# Connect Shopify Retail POS to SMS and automate your tasks

## Why integrate Shopify Retail POS with SMS

The Shopify Retail POS to SMS integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Unify in-store and online customer records automatically

When a customer makes a purchase at your POS, MESA updates their Shopify customer profile with the transaction details. Your online and in-store history live in one record without anyone reconciling them manually.

### Keep inventory accurate the moment a sale happens in store

When a product is sold at your POS, MESA updates stock levels across your connected tools — your online store, your warehouse system, your ops dashboard. Your inventory reflects reality in real time, not at the end of a sync cycle.

### Trigger loyalty and marketing workflows from in-store purchases

When a customer buys in store, MESA kicks off the right next step — enrolling them in a Klaviyo flow, updating a Smile.io record, applying a Shopify tag. Your in-person sales feed the same retention engine as your online ones.

### Notify customers the moment their order ships

When a fulfillment event fires in Shopify, MESA sends a text with the tracking number and carrier info. Customers get the update before they even think to check their email.

### Alert staff when an order needs attention

When a high-value order is flagged, a payment fails, or a return is requested, MESA texts the right team member. Issues get eyes on them in seconds, not hours.

### Send delivery confirmations straight to customers

When Package Tracking registers a successful delivery, MESA fires a confirmation text. Customers know their package arrived — and your support queue shrinks.

## Build any Shopify Retail POS and SMS automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### POS Order Created

Starts when a POS order is created.

- ID
- Name
- Email
- Tags
- Note
- Note Attributes
- Line Items
- Customer
- Billing Address
- Shipping Address
- Current Total Price
- Current Subtotal Price
- Total Price
- Shipping Lines

###### Send Message

Send an SMS.

###### Get List of POS Orders

Obtain a list of POS orders.

## Expert support included

### Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

### Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

### Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

### Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

## Integrate Shopify Retail POS with SMS today.

Enjoy a 7-day free trial. Get your first workflow in minutes.

MESA AI assistant

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