Connect Sendlane to Twilio and automate your tasks

MESA's Sendlane to Twilio integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

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★★★★★ 4.9 rating on Shopify App Store

Why integrate Sendlane with Twilio

The Sendlane to Twilio integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Keep Sendlane profiles current as customers shop in Shopify

When a customer's behavior changes in Shopify — a new purchase, a tag update, a loyalty tier change — MESA updates their Sendlane profile in real time. Your segments and automations always reflect who your customers are right now, not who they were at the last sync.

Trigger Sendlane automations from any Shopify event

When an order is placed, a subscription starts, or a customer hits a milestone, MESA sends the signal to Sendlane and starts the right automation. Your email and SMS marketing runs on the full range of what happens in your store, not just native Shopify triggers.

Suppress the right customers from campaigns at the right time

When a customer files a return, opens a support ticket, or enters a sensitive window, MESA updates their Sendlane status or tags automatically. Your campaigns reach the right people without anyone managing list hygiene by hand.

Send SMS notifications from Shopify order and fulfillment events

When an order is placed, shipped, or delivered in Shopify, MESA triggers the right Twilio SMS with the relevant details already populated. Your customers get accurate, timely messages on the channel they actually check without anyone manually initiating them.

Alert your team via SMS when a Shopify event needs immediate attention

When a high-value order comes in, a fulfillment exception occurs, or a VIP customer shows a churn signal, MESA sends a Twilio SMS to the right person on your team. Critical events reach the right person instantly without relying on someone checking email or Slack.

Trigger Shopify workflows from inbound Twilio SMS responses

When a customer replies to a Twilio message — confirming an order, requesting a change, responding to a survey — MESA reads the response and kicks off the corresponding action in Shopify. Your SMS channel becomes a two-way workflow trigger, not just an outbound notification pipe.

Build any Sendlane and Twilio automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Send SMS

Text a message to a phone number.

Add Contact Custom Field

Add a custom field on a contact.

• ID
• Custom Field ID
• Name
• Value
• Created At

Add Contact Tag

Add a contact tag.

Add SMS Consent to Contact

Add SMS consent to a contact. This must be enabled in your account by contacting Sendlane support.

Create and Add Contact to List

Create and add a new contact to a list.

• Contacts

Create Custom Field

Create a custom field.

• ID
• Name
• Type
• Created At

Create Domain Suppression

Create a domain suppression.

• ID
• Domain

Create Email Suppression

Create an email suppression.

• Email
• List ID

Create List

Create a list.

• Name
• Description
• Sender ID

Create Sender

Create a sender.

• ID
• Address 1
• City
• Company
• Country
• From Email
• From Name
• Reply Email
• State Code
• Postal Code
• Is Default
• Created At
• Updated At
• Deleted At

Create Tag

Create a tag.

• ID
• Name
• Audience Count
• Created At

Delete Contact

Remove a contact from a list.

• Message

Retrieve Campaign

Grab all details about a campaign.

• ID
• Name
• Status
• Scheduled At
• Sent At
• Created At
• Updated At

Retrieve Contact

Grab all details about a contact.

• ID
• Custom Fields
• Email
• First Name
• Is Active
• Integration Customer
• Last Name
• Lifetime Value
• Lists
• Phone
• Sms Consent
• Tags

Integrate Sendlane with Twilio today.

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