Send Follow-Up Email for Negative Stamped.io Reviews | Template

Email Customers After Receiving a Negative Review on Stamped.io

Setup Overview

Quickly address customer concerns by sending a follow-up email when a negative review is submitted through Stamped.io. This MESA workflow template automates the outreach process, allowing you to promptly engage with dissatisfied customers to understand their feedback and work toward a resolution. Save time on manual follow-ups and focus on turning negative experiences into positive outcomes.

Steps

1. Review Created

Filter: Rating Is 3 Stars or Below
Delay

2. How it works

4 steps to start sending personalized emails when customers leave negative reviews

Step 1: Review Created

Why this matters: This step monitors your Stamped.io account for new reviews and kicks off the workflow whenever a customer submits feedback.
You'll need to install the webhook URL that MESA provides into your Stamped.io dashboard under webhook settings. This creates a direct connection between Stamped.io and MESA, so every time someone leaves a review, the workflow receives the review data including the rating, customer email, reviewer name, and review content. Once configured, this step runs automatically and passes all review information to the next step for filtering.

Step 2: Filter: Rating Is 3 Stars or Below

Why this matters: This step ensures you only reach out to customers who left ratings of 3 stars or lower, preventing you from accidentally sending service recovery emails to happy customers.
The filter automatically checks each review's rating and only allows reviews with 3 stars or fewer to continue through the workflow. Reviews with 4 or 5 stars get stopped here and won't trigger any emails.

Step 3: Delay

Why this matters: This step waits 1 hour before sending the email, giving you time to respond to the review directly or handle any immediate customer service issues before the automated outreach.

Step 4: Send Follow-Up Email to Reviewer

Why this matters: This step delivers a personalized email to the reviewer using their name and email address from the review data, opening a direct line of communication for service recovery.

Frequently asked questions

What happens if a customer doesn't have an email address in their Stamped.io review?

The workflow will skip the email step for reviews without email addresses. You can add a condition step to handle these cases differently, like creating an internal task to manually research the customer's contact information.

Can I send different email templates based on the star rating (1-star vs 3-star)?

Yes, you can add additional filter steps to create separate paths for different rating levels. For example, 1-star reviews might get a more urgent, manager-level email while 3-star reviews get a standard service recovery message.

Will this send emails for reviews on all my products or can I limit it to specific items?

The current setup sends emails for all negative reviews. You can add product-specific filters by checking the product information in the review data and only proceeding if it matches certain product IDs or categories you want to monitor closely.

Ready to start sending personalized emails when customers leave negative reviews?

Get setup in 6 minutes. Start with this template — It's free!