Connect Smartrr to Thanks.io and automate your tasks

Why integrate Smartrr with Thanks.io

The Smartrr to Thanks.io integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Sync subscription data with your marketing and CRM tools

When a customer subscribes, skips, or cancels in Smartrr, MESA updates their record across your connected platforms. Your email segments, loyalty program, and CRM always reflect current subscription status.

Trigger retention workflows the moment a subscriber churns

When a cancellation or failed payment happens in Smartrr, MESA kicks off the right response — a win-back email, a Slack alert, a tag update in Shopify. You catch churn signals before they become lost customers.

Tag and segment subscribers based on their behavior

As customers interact with their Smartrr subscription — upgrading, pausing, adding products — MESA updates their Shopify tags and customer fields in real time. Your segments stay accurate without manual list management.

Send a handwritten postcard the moment an order is placed

When a Shopify order is placed, MESA triggers a Thanks.io postcard to the customer's shipping address automatically. Your store delivers a physical, personal touch without anyone writing or mailing a single card by hand.

Reach lapsed customers with direct mail when digital channels go quiet

When a customer passes a re-engagement threshold in Shopify — no purchase in 90 days, a dropped loyalty tier, an unsubscribed email — MESA triggers a Thanks.io postcard to their address. Your win-back effort reaches them on a channel that doesn't compete with a crowded inbox.

Send direct mail at the loyalty milestones that matter most

When a customer hits a VIP tier, a spend threshold, or a significant anniversary in Shopify, MESA triggers a Thanks.io card with a personalized message. Your best customers receive a physical acknowledgment at the moment it means the most without anyone manually curating the send list.

Build any Smartrr and Thanks.io automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Payment Method Update

Starts when a payment method is updated.

Subscription Activate

Starts when a subscription is activated.

Subscription Cancel

Starts when a subscription is cancelled.

• Total Estimated Tax
• Total Discounts
• Total Line Items Price
• Total Line Items Price After Discount
• Total Estimated Net
• Total Shipping
• Frequency Unit
• Delivery Frequency
• Payment Frequency
• Shopify ID
• ID
• Upcoming Three Deliveries
• Shipping Address
• Variants
• Status

Subscription Create

Starts when a subscription is created.

Subscription Failed Payment

Starts when a payment failed for a subscription.

Subscription Gift

Starts when a subscription is gifted.

Subscription Pause

Starts when a subscription is paused.

Subscription Send Now

Starts when a subscription is sent now.

Subscription Set Next Date

Starts when a subscription's next date is set.

Subscription Skip

Starts when a subscription is skipped.

Subscription Successful Payment

Starts when a successful payment was made for a subscription.

Subscription Unskip

Starts when a subscription is unskipped.

Subscription Upcoming Order

Starts when a subscription has an upcoming order.

Create Preview

Create a preview of a postcard, notecard, or letter.

• Message
• Handwriting Style
• Type

Create Recipient

Create a recipient.

• Mailing List
• Name
• Address
• Address 2
• City
• Province
• Postal Code
• Country
• Dob
• Custom1
• Custom2

Delete Recipient

Remove a recipient.

List Build Image

Obtain a list of image builder.

List Handwriting Style

Obtain a list of handwriting styles.

• Handwriting Style ID
• Name

List Image Template

Obtain a list of image templates.

• ID
• User ID
• Sub Account ID
• Type
• Name
• Image
• Canva ID
• Default
• Created At
• Updated At

List Letters

Obtain a list of letters.

• ID
• Lob ID
• Title
• Front Image URL
• Front Thumbnail URL
• Back Image URL
• Back Thumbnail URL
• Available
• Default
• Created At
• Updated At

List Mailing List

Obtain a list of mailing lists.

• ID
• User ID
• Sub Account ID
• Type
• Description
• File
• Field Map
• Shape Data
• Total Recipients
• Processed
• Created At
• Updated At
• Leads Data
• Deleted At

List Message Template

Obtain a list of message templates.

