# Send Discord Message for Purchases of Infinite Options Products

4 min setup  
No coding required  
Runs automatically  
Keep your team in the loop by automatically sending a Discord message when a product with Infinite Options and specific details, such as “Special_Notes,” is purchased. This MESA workflow template notifies your team in real-time, making it easy to coordinate special handling and stay updated on orders with important customizations. Enhance teamwork and improve order accuracy with automated notifications.

## How it works

3 steps to  
get Discord notifications when customers purchase products with customizations

### Order Created

App connector: [Infinite Options](/content/apps/infiniteoptions/integrate "View Infinite Options integration page"/index.html)• Time to complete: 1 minute  
**Why this matters:** This trigger monitors your store for new orders containing Infinite Options products and starts the workflow automatically when customers complete purchases with customized items.

### Retrieve Shop

App connector: [Shopify](/content/apps/shopify/integrate "View Shopify integration page"/index.html)• Time to complete: 0 minutes (Auto-configured)  
**Why this matters:** This step automatically pulls your store's basic information to build the correct admin URL format for your Discord notifications, ensuring team members can quickly access order details.

### Create Channel Message

App connector: [Discord](/content/apps/discord/integrate "View Discord integration page"/index.html)• Time to complete: 2 minutes  
**Why this matters:** This step sends a formatted notification to your Discord channel with the order number and a direct link to view the full order details in Shopify admin.

## Frequently asked questions

### What happens if I change my Discord channel after setting this up?

You'll need to update the Channel ID in the workflow settings. Copy the new channel ID from Discord and paste it into the "Create Channel Message" step configuration, then save and reactivate the workflow.

### Will this work with all Infinite Options field types?

Yes, the workflow captures any custom option field from Infinite Options including text boxes, dropdowns, checkboxes, and file uploads. You specify which field to track in the trigger configuration.

### Can I customize the Discord message format?

Absolutely. In the "Create Channel Message" step, you can edit the message content to include additional order details, custom formatting, or even mentions to notify specific team members when certain conditions are met.

## Make this template your own!

Customize this workflow even further:

- Filter by specific product types
- Add conditions to only send notifications for high-value items, new product launches, or orders from VIP customers.
- Create different messages for different channels
- Add customer segmentation data
- Connect to inventory management

## You're in good company

Avg. App Store rating

4.9/5  
Merchant reviews

157  
Avg. time saved per week

3.5 hrs  
"MESA has been a game changer for us. And, if you ever get stuck, their support team is always super helpful."

**PetFriendly**

"It's like Zapier but exactly designed for Shopify. I have been able to complete all the workflows that I've needed."

**Zailys**

"The MESA team has been amazing at helping us set up our automations. We would highly recommend this app!"

**Rothy's**

## Ready to get Discord notifications when customers purchase products with customizations?

7-day free trial • 4 min setup • Cancel anytime  
Need help? Our automation experts will help you personalize this workflow for free.