zendesk

Connect Smartrr to Zendesk and automate your tasks

Why integrate Smartrr with Zendesk

The Smartrr to Zendesk integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Sync subscription data with your marketing and CRM tools

When a customer subscribes, skips, or cancels in Smartrr, MESA updates their record across your connected platforms. Your email segments, loyalty program, and CRM always reflect current subscription status.

Trigger retention workflows the moment a subscriber churns

When a cancellation or failed payment happens in Smartrr, MESA kicks off the right response — a win-back email, a Slack alert, a tag update in Shopify. You catch churn signals before they become lost customers.

Tag and segment subscribers based on their behavior

As customers interact with their Smartrr subscription — upgrading, pausing, adding products — MESA updates their Shopify tags and customer fields in real time. Your segments stay accurate without manual list management.

Create Zendesk tickets from Shopify order events automatically

When an order is flagged — a failed fulfillment, a return request, a delayed shipment — MESA opens a ticket in Zendesk with the order details already attached. Your support team works the issue without hunting for context.

Keep Shopify customer data current when tickets are resolved

When a Zendesk ticket is closed or a resolution is logged, MESA updates the customer's record in Shopify — tags, notes, fields. Your store reflects what your support team learned without anyone syncing it manually.

Route support tickets based on order and customer details

When a ticket arrives in Zendesk, MESA reads the associated Shopify data — order value, customer tier, product type — and applies the right tags, priority, or assignee. Every ticket lands with the right team from the start.

Build any Smartrr and Zendesk automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Attachment Linked to Ticket Comment

Starts when an attachment is linked to a ticket comment.

ID
Subject
Description
Created At
Updated At
Status
Priority
Type
Actor ID
Requester ID
Submitter ID
Assignee ID
Organization ID
Group ID
Brand ID
Form ID
External ID
Is Public
Tags
Custom Status
Via
Event

Attachment Redacted from Ticket Comment

Starts when an attachment is permanently redacted from an existing comment on a ticket.

Comment Created

Starts when a comment is created.

Comment Made Private

Starts when a comment is made private.

Comment Redacted

Starts when a comment is redacted.

Ticket Agent Assignment Changed

Starts when a ticket is reassigned to another agent.

Ticket Brand Updated

Starts when a brand associated with the ticket is updated.

Ticket Created

Starts when a ticket is created.

ID
Subject
Description
Created At
Updated At
Status
Priority
Type
Actor ID
Requester ID
Submitter ID
Assignee ID
Organization ID
Group ID
Brand ID
Form ID
External ID
Is Public
Tags
Custom Status
Via

Ticket Custom Field Updated

Starts when a ticket's custom field is updated.

Ticket Custom Status Updated

Starts when a ticket's custom status is updated.

Ticket Deleted

Starts when a ticket is deleted.

Ticket Description Updated

Starts when a ticket's description is updated.

Ticket Email CCs Updated

Starts when users are added or removed from a ticket.

Ticket External ID Updated

Starts when a ticket's external ID is updated.

Ticket Followers Changed

Starts when followers on a ticket are updated.

Ticket Form Updated

Starts when a ticket's form is updated.

Ticket Group Assignment Changed

Starts when a ticket is reassigned to another group of agents.

Ticket Merged

Starts when a ticket is merged.

Ticket Organization Updated

Starts when a ticket's organization is updated.

Ticket Priority Updated

Starts when a ticket's priority is updated.

Ticket SLA Policy Updated

Starts when a ticket's SLA policy is updated.

Ticket Status Updated

Starts when a ticket's status is updated.

Ticket Subject Updated

Starts when a subject is updated.

Ticket Updated

Starts when a ticket is updated.

Payment Method Update

Starts when a payment method is updated.

Subscription Activate

Starts when a subscription is activated.

Subscription Cancel

Starts when a subscription is cancelled.

Total Estimated Tax
Total Discounts
Total Line Items Price
Total Line Items Price After Discount
Total Estimated Net
Total Shipping
Frequency Unit
Delivery Frequency
Payment Frequency
Shopify ID
ID
Upcoming Three Deliveries
Shipping Address
Variants
Status

Subscription Create

Starts when a subscription is created.

Subscription Failed Payment

Starts when a payment failed for a subscription.

Subscription Gift

Starts when a subscription is gifted.

Subscription Pause

Starts when a subscription is paused.

Subscription Send Now

Starts when a subscription is sent now.

Subscription Set Next Date

Starts when a subscription's next date is set.

Subscription Skip

Starts when a subscription is skipped.

Subscription Successful Payment

Starts when a successful payment was made for a subscription.

