Connect Stamped.io to Zendesk and automate your tasks

Why integrate Stamped.io with Zendesk

The Stamped.io to Zendesk integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Trigger post-review workflows the moment feedback arrives

When a customer submits a review in Stamped.io, MESA kicks off the right next step — updating a Shopify tag, enrolling them in a Klaviyo flow, creating a follow-up task in ClickUp. Your response to customer feedback starts automatically, not when someone checks the review dashboard.

Sync review and loyalty data with your marketing tools

When a review is submitted or a loyalty point is earned in Stamped.io, MESA updates the customer's record in Shopify and connected platforms. Your segments and flows reflect both what customers think and where they stand in your program without manual list updates between platforms.

Alert your team when a negative review needs immediate attention

When a low-rating review comes in, MESA notifies the right person through Slack or email before it ages. Your team responds while the customer is still reachable and the situation is still recoverable.

Create Zendesk tickets from Shopify order events automatically

When an order is flagged — a failed fulfillment, a return request, a delayed shipment — MESA opens a ticket in Zendesk with the order details already attached. Your support team works the issue without hunting for context.

Keep Shopify customer data current when tickets are resolved

When a Zendesk ticket is closed or a resolution is logged, MESA updates the customer's record in Shopify — tags, notes, fields. Your store reflects what your support team learned without anyone syncing it manually.

Route support tickets based on order and customer details

When a ticket arrives in Zendesk, MESA reads the associated Shopify data — order value, customer tier, product type — and applies the right tags, priority, or assignee. Every ticket lands with the right team from the start.

Build any Stamped.io and Zendesk automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Attachment Linked to Ticket Comment

Starts when an attachment is linked to a ticket comment.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via
• Event

Attachment Redacted from Ticket Comment

Starts when an attachment is permanently redacted from an existing comment on a ticket.

Comment Created

Starts when a comment is created.

Comment Made Private

Starts when a comment is made private.

Comment Redacted

Starts when a comment is redacted.

Ticket Agent Assignment Changed

Starts when a ticket is reassigned to another agent.

Ticket Brand Updated

Starts when a brand associated with the ticket is updated.

Ticket Created

Starts when a ticket is created.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via

Ticket Custom Field Updated

Starts when a ticket's custom field is updated.

Ticket Custom Status Updated

Starts when a ticket's custom status is updated.

Ticket Deleted

Starts when a ticket is deleted.

Ticket Description Updated

Starts when a ticket's description is updated.

Ticket Email CCs Updated

Starts when users are added or removed from a ticket.

Ticket External ID Updated

Starts when a ticket's external ID is updated.

Ticket Followers Changed

Starts when followers on a ticket are updated.

Ticket Form Updated

Starts when a ticket's form is updated.

Ticket Group Assignment Changed

Starts when a ticket is reassigned to another group of agents.

Ticket Merged

Starts when a ticket is merged.

Ticket Organization Updated

Starts when a ticket's organization is updated.

Ticket Priority Updated

Starts when a ticket's priority is updated.

Ticket SLA Policy Updated

Starts when a ticket's SLA policy is updated.

Ticket Status Updated

Starts when a ticket's status is updated.

Ticket Subject Updated

Starts when a subject is updated.

Ticket Updated

Starts when a ticket is updated.

Net Promoter Score Created

Starts when a net promoter score is created.

• ID
• Rating
• Body
• Reply
• State
• Survey Source
• Shop Product ID
• Ip Address
• Customer ID
• Queue Review Email ID
• Is Read
• Is Featured
• Shop ID
• Shop Product
• Verified Type
• Date Created
• Date Added
• Date Replied
• Tags List

Net Promoter Score Updated

Starts when a net promoter score is updated.

Question Created

Starts when a question is created.

• ID
• Guid
• Title
• Message
• Name
• Location
• Product ID
• Product Image URL
• Product Name
• Product URL
• Product S K U
• Is Public
• State
• Is Read
• Date Created
• Answers List
• Date
• Customer Email
• Tags List

Question Updated

Starts when a question is modified.

• Customer Email
• Product URL
• ID
• Author
• Review Title
• Review Message
• Review Rating
• Review User Photos
• Review Verified Type
• Product ID
• Product Name
• Product Image URL
• Location
• Review Votes Up
• Review Votes Down
• Date Created
• Review Type
• Review Options List
• Featured

Review Created

Starts when a review is created.

Review Updated

Starts when a review is modified.

Add Tag to Ticket

Add a tag to a ticket.

• 0

Count Search Results

Get a number of items matching the search query.

• Count

Create Group

Create a group.

Create Organization

Create an organization.

• Organization

Create Ticket

Create a ticket.

• Ticket

Create Ticket Comment

Add a comment to a ticket.

• Ticket

Create User

Create a user.

