Slack to Smile.io Integration | MESA
Connect Slack to Smile.io and automate your tasks
Why integrate Slack with Smile.io
The Slack to Smile.io integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.
Alert your team the moment stock runs low
MESA watches inventory levels across your catalog and sends a Slack message the instant a threshold is hit. Your team can act before customers ever see a stockout.
Keep your team in the loop on every order
When an order comes in with specific conditions — high value, wholesale, flagged address — MESA sends a Slack alert instantly. No one has to check dashboards to know what needs attention.
Replace manual status updates with automatic ones
When a fulfillment status changes in Shopify, MESA posts the update to the right Slack channel. Your ops team always knows where orders stand without chasing tracking numbers.
Keep loyalty data in sync with your marketing tools
When a customer earns or redeems points in Smile.io, MESA updates their record across your stack — email platform, CRM, Shopify tags. Every tool reflects where each customer stands in your program.
Enroll customers in your loyalty program automatically
When a customer meets a condition in Shopify — first purchase, spend threshold, product type — MESA adds them to Smile.io without any manual steps. Your program grows as your store does.
Trigger rewards at the moments that matter most
When a customer hits a milestone — a birthday, a VIP tier, a win-back window — MESA triggers the right Smile.io action and can notify them through your preferred channel. No manual monitoring required.
Build any Slack and Smile.io automation
MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.
Channel Archived
Starts when a channel is archived.
- Type
- Channel
- User
- Is Moved
- Event Ts
Channel Created
Starts when a channel is created.
- ID
- Name
- Is Channel
- Is Group
- Is Im
- Is Mpim
- Is Private
- Created
- Is Archived
- Is General
- Unlinked
- Name Normalized
- Is Shared
- Is Org Shared
- Is Pending Ext Shared
- Pending Shared
- Context Team ID
- Updated
- Parent Conversation
- Creator
- Is Ext Shared
- Shared Team Ids
- Pending Connected Team Ids
- Is Member
- Last Read
- Topic
- Purpose
- Previous Names
- Priority
- Success
Channel Deleted
Starts when a channel is deleted.
- Type
- Channel
- Actor ID
- Event Ts
Channel Renamed
Starts when a channel is renamed.
- Type
- Channel
Private Channel Received Message
Starts when a message is sent in a private channel.
- Type
- User
- Text
- Ts
Public Channel Received Message
Starts when a message is sent in a public channel.
- Type
- User
- Text
- Ts
User Joined Channel
Starts when a user joins a channel.
- Subtype
- User
- Text
- Type
- Ts
- Channel
- Event Ts
- Channel Type
Create Activity
Create an activity.
- Activity
Create Points Transaction
Add or remove points from a customer’s points balance by creating a points transaction.
Get List of Customers
Obtain a list of customers.
- ID
- First Name
- Last Name
- Date Of Birth
- Points Balance
- Referral URL
- Vip Tier ID
- State
- Created At
- Updated At
Retrieve Customer
Grab all details about a customer.
- ID
- First Name
- Last Name
- Date Of Birth
- Points Balance
- Referral URL
- Vip Tier ID
- State
- Created At
- Updated At
Add Emoji Reaction
Add an emoji reaction to a message.
- Success
- Data
Archive Channel
Archive a channel.
- Success
- Data
Create Channel
Create a channel.
- Name
- Is Private
Create Reminder
Create a reminder.
- Text
- Timestamp
- Team ID
- User
Delete Message
Remove a message.
- Channel
- Ts
- Success
Find User by Email
Find a user by an email address.
- ID
- Team ID
- Name
- Deleted
- Color
- Real Name
- Tz
- Tz Label
- Tz Offset
- Profile
- Is Admin
- Is Owner
- Is Primary Owner
- Is Restricted
- Is Ultra Restricted
- Is Bot
- Updated
- Is App User
- Has 2fa
Get List of Channel's Messages
Obtain a list of a channel's messages.
- Type
- User
- Text
- Ts
- Thread Ts
- Team
- Subtype
- Bot Link
- Bot ID
Get List of Channels
Obtain a list of channels.
- ID
- Name
- Is Channel
- Is Group
- Is Im
- Created
- Creator
- Is Archived
- Is General
- Unlinked
- Name Normalized
- Is Shared
- Is Ext Shared
- Is Org Shared
- Pending Shared
- Is Pending Ext Shared
- Is Member
- Is Private
- Is Mpim
- Updated
- Topic
- Purpose
- Previous Names
- Num Members
Get List of Members in Channel
Obtain a list of members in a channel.
- 0
Get List of Team's Users
Obtain a list of users in a team.
Get List of Thread's Replies
Obtain a list of replies from a specific thread.
- Type
- User
- Text
- Ts
- Thread Ts
- Team
- Subtype
- Bot Link
- Bot ID
Invite User to Channel
Invite a user to a channel.
- ID
- Name
- Is Channel
- Is Group
- Is Im
- Created
- Creator
- Is Archived
- Is General
- Unlinked
- Name Normalized
- Is Read Only
- Is Shared
- Is Ext Shared
- Is Org Shared
- Pending Shared
- Is Pending Ext Shared
- Is Member
- Is Private
- Is Mpim
- Last Read
- Topic
- Purpose
- Previous Names
Kick User from Channel
Remove a user from a channel.
- Success
- Data
Send Message
Post a new message to a specific channel.
- Channel
- Ts
- Success
Set Conversation Topic
Set a topic for a conversation.
- ID
- Name
- Is Channel
- Is Group
- Is Im
- Is Mpim
- Is Private
- Created
- Is Archived
- Is General
- Unlinked
- Name Normalized
- Is Shared
- Is Frozen
- Is Org Shared
- Is Pending Ext Shared
- Pending Shared
- Parent Conversation
- Creator
- Is Ext Shared
- Shared Team Ids
- Pending Connected Team Ids
- Is Member
- Last Read
- Latest
- Unread Count
- Unread Count Display
- Topic
- Purpose
- Previous Names
Update Message
Modify a message.
- Channel
- Message
- Timestamp
Expert support included
MESA includes hands-on support from automation experts who know how to get things done.
Free workflow setup
We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.
Fast response times
Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.
Managed services available
Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.
Real humans, always
Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.
Integrate Slack with Smile.io today.
Enjoy a 7-day free trial. Get your first workflow in minutes.