# Fulfillment operations automation

Automate shipping notifications, tracking updates, returns processing, and exception handling

Keep customers informed • Reduce support tickets • Streamline operations

Trusted by 1,000+ of Shopify merchants

## Fewer support tickets, happier customers, less manual work

### Automated tracking

Automatically send tracking information to customers when orders ship and update them on delivery status

### Exception handling

Detect shipping delays, exceptions, and issues automatically and alert your team for quick resolution

### Returns processing

Automate return authorization, inventory updates, refund processing, and customer notifications

- Delayed customer notifications and updates
- Increased support ticket volume and inquiries
- Manual tracking updates and status checks
- Inefficient returns processing and handling

## Popular fulfillment operations workflows

Get started with these customizable workflow templates

#### [Tag Shopify POS Orders](/content/templates/tag-shopify-pos-orders/index.html)

#### [Fulfill Shopify Line Items by SKU](/content/templates/auto-fulfill-shopify-line-items-by-sku/index.html)

#### [Tag Orders with the Weather Forecast](/content/templates/tag-orders-with-weather-forecast/index.html)

#### [Tag Shopify Orders with Fulfillment Status Updates](/content/templates/tag-shopify-orders-with-fulfillment-status/index.html)

#### [Export Delivered Order and Fulfillment Details to Google Sheets](/content/templates/export-delivered-order-fulfillment-to-google-sheets/index.html)

#### [Delay Custom Order Status Updates and Notify Customers When Ready](/content/templates/delay-custom-order-status-updates-shopify/index.html)

#### [Fulfill Non-Shipping Line Items in Shopify Orders](/content/templates/auto-fulfill-non-shipping-line-items-shopify/index.html)

#### [Tag Shopify Orders with Expedited Shipping and Notify Team](/content/templates/tag-expedited-shipping-orders-shopify/index.html)

## Built-in tools make this possible

Unlike platforms that charge extra for features, MESA includes everything you need:

**Package Tracking**\
\
Monitor and track shipments from multiple carriers\
Learn more → [Link](/content/tools/package-tracking/index.html)

**Webhook**\
\
Receive and process incoming requests from services\
Learn more → [Link](/content/tools/webhook/index.html)

**API**\
\
Make REST calls to connect external services\
Learn more → [Link](/content/tools/api/index.html)

**Email**\
\
Send branded messages to customers or team\
Learn more → [Link](/content/tools/email/index.html)

**Paths**\
\
Create branching logic based on different conditions\
Learn more → [Link](/content/tools/paths/index.html)

**Data**\
\
Store and query information in PostgreSQL database\
Learn more → [Link](/content/tools/data/index.html)

## Get started in minutes

1. ### Choose a template

Browse 300+ pre-built fulfillment workflows

2. ### Customize (optional)

Adjust to match your exact process

3. ### Enable & Test

Test with real orders, then go live

## Perfect for:

### High-volume shippers

Keep customers informed with automated tracking updates

### 3PL & fulfillment centers

Streamline operations and reduce support ticket volume

### Returns-heavy stores

Automate return processing and exception handling

## Why choose MESA for fulfillment operations?

|  | MESA | Manual tracking checks | Carrier limitations |
|---|---|---|---|
| Real-time updates | ✓ | ✗ | Limited |
| Automated notifications | ✓ | ✗ | ✗ |
| Exception handling | ✓ | ✗ | ✗ |
| Returns automation | ✓ | ✗ | ✗ |
| Multi-carrier support | ✓ | Manual | ✗ |
| Custom logic | ✓ | ✗ | ✗ |

## Common questions

### How do I send tracking info automatically?

### Can I handle shipping exceptions automatically?

### Does this work with my 3PL or fulfillment center?

### How do I automate returns processing?

### Can I track multiple carriers?

## Start automating fulfillment today

7-day free trial • 50+ templates included

Need help? Our automation experts will build your first workflow free. [Contact support](/content/support/index.html)

MESA AI assistant

Describe your task...

You've known what your store should be doing. Now it can. Describe the task then MESA handles it from there.