Send a Thank-You Postcard 10 Days After Order Creation

6 min setup
No coding required
Runs automatically

Build lasting relationships with your customers by sending a personalized thank-you note after their purchase. This MESA workflow template integrates with Thanks.io to mail a personalized postcard 10 days after an order is created, showing appreciation and fostering loyalty. Strengthen customer connections and enhance loyalty with this thoughtful follow-up.

How it works

4 steps to
send personalized thank-you postcards 10 days after each order

Order Created

App connector: [Shopify](/content/apps/shopify/integrate "View Shopify integration page"/index.html)• Time to complete: 0 minutes (Auto-configured)

Why this matters: This step monitors your Shopify store for new orders and captures all the customer and order information needed to send personalized postcards later.

When someone completes a purchase in your store, this trigger automatically captures the order details including customer name, shipping address, purchased items, and order value. The system runs continuously in the background, so every new order gets processed without any manual intervention. All the captured data gets passed to the next step to begin the 10-day countdown. This step is already configured to monitor all orders - no setup required from you.

Wait 10 Days

App connector: [Delay](/content/apps/delay/integrate "View Delay integration page"/index.html)• Time to complete: 0 minutes (Auto-configured)

Why this matters: This creates the 10-day waiting period between when someone places an order and when they receive your thank-you postcard, giving customers time to receive and enjoy their purchase.

The delay step holds the workflow for exactly 10 days after the order was created before moving to the postcard creation. This timing gives customers enough time to receive their package and start using their purchase, making your thank-you message more meaningful and relevant. During this waiting period, the customer and order information is safely stored and will automatically continue to the next step after the delay completes. The 10-day period is pre-configured but can be adjusted to any timeframe you prefer.

Retrieve Shop

App connector: [Shopify](/content/apps/shopify/integrate "View Shopify integration page"/index.html)• Time to complete: 0 minutes (Auto-configured)

Why this matters: This step gets your store's name and address details needed to personalize the postcard message and set up the return address for mailing.

The step automatically retrieves your shop's information from Shopify including your store name, business address, city, state, and zip code. This information gets used in two ways: personalizing the postcard message with your store name and setting up the proper return address so customers know the postcard came from you. The retrieved shop details are automatically inserted into the postcard template in the next step. This happens automatically using your existing Shopify store settings.

Send Postcard

App connector: [Thanks.io](/content/apps/thanks/integrate "View Thanks.io integration page"/index.html)• Time to complete: 3 minutes

Why this matters: This step creates and mails the actual physical postcard using Thanks.io's printing and mailing service, with personalized content based on the customer's order and your store information.

This step sends a personalized 4x6 postcard to your customer's shipping address using the Thanks.io service. You'll need to configure the postcard size (4x6 or 6x9), upload a front image URL for your postcard design, and select a handwriting style for the message. The message automatically includes the customer's first name, your store name, and the first item they purchased. The return address uses your store's information, and the recipient address comes from the original order's shipping details. You'll also need to connect your Thanks.io account and configure your preferred handwriting style from their available options.

Frequently asked questions

What information do I need from Thanks.io to set this up?

You'll need a Thanks.io account, your front image URL (a direct link to your postcard design image), and to choose from their available handwriting styles. Thanks.io provides a preview gallery of handwriting styles in their help documentation.

Will this send postcards to international customers?

This depends on Thanks.io's shipping capabilities and your account settings. Check with Thanks.io about international delivery options and costs, as postcard rates and delivery times vary significantly by country.

What happens if a customer's shipping address is incomplete or invalid?

The workflow will attempt to send the postcard using whatever address information was provided in the original order. If Thanks.io can't deliver due to an invalid address, they typically provide delivery status updates, but the workflow won't automatically retry or notify you of failed deliveries.

Make this template your own!

Customize this workflow even further:

• Set custom delays
• Add order value conditions
• Create follow-up sequences
• Store postcard data in tables

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4.9/5

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157

Avg. time saved per week

3.5 hrs

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