Add a Free Product to First-Time Recharge Subscription Orders

4 min setup

No coding required

Runs automatically

Make a lasting impression on new customers by including a free product in their first Recharge subscription order. This MESA workflow template automatically adds a complimentary item to their first order, showing appreciation and encouraging loyalty. Start your customer relationships on a positive note with a thoughtful gesture that can lead to repeat business.

How it works

3 steps to automatically add a free product to your customers' first subscription orders through Recharge

Order Created

App connector: [Recharge](/content/apps/recharge/integrate "View Recharge integration page"/index.html)• Time to complete: 0 minutes (Auto-configured)

Why this matters: This trigger monitors all new orders created in Recharge and starts the workflow whenever a customer places a subscription order, ensuring no first-time orders are missed.

Filter by Order Count of Subscription

App connector: [Filter](/content/apps/filter/integrate "View Filter integration page"/index.html)• Time to complete: 1 minute

Why this matters: This filter prevents the free product from being added to repeat orders by checking if the customer has reached the specified order threshold (typically their first order).

Add Line Item to Order

App connector: [Shopify](/content/apps/shopify/integrate "View Shopify integration page"/index.html)• Time to complete: 2 minutes

Why this matters: This action adds your chosen free product directly to the qualifying order with a 100% discount, automatically fulfilling your promotional promise without manual intervention.

Frequently asked questions

Will this add free products to renewal orders or only the first order?

By default, this workflow only triggers on the customer's very first subscription order (when the order count is 1). Renewal orders won't receive the free product unless you modify the order count filter to a higher number.

What happens if the free product is out of stock when someone places their first order?

The workflow will attempt to add the out-of-stock product to the order, which may cause the order to be placed on hold depending on your Shopify inventory settings. Consider adding inventory checks or having backup free products available.

Can I set different free products for different subscription types or customer segments?

Not with this basic template, but you can extend it by adding conditional steps that check subscription product types, customer tags, or order values to determine which free product to add based on your specific criteria.

Make this template your own!

Customize this workflow even further:

• Add conditional free products
• Include personalized email notifications
• Create customer loyalty tracking
• Set up inventory monitoring

You're in good company

Avg. App Store rating: 4.9/5

Merchant reviews: 157

Avg. time saved per week: 3.5 hrs

Ready to automatically add a free product to your customers' first subscription orders through Recharge?

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