• ID
• User ID
• Sub Account ID
• Handwriting Style ID
• Name
• Content
• Default
• Created At
• Updated At
• Type

Order Stats

Obtain a summary of stats for orders.

• Delivered
• Processing
• Printed
• In Transit
• In Local Area
• Processed For Delivery
• Re Routed
• Returned To Sender
• Failed
• Total Cost
• Total Requests
• Total Sent

Retrieve Letter

Grab all details about the letter.

• ID
• Lob ID
• Title
• Front Image URL
• Front Thumbnail URL
• Back Image URL
• Back Image URL
• Available
• Default
• Created At
• Updated At

Retrieve Mailing List

Grab all details about a mailing list.

• Current Page
• Data
• First Page URL
• From
• Last Page
• Last Page URL
• Next Page URL
• Path
• Per Page
• Prev Page URL
• To
• Total

Retrieve Order

Grab all details about an order.

• Order
• Stats
• Errors
• Returned

Retrieve Recipient

Grab all details about the recipient.

• ID
• Mailing List ID
• Session ID
• Name
• Address
• Address 2
• City
• Province
• Postal Code
• Country
• Dob
• Custom1
• Custom2
• Deliverability
• Can Deliver
• Created At
• Updated At
• Mailing List

Send Letter

Mail a letter to a customer.

• Center
• Distance
• Address Count
• Cost

Send Notecard

Mail a notecard to a customer.

• Type
• Message
• Email Cc
• Method
• Style
• Front Image
• Transaction ID
• Total Estimated Recipients
• Authorization Total
• Leads Fee
• Envelope ID
• Sub Account ID
• Return Name
• Return Address
• Return Address 2
• Return City
• Return Province
• Return Postal Code
• Allow Share
• Session ID
• User ID
• Updated At
• Created At
• ID
• Display Status
• Display Trigger
• Handwriting Image
• Share URL

Send Postcard

Mail a postcard to a customer.

• Type
• Message
• Email Cc
• Method
• Style
• Front Image
• Transaction ID
• Total Estimated Recipients
• Authorization Total
• Leads Fee
• Size
• Sub Account ID
• Return Name
• Return Address
• Return Address 2
• Return City
• Return Province
• Return Postal Code
• User ID
• Updated At
• Created At
• ID
• Display Status
• Display Trigger
• Handwriting Image

Update Recipient

Modify a recipient.

• Name
• Address
• Address 2
• City
• Province
• Postal Code
• Country
• Dob
• Custom1
• Custom2

Activate Purchase

Initiate a purchase.

• Cust Rel

Add Cancellation Reason

Append a cancellation reason.

• ID
• Reason Type
• Text
• Action
• Ui Idx
• Discount
• Has Customer Prompt
• Is Archived

Add Line Item To Purchase

Append a line item to a purchase.

• Selling Organization

Add Loyalty Points to Customer

Add loyalty points to an existing customer. Requires Smartrr's Excel plan.

Apply Discount on Purchase

Use a discount on a purchase.

• Selling Organization

Cancel Purchase

Cancel a purchase.

• Cust Rel

Complete Historical Orders Sync

Conduct a historical orders sync.

Create Purchase State

Create a purchase state.

• Start Date
• Shipping Info
• Lines
• Stripe Customer ID
• Billing Address
• Paypal Billing Agreement ID
• Shopify Payment Method ID
• Delivery Price
• Billing Policy
• Selling Plan ID
• Status

Delete Cancellation Reason

Remove a cancellation reason.

Delete Discount on Purchase

Remove a discount on a purchase.

• Selling Organization

Get List of Addons Configs

Obtain a list of addons configs.

• Selling Plans

Get List of Bill Audit History

Obtain a list of bill audit history.

• Bill ID

Get List of Bills

Obtain a list of bills.

• St

Get List of Bills by Shopify Subscription Id

Obtain a list of bills by Shopify subscription id.

• St

Get List of Cancellation Reasons

Obtain a list of cancellation reasons.

• ID
• Reason Type
• Text
• Action
• Ui Idx
• Discount
• Has Customer Prompt
• Is Archived

Get List of Customer Portal Themes

Obtain a list of customer portal themes.

