# Connect ShipStation to Zendesk and automate your tasks

MESA's ShipStation to Zendesk integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

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## Why integrate ShipStation with Zendesk

The ShipStation to Zendesk integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Push every Shopify order to ShipStation the moment it's placed

When an order comes in, MESA sends it to ShipStation with the right shipping method, carrier, and fulfillment rules already applied. Your team picks up a ready-to-ship order, not a configuration task.

### Route orders to the right warehouse based on what's in the cart

When an order contains specific products, a wholesale flag, or a regional destination, MESA reads the details and sends it to the correct ShipStation fulfillment location. Every order reaches the right facility without manual sorting.

### Update Shopify the moment ShipStation marks an order shipped

When ShipStation generates a tracking number and marks an order fulfilled, MESA writes the update back to Shopify and triggers any downstream actions — a Klaviyo notification, a customer tag, a loyalty point. Your post-purchase workflow starts the moment fulfillment does.

### Create Zendesk tickets from Shopify order events automatically

When an order is flagged — a failed fulfillment, a return request, a delayed shipment — MESA opens a ticket in Zendesk with the order details already attached. Your support team works the issue without hunting for context.

### Keep Shopify customer data current when tickets are resolved

When a Zendesk ticket is closed or a resolution is logged, MESA updates the customer's record in Shopify — tags, notes, fields. Your store reflects what your support team learned without anyone syncing it manually.

### Route support tickets based on order and customer details

When a ticket arrives in Zendesk, MESA reads the associated Shopify data — order value, customer tier, product type — and applies the right tags, priority, or assignee. Every ticket lands with the right team from the start.

## Build any ShipStation and Zendesk automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Attachment Linked to Ticket Comment

Starts when an attachment is linked to a ticket comment.

- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Attachment Redacted from Ticket Comment

Starts when an attachment is permanently redacted from an existing comment on a ticket.

###### Comment Created

Starts when a comment is created.

###### Comment Made Private

Starts when a comment is made private.

###### Comment Redacted

Starts when a comment is redacted.

###### Ticket Agent Assignment Changed

Starts when a ticket is reassigned to another agent.

###### Ticket Brand Updated

Starts when a brand associated with the ticket is updated.

###### Ticket Created

Starts when a ticket is created.

###### Ticket Custom Field Updated

Starts when a ticket's custom field is updated.

###### Ticket Custom Status Updated

Starts when a ticket's custom status is updated.

###### Ticket Deleted

Starts when a ticket is deleted.

###### Ticket Description Updated

Starts when a ticket's description is updated.

###### Ticket Email CCs Updated

Starts when users are added or removed from a ticket.

###### Ticket External ID Updated

Starts when a ticket's external ID is updated.

###### Ticket Followers Changed

Starts when followers on a ticket are updated.

###### Ticket Form Updated

Starts when a ticket's form is updated.

###### Ticket Group Assignment Changed

Starts when a ticket is reassigned to another group of agents.

###### Ticket Merged

Starts when a ticket is merged.

###### Ticket Organization Updated

Starts when a ticket's organization is updated.

###### Ticket Priority Updated

Starts when a ticket's priority is updated.

###### Ticket SLA Policy Updated

Starts when a ticket's SLA policy is updated.

###### Ticket Status Updated

Starts when a ticket's status is updated.

###### Ticket Subject Updated

Starts when a subject is updated.

###### Ticket Updated

Starts when a ticket is updated.

###### Customer Created

Starts when a customer account is created.

- Customer ID
- Create Date
- Modify Date
- Name
- Company
- Street1
- Street2
- City
- State
- Postal Code
- Country Code
- Phone
- Email
- Address Verified
- Marketplace Usernames
- Tags

###### Customer Updated

Starts when a customer is updated.

###### Item Created

Starts when an item is created.

- Order ID
- Order Number
- Order Date
- Create Date
- Modify Date
- Payment Date
- Ship By Date
- Order Status
- Customer ID
- Customer Username
- Customer Email
- Bill To
- Ship To
- Items
- Order Total
- Amount Paid
- Tax Amount
- Shipping Amount
- Customer Notes
- Internal Notes
- Gift
- Gift Message
- Payment Method
- Requested Shipping Service
- Carrier Code
- Service Code
- Package Code
- Confirmation
- Ship Date
- Hold Until Date
- Weight
- Dimensions
- Insurance Options
- International Options
- Advanced Options
- Tag Ids
- User ID
- Externally Fulfilled
- Externally Fulfilled By
- Label Messages

###### Order Created

Starts when a new order is created in any status other than Awaiting Payment.

