Slack Alerts for High-Risk Shopify Orders | Fraud Prevention

Receive Slack Alerts for High-Risk Shopify Orders

6 min setup
No coding required
Runs automatically

Safeguard your store from potential fraud by receiving instant Slack notifications for high-risk orders flagged by Shopify. This MESA workflow template sends an alert to your Slack channel whenever Shopify marks an order as high-risk, allowing you to review and take action promptly. Protect your business and customers by staying informed of suspicious activity in real-time.

How it works

5 steps to start receiving Slack notifications whenever Shopify flags an order as high-risk for fraud

Order Created

App connector: [Shopify](/content/apps/shopify/integrate "View Shopify integration page"/index.html)• Time to complete: 0 minutes (Auto-configured)

Why this matters: This trigger monitors your Shopify store 24/7 and instantly activates the workflow whenever a new order is placed, ensuring no potentially fraudulent orders slip through unnoticed.

Retrieve Shop

App connector: [Shopify](/content/apps/shopify/integrate "View Shopify integration page"/index.html)• Time to complete: 0 minutes (Auto-configured)

Why this matters: This step gets your store's domain information, which is essential for building the direct admin link that lets you quickly access flagged orders in your Shopify dashboard.

Get List of Order's Risks

App connector: [Shopify](/content/apps/shopify/integrate "View Shopify integration page"/index.html)• Time to complete: 0 minutes (Auto-configured)

Why this matters: This step retrieves Shopify's fraud analysis results for the specific order, providing the risk assessment data needed to determine if a Slack alert should be sent.

Filter: High-Risk Assessments Only

App connector: [Filter](/content/apps/filter/integrate "View Filter integration page"/index.html)• Time to complete: 0 minutes (Auto-configured)

Why this matters: This filtering step examines all fraud assessments and counts how many are marked as "HIGH" risk level, ensuring alerts are only sent for genuinely concerning orders.

Send Slack Alert

App connector: [Slack](/content/apps/slack/integrate "View Slack integration page"/index.html)• Time to complete: 2 minutes

Why this matters: This final action delivers an immediate Slack notification with order details and a direct link to review the suspicious transaction, enabling quick response to potential fraud.

Frequently asked questions

Can I customize which risk levels trigger notifications?

Yes, you can modify step 4 to filter for different risk levels. Change the filter condition from "HIGH" to "MEDIUM" or add multiple conditions to catch both HIGH and MEDIUM risk orders in the same workflow.

What happens if Shopify hasn't completed its fraud analysis when the order comes in?

The workflow will still run, but step 3 might return empty risk data if Shopify's fraud detection hasn't finished processing. Consider adding a delay step before the risk retrieval to give Shopify's systems time to complete their analysis.

Will I get notified about orders that are later marked as safe?

No, this workflow only triggers on initial order creation. If Shopify updates the risk assessment later (which can happen), you won't receive follow-up notifications about the risk level changes.

Make this template your own!

Customize this workflow even further: