❄️✨ Welcome to the first MESA Field Notes of the new year! This January, our team has been hard at work delivering fresh updates, smarter automations, and seamless improvements to help you start the year strong. No fluff—just the tools you need to keep things running smoothly.

Here’s what’s new this month:

## Featured automation: Weekly Ticket Summary for Gorgias

This automation takes the hassle out of tracking closed support tickets in [Gorgias](/content/apps/gorgias/integrate/index.html). Every time a ticket is resolved, it’s saved to a database automatically—no manual logging needed. At the end of the week, you’ll get a summary of all closed tickets in one place, so you can stay on top of support trends without digging through past conversations. Simple, hands-free, and one less thing to worry about.

## 3 new Discord workflows

These automations keep your team in the loop by sending important Shopify updates straight to [Discord](/content/apps/discord/integrate/index.html). Get instant alerts when a product goes out of stock, inventory runs low, or a high-risk order comes in—so you can take action fast without constantly checking Shopify.

## 5 new templates

New year, new [automations](/content/templates/index.html)!

## 🎵 Playlist: Dealer's Choice

Let's get these 2025 ecomm stacks! Here's your January playlist.

ShopPad Jan '25 Playlist - MESA \| Spotify

[Play on Spotify](https://open.spotify.com/playlist/246eE1E4jA1SwcpnKmnmYJ?go=1&sp_cid=e6c63384cf5bcdce026115f5c611611b&utm_source=embed_player_p&utm_medium=desktop "Play on Spotify")

# [ShopPad Jan '25 Playlist](https://open.spotify.com/playlist/246eE1E4jA1SwcpnKmnmYJ?go=1&sp_cid=e6c63384cf5bcdce026115f5c611611b&utm_source=embed_player_p&utm_medium=desktop)

01. 1

### What Now

#### EBrittany Howard

03:46

02. 2

### Westside

#### EKAYTRAMINÉ, Aminé, KAYTRANADA

02:24

03. 3

### Sonder

#### Barry Can't Swim

03:01

04. 4

### Redlight

#### Swedish House Mafia, Sting

04:02

05. 5

### Midnight Ride

#### Orville Peck, Kylie Minogue, Diplo

03:31

06. 6

### em2500 M253X \[London 03.06.17\]

#### Aphex Twin

01:52

07. 7

### 808

#### TOKiMONSTA

02:01

08. 8

### POP POP POP (feat. Danny Brown)

#### IDLES, Danny Brown

03:20

09. 9

### DEATH ROLL

#### EDoechii

02:19

10. 10

### U Should Not Be Doing That

#### EAmyl and The Sniffers

03:26

11. 11

### I Fink U Freeky

#### EDie Antwoord

04:40

12. 12

### Like The End

#### James Blake

05:19

13. 13

### MY EYES

#### ETravis Scott

04:11

14. 14

### Far From Any Road

#### The Handsome Family

02:46

15. 15

### Bee Gees - A COLORS ENCORE

#### EOG Keemo, Levin Liam

03:23

16. 16

### Wonderful Nothing

#### EGlass Animals

04:24

17. 17

### Crazy - Single Version

#### Patsy Cline, The Jordanaires

02:44

18. 18

### luther (with sza)

#### Kendrick Lamar, SZA

02:57

19. 19

### The Noose of Jah City

#### King Krule

04:01

20. 20

### His Rope

#### Burial, Four Tet, Thom Yorke

05:32

- [Play on Spotify](https://open.spotify.com/playlist/246eE1E4jA1SwcpnKmnmYJ?go=1&sp_cid=e6c63384cf5bcdce026115f5c611611b&utm_source=embed_player_p&utm_medium=desktop)

What to do next…  
The fastest way to automate anything is to start with a single task.

1. [Chat with MESA's AI assistant](/content/ai/index.html): The fastest way to build any workflow  
2. [Contact our experts](/content/support/index.html): our customer success team can answer any question  
3. [Submit your feedback](https://docs.google.com/forms/d/e/1FAIpQLSdmn2HRa-_TOFPHzvbRhB4Xp7bdKrxA2BKOpLs4HxmKZZJxwA/viewform): 2-minute survey that guides new features

Written by

[Jen Sparks](https://www.linkedin.com/in/jenodonnell/)

Has been building Shopify apps and ecommerce products since 2012. Self-proclaimed, corgi queen and a vegetarian master chef.