• User

Delete Group

Remove a group.

Delete Organization

Remove an organization.

Delete Ticket

Remove a ticket.

Get List of Comments

Obtain a list of comments.

• Attachments
• Audit ID
• Author ID
• Body
• Created At
• HTML Body
• ID
• Metadata
• Plain Body
• Public
• Type
• Uploads
• Via

Get List of Groups

Obtain a list of groups.

• Created At
• Default
• Deleted
• Description
• ID
• Is Public
• Name
• Updated At
• URL

Get List of Organizations

Obtain a list of organizations.

• Count
• Next Page
• Organizations
• Previous Page

Get List of Tickets

Obtain a list of existing tickets.

• Allow Attachments
• Allow Channelback
• Assignee Email
• Assignee ID
• Attribute Value Ids
• Brand ID
• Collaborator Ids
• Collaborators
• Comment
• Created At
• Custom Fields
• Custom Status ID
• Description
• Due At
• Email Cc Ids
• Email Ccs
• Encoded ID
• External ID
• Follower Ids
• Followers
• Followup Ids
• From Messaging Channel
• Generated Timestamp
• Group ID
• Has Incidents
• ID
• Is Public
• Macro ID
• Macro Ids
• Metadata
• Organization ID
• Priority
• Problem ID
• Raw Subject
• Recipient
• Requester
• Requester ID
• Safe Update
• Satisfaction Rating
• Sharing Agreement Ids
• Status
• Subject
• Submitter ID
• Tags
• Ticket Form ID
• Type
• Updated At
• Updated Stamp
• URL
• Via
• Via Followup Source ID
• Via ID
• Voice Comment

Get List of Users

Obtain a list of users.

• Active
• Alias
• Chat Only
• Created At
• Custom Role ID
• Default Group ID
• Details
• Email
• External ID
• Iana Time Zone
• ID
• Last Login At
• Locale
• Locale ID
• Moderator
• Name
• Notes
• Only Private Comments
• Organization ID
• Phone
• Photo
• Remote Photo URL
• Restricted Agent
• Role
• Role Type
• Shared
• Shared Agent
• Shared Phone Number
• Signature
• Suspended
• Tags
• Ticket Restriction
• Time Zone
• Two Factor Auth Enabled
• Updated At
• URL
• User Fields
• Verified

Remove Tags from Ticket

Remove tags from a ticket.

• 0

Retrieve Group

Grab all details about a group.

• Created At
• Default
• Deleted
• Description
• ID
• Is Public
• Name
• Updated At
• URL

Retrieve Organization

Grab all details about an organization.

• Created At
• Details
• Domain Names
• External ID
• Group ID
• ID
• Name
• Notes
• Organization Fields
• Shared Comments
• Shared Tickets
• Tags
• Updated At
• URL

Retrieve Ticket

Grab all details about a ticket.

• Allow Attachments
• Allow Channelback
• Assignee ID
• Brand ID
• Collaborator Ids
• Collaborators
• Created At
• Custom Fields
• Custom Status ID
• Description
• Due At
• Email Cc Ids
• Encoded ID
• External ID
• Follower Ids
• Followup Ids
• From Messaging Channel
• Generated Timestamp
• Group ID
• Has Incidents
• ID
• Is Public
• Macro Ids
• Organization ID
• Priority
• Problem ID
• Raw Subject
• Recipient
• Requester ID
• Satisfaction Rating
• Sharing Agreement Ids
• Status
• Subject
• Submitter ID
• Tags
• Ticket Form ID
• Type
• Updated At
• URL
• Via
• Via Followup Source ID

Retrieve User

Grab all details about a user.

Search

Search for specific results.

• Count
• Facets
• Next Page
• Previous Page
• Results

Update Group

Modify a group's details.

Update Organization

Modify an organization's details.

Update Ticket

Modify a ticket's details.

• Ticket

Update User

Modify a user's details.

• User

Upload Files

Upload a file.

Add / Update Product

Create and modify a product.

Add / Update Product Group

Create and modify a product group.

Add Answer to Question

Respond to a question.

Add Points Adjustment to Customer

Increase the amount of points for an existing customer account.

Add Points for Custom Action Reward

Increase a customer’s points for a custom action.

Add Survey Unsubscribe

Unsubscribe a customer from a survey.

Create Customer

Create a new customer.

• Email
• First Name
• Last Name
• Tags
• Date Birthday

Create Order Reward

Create an order that rewards the customer.

• Email
• First Name
• Last Name
• Location
• Order Number
• Order ID
• Order Currency I S O
• Order Total
• Order Source
• Order Status
• Order Date
• Date Scheduled
• Items List

Create Question

Create a question.

• Product ID
• Name
• Email
• Question Body
• Product Name
• Product S K U
• Product URL
• Product Image URL

Create Review

Create a review.

