Include a Free Product in Customer Recharge Orders

3 min setup
No coding required
Runs automatically

Show appreciation for loyal customers by adding a complimentary product to their Recharge orders. This MESA workflow template adds a one-time free product to a customer’s upcoming Recharge order after it’s created, boosting brand loyalty and customer satisfaction. Ideal for merchants using the Shopify-hosted checkout version of Recharge, this workflow offers a seamless way to reward repeat customers.

How it works

2 steps to start automatically adding free products to customer subscription orders from Recharge

Order Created

App connector: [Recharge](/content/apps/recharge/integrate "View Recharge integration page"/index.html)• Time to complete: 0 minutes (Auto-configured)

Why this matters: This trigger monitors all new orders coming from Recharge and kicks off the workflow whenever a subscription order is processed, ensuring every qualifying order gets the free product added automatically.

This step activates whenever Recharge creates a new order in your system. The trigger captures essential order information like the external order ID that connects to your Shopify store, customer details, and order timing. No configuration is needed since MESA automatically monitors your Recharge webhook events. The captured order data gets passed to the next step so the free product can be added to the correct Shopify order.

Add Line Item to Order

App connector: [Shopify](/content/apps/shopify/integrate "View Shopify integration page"/index.html)• Time to complete: 2 minutes

Why this matters: This action adds the free product directly to the Shopify order using the order ID from Recharge, applying a 100% discount so customers receive it at no charge while maintaining proper inventory tracking.

This step connects to your Shopify store and adds a line item to the order that was just created by Recharge. You'll need to configure the "What is the free product that will be added to the order?" field with your product ID, and the "What is the variant of the free product?" field with the specific variant ID you want to include. The workflow automatically sets the quantity to 1, applies a 100% percentage discount, allows duplicate products if the same item is already in the order, and prevents sending notification emails to customers about this addition. You can find product and variant IDs in your Shopify admin under Products.

Frequently asked questions

Will this add free products to every single Recharge order?

Yes, as currently configured, this workflow adds the free product to all new Recharge orders. To make it more selective, you can add a Filter step after the trigger to only include orders that meet specific criteria like minimum order value, specific products, or customer tags.

What happens if the free product is out of stock?

The workflow will still attempt to add the line item, but Shopify will handle the out-of-stock scenario according to your store's inventory policies. Consider adding a step to check inventory levels first, or set up notifications when free product inventory runs low.

Can I add different free products based on what customers ordered?

Absolutely. You can add conditional logic steps that check the order contents and choose different free products accordingly. For example, skincare customers might get a moisturizer sample while supplement customers receive a different product entirely.

Make this template your own!

Customize this workflow even further:

• Add conditions for specific products
• Set up filters to only add free products when customers order certain items, subscription tiers, or reach minimum order values.
• Include multiple free products
• Extend the workflow to add different free samples based on order contents, customer segments, or seasonal promotions.
• Send custom notifications
• Add email or SMS steps to personally thank customers for their loyalty and highlight the free product they're receiving.
• Track promotional performance
• Connect to Google Sheets or analytics tools to monitor which free products drive the most engagement and subscription retention.

You're in good company

Avg. App Store rating

4.9/5

Merchant reviews

157

Avg. time saved per week

3.5 hrs

"MESA has been a game changer for us. And, if you ever get stuck, their support team is always super helpful."

• PetFriendly

"It's like Zapier but exactly designed for Shopify. I have been able to complete all the workflows that I've needed."

• Zailys

"The MESA team has been amazing at helping us set up our automations. We would highly recommend this app!"

• Rothy's