Subscription Unskip

Starts when a subscription is unskipped.

Subscription Upcoming Order

Starts when a subscription has an upcoming order.

Add Tag to Ticket

Add a tag to a ticket.

Count Search Results

Get a number of items matching the search query.

Count

Create Group

Create a group.

Create Organization

Create an organization.

Organization

Create Ticket

Create a ticket.

Ticket

Create Ticket Comment

Add a comment to a ticket.

Ticket

Create User

Create a user.

User

Delete Group

Remove a group.

Delete Organization

Remove an organization.

Delete Ticket

Remove a ticket.

Get List of Comments

Obtain a list of comments.

Attachments
Audit ID
Author ID
Body
Created At
HTML Body
ID
Metadata
Plain Body
Public
Type
Uploads
Via

Get List of Groups

Obtain a list of groups.

Created At
Default
Deleted
Description
ID
Is Public
Name
Updated At
URL

Get List of Organizations

Obtain a list of organizations.

Count
Next Page
Organizations
Previous Page

Get List of Tickets

Obtain a list of existing tickets.

Allow Attachments
Allow Channelback
Assignee Email
Assignee ID
Attribute Value Ids
Brand ID
Collaborator Ids
Collaborators
Comment
Created At
Custom Fields
Custom Status ID
Description
Due At
Email Cc Ids
Email Ccs
Encoded ID
External ID
Follower Ids
Followers
Followup Ids
From Messaging Channel
Generated Timestamp
Group ID
Has Incidents
ID
Is Public
Macro ID
Macro Ids
Metadata
Organization ID
Priority
Problem ID
Raw Subject
Recipient
Requester
Requester ID
Safe Update
Satisfaction Rating
Sharing Agreement Ids
Status
Subject
Submitter ID
Tags
Ticket Form ID
Type
Updated At
Updated Stamp
URL
Via
Via Followup Source ID
Via ID
Voice Comment

Get List of Users

Obtain a list of users.

Active
Alias
Chat Only
Created At
Custom Role ID
Default Group ID
Details
Email
External ID
Iana Time Zone
ID
Last Login At
Locale
Locale ID
Moderator
Name
Notes
Only Private Comments
Organization ID
Phone
Photo
Remote Photo URL
Restricted Agent
Role
Role Type
Shared
Shared Agent
Shared Phone Number
Signature
Suspended
Tags
Ticket Restriction
Time Zone
Two Factor Auth Enabled
Updated At
URL
User Fields
Verified

Remove Tags from Ticket

Remove tags from a ticket.

Retrieve Group

Grab all details about a group.

Created At
Default
Deleted
Description
ID
Is Public
Name
Updated At
URL

Retrieve Organization

Grab all details about an organization.

Created At
Details
Domain Names
External ID
Group ID
ID
Name
Notes
Organization Fields
Shared Comments
Shared Tickets
Tags
Updated At
URL

Retrieve Ticket

Grab all details about a ticket.

Allow Attachments
Allow Channelback
Assignee ID
Brand ID
Collaborator Ids
Collaborators
Created At
Custom Fields
Custom Status ID
Description
Due At
Email Cc Ids
Encoded ID
External ID
Follower Ids
Followup Ids
From Messaging Channel
Generated Timestamp
Group ID
Has Incidents
ID
Is Public
Macro Ids
Organization ID
Priority
Problem ID
Raw Subject
Recipient
Requester ID
Satisfaction Rating
Sharing Agreement Ids
Status
Subject
Submitter ID
Tags
Ticket Form ID
Type
Updated At
URL
Via
Via Followup Source ID

Retrieve User

Grab all details about a user.

Search

Search for specific results.

Count
Facets
Next Page
Previous Page
Results

Update Group

Modify a group's details.

Update Organization

Modify an organization's details.

Update Ticket

Modify a ticket's details.

Ticket

Update User

Modify a user's details.

User

Upload Files

Upload a file.

Activate Purchase

Initiate a purchase.

Cust Rel

Add Cancellation Reason

Append a cancellation reason.

ID
Reason Type
Text
Action
Ui Idx
Discount
Has Customer Prompt
Is Archived

Add Line Item To Purchase

Append a line item to a purchase.

Selling Organization

Add Loyalty Points to Customer

Add loyalty points to an existing customer. Requires Smartrr's Excel plan.

Apply Discount on Purchase

Use a discount on a purchase.

Selling Organization

Cancel Purchase

Cancel a purchase.

Cust Rel

Complete Historical Orders Sync

Conduct a historical orders sync.

Create Purchase State

Create a purchase state.

