# Send Customer Email Notifications via Gmail When Package is In Transit

6 min setup

No coding required

Runs automatically

Enhance customer satisfaction by automatically notifying them when their package status changes to “In Transit.” This MESA workflow template, in combination with Tracktor and Gmail, sends a proactive email update to customers as soon as their shipment is on its way. Keep customers informed, reduce “Where’s my package?” inquiries, and improve their overall experience with timely delivery updates.

## How it works

4 steps to start sending personalized notifications when customer packages are in transit

### Fulfillment Status is In Transit

App connector: [Tracktor](/content/apps/tracktor/integrate "View Tracktor integration page"/index.html)• Time to complete: 0 minutes (Auto-configured)

**Why this matters:** This trigger monitors Tracktor for package status changes and automatically starts the workflow when any package moves to "in transit" status, ensuring customers get timely shipping updates.

### Retrieve Order

App connector: [Tracktor](/content/apps/tracktor/integrate "View Tracktor integration page"/index.html)• Time to complete: 0 minutes (Auto-configured)

**Why this matters:** This step pulls complete order information from Tracktor using the order ID from the trigger, giving you access to customer details like email address and name needed for personalized notifications.

### Retrieve Shop

App connector: [Shopify](/content/apps/shopify/integrate "View Shopify integration page"/index.html)• Time to complete: 0 minutes (Auto-configured)

**Why this matters:** This step gets your Shopify store information so your Gmail notifications can include your store name in the email signature, making the communication look professional and branded.

### Send Email

App connector: [Gmail](/content/apps/gmail/integrate "View Gmail integration page"/index.html)• Time to complete: 3 minutes

**Why this matters:** This step composes and sends the actual Gmail notification to your customer using all the order and store data collected in previous steps, completing the automated communication loop.

## Frequently asked questions

### Will this send emails for every package or just specific shipping carriers?

This workflow triggers on any fulfillment that reaches "in transit" status in Tracktor, regardless of the shipping carrier. If you want to filter for specific carriers like UPS or FedEx, you can add a condition step to check the carrier name before sending the email.

### What happens if a customer's order has multiple packages with different tracking numbers?

The workflow will send a separate email notification for each package that reaches "in transit" status. If an order ships in 2 packages, the customer will receive 2 separate notifications as each package begins its journey.

### Can I customize the email design beyond just text, like adding my logo or HTML formatting?

Currently this workflow sends plain text emails through Gmail. To include HTML formatting, logos, or rich text design, you'd need to modify the Send Email step to use Gmail's HTML message format or connect a different email service like Mailgun that offers more design flexibility.

## Make this template your own!

Customize this workflow even further:

- Set custom email templates
- Add conditional logic for shipping methods
- Connect to SMS notifications
- Store shipping data in tables

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