# Connect Shopify Retail POS to Thanks.io and automate your tasks ## Why integrate Shopify Retail POS with Thanks.io The Shopify Retail POS to Thanks.io integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code. ### Unify in-store and online customer records automatically When a customer makes a purchase at your POS, MESA updates their Shopify customer profile with the transaction details. Your online and in-store history live in one record without anyone reconciling them manually. ### Keep inventory accurate the moment a sale happens in store When a product is sold at your POS, MESA updates stock levels across your connected tools — your online store, your warehouse system, your ops dashboard. Your inventory reflects reality in real time, not at the end of a sync cycle. ### Trigger loyalty and marketing workflows from in-store purchases When a customer buys in store, MESA kicks off the right next step — enrolling them in a Klaviyo flow, updating a Smile.io record, applying a Shopify tag. Your in-person sales feed the same retention engine as your online ones. ### Send a handwritten postcard the moment an order is placed When a Shopify order is placed, MESA triggers a Thanks.io postcard to the customer's shipping address automatically. Your store delivers a physical, personal touch without anyone writing or mailing a single card by hand. ### Reach lapsed customers with direct mail when digital channels go quiet When a customer passes a re-engagement threshold in Shopify — no purchase in 90 days, a dropped loyalty tier, an unsubscribed email — MESA triggers a Thanks.io postcard to their address. Your win-back effort reaches them on a channel that doesn't compete with a crowded inbox. ### Send direct mail at the loyalty milestones that matter most When a customer hits a VIP tier, a spend threshold, or a significant anniversary in Shopify, MESA triggers a Thanks.io card with a personalized message. Your best customers receive a physical acknowledgment at the moment it means the most without anyone manually curating the send list. ## Build any Shopify Retail POS and Thanks.io automation MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running. ###### POS Order Created Starts when a POS order is created. - ID - Name - Email - Tags - Note - Note Attributes - Line Items - Customer - Billing Address - Shipping Address - Current Total Price - Current Subtotal Price - Total Price - Shipping Lines ###### Create Preview Create a preview of a postcard, notecard, or letter. - Message - Handwriting Style - Type ###### Create Recipient Create a recipient. - Mailing List - Name - Address - Address 2 - City - Province - Postal Code - Country - Dob - Custom1 - Custom2 ###### Delete Recipient Remove a recipient. ###### List Build Image Obtain a list of image builder. ###### List Handwriting Style Obtain a list of handwriting styles. - Handwriting Style ID - Name ###### List Image Template Obtain a list of image templates. - ID - User ID - Sub Account ID - Type - Name - Image - Canva ID - Default - Created At - Updated At ###### List Letters Obtain a list of letters. - ID - Lob ID - Title - Front Image URL - Front Thumbnail URL - Back Image URL - Back Thumbnail URL - Available - Default - Created At - Updated At ###### List Mailing List Obtain a list of mailing lists. - ID - User ID - Sub Account ID - Type - Description - File - Field Map - Shape Data - Total Recipients - Processed - Created At - Updated At - Leads Data - Deleted At ###### List Message Template Obtain a list of message templates. - ID - User ID - Sub Account ID - Handwriting Style ID - Name - Content - Default - Created At - Updated At - Type ###### Order Stats Obtain a summary of stats for orders. - Delivered - Processing - Printed - In Transit - In Local Area - Processed For Delivery - Re Routed - Returned To Sender - Failed - Total Cost - Total Requests - Total Sent ###### Retrieve Letter Grab all details about the letter. - ID - Lob ID - Title - Front Image URL - Front Thumbnail URL - Back Image URL - Back Thumbnail URL - Available - Default - Created At - Updated At ###### Retrieve Mailing List Grab all details about a mailing list. - Current Page - Data - First Page URL - From - Last Page - Last Page URL - Next Page URL - Path - Per Page - Prev Page URL - To - Total ###### Retrieve Order Grab all details about an order. - Order - Stats - Errors - Returned ###### Retrieve Recipient Grab all details about the recipient. - ID - Mailing List ID - Session ID - Name - Address - Address 2 - City - Province - Postal Code - Country - Dob - Custom1 - Custom2 - Deliverability - Can Deliver - Created At - Updated At - Mailing List ###### Send Letter Mail a letter to a customer. - Center - Distance - Address Count - Cost ###### Send Notecard Mail a notecard to a customer. - Type - Message - Email Cc - Method - Style - Front Image - Transaction ID - Total Estimated Recipients - Authorization Total - Leads Fee - Envelope ID - Sub Account ID - Return Name - Return Address - Return Address 2 - Return City - Return Province - Return Postal Code - Allow Share - Session ID - User ID - Updated At - Created At - ID - Display Status - Display Trigger - Handwriting Image - Share URL ###### Send Postcard Mail a postcard to a customer. - Type - Message - Email Cc - Method - Style - Front Image - Transaction ID - Total Estimated Recipients - Authorization Total - Leads Fee - Size - Sub Account ID - Return Name - Return Address - Return Address 2 - Return City - Return Province - Return Postal Code - User ID - Updated At - Created At - ID - Display Status - Display Trigger - Handwriting Image ###### Update Recipient Modify a recipient. - Name - Address - Address 2 - City - Province - Postal Code - Country - Dob - Custom1 - Custom2 ###### Get List of POS Orders Obtain a list of POS orders. ## Expert support included MESA includes hands-on support from automation experts who know how to get things done. ### Free workflow setup We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week. ### Fast response times Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours. ### Ongoing optimization Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows. ### Real humans, always Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows. ## Integrate Shopify Retail POS with Thanks.io today. Enjoy a 7-day free trial. Get your first workflow in minutes.