Offering customizable products is a great way to improve your margins, [stay competitive](http://www.entrepreneurhideout.com/innovation/mass-customization-drive-consumer-demand/) against e-commerce giants, and generate a positive customer experience. However, communicating custom orders to a production team can be a challenge and introduce errors. A better approach is to [turn your repeatable process into a workflow](https://apps.shopify.com/mesa) that can run automatically.

In this tutorial, we'll use MESA to email each order that contains a product customized with [Infinite Options](https://apps.shopify.com/custom-options) over to your manufacturing team as they come in.

### Step 1: Set Up Your Workflow

We start this automation with selecting "Infinite Options" from the _Connect This…_ menu, followed by "Order Created" in the _When this happens…_ dropdowns. In the _With this one…_ menu, we’ll select "Email" as our output.

Click _Make My Automation_. You’ll now see this:

The following details will vary based on how your product options are set up and which ones require custom work.

For this example, let's use a wine glass that can have unique sayings printed on it. My saying’s field name in Infinite Options’ backend is `infinite_options_1`. I will not be using multiple fields to pull my items into this workflow, but you certainly could.

### Step 2: Target New Orders

Within the order trigger, we must specify that we only want orders with a particular field to trigger the workflow. So in the _Infinite Options Field Name_ section, we will write the backend name of that field. In my case, that is `infinite_options_1`. If you have more than one field name, you can delineate them with commas.

### Step 3: Find Orders With Custom Line Items

To ensure that we will only be sending the manufacturing team these custom products, we’re going to add a filter beneath the trigger. So click the **Add Step** button and select _MESA Filter_. We will place `{{infiniteoptions_order.order.line_items[0].properties[0].name}}` in the first box. Then we will select _Equals_ from the dropdown list. Finally, we will place that field name, `infinite_options_1`, in the final box.

Now MESA will be sure to weed out any orders not fitting that description.

### Step 4: Send Email

Finally, all we need to do is write the email. You can add dynamic tokens into the recipient, subject line, and/or message using the _Insert_ dropdown menus. You can also use static text.

### Workflow Wrap-up

You can alter this or any other workflow to connect to any app you're using to provide order customizations.