# Connect Smartrr to Thanks.io and automate your tasks ## Why integrate Smartrr with Thanks.io The Smartrr to Thanks.io integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code. ### Sync subscription data with your marketing and CRM tools When a customer subscribes, skips, or cancels in Smartrr, MESA updates their record across your connected platforms. Your email segments, loyalty program, and CRM always reflect current subscription status. ### Trigger retention workflows the moment a subscriber churns When a cancellation or failed payment happens in Smartrr, MESA kicks off the right response — a win-back email, a Slack alert, a tag update in Shopify. You catch churn signals before they become lost customers. ### Tag and segment subscribers based on their behavior As customers interact with their Smartrr subscription — upgrading, pausing, adding products — MESA updates their Shopify tags and customer fields in real time. Your segments stay accurate without manual list management. ### Send a handwritten postcard the moment an order is placed When a Shopify order is placed, MESA triggers a Thanks.io postcard to the customer's shipping address automatically. Your store delivers a physical, personal touch without anyone writing or mailing a single card by hand. ### Reach lapsed customers with direct mail when digital channels go quiet When a customer passes a re-engagement threshold in Shopify — no purchase in 90 days, a dropped loyalty tier, an unsubscribed email — MESA triggers a Thanks.io postcard to their address. Your win-back effort reaches them on a channel that doesn't compete with a crowded inbox. ### Send direct mail at the loyalty milestones that matter most When a customer hits a VIP tier, a spend threshold, or a significant anniversary in Shopify, MESA triggers a Thanks.io card with a personalized message. Your best customers receive a physical acknowledgment at the moment it means the most without anyone manually curating the send list. ## Build any Smartrr and Thanks.io automation MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running. ###### Payment Method Update Starts when a payment method is updated. ###### Subscription Activate Starts when a subscription is activated. ###### Subscription Cancel Starts when a subscription is cancelled. - Total Estimated Tax - Total Discounts - Total Line Items Price - Total Line Items Price After Discount - Total Estimated Net - Total Shipping - Frequency Unit - Delivery Frequency - Payment Frequency - Shopify ID - ID - Upcoming Three Deliveries - Shipping Address - Variants - Status ###### Subscription Create Starts when a subscription is created. ###### Subscription Failed Payment Starts when a payment failed for a subscription. ###### Subscription Gift Starts when a subscription is gifted. ###### Subscription Pause Starts when a subscription is paused. ###### Subscription Send Now Starts when a subscription is sent now. ###### Subscription Set Next Date Starts when a subscription's next date is set. ###### Subscription Skip Starts when a subscription is skipped. ###### Subscription Successful Payment Starts when a successful payment was made for a subscription. ###### Subscription Unskip Starts when a subscription is unskipped. ###### Subscription Upcoming Order Starts when a subscription has an upcoming order. ###### Create Preview Create a preview of a postcard, notecard, or letter. - Message - Handwriting Style - Type ###### Create Recipient Create a recipient. - Mailing List - Name - Address - Address 2 - City - Province - Postal Code - Country - Dob - Custom1 - Custom2 ###### Delete Recipient Remove a recipient. ###### List Build Image Obtain a list of image builder. ###### List Handwriting Style Obtain a list of handwriting styles. - Handwriting Style ID - Name ###### List Image Template Obtain a list of image templates. - ID - User ID - Sub Account ID - Type - Name - Image - Canva ID - Default - Created At - Updated At ###### List Letters Obtain a list of letters. - ID - Lob ID - Title - Front Image URL - Front Thumbnail URL - Back Image URL - Back Thumbnail URL - Available - Default - Created At - Updated At ###### List Mailing List Obtain a list of mailing lists. - ID - User ID - Sub Account ID - Type - Description - File - Field Map - Shape Data - Total Recipients - Processed - Created At - Updated At - Leads Data - Deleted At ###### List Message Template Obtain a list of message templates. - ID - User ID - Sub Account ID - Handwriting Style ID - Name - Content - Default - Created At - Updated At - Type ###### Order Stats Obtain a summary of stats for orders. - Delivered - Processing - Printed - In Transit - In Local Area - Processed For Delivery - Re Routed - Returned To Sender - Failed - Total Cost - Total Requests - Total Sent ###### Retrieve Letter Grab all details about the letter. - ID - Lob ID - Title - Front Image URL - Front Thumbnail URL - Back Image URL - Back Image URL - Available - Default - Created At - Updated At ###### Retrieve Mailing List Grab all details about a mailing list. - Current Page - Data - First Page URL - From - Last Page - Last Page URL - Next Page URL - Path - Per Page - Prev Page URL - To - Total ###### Retrieve Order Grab all details about an order. - Order - Stats - Errors - Returned ###### Retrieve Recipient Grab all details about the recipient. - ID - Mailing List ID - Session ID - Name - Address - Address 2 - City - Province - Postal Code - Country - Dob - Custom1 - Custom2 - Deliverability - Can Deliver - Created At - Updated At - Mailing List ###### Send Letter Mail a letter to a customer. - Center - Distance - Address Count - Cost ###### Send Notecard Mail a notecard to a customer. - Type - Message - Email Cc - Method - Style - Front Image - Transaction ID - Total Estimated Recipients - Authorization Total - Leads Fee - Envelope ID - Sub Account ID - Return Name - Return Address - Return Address 2 - Return City - Return Province - Return Postal Code - Allow Share - Session ID - User ID - Updated At - Created At - ID - Display Status - Display Trigger - Handwriting Image - Share URL ###### Send Postcard Mail a postcard to a customer. - Type - Message - Email Cc - Method - Style - Front Image - Transaction ID - Total Estimated Recipients - Authorization Total - Leads Fee - Size - Sub Account ID - Return Name - Return Address - Return Address 2 - Return City - Return Province - Return Postal Code - User ID - Updated At - Created At - ID - Display Status - Display Trigger - Handwriting Image ###### Update Recipient Modify a recipient. - Name - Address - Address 2 - City - Province - Postal Code - Country - Dob - Custom1 - Custom2 ###### Activate Purchase Initiate a purchase. - Cust Rel ###### Add Cancellation Reason Append a cancellation reason. - ID - Reason Type - Text - Action - Ui Idx - Discount - Has Customer Prompt - Is Archived ###### Add Line Item To Purchase Append a line item to a purchase. - Selling Organization ###### Add Loyalty Points to Customer Add loyalty points to an existing customer. Requires Smartrr's Excel plan. ###### Apply Discount on Purchase Use a discount on a purchase. - Selling Organization ###### Cancel Purchase Cancel a purchase. - Cust Rel ###### Complete Historical Orders Sync Conduct a historical orders sync. ###### Create Purchase State Create a purchase state. - Start Date - Shipping Info - Lines - Stripe Customer ID - Billing Address - Paypal Billing Agreement ID - Shopify Payment Method ID - Delivery Price - Billing Policy - Selling Plan ID - Status ###### Delete Cancellation Reason Remove a cancellation reason. ###### Delete Discount on Purchase Remove a discount on a purchase. - Selling Organization ###### Get List of Addons Configs Obtain a list of addons configs. - Selling Plans ###### Get List of Bill Audit History Obtain a list of bill audit history. - Bill ID ###### Get List of Bills Obtain a list of bills. - St ###### Get List of Bills by Shopify Subscription Id Obtain a list of bills by Shopify subscription id. - St ###### Get List of Cancellation Reasons Obtain a list of cancellation reasons. - ID - Reason Type - Text - Action - Ui Idx - Discount - Has Customer Prompt - Is Archived ###### Get List of Customer Portal Themes Obtain a list of customer portal themes. ###### Get List of Customer Relationships Obtain a list of customer relationships. - ID - Created Date - Updated Date - Deleted At ###### Get List of Events by Shopify Subscription Id Obtain a list of events by Shopify