Send Contact Form Submissions to Email and Slack

5 min setup

No coding required

Runs automatically

Keep customer inquiries from going unnoticed by automatically forwarding Shopify contact form submissions to both email and Slack. This MESA workflow template guides you through embedding a contact form on your store, then forwards each submission to Slack and emails it to the address linked with your Shopify account. Ensure timely responses and improved customer engagement with automated notifications.

How it works

4 steps to start receiving contact form submissions directly in your email and Slack channel

Form

App connector: [Form](/content/apps/form/integrate "View Form integration page"/index.html)• Time to complete: 1 minute

Why this matters: This creates the web form that captures visitor information and triggers the entire workflow when someone submits it.

The form automatically collects four essential fields: Company Name, Full Name, Email Address, and Message. All fields are required to ensure you get complete contact information from every submission. The form includes hCaptcha verification to prevent spam submissions. Once someone fills out and submits this form on your website, it immediately triggers the workflow to process their information and notify your team.

Retrieve Shop

App connector: [Shopify](/content/apps/shopify/integrate "View Shopify integration page"/index.html)• Time to complete: 0 minutes (Auto-configured)

Why this matters: This step pulls your shop's email address from Shopify, which becomes the destination for forwarded contact form submissions.

The workflow automatically connects to your Shopify store and retrieves basic shop information, particularly your primary shop email address. This data gets passed to the email step so contact form submissions are sent to your main business email. No configuration is needed since it uses your existing Shopify connection and automatically pulls the correct email address from your shop settings.

Send Email

App connector: [Email](/content/apps/email/integrate "View Email integration page"/index.html)• Time to complete: 1 minute

Why this matters: This sends a formatted email notification to your shop's primary email address every time someone submits the contact form.

The email step automatically sends a clean, organized message containing all the form details: the person's name, email, company, and their message. The email subject line is set to "New Contact Form Submission" and the sender appears as the person who filled out the form, making it easy to reply directly. The email goes to your shop's primary email address (retrieved from the previous step), ensuring it lands in your main inbox where you check messages regularly.

Send Message

App connector: [Slack](/content/apps/slack/integrate "View Slack integration page"/index.html)• Time to complete: 2 minutes

Why this matters: This posts an instant notification to your Slack channel so your team sees new contact form submissions in real-time.

You'll need to connect your Slack account and choose which channel should receive the notifications. The message includes all the contact form details formatted with bold headers for easy scanning. Choose a channel where your sales or customer service team can quickly respond to new inquiries. The Slack message appears immediately after form submission, ensuring fast response times to potential customers.

Frequently asked questions

What is a template?

MESA templates are fully pre-configured workflows built and vetted by Shopify Experts. Unlike competitor templates that provide basic scaffolds requiring extensive setup, MESA templates come with all data variables properly mapped, required fields configured, and steps ready to activate. You can turn them on immediately and start automating.

Can I customize a template?

Absolutely! While our templates work out-of-the-box, every step can be personalized to match your exact business requirements. Add conditional logic, integrate additional apps, or build more sophisticated workflows. MESA's templates provide a solid foundation that you can expand as needed.

Are templates free?

Yes! Our entire library of expert-built, production-ready templates is free to use. Unlike platforms that charge for premium templates or provide only basic scaffolds, MESA gives you access to hundreds of fully-configured, vetted workflows at no additional cost.

Make this template your own!

Customize this workflow even further:

• Add email templates for different inquiry types
• Create multiple email responses based on the message content, such as sending pricing information for sales inquiries or technical documentation for support questions.
• Connect to your CRM system
• Automatically create new leads or contacts in tools like HubSpot, Salesforce, or Pipedrive when someone submits the form, keeping your sales pipeline updated.
• Set up automated follow-up sequences
• Schedule reminder emails or tasks to follow up with prospects who haven't responded after a certain time period.
• Store submissions in a database
• Save all form submissions to a Google Sheet or Airtable for tracking trends, analyzing common questions, and building a contact database over time.

You're in good company

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Merchant reviews 157

Avg. time saved per week 3.5 hrs

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