# Shopify Customer API Known Issue

Shopify currently has a known issue with their [Customer API](https://shopify.dev/docs/api/admin-rest/2024-01/resources/customer#resource-object) that doesn't consistently reflect the most up-to-date information for a Customer's Order related info. This issue typically affects the Customer `orders_count` variable in workflows and will (sometimes) cause issues with workflows that filter for a Customer's order count to proceed to the next step.

If you have a workflow that relies on a Customer's order count, please note that there may be times where this issue affects the automation from accurately processing a workflow. You can find more information on this issue in this Shopify Forum discussion: [Customer Order Related Fields Out-of-Date](https://community.shopify.com/c/customers-discounts-and-orders/customer-order-related-fields-such-as-orders-count-total-spent/td-p/2158360)

[Previous Error Codes](https://docs.getmesa.com/connect/shopify/technical-notes/error-codes)  
[Next Accuracy of Count Products Action](https://docs.getmesa.com/connect/shopify/technical-notes/accuracy-of-count-products-action)

Last updated 1 year ago