###### Order Shipped

Starts when a fulfilled order is shipped.

- Shipment ID
- Order ID
- Order Key
- User ID
- Order Number
- Create Date
- Ship Date
- Shipment Cost
- Insurance Cost
- Tracking Number
- Is Return Label
- Batch Number
- Carrier Code
- Service Code
- Package Code
- Confirmation
- Warehouse ID
- Voided
- Void Date
- Marketplace Notified
- Notify Error Message
- Ship To
- Weight
- Dimensions
- Insurance Options
- Advanced Options
- Shipment Items
- Label Data
- Form Data

###### Order's Items Shipped

Starts when an item in an order is shipped.

###### Product Created

Starts when a new product is created.

- Aliases
- Product ID
- Sku
- Name
- Price
- Default Cost
- Length
- Width
- Height
- Weight Oz
- Internal Notes
- Fulfillment Sku
- Create Date
- Modify Date
- Active
- Product Category
- Product Type
- Warehouse Location
- Default Carrier Code
- Default Service Code
- Default Package Code
- Default Intl Carrier Code
- Default Intl Service Code
- Default Intl Package Code
- Default Confirmation
- Default Intl Confirmation
- Customs Description
- Customs Value
- Customs Tariff No
- Customs Country Code
- No Customs
- Tags

###### Product Updated

Starts when a product is updated.

###### Shipment Created

Starts when a shipment is created for a recent order.

###### Add Tag to Ticket

Add a tag to a ticket.

- 0

###### Count Search Results

Get a number of items matching the search query.

- Count

###### Create Group

Create a group.

###### Create Organization

Create an organization.

- Organization

###### Create Ticket

Create a ticket.

- Ticket

###### Create Ticket Comment

Add a comment to a ticket.

- Ticket

###### Create User

Create a user.

- User

###### Delete Group

Remove a group.

###### Delete Organization

Remove an organization.

###### Delete Ticket

Remove a ticket.

###### Get List of Comments

Obtain a list of comments.
- Attachments
- Audit ID
- Author ID
- Body
- Created At
- HTML Body
- ID
- Metadata
- Plain Body
- Public
- Type
- Uploads
- Via

###### Get List of Groups

Obtain a list of groups.
- Created At
- Default
- Deleted
- Description
- ID
- Is Public
- Name
- Updated At
- URL

###### Get List of Organizations

Obtain a list of organizations.
- Count
- Next Page
- Organizations
- Previous Page

###### Get List of Tickets

Obtain a list of existing tickets.
- Allow Attachments
- Allow Channelback
- Assignee Email
- Assignee ID
- Attribute Value Ids
- Brand ID
- Collaborator Ids
- Collaborators
- Comment
- Created At
- Custom Fields
- Custom Status ID
- Description
- Due At
- Email Cc Ids
- Email Ccs
- Encoded ID
- External ID
- Follower Ids
- Followers
- Followup Ids
- From Messaging Channel
- Generated Timestamp
- Group ID
- Has Incidents
- ID
- Is Public
- Macro ID
- Macro Ids
- Metadata
- Organization ID
- Priority
- Problem ID
- Raw Subject
- Recipient
- Requester
- Requester ID
- Safe Update
- Satisfaction Rating
- Sharing Agreement Ids
- Status
- Subject
- Submitter ID
- Tags
- Ticket Form ID
- Type
- Updated At
- Updated Stamp
- URL
- Via
- Via Followup Source ID
- Via ID
- Voice Comment

###### Get List of Users

Obtain a list of users.
- Active
- Alias
- Chat Only
- Created At
- Custom Role ID
- Default Group ID
- Details
- Email
- External ID
- Iana Time Zone
- ID
- Last Login At
- Locale
- Locale ID
- Moderator
- Name
- Notes
- Only Private Comments
- Organization ID
- Phone
- Photo
- Remote Photo URL
- Restricted Agent
- Role
- Role Type
- Shared
- Shared Agent
- Shared Phone Number
- Signature
- Suspended
- Tags
- Ticket Restriction
- Time Zone
- Two Factor Auth Enabled
- Updated At
- URL
- User Fields
- Verified

