# Cancel High-Risk Orders and Notify Customer 6 min setup No coding required Runs automatically Protect your store from fraud with automatic cancellation of high-risk orders, powered by Shopify's fraud detection algorithm. This MESA workflow template cancels flagged orders, sends a cancellation email to the customer, and notifies the store owner to ensure accurate inventory management. Gain peace of mind by proactively addressing fraudulent transactions without manual intervention. ## How it works 5 steps to start automatically protecting your store from fraudulent orders ### Order Created App connector: [Shopify](/content/apps/shopify/integrate "View Shopify integration page"/index.html) • Time to complete: 0 minutes (Auto-configured) **Why this matters:** This trigger captures every new order as it happens, giving you the fastest possible response time to identify and handle potentially fraudulent purchases before they can impact your business. This step automatically monitors your Shopify store and triggers the workflow whenever a customer completes a purchase. The trigger captures all order details including customer information, payment method, shipping address, and order contents. No configuration is needed - it runs continuously in the background and passes the complete order data to the next step for fraud analysis. ### Get List of Order's Risks App connector: [Shopify](/content/apps/shopify/integrate "View Shopify integration page"/index.html) • Time to complete: 0 minutes (Auto-configured) **Why this matters:** This step retrieves Shopify's built-in fraud analysis results, which use advanced algorithms to evaluate factors like payment patterns, shipping addresses, and customer behavior to determine if an order should be canceled. This step automatically queries Shopify's fraud detection system to get all risk assessments associated with the new order. Shopify analyzes dozens of fraud indicators and returns a recommendation (like "CANCEL", "INVESTIGATE", or "ACCEPT") along with detailed risk scores. The step processes this data and makes it available for the filter condition in the next step, requiring no user configuration. ### Filter: Cancel Recommendations Only App connector: [Filter](/content/apps/filter/integrate "View Filter integration page"/index.html) • Time to complete: 0 minutes (Auto-configured) **Why this matters:** This filter ensures only genuinely high-risk orders get automatically canceled, preventing false positives that could unnecessarily reject legitimate customers and hurt your sales. This step evaluates the fraud recommendation from Shopify's risk analysis and only allows the workflow to continue if the recommendation equals "CANCEL". Orders marked as "INVESTIGATE" or "ACCEPT" will stop here and proceed through your normal fulfillment process. The filter acts as a safety gate, ensuring only orders with the highest fraud confidence levels trigger automatic cancellation and customer notification. ### Cancel Order App connector: [Shopify](/content/apps/shopify/integrate "View Shopify integration page"/index.html) • Time to complete: 0 minutes (Auto-configured) **Why this matters:** This step immediately cancels the high-risk order and restocks inventory while automatically sending a professional cancellation email to the customer, preventing fraud losses while maintaining good customer service. This step cancels the flagged order in Shopify with the reason set to "fraud" and enables email notification to the customer. The cancellation immediately stops payment processing, restocks all items back to available inventory, and sends an automated email explaining the cancellation. The system processes the cancellation and makes the updated order status available for the final notification step. ### Send Cancellation Email to Store Owner App connector: [Email](/content/apps/email/integrate "View Email integration page"/index.html) • Time to complete: 2 minutes **Why this matters:** This notification keeps you informed about every automatic cancellation so you can monitor fraud patterns, verify the system is working correctly, and manually review edge cases if needed. This step sends you an email notification whenever an order gets automatically canceled for fraud risk. The email includes the order number, links directly to the canceled order in your Shopify admin for easy review, and confirms that inventory was restocked and the customer was notified. The notification goes to your shop's primary email address and provides all the context you need to track fraud prevention activity. ## Frequently asked questions ### What types of orders will this workflow automatically cancel? Only orders where Shopify's fraud analysis returns a "CANCEL" recommendation get automatically processed. This typically includes orders with stolen payment methods, suspicious shipping patterns, or other high-confidence fraud indicators that Shopify's algorithms detect. ### Can I customize which fraud risk levels trigger automatic cancellation? Yes, you can modify the Filter step to respond to different risk recommendations. For example, you could change it to also auto-cancel orders marked as "INVESTIGATE" if you prefer a more aggressive fraud prevention approach, though this may increase false positives. ### What happens to inventory and payments when an order gets canceled? The Cancel Order step automatically restocks all items back to available inventory and stops payment processing. If payment was already captured, Shopify will initiate a refund according to your payment gateway's process, typically within 3-5 business days. ## Make this template your own! Customize this workflow even further: - Add order tags for tracking - Create customer segments for analysis - Set up Slack notifications for immediate alerts - Store fraud data in tables for reporting ## You're in good company Avg. App Store rating: 4.9/5 Merchant reviews: 157 Avg. time saved per week: 3.5 hrs "MESA has been a game changer for us. And, if you ever get stuck, their support team is always super helpful." **PetFriendly** "It's like Zapier but exactly designed for Shopify. I have been able to complete all the workflows that I've needed." **Zailys** "The MESA team has been amazing at helping us set up our automations. We would highly recommend this app!" **Rothy's**