# Email Customers When Their Package Status Is “In Transit”

4 min setup  
No coding required  
Runs automatically

Enhance customer satisfaction by automatically notifying them when their package status changes to “In Transit.” This MESA workflow template, integrated with Tracktor, sends an email update to customers, providing them with peace of mind and reducing “Where is my package?” inquiries. Keep customers informed and improve their experience with timely shipping updates.

## How it works

3 steps to  
start sending emails when packages reach "in transit" status

### Fulfillment Status is In Transit  
App connector: [Tracktor](/content/apps/tracktor/integrate "View Tracktor integration page"/index.html)• Time to complete: 0 minutes (Auto-configured)  
**Why this matters:** This trigger monitors all your shipments and starts the workflow whenever a package status changes to "in transit," ensuring customers get notified the moment their order begins moving toward them.

### Retrieve Order  
App connector: [Tracktor](/content/apps/tracktor/integrate "View Tracktor integration page"/index.html)• Time to complete: 1 minute  
**Why this matters:** This step fetches complete order details from the fulfillment data, giving you access to customer email addresses and order information needed to send personalized notifications.

### Send Email  
App connector: [Email](/content/apps/email/integrate "View Email  integration page"/index.html)• Time to complete: 2 minutes  
**Why this matters:** This step delivers the actual customer notification, using the retrieved order data to send a personalized email that keeps customers informed about their shipment progress.

## Frequently asked questions

### Will customers receive multiple emails if they have several items shipping separately?

Yes, this workflow triggers once per fulfillment, so if you split an order into multiple shipments, the customer will receive one email notification for each package that reaches "in transit" status.

### Can I customize the email template with my own branding and design?

The current setup sends plain text emails with basic customization. For branded HTML emails with logos and styling, you'd need to connect an email service like Mailgun or through MESA's email app.

### What happens if the order information can't be retrieved from Tracktor?

If the order retrieval step fails, the workflow will stop and won't send an email to avoid sending incomplete or incorrect information to customers. You'll receive an error notification to investigate the issue.

## Make this template your own!

Customize this workflow even further:  
- Add tracking numbers to emails  
- Send follow-up delivery confirmations  
- Create customer service tickets for shipping delays  
- Update customer tags for marketing segmentation

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4.9/5  
Merchant reviews  
157  
Avg. time saved per week  
3.5 hrs

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