subscription id. - ID - Event Data - Created By - Event Date - Event Type ###### Get List of Formatted Orders Obtain a list of formatted orders. - ID - Created Date - Updated Date - Deleted At - Cust Rel - Sts ###### Get List of Orders Obtain a list of orders. - ID - Created Date - Updated Date - Deleted At - Cust Rel - Sts ###### Get List of Orders by Shopify Subscription Id Obtain a list of orders by Shopify subscription id. - ID - Created Date - Updated Date - Deleted At - Cust Rel - Sts ###### Get List of Payment Methods Obtain a list of payment methods. - ID - Created Date - Updated Date - Deleted At ###### Get List of Purchasable Collections Obtain a list of purchasable collections. - ID - Created Date - Updated Date - Deleted At ###### Get List of Purchasables Obtain a list of purchasables. - ID - Created Date - Updated Date - Deleted At ###### Get List of Purchase State Line Items Obtain a list of purchase state line items. ###### Get List of Purchase States Obtain a list of purchase states - Cust Rel ###### Get List of Selling Plan Groups Obtain a list of selling plan groups. - Selling Plans ###### Import Customer Relationship from Shopify Customer Bring in a customer relationship from a Shopify customer. - ID - Created Date - Updated Date - Deleted At ###### Import Customer's Payment Methods from Shopify Bring in a customer's payment method from Shopify. - ID - Created Date - Updated Date - Deleted At ###### Migrate Recharge Purchase State Migrate a Recharge purchase state. - ID - Created Date - Updated Date - Deleted At ###### Pause Purchase Halt a purchase. - Cust Rel ###### Remove Line Item from Purchase State. Delete line item from purchase state. - Selling Organization ###### Retries Bill Retries a bill. - Cust Rel ###### Retrieve Purchase State by Shopify Subscription Id Grab all details about purchase state by Shopify subscription id. - Selling Organization ###### Retrieve Setup Status for Organization Get the setup status for an organization. - Selected Selling Plan ID - Has Product Selected - Snippets Theme ID - Rendering Theme ID - Is Setup Finished - Optimization ###### Rollback Recharge Purchase State Revert a Recharge purchase state. - ID - Created Date - Updated Date - Deleted At ###### Set Next Billing Date on Purchase Establish a next billing date on purchase. - Selling Organization ###### Set Selling Plan on Purchase Establish a selling plan on purchase. - Selling Organization ###### Skip Purchase Omit a purchase. - Selling Organization ###### Swap Purchase State Line Items Swap the purchase state of line items. - Selling Organization ###### Unskip Purchase Resume a purchase. - Selling Organization ###### Update Address on Purchase State Modify address on purchase state. - Company - Shopify ID ###### Update Cancellation Reason Modify a cancellation reason. - ID - Reason Type - Text - Action - Ui Idx - Discount - Has Customer Prompt - Is Archived ###### Update Customer Portal Theme Modify a customer portal theme. - Theme Shopify ID - Updated Theme Properties ###### Update External Subscription Dates on Purchase State Modify external subscription dates on purchase state. - External Subscription Created Date - External Subscription Cancelled At ###### Update Line Item on Purchase State Modify the purchase state of a specific line item. - Price - Quantity ###### Update Purchasable Theme Modify a purchasable theme. - Primary Color - Background Color - Button Text Color - Button Border Color - Button Background Color - Purchasable ID ###### Update Setup Status for Organization Modify setup status for an organization. ###### Update Shipping Price on Purchase State Modify shipping price on purchase state. - Price ## Expert support included MESA includes hands-on support from automation experts who know how to get things done. ### Free workflow setup We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week. ### Fast response times Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours. ### Managed services available Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows. ### Real humans, always Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows. ## Integrate Smartrr with Thanks.io today. Enjoy a 7-day free trial. Get your first workflow in minutes.