Set Custom Tracking Status for Shopify Orders

2 min setup

No coding required

Runs automatically

Manage customer expectations for custom orders by automatically updating the tracking status to a custom label in Tracktor as soon as an order is placed. This MESA workflow template applies a custom status for orders that may require additional preparation time, reducing the need for support inquiries and keeping customers informed. Streamline communication and enhance the customer experience with proactive status updates.

How it works

2 steps to update tracking statuses when new orders are created in Shopify

Order Created

App connector: [Shopify](/content/apps/shopify/integrate "View Shopify integration page"/index.html)• Time to complete: 0 minutes (Auto-configured)

Why this matters: This trigger listens for new orders in your Shopify store and kicks off the entire workflow, ensuring every order gets processed for tracking updates.

This step automatically monitors your Shopify store for new orders and captures all the order details when one comes in. No configuration is needed - MESA connects directly to your Shopify store and starts watching for new orders as soon as you activate the workflow. When a customer places an order, this trigger fires immediately and passes the complete order information to the next step for processing.

Update Manual Status Order

App connector: [Tracktor](/content/apps/tracktor/integrate "View Tracktor integration page"/index.html)• Time to complete: 1 minute

Why this matters: This action connects your new Shopify orders to Tracktor's tracking system by setting a custom status that matches your fulfillment process.

This step takes the order ID from the Shopify order and updates the corresponding tracking record in Tracktor with your chosen custom status. You'll need to specify what custom status you want to set (like "Processing", "Packed", or "Ready for Pickup") in the status field. The system automatically disables carrier updates and forces the status change to ensure your manual tracking takes precedence over automated carrier updates. This gives you full control over how orders appear in your tracking system.

Frequently asked questions

What custom statuses can I use in Tracktor?

You can use any text value as a custom status in Tracktor, such as "Processing", "Packed", "Ready for Pickup", or "Out for Delivery". Check your Tracktor dashboard to see what statuses you're already using to maintain consistency.

Will this override tracking updates from shipping carriers?

Yes, this workflow sets "automatic_carrier_updates" to false and uses "force" mode, which means your custom status will override any automatic updates from carriers like UPS or FedEx until you manually change it again.

Make this template your own!

Customize this workflow even further:

• Set status based on order conditions
• Use conditional logic to set different tracking statuses based on order value, product type, or shipping method - like "Priority Processing" for high-value orders.
• Add notification steps
• Chain email or SMS notifications to inform customers when their tracking status changes, keeping them updated throughout the fulfillment process.
• Store tracking data in tables
• Save order tracking history and status changes in MESA tables to analyze fulfillment performance and identify bottlenecks in your process.
• Connect multiple fulfillment apps
• Extend the workflow to update tracking statuses across multiple platforms like ShipStation, AfterShip, or your warehouse management system simultaneously.

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4.9/5

Merchant reviews

157

Avg. time saved per week

3.5 hrs

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