###### Remove Tags from Ticket

Remove tags from a ticket.
- 0

###### Retrieve Group

Grab all details about a group.
- Created At
- Default
- Deleted
- Description
- ID
- Is Public
- Name
- Updated At
- URL

###### Retrieve Organization

Grab all details about an organization.
- Created At
- Details
- Domain Names
- External ID
- Group ID
- ID
- Name
- Notes
- Organization Fields
- Shared Comments
- Shared Tickets
- Tags
- Updated At
- URL

###### Retrieve Ticket

Grab all details about a ticket.
- Allow Attachments
- Allow Channelback
- Assignee ID
- Brand ID
- Collaborator Ids
- Collaborators
- Created At
- Custom Fields
- Custom Status ID
- Description
- Due At
- Email Cc Ids
- Encoded ID
- External ID
- Follower Ids
- Followup Ids
- From Messaging Channel
- Generated Timestamp
- Group ID
- Has Incidents
- ID
- Is Public
- Macro Ids
- Organization ID
- Priority
- Problem ID
- Raw Subject
- Recipient
- Requester ID
- Satisfaction Rating
- Sharing Agreement Ids
- Status
- Subject
- Submitter ID
- Tags
- Ticket Form ID
- Type
- Updated At
- URL
- Via
- Via Followup Source ID

###### Retrieve User

Grab all details about a user.
- Active
- Alias
- Chat Only
- Created At
- Custom Role ID
- Default Group ID
- Details
- Email
- External ID
- Iana Time Zone
- ID
- Last Login At
- Locale
- Locale ID
- Moderator
- Name
- Notes
- Only Private Comments
- Organization ID
- Phone
- Photo
- Remote Photo URL
- Restricted Agent
- Role
- Role Type
- Shared
- Shared Agent
- Shared Phone Number
- Signature
- Suspended
- Tags
- Ticket Restriction
- Time Zone
- Two Factor Auth Enabled
- Updated At
- URL
- User Fields
- Verified

###### Search

Search for specific results.
- Count
- Facets
- Next Page
- Previous Page
- Results

###### Update Group

Modify a group's details.

###### Update Organization

Modify an organization's details.

###### Update Ticket

Modify a ticket's details.
- Ticket

###### Update User

Modify a user's details.
- User

###### Upload Files

Upload a file.

###### Add Funds to Carrier Account

Increase the amount of funds to a carrier's account.
- Name
- Code
- Account Number
- Requires Funded Account
- Balance

###### Add Tag to Order

Attach a tag to an existing order.
- Success
- Message

###### Assign User to Order

Add a user to an existing order.

###### Create Label for Order

Create a shipping label for an order.
- Order ID
- Carrier Code
- Service Code
- Package Code
- Confirmation
- Ship Date
- Weight
- Dimensions
- Insurance Options
- International Options
- Advanced Options
- Test Label

###### Create Label for Shipment

Create a shipping label for a shipment.
- Carrier Code
- Service Code
- Package Code
- Confirmation
- Ship Date
- Weight
- Dimensions
- Ship From
- Ship To
- Insurance Options
- International Options
- Advanced Options
- Test Label

###### Create Order

Create an order.
- Order ID
- Order Number
- Order Date
- Create Date
- Modify Date
- Payment Date
- Ship By Date
- Order Status
- Customer ID
- Customer Username
- Customer Email
- Bill To
- Ship To
- Items
- Order Total
- Amount Paid
- Tax Amount
- Shipping Amount
- Customer Notes
- Internal Notes
- Gift
- Gift Message
- Payment Method
- Requested Shipping Service
- Carrier Code
- Service Code
- Package Code
- Confirmation
- Ship Date
- Hold Until Date
- Weight
- Dimensions
- Insurance Options
- International Options
- Advanced Options
- Tag Ids
- User ID
- Externally Fulfilled
- Externally Fulfilled By
- Label Messages

###### Create Ship From Location

Create a ship from location.
- Warehouse Name
- Origin Address
- Return Address
- Is Default

###### Deactivate Store

Deactivate a specific store.
- Success
- Message

###### Delete Order

Remove an order.
- Success
- Message

###### Delete Ship From Location

Delete a ship from location.
- Success
- Message

###### Get List of Carrier Packages

Obtain a list of packages by carrier code.
- Carrier Code
- Code
- Name
- Domestic
- International

###### Get List of Carrier Services

Obtain a list of services by carrier code.
- Carrier Code
- Code
- Name
- Domestic
- International

###### Get List of Customers

Obtain a list of existing customers.
- Customer ID
- Create Date
- Modify Date
- Name
- Company
- Street1
- Street2
- City
- State
- Postal Code
- Country Code
- Phone
- Email
- Address Verified
- Marketplace Usernames
- Tags

###### Get List of Fulfillments

Obtain a list of fulfillments.

