plans and billing.md

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Plans & Billing

MESA billing basics

Common terms associated with MESA billing:

Selecting a MESA plan

There are several MESA plans to select from, depending on how you plan to use automation. To help you find a plan that is perfect for your needs, consider the following when making a selection:

Can I downgrade my plan?

You can change your plan at any time during the billing period from the "Account" section located in the top right of the MESA dashboard. You will only be charged for the days in which the plan was active. Learn more about changing your plan.

7-Day plan trials

Discover the power of MESA with a free trial—experience it firsthand before you commit. The Basic, Flex, Pro, and Unlimited plans offer a free 7-day trial. Your trial begins as soon as you select one of these plans. During your trial, you’ll have access to all of the features that come with your plan. You can upgrade, downgrade, or cancel anytime during your trial. At the end of your 7-day trial, your billing will begin.

👋 If you downgrade your plan and you have workflows enabled, you may be asked to turn these off before continuing with your plan downgrade, depending on which features are and are not supported with your new plan.

Need more time with your trial? We understand. Request a trial extension by emailing our support team at contact@getmesa.com

Premium tasks

Actions associated with Email, SMS, Image, Weather, and AI are Premium tasks because we incur the cost of these. We limit the number of Premium tasks we provide for free to protect ourselves from malicious behavior.

How many Premium task credits come with my plan?

What happens if I use all of my Premium task credits?

Your workflows and Premium actions will continue to run and perform as expected, but each additional Premium task will cost $0.02 until you upgrade your MESA plan or your monthly billing interval rolls over.

Number of tasks

The Basic, Flex, and Pro plans include a set number of tasks that are included with your plan. Once you reach your plan limit, you will begin to incur charges for additional tasks. If your overages reach the base price of the next highest plan, you will automatically be upgraded to align your activity with the increase in tasks.

👋 The Unlimited plan offers unlimited non-premium tasks! Consider this plan if you want to run several workflows without worrying about the number of tasks running.

Delays in a workflow

Using the Delay step allows you to delay or pause a workflow before it proceeds to a subsequent step. Delays can be set in minutes, hours, days, weeks, or months. Your MESA billing plan determines the minimum and maximum length of your delay.

Account status

See which plan you’re on and manage your account details.

Changing your MESA plan

You can upgrade or downgrade your MESA plan at any time.

Annual vs. monthly billing

You can select a monthly or annual payment option for MESA. This choice affects both the amount and timing of your billing intervals:

Usage charges

Usage charges apply to all monthly and annual plans. If you exceed your plan limits, your workflows will continue running, but additional tasks will incur a per-task charge. You have three options to address overages:

  1. Upgrade your plan
  2. Wait for your monthly task limit to reset
  3. Reach overage costs equivalent to the next plan's base price, at which point your plan will automatically upgrade, resetting your task limits.

Usage charges are different for non-premium and premium tasks:

{% hint style="info" %} Non-premium task usage charges are not applicable on the Unlimited plan. {% endhint %}

Changing your spending limit

If you've installed MESA via Shopify, you can set your spending limit within Shopify by taking the following steps:

  1. In your Shopify admin, go to Settings → Apps and sales channels.
  2. Find MESA, click the … menu, then select View details.
  3. Under Billing and usage charges, click Usage charges.
  4. In New app spending limit, enter your new amount.
  5. Check the acknowledgment box and click Set limit.

This raises the maximum amount Shopify allows MESA to bill.

Running a Time Travel

Time Travel tasks adhere to the same usage limits as if a workflow was actually running. If the total Time Travel exceeds your plan limit, you can accept overage charges or upgrade your plan to receive more tasks.

MESA support

Our MESA support team can assist you if you have questions, need help dialing in a workflow, or would like help creating a workflow from scratch. In addition to reaching out to our MESA support team for general questions and inquiries, we offer several other support options based on the level of service you need.

Support offerings

Development stores

MESA has a free plan with 500 non-premium tasks per month for Shopify stores that are used exclusively for development or testing without any customer traffic. Afterward, you will need to select a plan to continue using MESA.