Start Date
Shipping Info
Lines
Stripe Customer ID
Billing Address
Paypal Billing Agreement ID
Shopify Payment Method ID
Delivery Price
Billing Policy
Selling Plan ID
Status

Delete Cancellation Reason

Remove a cancellation reason.

Delete Discount on Purchase

Remove a discount on a purchase.

Selling Organization

Get List of Addons Configs

Obtain a list of addons configs.

Selling Plans

Get List of Bill Audit History

Obtain a list of bill audit history.

Bill ID

Get List of Bills

Obtain a list of bills.

Get List of Bills by Shopify Subscription Id

Obtain a list of bills by Shopify subscription id.

Get List of Cancellation Reasons

Obtain a list of cancellation reasons.

ID
Reason Type
Text
Action
Ui Idx
Discount
Has Customer Prompt
Is Archived

Get List of Customer Portal Themes

Obtain a list of customer portal themes.

Get List of Customer Relationships

Obtain a list of customer relationships.

ID
Created Date
Updated Date
Deleted At

Get List of Events by Shopify Subscription Id

Obtain a list of events by Shopify subscription id.

ID
Event Data
Created By
Event Date
Event Type

Get List of Formatted Orders

Obtain a list of formatted orders.

ID
Created Date
Updated Date
Deleted At
Cust Rel
Sts

Get List of Orders

Obtain a list of orders.

ID
Created Date
Updated Date
Deleted At
Cust Rel
Sts

Get List of Orders by Shopify Subscription Id

Obtain a list of orders by Shopify subscription id.

ID
Created Date
Updated Date
Deleted At
Cust Rel
Sts

Get List of Payment Methods

Obtain a list of payment methods.

ID
Created Date
Updated Date
Deleted At

Get List of Purchasable Collections

Obtain a list of purchasable collections.

ID
Created Date
Updated Date
Deleted At

Get List of Purchasables

Obtain a list of purchasables.

ID
Created Date
Updated Date
Deleted At

Get List of Purchase State Line Items

Obtain a list of purchase state line items.

Get List of Purchase States

Obtain a list of purchase states

Cust Rel

Get List of Selling Plan Groups

Obtain a list of selling plan groups.

Selling Plans

Import Customer Relationship from Shopify Customer

Bring in a customer relationship from a Shopify customer.

ID
Created Date
Updated Date
Deleted At

Import Customer's Payment Methods from Shopify

Bring in a customer's payment method from Shopify.

ID
Created Date
Updated Date
Deleted At

Migrate Recharge Purchase State

Migrate a Recharge purchase state.

ID
Created Date
Updated Date
Deleted At

Pause Purchase

Halt a purchase.

Cust Rel

Remove Line Item from Purchase State.

Delete line item from purchase state.

Selling Organization

Retries Bill

Retries a bill.

Cust Rel

Retrieve Purchase State by Shopify Subscription Id

Grab all details about purchase state by Shopify subscription id.

Selling Organization

Retrieve Setup Status for Organization

Get the setup status for an organization.

Selected Selling Plan ID
Has Product Selected
Snippets Theme ID
Rendering Theme ID
Is Setup Finished
Optimization

Rollback Recharge Purchase State

Revert a Recharge purchase state.

ID
Created Date
Updated Date
Deleted At

Set Next Billing Date on Purchase

Establish a next billing date on purchase.

Selling Organization

Set Selling Plan on Purchase

Establish a selling plan on purchase.

Selling Organization

Skip Purchase

Omit a purchase.

Selling Organization

Swap Purchase State Line Items

Swap the purchase state of line items.

Selling Organization

Unskip Purchase

Resume a purchase.

Selling Organization

Update Address on Purchase State

Modify address on purchase state.

Company
Shopify ID

Update Cancellation Reason

Modify a cancellation reason.

ID
Reason Type
Text
Action
Ui Idx
Discount
Has Customer Prompt
Is Archived

Update Customer Portal Theme

Modify a customer portal theme.

Theme Shopify ID
Updated Theme Properties

Update External Subscription Dates on Purchase State

Modify external subscription dates on purchase state.

External Subscription Created Date
External Subscription Cancelled At

Update Line Item on Purchase State

Modify the purchase state of a specific line item.

Price
Quantity

Update Purchasable Theme

Modify a purchasable theme.

Primary Color
Background Color
Button Text Color
Button Border Color
Button Background Color
Purchasable ID

Update Setup Status for Organization

Modify setup status for an organization.

Update Shipping Price on Purchase State

Modify shipping price on purchase state.

Price

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Ongoing optimization

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Smartrr with Zendesk today.

Enjoy a 7-day free trial. Get your first workflow in minutes.