# Get Discord Notifications When Customers Uninstall Your Shopify App 3 min setup No coding required Runs automatically Turn customer uninstalls into opportunities for learning and improvement. With this template, your team receives instant Discord notifications whenever someone uninstalls your app. By staying informed in real-time, you can quickly identify trends, follow up with users for feedback, and take proactive steps to reduce churn—keeping your product and customer experience moving forward. ## How it works 2 steps to start receiving Discord notifications when customers uninstall your Shopify app ### Customer Uninstalled App connector: [Mantle](/content/apps/mantle/integrate "View Mantle integration page"/index.html)• Time to complete: 0 minutes (Auto-configured) **Why this matters:** This trigger automatically detects when a customer uninstalls your Shopify app and initiates the notification workflow, giving you immediate awareness of churn events. This step monitors your Mantle-powered Shopify app for uninstall events and captures essential customer data including their name, email, shop domain, and Shopify plan details. The trigger activates instantly when an uninstall occurs, requiring no configuration from you. It automatically passes all the customer information to the Discord notification step, ensuring you have complete context about who uninstalled and when. ### Create Channel Message App connector: [Discord](/content/apps/discord/integrate "View Discord integration page"/index.html)• Time to complete: 2 minutes **Why this matters:** This step formats and delivers a comprehensive Discord notification with all relevant customer details, allowing you and your team to respond quickly to app uninstalls. This step sends a formatted message to your specified Discord channel containing the customer's name, email, shop URL, Shopify plan, and a direct link to their Mantle customer record. You need to configure the Channel ID field with your Discord channel's ID (right-click your Discord channel and select "Copy ID" to find this). The message includes clickable links to the customer's shop and their Mantle profile for quick access to additional details and potential re-engagement opportunities. ## Frequently asked questions ### Can I customize which team members get notified for different types of uninstalls? Yes, you can modify the Discord message to include role mentions like @support-team or @sales-team, or even create multiple notification steps that send to different channels based on customer characteristics like plan type or revenue. ### Will I get notifications for trial users who never converted to paid plans? This depends on how your Mantle integration is configured. The workflow triggers on any customer uninstall event that Mantle tracks, so if trial users are recorded as customers in your Mantle dashboard, you'll receive notifications when they uninstall. ### What happens if my Discord server is temporarily unavailable when an uninstall occurs? MESA will automatically retry sending the Discord message several times over a period of time. If the Discord API remains unavailable, the workflow will log the failure, but you won't lose the uninstall event data since it's still recorded in your Mantle dashboard. ## Make this template your own! Customize this workflow even further: - Set custom message formatting - Chain retention workflows - Filter by customer segments - Store uninstall data ## You're in good company Avg. App Store rating 4.9/5 Merchant reviews 157 Avg. time saved per week 3.5 hrs **"MESA has been a game changer for us. And, if you ever get stuck, their support team is always super helpful."** **"It's like Zapier but exactly designed for Shopify. I have been able to complete all the workflows that I've needed."** **"The MESA team has been amazing at helping us set up our automations. We would highly recommend this app!"**