# Thank Customers with a Postcard After Wonderment Confirms Delivery

7 min setup  
No coding required  
Runs automatically

Make every delivery feel personal with a handwritten postcard sent at the right moment. This template connects Wonderment and Shopify with Thanks.io to automatically mail a thank-you postcard when an order is marked as delivered. It's a simple yet impactful way to show appreciation, strengthen brand loyalty, and create a memorable post-purchase experience your customers won't forget.

## How it works

4 steps to start sending personalized thank-you postcards when orders are confirmed delivered

### Shipment's Status is Delivered

App connector: [Wonderment](/content/apps/wonderment/integrate "View Wonderment integration page"/index.html) • Time to complete: 2 minutes  
**Why this matters:** This trigger monitors Wonderment for delivery confirmations and kicks off your postcard workflow the moment a package reaches your customer.

You'll need to install a webhook URL from MESA into your Wonderment account and add the corresponding webhook token. This creates a direct connection so Wonderment can notify MESA instantly when any shipment status changes to "delivered." The trigger automatically captures the order ID and delivery details, which get passed to the next step for order retrieval.

### Retrieve Order

App connector: [Shopify](/content/apps/shopify/integrate "View Shopify integration page"/index.html) • Time to complete: 0 minutes (Auto-configured)  
**Why this matters:** This step pulls the complete order details from Shopify using the order ID from Wonderment, giving you access to customer information and shipping addresses needed for the postcard.

The workflow automatically retrieves the full order record, including customer details, shipping address, and order specifics. No configuration is required - MESA uses the order ID from the Wonderment trigger to fetch the right order data from your Shopify store. This information becomes available for personalizing your postcard message and addressing.

### Retrieve Shop

App connector: [Shopify](/content/apps/shopify/integrate "View Shopify integration page"/index.html) • Time to complete: 0 minutes (Auto-configured)  
**Why this matters:** This step gets your store's details from Shopify so the postcard can include your business name and return address information.

Your shop information gets pulled automatically from Shopify, including your store name, business address, and contact details. This data populates the return address fields on the postcard and personalizes the message with your store name. The step runs automatically without any input needed from you.

### Send Thank-You Postcard via Thanks.io

App connector: [Thanks.io](/content/apps/thanks/integrate "View Thanks.io integration page"/index.html) • Time to complete: 3 minutes  
**Why this matters:** This step creates and sends the physical postcard using Thanks.io, combining all the order and shop data into a personalized thank-you message.

You'll configure the postcard size (typically 4x6 or 6x9), upload a front image URL for your postcard design, and select a handwriting style from Thanks.io's available options. The message field comes pre-filled with a thank-you template that includes the customer's first name and your store name, but you can customize this text however you'd like. The recipient information and return address populate automatically from the previous steps.

## Frequently asked questions

### Do I need separate Thanks.io accounts for different store locations?

No, you can use one Thanks.io account for multiple stores. The return address automatically pulls from your Shopify shop settings, so each store's postcards will show the correct business address without additional configuration.

### What happens if a customer's shipping address is incomplete or invalid?

Thanks.io validates addresses before printing, and invalid addresses will cause the postcard step to fail. You can set up error notifications in MESA to alert you when this happens, then manually review and resend if needed.

### Can I send postcards for international deliveries?

Thanks.io supports international postcard delivery to most countries, though costs and delivery times vary by destination. The workflow will automatically use the customer's country from their Shopify shipping address to determine the appropriate service.

## Make this template your own!

Customize this workflow even further:

- Set delivery delays
- Add customer segmentation
- Create follow-up sequences
- Track postcard performance

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4.9/5  
Merchant reviews

157  
Avg. time saved per week

3.5 hrs

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