create an order line.

Create Product

Create a product.

Create Product Variant

Create a product variant.

Delete Custom Model

Remove a custom model.

Delete Customer

Remove a customer record.

Delete Order

Remove an order.

Delete Order Line

Remove an order line.

Delete Product

Remove a product.

Delete Product Variant

Remove a product's variant.

List Custom Model

Catalog all custom models.

List Customer

Catalog all customer records.

List Order

Catalog all orders.

List Order Lines

Catalog all order lines.

List Product

Catalog all products.

List Product Variant

Catalog all product's variants.

Retrieve Custom Model

Grab all details about the custom model.

Retrieve Customer

Grab all details about the customer.

Retrieve Order

Grab all details about the order.

Retrieve Order Line

Grab all details about the order line.

Retrieve Product

Grab all details about the product.

Retrieve Product Variant

Grab all details about the product's variant.

Update Custom Model

Modify a custom model.

Update Customer

Modify a customer's account details.

Update Order

Modify an order's details.

Update Order Line

Modify an order line.

Update Product

Modify a product's details.

Update Product Variant

Modify a product's variant.

Create Customer

Create a customer.

Create Job

Schedule the execution of a job to run.

Create Satisfaction Survey

Create a new satisfaction survey.

Create Tag

Create a tag.

Create Ticket

Create a ticket.

Create Ticket Message

Create a message in a ticket.

Create User

Create a new user.

Delete Customer

Remove an existing customer.

Delete Job

Cancel a job at any time but keep in mind that actions that have been executed will not be reverted.

Delete Tag

Remove a tag.

Delete Ticket

Remove a ticket.

Delete Ticket's Message

Remove a message from a ticket.

Delete User

Remove an user.

Get List of Customers

Obtain a list of customers.

Get List of Events

Obtain a list of events.

Get List of Jobs

Obtain a list of jobs.

Get List of Satisfaction Surveys

Obtain a list of satisfaction surveys.

Get List of Tags

Obtain a list of tags.

Get List of Ticket's Messages

Obtain a list of all messages of a ticket.

Get List of Tickets

Obtain a list of tickets.

Get List of Users

Obtain a list of users.

Merge Tags

Merge one or more tags into another tag. Source tags will be merged into the destination tag and then deleted.

Retrieve Account

Grab your account details.

Retrieve Customer

Grab all details about a customer.

Retrieve Event

Grab all details about an event.

Retrieve Job

Grab all details about a job.

Retrieve Satisfaction Survey

Grab all details about a satisfaction survey.

Retrieve Tag

Grab all details about a tag.

Retrieve Ticket

Grab all details about a ticket.

Retrieve Ticket Message

Grab all details about a ticket's message.

Retrieve User

Grab all details about an user.

Update a Customer

Modify a customer's details

Update Job

Modify a job.

Update Satisfaction Survey

Modify a satisfaction survey's details.

Update Tag

Modify a tag's details.

Update Ticket

Modify a ticket's details.

Update Ticket's Message

Modify a message in a ticket.

Update User

Modify an user's information

Upload File

Upload a file.

View all

Not just software—partnership

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Gorgias with Odoo today.

Enjoy a 7-day free trial. Get your first workflow in minutes.

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