Connect Twilio to Wonderment and automate your tasks

Why integrate Twilio with Wonderment

The Twilio to Wonderment integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Send SMS notifications from Shopify order and fulfillment events

When an order is placed, shipped, or delivered in Shopify, MESA triggers the right Twilio SMS with the relevant details already populated. Your customers get accurate, timely messages on the channel they actually check without anyone manually initiating them.

Alert your team via SMS when a Shopify event needs immediate attention

When a high-value order comes in, a fulfillment exception occurs, or a VIP customer shows a churn signal, MESA sends a Twilio SMS to the right person on your team. Critical events reach the right person instantly without relying on someone checking email or Slack.

Trigger Shopify workflows from inbound Twilio SMS responses

When a customer replies to a Twilio message — confirming an order, requesting a change, responding to a survey — MESA reads the response and kicks off the corresponding action in Shopify. Your SMS channel becomes a two-way workflow trigger, not just an outbound notification pipe.

Trigger post-purchase flows the moment a shipment status changes

When Wonderment detects a delivery update — a shipment in transit, an exception, a delivered confirmation — MESA kicks off the right workflow in Shopify or Klaviyo. Your post-purchase experience runs on what's actually happening with each package, not on a fixed schedule.

Keep Shopify customer records current with delivery outcomes

When Wonderment logs a delivery event — a successful delivery, a failed attempt, a return to sender — MESA updates the customer's Shopify record with the outcome. Your team and your connected tools always reflect where each order ended up without manual updates.

Alert your team when shipments need immediate intervention

When Wonderment flags an exception — a stalled shipment, a carrier delay, a missing package — MESA notifies the right person through Slack or email before the customer contacts support. Your team resolves delivery problems while there's still time to act.

Build any Twilio and Wonderment automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Attempted to Deliver Shipment

Starts when a package can't be delivered and is held by the carrier for re-delivery.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking URL
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Carrier Picked Up Shipment

Starts when a shipment is first marked In Transit by the carrier.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking URL
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Delivery Anticipated for Shipment

Starts when a shipment is expected to be delivered.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking URL
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Label Canceled

Starts when a label has been canceled.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking URL
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Shipment Confirmed

Starts when a shipment is confirmed.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking URL
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Shipment Created

Starts when a shipment is created.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking URL
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Shipment Experienced Delivery Error

Starts when a package delivery error occurs.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking URL
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Shipment is Ready for Pickup

Starts when a shipment is ready for pickup.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking URL
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Shipment Returned

Starts when a package has been sent back to the origin facility.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking URL
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Shipment Stalled

Starts when a shipment is stalled.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking URL
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Shipment's Status is Delivered

Starts when a shipment is delivered.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking URL
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Shipment's Status is In Transit

Starts when a shipment is in transit.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking URL
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Shipment's Status is Out for Delivery

Starts when the carrier confirms the package has been handed off for delivery.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking URL
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Twilio with Wonderment today.

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