Get List of Customer Relationships

Obtain a list of customer relationships.

• ID
• Created Date
• Updated Date
• Deleted At

Get List of Events by Shopify Subscription Id

Obtain a list of events by Shopify subscription id.

• ID
• Event Data
• Created By
• Event Date
• Event Type

Get List of Formatted Orders

Obtain a list of formatted orders.

• ID
• Created Date
• Updated Date
• Deleted At
• Cust Rel
• Sts

Get List of Orders

Obtain a list of orders.

• ID
• Created Date
• Updated Date
• Deleted At
• Cust Rel
• Sts

Get List of Orders by Shopify Subscription Id

Obtain a list of orders by Shopify subscription id.

• ID
• Created Date
• Updated Date
• Deleted At
• Cust Rel
• Sts

Get List of Payment Methods

Obtain a list of payment methods.

• ID
• Created Date
• Updated Date
• Deleted At

Get List of Purchasable Collections

Obtain a list of purchasable collections.

• ID
• Created Date
• Updated Date
• Deleted At

Get List of Purchasables

Obtain a list of purchasables.

• ID
• Created Date
• Updated Date
• Deleted At

Get List of Purchase State Line Items

Obtain a list of purchase state line items.

Get List of Purchase States

Obtain a list of purchase states

• Cust Rel

Get List of Selling Plan Groups

Obtain a list of selling plan groups.

• Selling Plans

Import Customer Relationship from Shopify Customer

Bring in a customer relationship from a Shopify customer.

• ID
• Created Date
• Updated Date
• Deleted At

Import Customer's Payment Methods from Shopify

Bring in a customer's payment method from Shopify.

• ID
• Created Date
• Updated Date
• Deleted At

Migrate Recharge Purchase State

Migrate a Recharge purchase state.

• ID
• Created Date
• Updated Date
• Deleted At

Pause Purchase

Halt a purchase.

• Cust Rel

Remove Line Item from Purchase State.

Delete line item from purchase state.

• Selling Organization

Retries Bill

Retries a bill.

• Cust Rel

Retrieve Purchase State by Shopify Subscription Id

Grab all details about purchase state by Shopify subscription id.

• Selling Organization

Retrieve Setup Status for Organization

Get the setup status for an organization.

• Selected Selling Plan ID
• Has Product Selected
• Snippets Theme ID
• Rendering Theme ID
• Is Setup Finished
• Optimization

Rollback Recharge Purchase State

Revert a Recharge purchase state.

• ID
• Created Date
• Updated Date
• Deleted At

Set Next Billing Date on Purchase

Establish a next billing date on purchase.

• Selling Organization

Set Selling Plan on Purchase

Establish a selling plan on purchase.

• Selling Organization

Skip Purchase

Omit a purchase.

• Selling Organization

Swap Purchase State Line Items

Swap the purchase state of line items.

• Selling Organization

Unskip Purchase

Resume a purchase.

• Selling Organization

Update Address on Purchase State

Modify address on purchase state.

• Company
• Shopify ID

Update Cancellation Reason

Modify a cancellation reason.

• ID
• Reason Type
• Text
• Action
• Ui Idx
• Discount
• Has Customer Prompt
• Is Archived

Update Customer Portal Theme

Modify a customer portal theme.

• Theme Shopify ID
• Updated Theme Properties

Update External Subscription Dates on Purchase State

Modify external subscription dates on purchase state.

• External Subscription Created Date
• External Subscription Cancelled At

Update Line Item on Purchase State

Modify the purchase state of a specific line item.

• Price
• Quantity

Update Purchasable Theme

Modify a purchasable theme.

• Primary Color
• Background Color
• Button Text Color
• Button Border Color
• Button Background Color
• Purchasable ID

Update Setup Status for Organization

Modify setup status for an organization.

Update Shipping Price on Purchase State

Modify shipping price on purchase state.

• Price

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Smartrr with Thanks.io today.

Enjoy a 7-day free trial. Get your first workflow in minutes.