# Connect Weather to Zendesk and automate your tasks

## Why integrate Weather with Zendesk
The Weather to Zendesk integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Show the right products for today's weather
When a customer event fires, MESA checks the weather at their location and surfaces matching products or updates visibility to reflect it. Cold snap? Surface your warmest gear. Heatwave? Lead with cooling.

### Alert customers to weather-related shipping delays
Before an order ships, MESA checks the forecast at the delivery address. If severe weather is expected, your team gets an alert — or the customer receives a proactive heads-up — before the package moves.

### Trigger promotions when conditions are right
When weather in your target market hits a threshold — temperature drop, incoming storm, or heatwave — MESA fires a promotion workflow automatically. Seasonal campaigns respond to actual conditions, not just a calendar.

### Create Zendesk tickets from Shopify order events automatically
When an order is flagged — a failed fulfillment, a return request, a delayed shipment — MESA opens a ticket in Zendesk with the order details already attached. Your support team works the issue without hunting for context.

### Keep Shopify customer data current when tickets are resolved
When a Zendesk ticket is closed or a resolution is logged, MESA updates the customer's record in Shopify — tags, notes, fields. Your store reflects what your support team learned without anyone syncing it manually.

### Route support tickets based on order and customer details
When a ticket arrives in Zendesk, MESA reads the associated Shopify data — order value, customer tier, product type — and applies the right tags, priority, or assignee. Every ticket lands with the right team from the start.

## Build any Weather and Zendesk automation
MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Attachment Linked to Ticket Comment
Starts when an attachment is linked to a ticket comment.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Attachment Redacted from Ticket Comment
Starts when an attachment is permanently redacted from an existing comment on a ticket.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Comment Created
Starts when a comment is created.

###### Comment Made Private
Starts when a comment is made private.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Comment Redacted
Starts when a comment is redacted.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Agent Assignment Changed
Starts when a ticket is reassigned to another agent.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Brand Updated
Starts when a brand associated with the ticket is updated.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Created
Starts when a ticket is created.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via

###### Ticket Custom Field Updated
Starts when a ticket's custom field is updated.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Custom Status Updated
Starts when a ticket's custom status is updated.

###### Ticket Deleted
Starts when a ticket is deleted.

###### Ticket Description Updated
Starts when a ticket's description is updated.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Email CCs Updated
Starts when users are added or removed from a ticket.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket External ID Updated
Starts when a ticket's external ID is updated.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Followers Changed
Starts when followers on a ticket are updated.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Form Updated
Starts when a ticket's form is updated.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Group Assignment Changed
Starts when a ticket is reassigned to another group of agents.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event
- Timestamp

###### Ticket Merged
Starts when a ticket is merged.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Organization Updated
Starts when a ticket's organization is updated.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Priority Updated
Starts when a ticket's priority is updated.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket SLA Policy Updated
Starts when a ticket's SLA policy is updated.

###### Ticket Status Updated
Starts when a ticket's status is updated.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Subject Updated
Starts when a subject is updated.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Updated
Starts when a ticket is updated.

###### Add Tag to Ticket
Add a tag to a ticket.
- 0

###### Count Search Results
Get a number of items matching the search query.
- Count

###### Create Group
Create a group.

###### Create Organization
Create an organization.
- Organization

###### Create Ticket
Create a ticket.
- Ticket

###### Create Ticket Comment
Add a comment to a ticket.
- Ticket

###### Create User
Create a user.
- User

###### Delete Group
Remove a group.

###### Delete Organization
Remove an organization.

###### Delete Ticket
Remove a ticket.

###### Get List of Comments
Obtain a list of comments.
- Attachments
- Audit ID
- Author ID
- Body
- Created At
- HTML Body
- ID
- Metadata
- Plain Body
- Public
- Type
- Uploads
- Via

###### Get List of Groups
Obtain a list of groups.
- Created At
- Default
- Deleted
- Description
- ID
- Is Public
- Name
- Updated At
- URL

###### Get List of Organizations
Obtain a list of organizations.
- Count
- Next Page
- Organizations
- Previous Page

###### Get List of Tickets
Obtain a list of existing tickets.
- Allow Attachments
- Allow Channelback
- Assignee Email
- Assignee ID
- Attribute Value Ids
- Brand ID
- Collaborator Ids
- Collaborators
- Comment
- Created At
- Custom Fields
- Custom Status ID
- Description
- Due At
- Email Cc Ids
- Email Ccs
- Encoded ID
- External ID
- Follower Ids
- Followers
- Followup Ids
- From Messaging Channel
- Generated Timestamp
- Group ID
- Has Incidents
- ID
- Is Public
- Macro ID
- Macro Ids
- Metadata
- Organization ID
- Priority
- Problem ID
- Raw Subject
- Recipient
- Requester
- Requester ID
- Safe Update
- Satisfaction Rating
- Sharing Agreement Ids
- Status
- Subject
- Submitter ID
- Tags
- Ticket Form ID
- Type
- Updated At
- Updated Stamp
- URL
- Via
- Via Followup Source ID
- Via ID
- Voice Comment

