This tutorial will show how to start a return in Shopify using [Forms by MESA](/content/apps/shopify/integrate/form/index.html) in just a few quick steps. We'll set up a form to add on your tracking page or a customer's Order History page.

#### Start with this workflow template:

Click on the first step in the template, **Form**.

You can customize the pre-built form provided, or just copy the HTML code from the **Open Form Builder** builder, to use on any page on your website.

The pre-build form is setup to capture the following customer details:

- Order ID
- Reason for Return

Once your form is set up, click the **Get Code** tab and click the **Copy all code** button on the bottom left.

Next, paste the **Form code** into a page on your store which requires the customer to be logged in and also has order details. This will allow the **Form code** to capture the **Customer ID** and **Order ID** as hidden form fields.

For this example, we'll place it on the customer order pages.

Underneath your Sales Channels in the left column, click **Online Store**, select your **Current Theme**, then click **Edit Code** in the **Actions** drop-down menu.

Under **Templates** click **customers/order.liquid** and paste your **Form code** anywhere you'd like it to appear on the page.

Your form will look something like this on your customer account pages. Don't forget to click the **Save** button in the upper right corner.

Navigate back to your workflow in the MESA Dashboard and click the next step, **Shopify Retrieve Order**. Your store's credentials should already be populated and **Shopify App Configuration** populated with the correct token.

You're now ready to receive **Return Order** requests, so what's next?

How can you effectively track these types of requests?

In the next step, we'll show you how to **add A row to any Google Sheet** of your choosing. You'll need to add your **Existing Credentials** from the drop-down menu and also assign which spreadsheet you'd like to populate.

_Note: If you don't have an existing Google Sheets credential, you'll need to create one._

Below the Google Sheet App Configuration, you'll also see where the Return Order form is mapping to on your **Google Sheet**.

Let's extend things further and use MESA to notify your customers via built-in app, **Email by MESA**.

In this step, the recipient's email address from Shopify is retrieved with their order name. You also have the ability to tailor a customer message in the body of the email.

You could also Slack a message to your team with these details.

First, you'll need to [add a new Slack App](https://api.slack.com/authentication/basics) and then create an incoming [webhook URL](https://slack.com/help/articles/115005265063-Incoming-webhooks-for-Slack). You'll then need to copy the webhook URL from your Slack app and paste it back into the Slack step in the MESA workflow. Click the green **Add Credential** button.

_Note: If you don't have an existing Slack credential, you'll need to create one._

### Last Step: The most important

Once complete, scroll back up to the top of the page and click the **Enable** button in the top right-hand corner.

### Workflow Wrap Up

Now you're ready to start a return with Forms by MESA, with some commonly used examples to try out. Every step in the workflow is 100% customizable. Change an event, add a step before/after or adjust the default settings.