• Product ID
• Author
• Email
• Location
• Review Rating
• Review Title
• Review Message
• Review Recommend Product
• Product Name
• Product S K U
• Product Image URL
• Product URL
• Review Source

Create Review Request

Create a review request.

• Email
• First Name
• Last Name
• Location
• Order Number
• Order ID
• Order Currency I S O
• Order Total Price
• Order Source
• Order Date
• Date Scheduled Set
• Items List

Delete Product Group

Remove a product group.

Delete Review Request

Remove a review request.

Get Data Reward

Obtain data of customer’s past rewards.

List all Product Group

Obtain a list of all product groups.

• Total
• Review Product Group Item List
• ID
• Group Name
• Shop ID

List Customer

Obtain a list of customers.

• Customer
• Count Reviews
• Count Referrals
• Points

List Net Promoter Scores

Obtain a list of net promoter scores.

• Question
• Question Emails List
• Customer
• Vote Up
• Vote Down
• Tags

List Product

Obtain a list of products.

• Product
• Count Reviews
• Date Last Reviewed

List Question

Obtain a list of questions.

• Question
• Question Emails List
• Customer
• Vote Up
• Vote Down
• Tags

List Review Request

Obtain a list of review requests.

• ID
• Email
• First Name
• Last Name
• Full Name
• Location
• Location City
• Location State
• Customer ID
• Product ID
• Product Name
• Product URL
• Product Image URL
• Order Number
• Order ID
• Order ID Shopify
• Order Currency I S O
• Order Total Price
• Order Source
• Order Status URL
• Review Form U R L
• Coupon Code
• Subscribed
• Review
• Nps Rating
• Review ID
• Order Date
• Order Date Fulfilled
• Date Scheduled
• Date Opened
• Date Sent
• Date Sent Reminder
• Date Scheduled N P S
• Date Opened N P S
• Date Sent N P S
• Date Reviewed N P S
• Date Scheduled Set
• Items List
• Recommendations List

List Reviews

Obtain a list of reviews.

• Review
• Customer
• Order ID
• Vote Up
• Vote Down
• Count Social Share
• Tags

List Survey Unsubscribe

Obtain a list of unsubscribed surveys.

• ID
• Email
• From Question ID
• From Review Email ID
• Date Unsubscribed

Publish Review

Post a review.

• ID
• Review State
• Rating
• Title
• Author
• Email
• Location
• Country I S O
• Images File Name
• Images File Name Published
• Videos File Name
• Videos File Name Published
• Body
• Reply
• Product ID
• Product Handle
• Product Title
• Product URL
• Product Image URL
• Product Image Cropped URL
• Product Image Thumbnail URL
• Sentiment Score
• Sentiment Magnitude
• Source
• Review Source
• Ip Address
• Ip Address Source
• User Reference
• Is Published Shopify
• Is Converted Image
• Is Public Reply
• Is Featured
• Is Read
• Is Published Feed
• Is Recommend
• Queue Review Email ID
• Person ID
• Customer ID
• Shop Product ID
• Review Source App ID
• Review Source App Entity ID
• Shop ID
• Verified Type
• Date Created
• Date Replied
• Date Added
• Date Updated
• Media List
• Options List
• Votes List
• Social Shares List
• Tags List
• Sentiment Analysis Review List

Redeem Reward

Claim a reward.

Remove Survey Unsubscribe

Delete a customer from unsubscribed surveys.

Retrieve Customer

Grab all details about the customer.

• ID
• Person ID
• Name
• First Name
• Last Name
• Email
• Customer Email
• External ID
• Uuid
• Profile Image URL
• Social Facebook URL
• Social Twitter URL
• Social Linked In URL
• Social Instagram URL
• Notes
• Tags
• Country
• Geo Location
• Ip Address
• Referrer Customer ID
• Sentiment Score
• Points
• Sentiment
• Is Subscribed
• Is Accept Marketing
• Vip Tier ID
• Date Created
• Date Updated
• Date Birthday
• Date Last Login
• Date Tier Updated
• Date Tier Eligibility Check
• Date Tier Eligibility Until
• Shop ID
• Attributes
• Referral Code

Retrieve Review Request

Grab all details about the review request.

• ID
• Email
• First Name
• Last Name
• Location
• Order Number
• Order ID
• Order Currency I S O
• Order Total Price
• Order Source
• Review
• Review ID
• Order Date
• Date Scheduled
• Items List

Send Review Request

Leave a review request.

Unpublish Review

Deactivate a review.

Update Review Request

Modify a review request.

• ID
• Email
• First Name
• Last Name
• Location
• Order Number
• Order ID
• Order Currency I S O
• Order Total Price
• Order Source
• Order Date
• Date Scheduled
• Items List

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