###### Get List of Marketplaces

Obtain a list of marketplaces that can be integrated with ShipStation.
- Name
- Marketplace ID
- Can Refresh
- Supports Custom Mappings
- Supports Custom Statuses
- Can Confirm Shipments

###### Get List of Orders

Obtain a list of existing orders.
- Order ID
- Order Number
- Order Key
- Order Date
- Create Date
- Modify Date
- Payment Date
- Ship By Date
- Order Status
- Customer ID
- Customer Username
- Customer Email
- Bill To
- Ship To
- Items
- Order Total
- Amount Paid
- Tax Amount
- Shipping Amount
- Customer Notes
- Internal Notes
- Gift
- Gift Message
- Payment Method
- Requested Shipping Service
- Carrier Code
- Service Code
- Package Code
- Confirmation
- Ship Date
- Hold Until Date
- Weight
- Dimensions
- Insurance Options
- International Options
- Advanced Options
- Tag Ids
- User ID
- Externally Fulfilled
- Externally Fulfilled By
- Label Messages

###### Get List of Orders By Tag and Status

Lists all orders that match the specified status and tag.

###### Get List of Products

Obtain a list of products.
- Aliases
- Product ID
- Sku
- Name
- Price
- Default Cost
- Length
- Width
- Height
- Weight Oz
- Internal Notes
- Fulfillment Sku
- Create Date
- Modify Date
- Active
- Product Category
- Product Type
- Warehouse Location
- Default Carrier Code
- Default Service Code
- Default Package Code
- Default Intl Carrier Code
- Default Intl Service Code
- Default Intl Package Code
- Default Confirmation
- Default Intl Confirmation
- Customs Description
- Customs Value
- Customs Tariff No
- Customs Country Code
- No Customs
- Tags

###### Get List of Resource URL IDs

Obtain a list of resource IDs from a resource URL
- ID

###### Get List of Ship From Locations

Obtain a list of ship from locations.
- Warehouse ID
- Warehouse Name
- Origin Address
- Return Address
- Create Date
- Is Default
- Seller Integration ID
- Ext Inventory Identity
- Register Fedex Meter

###### Get List of Users

Obtain a list of users.
- User ID
- User Name
- Name

###### Get Shipments

Obtain a list of shipments.
- Shipment ID
- Order ID
- Order Key
- User ID
- Order Number
- Create Date
- Ship Date
- Shipment Cost
- Insurance Cost
- Tracking Number
- Is Return Label
- Batch Number
- Carrier Code
- Service Code
- Package Code
- Confirmation
- Warehouse ID
- Voided
- Void Date
- Marketplace Notified
- Notify Error Message
- Ship To
- Weight
- Dimensions
- Insurance Options
- Advanced Options
- Shipment Items
- Label Data
- Form Data

###### Get Shipping Rates

Obtain a list of shipping rates.
- Service Name
- Service Code
- Shipment Cost
- Other Cost

###### Get Stores

Obtain a list of installed stores on the ShipStation account.
- Store ID
- Store Name
- Marketplace ID
- Marketplace Name
- Account Name
- Email
- Integration URL
- Active
- Company Name
- Phone
- Public Email
- Website
- Refresh Date
- Last Refresh Attempt
- Create Date
- Modify Date
- Auto Refresh
- Status Mappings

###### Hold Order

Pause an order.
- Success
- Message

###### List Carriers

Obtain a list of shipping carriers.
- Name
- Code
- Account Number
- Requires Funded Account
- Balance
- Nickname
- Shipping Provider ID
- Primary

###### Mark Order as Shipped

Classify an order as shipped.
- Order ID
- Order Number

###### Reactivate Store

Reactivate a specific store.
- Success
- Message

###### Refresh Store

Initiate a store refresh.

