# Customer experience automation

Turn order events into personalized customer experiences that drive loyalty and repeat purchases

Automate post-purchase sequences • Increase lifetime value • Personalize at scale

Trusted by 1,000+ of Shopify merchants

## Automation that feels personal—not automated

### Post-purchase sequences

Automatically send welcome emails, order confirmations, shipping updates, and review requests at the perfect time

### Personalized messaging

Use AI and customer data to create personalized messages that feel one-to-one, not automated

### Win-back campaigns

Re-engage inactive customers with targeted offers, birthday discounts, and reorder reminders

- Missed opportunities for post-purchase engagement
- Inconsistent customer experiences across touchpoints
- Low review and feedback rates from customers
- Time wasted on repetitive emails and messages

## Popular customer experience workflows

Get started with these customizable workflow templates

#### [Send a Thank-You Postcard When a Shopify Order is Delivered](/content/templates/send-thank-you-postcard-when-shopify-order-delivered/index.html)

#### [Reward Customers with a $20 Gift Card for Orders Over $100](/content/templates/send-gift-card-for-orders-over-100/index.html)

#### [Generate Unique Discount Codes for New Shopify Customers on Specific Products](/content/templates/create-unique-discount-code-for-new-customers-specific-product/index.html)

#### [Send SMS Notification to Customers Upon Order Delivery](/content/templates/send-sms-to-customer-on-order-delivery/index.html)

#### [Add a Free Product to First-Time Customer Orders in Shopify](/content/templates/add-free-product-to-first-time-shopify-order/index.html)

#### [Send Stamped.io Review Request After Order Delivery](/content/templates/send-stamped-io-review-request-after-order-delivery/index.html)

#### [Approve Thank-You Emails Before Sending to Customers](/content/templates/approve-thank-you-emails-before-sending/index.html)

#### [Record Customer Birthdays in Shopify Notes](/content/templates/record-customer-birthday-in-shopify-notes/index.html)

## Built-in tools make this possible

Unlike platforms that charge extra for features, MESA includes everything you need:

- **Email**: Send branded messages to customers or team
- **SMS**: Send text messages to customers via phone
- **Delay**: Wait for time period or schedule later
- **AI**: Add AI intelligence to start or improve your workflows
- **Data**: Store and query information in PostgreSQL database
- **Schedule**: Trigger actions automatically on time-based intervals

## Get started in minutes

1. **Choose a template**: Browse 300+ pre-built customer experience workflows
2. **Customize (optional)**: Adjust to match your exact process
3. **Enable & Test**: Test with real orders, then go live

## Perfect for:

### Ecommerce brands

Create personalized post-purchase experiences that drive loyalty

### Review-focused stores

Automate review requests and feedback collection at scale

### Retention teams

Re-engage customers with win-back campaigns and personalized offers

## Why choose MESA for customer experience?

|  | MESA | Email marketing platforms | Shopify Email |
| --- | --- | --- | --- |
| Triggered by events | ✓ | Limited | Limited |
| Multi-channel (Email + SMS) | ✓ | ✗ | ✗ |
| AI personalization | ✓ | $$$ | ✗ |
| Complex logic | ✓ | Limited | ✗ |
| Order data access | ✓ | Limited | ✓ |
| Included in price | ✓ | $$$ | ✓ |

## Common questions

### How do I send review requests after delivery?

### Can I personalize messages with AI?

### Does this work with my email service provider?

### How do I time communications perfectly?

### Can I create multi-step sequences?

## Start automating customer experience today

7-day free trial • 50+ templates included

Need help? Our automation experts will build your first workflow free. [Contact support](/content/support/index.html)

MESA AI assistant

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