###### Get List of Users
Obtain a list of users.
- Active
- Alias
- Chat Only
- Created At
- Custom Role ID
- Default Group ID
- Details
- Email
- External ID
- Iana Time Zone
- ID
- Last Login At
- Locale
- Locale ID
- Moderator
- Name
- Notes
- Only Private Comments
- Organization ID
- Phone
- Photo
- Remote Photo URL
- Restricted Agent
- Role
- Role Type
- Shared
- Shared Agent
- Shared Phone Number
- Signature
- Suspended
- Tags
- Ticket Restriction
- Time Zone
- Two Factor Auth Enabled
- Updated At
- URL
- User Fields
- Verified

###### Remove Tags from Ticket
Remove tags from a ticket.
- 0

###### Retrieve Group
Grab all details about a group.
- Created At
- Default
- Deleted
- Description
- ID
- Is Public
- Name
- Updated At
- URL

###### Retrieve Organization
Grab all details about an organization.
- Created At
- Details
- Domain Names
- External ID
- Group ID
- ID
- Name
- Notes
- Organization Fields
- Shared Comments
- Shared Tickets
- Tags
- Updated At
- URL

###### Retrieve Ticket
Grab all details about a ticket.
- Allow Attachments
- Allow Channelback
- Assignee ID
- Brand ID
- Collaborator Ids
- Collaborators
- Created At
- Custom Fields
- Custom Status ID
- Description
- Due At
- Email Cc Ids
- Encoded ID
- External ID
- Follower Ids
- Followup Ids
- From Messaging Channel
- Generated Timestamp
- Group ID
- Has Incidents
- ID
- Is Public
- Macro Ids
- Organization ID
- Priority
- Problem ID
- Raw Subject
- Recipient
- Requester ID
- Satisfaction Rating
- Sharing Agreement Ids
- Status
- Subject
- Submitter ID
- Tags
- Ticket Form ID
- Type
- Updated At
- URL
- Via
- Via Followup Source ID

###### Retrieve User
Grab all details about a user.
- Active
- Alias
- Chat Only
- Created At
- Custom Role ID
- Default Group ID
- Details
- Email
- External ID
- Iana Time Zone
- ID
- Last Login At
- Locale
- Locale ID
- Moderator
- Name
- Notes
- Only Private Comments
- Organization ID
- Phone
- Photo
- Remote Photo URL
- Restricted Agent
- Role
- Role Type
- Shared
- Shared Agent
- Shared Phone Number
- Signature
- Suspended
- Tags
- Ticket Restriction
- Time Zone
- Two Factor Auth Enabled
- Updated At
- URL
- User Fields
- Verified

###### Search
Search for specific results.
- Count
- Facets
- Next Page
- Previous Page
- Results

###### Update Group
Modify a group's details.

###### Update Organization
Modify an organization's details.

###### Update Ticket
Modify a ticket's details.
- Ticket

###### Update User
Modify a user's details.
- User

###### Upload Files
Upload a file.

###### Retrieve Astrology Information
Grab astrology information.
- Name
- Region
- Country
- Lat
- Lon
- Tz ID
- Localtime Epoch
- Localtime

###### Retrieve Current Weather
Grab current weather details.
- Name
- Region
- Country
- Lat
- Lon
- Tz ID
- Localtime Epoch
- Localtime

###### Retrieve Historical Forecast
Grab weather details of the past 7 days.
- Name
- Region
- Country
- Lat
- Lon
- Tz ID
- Localtime Epoch
- Localtime

###### Retrieve Marine Weather
Grab marine weather details of 1 day.
- Name
- Region
- Country
- Lat
- Lon
- Tz ID
- Localtime Epoch
- Localtime

###### Retrieve Weather Forecast
Grab weather details of the next 3 days.
- Name
- Region
- Country
- Lat
- Lon
- Tz ID
- Localtime Epoch
- Localtime

## Expert support included
MESA includes hands-on support from automation experts who know how to get things done.

### Free workflow setup
We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

### Fast response times
Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

### Ongoing optimization
Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

### Real humans, always
Chat with real automation experts (not bots). Email support 9am-5pm PST.

## Integrate Weather with Zendesk today.
Enjoy a 7-day free trial. Get your first workflow in minutes.