###### Remove Tag on Order

Delete a tag from an existing order.
- Success
- Message

###### Restore Order from On Hold

Unpause an order that is currently on hold.
- Success
- Message

###### Retrieve Carrier

Grab all details about the carrier.
- Name
- Code
- Account Number
- Requires Funded Account
- Balance
- Nickname
- Shipping Provider ID
- Primary

###### Retrieve Customer

Grab all details about the customer.
- Customer ID
- Create Date
- Modify Date
- Name
- Company
- Street1
- Street2
- City
- State
- Postal Code
- Country Code
- Phone
- Email
- Address Verified
- Marketplace Usernames
- Tags

###### Retrieve Order

Grab all details about the order.
- Order ID
- Order Number
- Order Key
- Order Date
- Create Date
- Modify Date
- Payment Date
- Ship By Date
- Order Status
- Customer ID
- Customer Username
- Customer Email
- Bill To
- Ship To
- Items
- Order Total
- Amount Paid
- Tax Amount
- Shipping Amount
- Customer Notes
- Internal Notes
- Gift
- Gift Message
- Payment Method
- Requested Shipping Service
- Carrier Code
- Service Code
- Package Code
- Confirmation
- Ship Date
- Hold Until Date
- Weight
- Dimensions
- Insurance Options
- International Options
- Advanced Options
- Tag Ids
- User ID
- Externally Fulfilled
- Externally Fulfilled By
- Label Messages

###### Retrieve Product

Grab all details about the product.
- Aliases
- Product ID
- Sku
- Name
- Price
- Default Cost
- Length
- Width
- Height
- Weight Oz
- Internal Notes
- Fulfillment Sku
- Create Date
- Modify Date
- Active
- Product Category
- Product Type
- Warehouse Location
- Default Carrier Code
- Default Service Code
- Default Package Code
- Default Intl Carrier Code
- Default Intl Service Code
- Default Intl Package Code
- Default Confirmation
- Default Intl Confirmation
- Customs Description
- Customs Value
- Customs Tariff No
- Customs Country Code
- No Customs
- Tags

###### Retrieve Ship From Location

Grab all details about the ship from location.
- Warehouse ID
- Warehouse Name
- Origin Address
- Return Address
- Create Date
- Is Default
- Seller Integration ID
- Ext Inventory Identity
- Register Fedex Meter

###### Retrieve Store

Grab all details about the store.
- Store ID
- Store Name
- Marketplace ID
- Marketplace Name
- Account Name
- Email
- Integration URL
- Active
- Company Name
- Phone
- Public Email
- Website
- Refresh Date
- Last Refresh Attempt
- Create Date
- Modify Date
- Auto Refresh
- Status Mappings

###### Retrieve Store Refresh Status

Grab all details about the refresh status of a given store.

###### Unsassign User from Order

Remove an user from an existing order.
- Success
- Message

###### Update Order

Modify an existing order.
- Order ID
- Order Number
- Order Key
- Order Date
- Create Date
- Modify Date
- Payment Date
- Ship By Date
- Order Status
- Customer ID
- Customer Username
- Customer Email
- Bill To
- Ship To
- Order Total
- Amount Paid
- Tax Amount
- Shipping Amount
- Customer Notes
- Internal Notes
- Gift
- Gift Message
- Payment Method
- Requested Shipping Service
- Carrier Code
- Service Code
- Package Code
- Confirmation
- Ship Date
- Hold Until Date
- Weight
- Dimensions
- Insurance Options
- International Options
- Advanced Options
- Tag Ids
- User ID
- Externally Fulfilled
- Externally Fulfilled By
- Label Messages

###### Update Product

Update a product's details.
- Aliases
- Product ID
- Sku
- Name
- Price
- Default Cost
- Length
- Width
- Height
- Weight Oz
- Internal Notes
- Fulfillment Sku
- Create Date
- Modify Date
- Active
- Product Category
- Product Type
- Warehouse Location
- Default Carrier Code
- Default Service Code
- Default Package Code
- Default Intl Carrier Code
- Default Intl Service Code
- Default Intl Package Code
- Default Confirmation
- Default Intl Confirmation
- Customs Description
- Customs Value
- Customs Tariff No
- Customs Country Code
- No Customs
- Tags

###### Update Ship From Location

Modify a ship from location's details.

###### Update Store

Modify a store's details.

###### Void Shipment Label

Cancel a shipment label.